缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
缺點： "Connection time at Narita is too long"
缺點： "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
缺點： "I needed to change the date of the flight and JAL refused to change it. that sort of made it a bad flight since I couldn't take it."
缺點： "one crew member did not like her job, tossed the food to you, and was not pleasant like all the others."
優點： "The crews were very kind and helpful."
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff are the best of all airlines I have been in."
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
優點： "Great service Timely departure and arrival. JAL is really punctual"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "服務 電影 雪糕"
優點： "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
缺點： "The seats on the 787 were much more crowded than on the 767."
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
優點： "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Crew was very nice. They let us switch seats when my boyfriend's TV wasn't working"
優點： "The flight attendants were amazing, caring and helpful."
優點： "Politeness. It definitely stands out."
缺點： "Coffee. It just didn’t taste good to me. But they had wine!"
優點： "Japan Airlines gets it right. The boarding was very calm and efficient. The attendants were working the whole flight to make the trip pleasant. Food was good."
缺點： "There could have been a few more diverse choices on the entertainment channels but generally OK. The one complaint I had was that it was hot on most of the flight."
優點： "The customer service overall was really good."
缺點： "The food always messes up my stomach, where the whole day after I can’t eat anything"
優點： "JAL always have good services."
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "Food was quite good."
缺點： "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
優點： "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
優點： "Friendly staff"
缺點： "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
優點： "the crews were very professional and caring. the food was the best of all so far"
缺點： "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "Best R/T I have had, service to food to cleanliness."
優點： "Short flight."
優點： "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
優點： "great service"
缺點： "difficulty in figuring out how to use the controls on the entertainment remote"
優點： "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "Excellent customer service!"
優點： "The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable."
缺點： "The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "Was able to get rest"
優點： "Efficient, no worries."
缺點： "Movies out dated"
優點： "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
缺點： "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
缺點： "More offers of water and drinks."
優點： "The staff was extremely pleasant and helpful. My wife broke her foot, so they took care of us very well."
缺點： "The planes are old. The space is tight, especially if you have long legs."
缺點： "Food and entertainment were not offered so I can’t rate them."
優點： "The cabin crew are the most professional and beautiful in the airline business."
缺點： "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
優點： "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
缺點： "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
優點： "It was our first international flight and everything was fine."
優點： "Sat on the runway for 40 mins with no explanation"
缺點： "Delayed flight"
優點： "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
缺點： "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
缺點： "A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays."
優點： "Korean Air is a cut above other airlines. The staff is professional and apparently very well trained. We received excellent customer service."
優點： "Best service, clean airplane, flexibility check-in procedure,"
缺點： "Food was not good except bibimbap. I ordered instant noodles instead."
優點： "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
優點： "Smooth boarding"
缺點： "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
優點： "Great smooth flight!"
優點： "Beautiful plane"
優點： "The movie selections were pretty good and was enough entertainment for the long flight"
缺點： "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
優點： "flight delay for more than an houe"
優點： "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
缺點： "Everything. You have THE worst customer servive evet."
優點： "Love the service on this flight! Super friendly and quick to service."
缺點： "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
優點： "쾌적하고 승무원 서비스는 좋음"
缺點： "식사가 맛과질이 떨어진다 정성이없이.."
優點： "Very reliable, quick boarding"
優點： "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
缺點： "I have nothing negative to say. I love this airline!"
優點： "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
缺點： "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
優點： "The food.the teem"
優點： "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Politeness, cleanliness and food."
缺點： "Nothing to mention"
優點： "Good time management"
優點： "timely services of the flight attendants,politeness as well"
優點： "Cabin crews are very kind."
優點： "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
缺點： "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
優點： "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
優點： "upgrade the food quality"
優點： "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Flight was on time , passengers were updated on the status of flght."
缺點： "Nothing everything is well."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "I like the food,the crew are nice and very helpful"
優點： "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
優點： "Food was great! Staff was courteous. Flight was on time:)"
優點： "Excellent entertainment selections on the flight."
優點： "The crew was awesome. They went above and beyond."
缺點： "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
缺點： "The planes are pretty outdated especially the connecting flights from Narita to HKG"
優點： "Some of your reservations staff in Los Angeles needs to be counseled"
缺點： "Been more polite especially mike in your mileage program."
