Everything was excellent! The tasty food, wonderful staff, clean bathroom, comfortable seats. I was given more food and drinks than I could handle. It was a great experience! I would fly again with JAL as long as they don't increase the price too much. Thank you! .
Our original ticketed dates were canceled and we were rebooked for a day later at the start and end of our trip without ever being notified. Waited on hold over an hour 4 separate times for assistance from Japan air, since kayak and chatdeal refused to help. Japan air never answered and kayak would only offer to rebook us if we paid a $2000+ Difference in cost. Absolutely horrid overall experience. The Japan airlines flight crew was excellent, but we’re now departing and arriving on dates we did not choose.
flight never left origins of travel
Excellent except for food
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Everything is superb! But I lost my Red Hearted Shape RING in my Business Class Seat Flight JL067 2/27/22 S11. Hope they can find it and revert back to me soonest. Thank You JAL!
優點： "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
缺點： "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
優點： "crew was amazing"
缺點： "nothing. amazing flight"
優點： "Crew took great care of us."
缺點： "No complaints."
缺點： "Connection time at Narita is too long"
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Flight went well and was on time. 2nd best experience for economy seat."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
優點： "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "Crew was very pleasant"
缺點： "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Everything was excellent crew was very helpful"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
缺點： "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
缺點： "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
缺點： "Meal was served frozen."
優點： "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "Once again the service from the flight attendants was perfect."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
優點： "Not one of my good experiences with Delta. Two hours delay in the flight"
缺點： "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
缺點： "Small plane, feels cramped"
缺點： "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
優點： "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
缺點： "sat on the tarmac for 3 hours because the pilot was late."
優點： "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
缺點： "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
優點： "The crew was great."
缺點： "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
缺點： "Faster lines at check-in. More courteous security personnel"
優點： "Choice of Entertainment was excellent"
缺點： "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
缺點： "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
優點： "Crew was so friendly!"
缺點： "Food; movie choices"
優點： "Good crew. Nice seats."
缺點： "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
優點： "The crew was attentive."
缺點： "Games on the tv were okay. Tetris would be a nice addition."
優點： "entertainment and leg room on regular seats"
缺點： "delay, boarding process"
優點： "No delay and friendly crew!"
缺點： "Not much leg room and the coffee was horrific."
優點： "Arrived safely"
缺點： "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
優點： "Crews were great."
缺點： "Flight delays coming and going. Happens a lot with Delta."
優點： "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
缺點： "Nothing. Flight was perfect."
缺點： "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
缺點： "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
缺點： "If we're going to be early, have a gate ready."
優點： "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
缺點： "I loved it all."
缺點： "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
優點： "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
缺點： "like to see a bit better snacks"
缺點： "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
優點： "Quick flight!"
缺點： "Didn't realize the last seat on the plane doesn't mean back."
優點： "Flight was on time. Boarded quickly with no fuss."
缺點： "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
缺點： "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
缺點： "No meal service in first class."
優點： "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
缺點： "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
優點： "Plane is great. Comfortable."
缺點： "The staff at the gate at LGA were not too friendly."
優點： "The staff was was very accommodating to myself and my 19 month old daughter"
優點： "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
缺點： "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
優點： "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
優點： "Friendly crew, on time"
優點： "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
優點： "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
缺點： "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
缺點： "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
優點： "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
優點： "On time, friendly staff, advertised Gogo Wifi not working."
優點： "No one within 6 feet of me."
缺點： "Seat was very hard and uncomfortable"
優點： "The steward was super friendly."
優點： "The Crew was friendly and professional"
缺點： "More entertainment options and food"
優點： "The crew were nice and accommodating."
缺點： "The seat was not comfortable, my back was hurting from a very short 2hr flight."
缺點： "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
優點： "The leg room"
缺點： "No toilet paper or Kleenex on the 2nd flight with American"
優點： "service was consistent"
缺點： "Plane was unusually hot"
優點： "Prompt on time service."
優點： "The TV's on the back of the seats were nice."
缺點： "The threatening tone of the counter associates about last minute checking of your bags because they don't have enough space in the overhead cabins. Why offer everyone that option if they will force groups 7-9 to check them?"
優點： "It was incident free."
缺點： "I can't comment on food. I didn't get any."
優點： "Great flight"
缺點： "everyone was friendly"
優點： "Took me from point a to b. Some entertainment options, nothing spectacular."
缺點： "Toilets were dirty."
優點： "Comfort and crew"
優點： "Great crew. So friendly and accommodating."
缺點： "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
優點： "Gate agent was very friendly and the flight boarded and departed on schedule"
缺點： "No dislikes about this flight. Everything went well"
優點： "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
缺點： "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
優點： "Perfect quiet comfy flight"
缺點： "New cheap fare is honestly offensive trash."
優點： "Boarding as quick and efficient. Staff were friendly and courteous"
缺點： "Nothing bad to comment on as the trip was a smooth trip"
缺點： "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
優點： "Left on time Nice flight attendants Arrived early"
缺點： "Runway time in New York"
優點： "The fly departed on time"
缺點： "American Airlines does not care about its customers."
優點： "Food was good"
缺點： "No entertainment on the flight"
優點： "Everyone was pleasant & professional"
優點： "Good Airplane"
缺點： "Delays and baggage delayed"
缺點： "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
優點： "Arrived early. Smooth flight."
