優點： "The services that the representative up to the flight crew provided to the passengers are excellent."
缺點： "Smooth flight"
優點： "Everything. Very comfortable seat. Great food."
缺點： "Better movie selection."
優點： "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
缺點： "Comfort of seats"
優點： "The crew was lovely as were the littlebthibgs like slippers."
缺點： "The lack of ac control and heat of the cabin wzsnt fun.. the kosher meal was aweful...biggesst and worst thing was mo wifi"
優點： "Good selection of entertainment"
缺點： "The food"
優點： "Everything. Seat...crew...food...all of it."
缺點： "Can't think of anything. All was great."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
缺點： "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
缺點： "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
優點： "I was not able to make the flight because the Delta flight from Richmond to New York got cancelled."
缺點： "1st leg of Flight got cancelled."
優點： "Flight was very nice, good service and new aircraft. Korean Air needs to get better selection of movies"
缺點： "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
缺點： "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
優點： "Great Service, friendly staff, clean planes."
缺點： "Larger seats"
優點： "Good is in Vietnam finish"
優點： "Clean, new plane, with great entertainment systems and choices."
缺點： "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
優點： "Crew attended to my needs seriously and in a timely fashion."
優點： "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
缺點： "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
優點： "Great smooth flight!"
缺點： "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
優點： "The service & cleanliness."
缺點： "The seats."
優點： "Very reliable, quick boarding"
優點： "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
優點： "They have a enough space even economy’s seat."
優點： "acomodations was awesome!!!"
缺點： "temperature was not consitent"
優點： "Great entertainment options and all complimentary supplies not"
優點： "The flight attendant uniforms"
缺點： "The guy sitting next to me whose elbow and kneee extended 4 inches into my seat area."
優點： "Clean airplane and ver polite crew."
缺點： "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
優點： "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Once we got underway, the trip was average."
缺點： "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
優點： "Pleasant and helpful"
缺點： "The food"
優點： "The food was good"
缺點： "I was shocked there wasn't any wifi on board"
優點： "upgrade the food quality"
優點： "Enjoyed the flying experience with KE - friendly, attentive crew, econ seats are comfortable with lots of legroom. I was really well taken care of."
缺點： "More movies to choose from"
優點： "Ground staff very friendly as in flight staff. Boarding orderly and seats comfortable."
缺點： "Food was not very tasty"
優點： "The entertainment was great ,and the food"
缺點： "Waiting on long line to use bathroom"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
優點： "Crew was very helpful and the food was very good, The flight was on time."
缺點： "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
優點： "First class service even n economy."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "I like the food,the crew are nice and very helpful"
優點： "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
缺點： "Such a full plane with little space. Made the long flight uncomfortable."
優點： "Lots of entertainment options and nice crew."
缺點： "Food made my partner nauseous."
優點： "Food was great! Staff was courteous. Flight was on time:)"
Plane got too warm when flying to Narita. Plane was older model.
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
缺點： "More movie choices. More substantial second meal."
優點： "Punctual and direct flight NRT-BOS. Time-efficient."
優點： "The crew and food both are amazing."
優點： "The crews were very kind and helpful."
缺點： "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
優點： "Food was amazing and stewardess courtesy to passengers."
優點： "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
優點： "I loved the Haagen daz ice cream. Loved that they have USB ports."
缺點： "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
缺點： "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "JAL is great!"
缺點： "Cold food"
缺點： "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
優點： "The staff were awesome. The facilities were good."
優點： "Nice staff."
缺點： "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
優點： "Service and staff was good"
缺點： "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
缺點： "more movie options!"
優點： "The service was great. Food was delicious,"
缺點： "It was a bit too warm in the aircraft."
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "Clean and nice staff"
缺點： "Seats separated from my friend for 14hrs."
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "The food was excellent and the stewardesses were extremely attentive and helpful."
優點： "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
缺點： "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
缺點： "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
優點： "Dreamliner 787! Great staff. Efficient. Good food."
優點： "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
優點： "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
缺點： "2nd meal, some sort of a rice seafood mixture"
Choice of movies were limited
優點： "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
缺點： "More variety of options for the vegan meals..."