優點： "ANA flights are always well run and good enough."
缺點： "Their iphone applications could be smoother and more functional."
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
缺點： "Lousy food taste bland out of date movies"
優點： "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
缺點： "More western food options, better selection of tv shows for entertainment"
優點： "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
缺點： "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
優點： "Friendly staff, fast service, and good food."
優點： "Flight attendants were very nice"
缺點： "Movies on board need upgrade"
優點： "Food and services"
優點： "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
缺點： "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
優點： "Pretty much everything"
優點： "Clean and comfortable"
優點： "Typical ANA quality as always."
缺點： "Nothing in particular."
優點： "All the flight attendants were doing excellent customer service and there was good food."
缺點： "There was nothing that I didn't like."
優點： "Great service, great flight"
缺點： "Warm not much as."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
缺點： "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
優點： "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
缺點： "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "Excellent service. Good food. Great entertainment selection."
缺點： "No free WiFi"
優點： "Excellent service."
優點： "Good service"
缺點： "baggage was broken."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "Same as above"
缺點： "Same as above"
缺點： "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "I feel like home"
缺點： "The crew smail"
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
缺點： "Seat would not recline. That should be standard. My back was sore after trip."
缺點： "Ordered Fruit Meal. It did not have a variety."
優點： "The room and comfort in the larger planes and the crew is always outstanding on ANA."
缺點： "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
優點： "The food were good and just enough for the inflight need"
缺點： "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
優點： "The food on board was great! Crew members were friendly!"
優點： "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Very comfortable"
優點： "Very nice flight. The plane was in great shape and the stewardesses were very nice."
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
缺點： "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
"Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it."
"Very narrow seating"
"Tv on the plain"
"The entertainment could have been better"
"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."
"I really wish American offered some type of free messaging."
"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."
優點： "Quick flight"
優點： "Lack of communication"
缺點： "Horrible customer service"
優點： "Boarding was ok"
缺點： "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."
缺點： "They didn’t even offer water to drink and came up and down at least 8 times to collect garbage. What garbage you haven’t offered us anything to throw out. They announced for their crew protection service may be slightly different if there is turbulence whatever"
優點： "El tiempo de llegada, aterrizamos 40 min antes de lo esperado"
缺點： "Deben poner a los pasajeros que son impertinentes juntos"
缺點： "Better customer services"
優點： "They offered some entertainment"
缺點： "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
優點： "Horrible seats"
優點： "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
缺點： "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
優點： "Crew was amazing!"
優點： "No one within 6 feet of me."
缺點： "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."
優點： "Lovely crew!"
缺點： "The landing was rough!"
缺點： "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
優點： "Friendliness of crew"
缺點： "Offered more of an incentive for the inconvenience"
優點： "The crew were nice and accommodating."
缺點： "The seat was not comfortable, my back was hurting from a very short 2hr flight."
優點： "Good crew"
缺點： "Delays and made to check bag"
優點： "All the crew were pleasant"
缺點： "There was a delay but we weren’t well informed"
優點： "No delays"
優點： "The flight attendants were friendly and helpful."
缺點： "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."
優點： "Terrible customer service."
缺點： "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
優點： "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
缺點： "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
優點： "The Pilot still got us here on time, even though we took off late"
缺點： "The flight attendant in my section was sharp & cranky. We never recieved snacks."
缺點： "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
優點： "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
缺點： "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."
優點： "The flight itself was fine and the staff were friendly."
缺點： "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
優點： "Entertainment on screens"
缺點： "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
缺點： "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."
優點： "The crew was very nice and helpful"
缺點： "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
優點： "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
缺點： "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."
缺點： "New cheap fare is honestly offensive trash."
缺點： "It's AA, never again"
優點： "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
優點： "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
缺點： "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
缺點： "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."
優點： "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
缺點： "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
缺點： "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
缺點： "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
缺點： "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
優點： "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
缺點： "There is no inflight entertainment"
"Flight was nearly an hour late. Drink selection on board was excellent! I was very pleased to see White Claw Gard Seltzer on the menu."
缺點： "United needs stricter rules about boarding and de-boarding during Covid. They lag behind other airlines. De-boarding especially needs to be controlled. Very disappointed. Also, after row 21 there are no screens and you have to use your own device. Then provide outlets! Jeeze that's ridiculous. You need to have plugs if you have to use your own device during the flight!"