優點： "Speedy boarding"
缺點： "Unmotivated crew, uncomfortable seats."
優點： "Good crew."
缺點： "The plane was delayed for two hours!"
優點： "The crew's response was better than expected."
缺點： "Snacks were a bit too expensive."
優點： "This time every thing excellent"
優點： "Good movie selection"
缺點： "The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding"
缺點： "Entertainment was boring"
優點： "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
優點： "Left on time!"
缺點： "No peanut options for gluten free customers"
缺點： "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
缺點： "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
缺點： "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
缺點： "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
缺點： "Good service ! Window seat!"
優點： "Not enough luggage space for regular number of passengers on board"
優點： "Everything was great. From food to entertainment was great."
缺點： "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
優點： "The flight was on time. The plane was clean. The temperature in the plan was good."
缺點： "It was a little more turbulent than I expected."
優點： "Comfortable seats with entertainment screens for everyone and friendly staff."
優點： "Flight crew very kind and helpful"
缺點： "Delayed. Missed connection."
優點： "Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided."
缺點： "Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible."
缺點： "Steward. & meals"
優點： "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
缺點： "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
缺點： "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
缺點： "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
缺點： "Close to a 4 hour delay. No explanation."
優點： "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
缺點： "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
缺點： "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
優點： "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
缺點： "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
優點： "That at least, the plane eventually did take off and landed safely."
缺點： "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
缺點： "Nice flight. A bit of delay, otherwise everything was fine as always :)"
缺點： "There was absolutely nothing that I found to complain about"
缺點： "They cancelled the flight after we were on the runway."
缺點： "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
優點： "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
優點： "Flight was on time."
缺點： "No hot beverage was served."
優點： "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."
優點： "On time and quick and simple"
優點： "It was on time and they served drinks."
優點： "Short flight"
缺點： "Coming back, the drinks and the declaration cards came too late. We were landing when I got a Cole."
優點： "The guy who gave me the boarding pass was very nice and helpful"
優點： "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
優點： "Entertainment and comfort of seats"
缺點： "The crew was very rude and not helpful"
優點： "Prompt, efficient and friendly."
優點： "Smooth flight"
缺點： "Some of the crew is not friendly."
優點： "Flight is comfortable."
缺點： "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
優點： "People that helped us were personable"
缺點： "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
優點： "The crew was amazing"
優點： "Comfortable sheet."
缺點： "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
缺點： "AC Ticket attendants were unbelievably rude."
優點： "Left on time, arrived on time."
優點： "The staff was generally helpful and pleasant."
缺點： "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
缺點： "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
缺點： "The crew had bad attitude and ignorant. Landind in Toronto on the way back was so scary!!"
優點： "The boarding was quick."
缺點： "Flight attendants weren’t 5 out of 10 on the friendly scale."
缺點： "It was very hot on the plane and uncomfortable for most of the flight."
優點： "Comfort was pretty good"
缺點： "Food, Crew behavior and entertainment"
缺點： "Sits not suitable for long distance travel"
缺點： "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
缺點： "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
優點： "The seat was not super comfortable but for a 3 hour flight it was good."
缺點： "More movie selections."
優點： "i asked for a glass of water and the answer was you had one already hahahahahaha"
缺點： "The flight from Denver to Fresno was uncomfortably cramped."
優點： "Smoothie landing"
缺點： "Only one snack"
優點： "I like the entertainment screen"
缺點： "The mini pretzel.,,"
缺點： "The unfriendly crew"
優點： "Extremely uncomfortable flight"
優點： "Flight was smooth and shorter than I thought."
缺點： "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Absolutely nothing."
缺點： "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
缺點： "Seat of 1.5 hours on board the flight, but understand it's beyond the airlines control"
缺點： "The fact that I wasn't able to sit with my travel partner"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "My luggage lock was broken."
優點： "Movies on personal device"
缺點： "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
優點： "Smooth flight and on time great customer service"
優點： "You have to pay for TV which is wrong and the snacks are horrible. Need to put better entertainment together and better food to paying customers not just to your first class members everyone should be treated special because all of our money pays for the company to stay a float"
缺點： "Food, entertainment and baggage claim"
缺點： "All of it. EVERY SINGLE BIT..."
優點： "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
優點： "Crew were friendly"
缺點： "No one to help check in. Had to pay extra for my bag."
缺點： "O'Hare airport. Bad signage to economy parking."
優點： "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
缺點： "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
缺點： "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
缺點： "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
缺點： "Why was I not able to select a seat for the second part of my trip? Why was the agent announcements inaudible?"
缺點： "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
優點： "Staff was attentive and kind"
缺點： "No meal, no TV, late departure"
優點： "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
缺點： "Delayed flight to Denver and our seats were not together."
優點： "This airline is better than most of the others."
優點： "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
缺點： "Being a small regional aircraft it was missing on board wifi or entartainment."
優點： "The plane didn't crash"
缺點： "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
優點： "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
優點： "Great crew. Good communication."
缺點： "Lazy airline. Wouldn't tell me before hand whether or not flight was delayed or canceled. Waited until flight was invevitably delayed before were were told it was. Cost me a day. Lost work. Asked airline beforehand about conditions due to whether and was blown off like I was a dumb person who didn't matter."
優點： "arrived on time despite delayed departure"