優點： "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
優點： "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
缺點： "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
優點： "The crew was very good. The service was fine."
缺點： "The food could have been better."
優點： "The cabin staff were extremely caring."
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Crew was good"
缺點： "The way they board"
優點： "Service, crew, seats, punctuality"
缺點： "Bad food, cold coffee and tea."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
優點： "Slept much of the time"
缺點： "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
缺點： "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
缺點： "Nothing bad"
優點： "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
缺點： "The lounge was somehow poor and noisy because of the airport constructions."
優點： "Very smooth boarding process and excellent, lovely flight attendants"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very efficient"
缺點： "Food was not good"
優點： "The service and attention of the ANA flight attendants seemed genuine."
優點： "Good service"
缺點： "baggage was broken."
優點： "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
缺點： "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點： "More frequent offer of drinks to passengers"
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
優點： "Sturdy seat cushion for long flight, good food selection, and plenty of current movies to keep one occupied for hours. Over 8 hours of lights out for sleeping."
缺點： "Everything perfect for me!"
缺點： "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
優點： "Excellent, polite service, very comfortable seats."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "The flight attendants were extremely attentive and courteous"
缺點： "The meals were awful"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "Fantastic customer service, excellent food everything was best and clean."
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Efficient, courteous crews,"
缺點： "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The food was really good, service was great, and nothing to complain about"
缺點： "I don't have any complaints"
優點： "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
優點： "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
缺點： "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
優點： "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "There was so much good food."
優點： "Everything except the food which is mostly chinese."
缺點： "They could add some variety into their menu which is mostly chinese"
優點： "Comfortable seat with good storage and lavatories are clean and big."
缺點： "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
優點： "On time."
缺點： "Little chilly in cabin"
優點： "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Very good service. Good seat legroom. Shiite connection wait time."
優點： "The flight was comfortable and pretty easy to network through everything."
優點： "Mom got the flight but hearing good things about Eva Air, I can't wait to try!"
優點： "Everything’s is good"
優點： "very clean and tidy washroom. smiles on attendant's face."
缺點： "30 minutes delayed in boarding, 35 minutes late in arrival."
優點： "Food, service was great."
缺點： "Delay for 1 and half hour"
缺點： "Small seats no leg room. Asked 2 times for a drink and it never came two times"
優點： "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
優點： "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
缺點： "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
優點： "Crew is nice and very accommodatingw, but food is not the same as it used to be ( this is my 3rd booking for Eva air) it’s not comfortable the space between roll a very tight)"
缺點： "Food, accommodation,"
優點： "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
缺點： "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
優點： "On time flights, great crew, efficient service, great price"
缺點： "More varieties of food choices"
優點： "I liked nothing"
缺點： "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
優點： "The vegan meals were tasty."
缺點： "Not enough leg room. Seating not wide enough."
優點： "The service was implacable. Flight attendants are super polite, nice and helpful. The plane is large and comfortable, very clean and they offer essential oils and creams in the bathroom,makingbthe experince even better."
缺點： "As a vegan, I was very happy that they offer a vegan meal and were very nice about it. The food could've been a little better and at this day and age they should have some sort of protein in it, like tofu. Regarding entertainment, I felt that they could've have a bit more variety. Other than that everything was great"
優點： "Overall good"
優點： "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
缺點： "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "The seats,movies and food"
優點： "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
缺點： "Entertainment choices were too few, and there were only a few newly released movies."
優點： "New equipment and incredibly good crew. Seats were actually roomy and comfortable."
優點： "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
優點： "The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters"
缺點： "Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable"
優點： "The flight left and arrive on time. The crew pleasant, the food great and the choice of what to drink was a nice selection. Liked the tracking map of the flight. Would fly with them again if I was going to their locations. Four of us booked at the same time and at least their paired us next to each other."
缺點： "Going from one gate to another and having to re-enter, take shoes off etc and there was a long line. Bring your own headphones, they were like $20 a piece."
優點： "I am very pleased with EVA' service after all."
缺點： "All good!"