優點： "It was a small plane. Seats we’re decent. Crew was great."
缺點： "The flight was a late night flight to begin with and it was delayed because the plane wasn’t pulled out of the hangar and at the gate. Flight was delayed by more than 40mins due to this."
優點： "Fast boarding"
缺點： "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
優點： "Minimal amount of announcements"
缺點： "Seat was uncomfortable and toilets were in need of cleaning."
優點： "Amazing crew !!!"
優點： "The crew was cool! No problems whatsoever, didn’t know what was leaking on me! And the flight was horrible with Turbulence! I was scared at every moment and the landed was ok! I have had better flights!"
缺點： "I’m not sure at this point! Probably just Mother Nature!"
優點： "great job over all."
缺點： "No meal service, old entertainment system."
缺點： "Flight attendants were very inattentive. After their initial go through with beverages and snacks, they were in the back chatting with each other for the rest of the time. One attendant was extremely rude to me when I was taking my daughter to the bathroom."
缺點： "It was very hot on the plane and uncomfortable for most of the flight."
缺點： "The flight was supposed to leave at 9:15pm and didn’t leave until 12:00 am."
缺點： "Sits not suitable for long distance travel"
缺點： "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
缺點： "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
缺點： "I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable."
優點： "Extremely uncomfortable flight"
優點： "Flight was smooth and shorter than I thought."
缺點： "Forcing people to pay for wifi is ridiculous, this was a cross country flight. The united app was super confusing to use. Don't plan on using this airline again, unless I have no other option."
缺點： "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
優點： "Fast and easy check-in. Attentive service. Good food. Great wine. Speedy baggage service."
缺點： "TSA absolutely sucks at LGA. TSA shut down all lanes except Precheck for a crew switch, and I almost missed my flight! Awful. Someone should be fired for causing the delay today. Everyone was angry and stressed out."
優點： "Excellent service. On time. No complaints"
缺點： "Was great"
優點： "fast take off and good service."
優點： "It was quick."
缺點： "An old lady was tryna bag, but I just wanted my Hulu show."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Alex and Marcus -- flight attendants -- were awesome. They thanked passengers directly and personally for flying United, and this was a very nice touch and I observed that passengers were touched by this gesture."
缺點： "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
優點： "The staff was great, very helpful and courteous."
缺點： "Theres no food whatsoever and no options for the tv unless you pay. The seats aren't spacious."
優點： "free movies on the flight with the united app"
缺點： "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
缺點： "Can't think of i enjoy it"
優點： "The flight at the time was so crowded with people"
缺點： "Experiencing a delay in my flight and waited 4 hours in the airport."
缺點： "My trip was poor because my flight got cancelled and I couldn't get on another flight until 24hours later and there were NO hotels available at all that night and this was an emergency flight I needed to be on. I will not be flying with you guys again because no one cared that I was basically stranded in NY with no where to go and I wasn't given any options to make my trip with you guys better."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "My luggage lock was broken."
缺點： "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
缺點： "I was delayed and missed my connecting and then was not helped in Denver."
缺點： "All of it. EVERY SINGLE BIT..."
優點： "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
缺點： "I did not like the seats. I was unable to recline and rest the way I wanted and did not like having to wait 45 minutes for baggage claim to drop my bags"
缺點： "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
缺點： "My plane was delayed so my connecting flight left me so I had to sleep in the airport."
優點： "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
缺點： "Delayed flight to Denver and our seats were not together."
優點： "The plane didn't crash"
缺點： "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
優點： "Great crew. Good communication."
缺點： "Lazy airline. Wouldn't tell me before hand whether or not flight was delayed or canceled. Waited until flight was invevitably delayed before were were told it was. Cost me a day. Lost work. Asked airline beforehand about conditions due to whether and was blown off like I was a dumb person who didn't matter."
優點： "Not too much"
缺點： "Last row smelled like throw up and crew didnt care to resolve . Then someone else came aftr people complain. Still didnt get resolved. And they gave my 8 month pregnant wife a hard time walking in front and said she technically doesnt have a disability. Worse flying experience. Then my bag was ripped half open i carasel."
豁免更改費用。 搜尋紐約 拉瓜迪亞機場出發的彈性機票