優點： "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
缺點： "delay for more than one hour from jfk airport"
優點： "The crew was awesome and extremely attentive! Thank you so much!"
缺點： "I thought everything went very smoothly!"
優點： "The service and the entertainment options."
缺點： "Although I understand that the crew has to take precautions but it was strange to see the stewardesses keep their masks and gloves on during the whole flight."
優點： "Quick boarding and was on time. Crew were attentive and kind"
缺點： "14 hrs is still a long flight and the movie selections were just OK"
優點： "Really liked the food"
缺點： "For such a long flight, I would have expected to get eye masks, but all they provided were slippers"
優點： "saet food and cabin crew"
優點： "The flight stewardesses were polite, nice, patient and accommodating. Boarding was prompt, quick, and organized. Plane lavatories we’re constantly cleaned so they won’t feel icky in the latter part of the journey."
缺點： "Perhaps, the movie choices could have been expanded."
優點： "Flight attendants were amazingly awesome !"
缺點： "Foooood Asiana airline foods are worst"
優點： "The seat was comfortable"
缺點： "The vegetarian ovo lacteo food could be much better. Because I am vegetarian doesn’t mean I can’t eat chocolate"
優點： "Nothing! They made me very upset!"
缺點： "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
優點： "After took off 5-6hours later very bad smalls comes from the bathroom."
優點： "Ground staff in Korea and Philippines is helpful."
缺點： "Delayed flight which cause us to missed our succeeding flights."
優點： "Overall the boarding experience and crew were some of the best I've had. Food was excellent and wine pairings were spot on."
缺點： "The entertainment selection was pretty limited and without Wi-Fi on the flight, it was the only thing available to pass the time. Would have been nice to see a larger selection of things to watch while in transit or available Wi-Fi service to browse on my own devices."
優點： "Staff and flight crew were all really nice, very professional and attentive. Decent range of video/movies available. 2 meals - ok"
缺點： "Delays on both legs of flight- significant and multiple delays from jfk to icn... made the experience not so great, as my daughters 1st time flying this didn't help - and no compensation at all. Emails and notifications not in english! Not given an actual reason for flight delay. Seats VERY uncomfortable, might as well be no cushioning on the seats in economy. With such long flights you would think that an airline would want even economy to be somewhat comfortable sitting for 14hrs or more"
缺點： "Big delay for more than one hour."
優點： "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
缺點： "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
優點： "Excellent personnel, really polite and helpful all the way"
優點： "Superior attentive and hospitable staff. Will def book them again!!!"
優點： "I love the friendly service of the crew and how they always bend over backwards for u all the time."
缺點： "Needs more cushion on the seats."
優點： "The food was good and the service was great. The flight attendants were very attentive."
缺點： "I had to pay $200 for an extra bag because they told me that my bags were all over weight. Come to find out, the scale was broken and my bags were actually underweight. So I ended up with 5 bags instead of 3. My main issue was comfortability. Due to the person behind me, I couldn’t push my chair back and so I had find different ways to sleep."
優點： "Great friendly staff, good food."
缺點： "Both legs were late, the first nearly making me miss the next. Lost my only suitcase for the trips. Seats are really uncomfortable."
優點： "i like the simplicity. Asiana landed in korea Incheon which i love."
缺點： "i had to pay 200$ for an extra bag which was overweight. maybe it’s my fault but 200$ is a lot"
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
缺點： "few new movies in the list"
優點： "It was nice to know that JetBlue and Asiana are connected. I did not need to claim and check my suitcase for the connecting flights anymore. The entertainment device was also nice."
缺點： "I think JFK rather than Asiana was the issue. It was quite cold inside the boarding area, and the waiting area happened to be unpleasant because of a lack of seats and the noise. The announcements before boarding happened to be annoying. Lavatory happened to become quite messy at the end of the flight."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Chair to chair distance is spacious."
缺點： "Being stuck on the runway for more than 7 hrs with "mechanical problems" was to much!! Than getting off & told to wait from 8pm till 3am for next flight had to sleep on the airport floor!! Was told we couldn't leave because no one to check us in at 3am! I'm only 10min away from airport!! Then when I finally got to Manila they left my bags in Korea! I had to wait till midnight before I could get my bags!! So i couldn't get a flight to a smaller island I was heading to! To meet friends they totally screwed my vacation!!"
優點： "Overall smooth flight and pleasant staff"
缺點： "Seats weren't totally clean"
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "I saved my points, rolled points and purchased everything I could to be able to take Asiana first class from JFK-Seoul (Incheon). Pretty much a dream. 14 hours and I could have gone longer. Put it on your travel bucket list if you are heading to Asia."
優點： "Service is very polite. Attendants are some of the nicest I've ever met, though their English (and PA announcements, etc) will be a bit hard to understand unless you're used to communicating with folks for whom English is a second language. They're also all softspoken, which is very soothing, but even harder to understand what they're saying! Seats are also BIG and have a great recline (seat and seat back) on the Airbus. Flying on a daytime departure from NYC to ICN I had a lot of empty seats to stretch out on and it was pretty quiet for a long flight to Asia."
缺點： "Seats are HARD! I'm not sure how you even make a hard airplane seat but they've figured it out on the Airbus for sure. The solution: get a second pillow to use as a seat cushion. Solves the problem. Also, the "upgrade" to the bulkhead seat is only good if you have a baby in a carrier or really long legs. If you like having your bags near you, or want to keep stuff at your feet to work on, or like to raise the arm between seats, or have a tray table and pocket in front of you... you won't have any of those in the bulkhead upgrade seat. And the phone customer support simply doesn't know enough English to explain these things properly. Fortunately someone else was happy to switch with me. Lastly, they really don't understand that special meals do not need to lack in flavor. Non-Lactose Meals are super boring in flavor - and there was no reason at all not to serve the bulgogi or spicy pork dishes for the NLML! They seemed surprised when I asked to switch it, which suggests to me that the attendants don't even know what 'non-lactose' means, though they were very sweet about confirming and delivering me my special (bland) meals. But asking for a packet of gochujang solves that problem!"
優點： "Food was OK but nothing spectacular. Variety of beverage is OK, there was a snack in between meals, overall, the flight is good and by expectation for the price I got for the tickets."
缺點： "the seats are not comfortable,"
缺點： "WTF IS MY LUGGAGE. No compensation for my lost luggage. I had to buy clothes and basic necessities out of pocket because the airlines have no clue where my luggages went."
優點： "Great entertainment options. Great service. Delayed flight for 2 hrs"
缺點： "They lost my bag"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Great modern, spacious and quiet plane Airbus 380, great entertainment options."
優點： "Crew very polite; food was really good; in flight entertainment good; and plane was modern and clean. Most imprtantly our check in agent was very capable and helpful. We had a hard time checking in on line, and as a person in my 60s I very much need an asile seat which she arranged. Check in was extremely efficient in a crowded airport. Would definitley fly again."
缺點： "Check in website not good. Could not choose seats in advance. This could be much better."
優點： "The food selection is good and the service is tiptop. Highly recommend"
優點： "Crew was nice and competent"
缺點： "Cabin lights went on three quarters into the flight and wouldn't go out and there wasn't enough water"
優點： "The economy seats are quite roomy compared to other companies. The planes and Incheon airport get upgraded every year. Inheon is probably the best place for lay-over with plenty of options for acivities, from short and long tours, Korean bath house wity overnight stay option, easy and fast immigration, and great customer service always."
缺點： "There is still some language barrier with the crew, though much less so compared to other Asian companies. They made up for it in hospitality. Food is usually good. The sandwich this time was cold cut whoch is not as appetizing for breakfast. But"
優點： "Very comfortable Biz class. Friendly and attentive crew. Flight boarded and left"
缺點： "The food was a bit bland. Movie selection was more limited than expected and there was no inflight wi-fi."
優點： "Plane was clean and attendants polite"
缺點： "Boarding seemed very random as no rows were called."
優點： "The hospitality was excellent and the flight flawless."
缺點： "The migraines from traveling to the other side of the world."