EWR - KHH
優點： "The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best"
缺點： "being on time"
優點： "Flight left on time. Pilot had a sense of humor."
缺點： "Entertainment seemed canned"
優點： "I like that I made it home alive."
缺點： "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
缺點： "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
優點： "Short flight"
缺點： "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
優點： "Entertainment streaming was decent."
優點： "American did transfer us to another flight after several hours' delay."
缺點： "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
優點： "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
缺點： "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
優點： "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
缺點： "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."
優點： "Got me to where I'm going safely. Crew was nice."
缺點： "Flying is painful"
優點： "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
缺點： "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
優點： "Not much"
缺點： "We Departed 3 hour late because the pilot was missing. I lost my connection in Miami and I’m waiting here for almost 24 hours to take another flight. Very bad experience!"
缺點： "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
優點： "The flight left on time - I do appreciate that."
缺點： "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."
缺點： "No personal space or legroom. Uncomfortable seats."
缺點： "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
優點： "I liked that you could watch TV and movies from your personal device without a charge."
缺點： "That the flight was delayed."
優點： "Great attendants. Easy ride. Easy take off, easy landing."
缺點： "We departed late due to something going on in the runway. No free wifi option."
優點： "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
缺點： "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
優點： "Ticket price was competitive."
缺點： "No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late."
優點： "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
缺點： "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
優點： "Friendliness of flight crew; entertainment choices."
缺點： "Food was poor for first class."
優點： "Crew was very professional"
缺點： "My flight was delayed 5 hours"
優點： "The flight arrived early which was nice. But that's the only good thing about this flight."
缺點： "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
優點： "3 hrs delay Small plaine No entertainment"
優點： "Priority boarding provided by my credit card"
優點： "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
缺點： "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
優點： "On time departure and early arrival."
缺點： "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."
缺點： "Everything was ok"
優點： "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
缺點： "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
優點： "I liked the seating on the first part of the flight and the snacks"
缺點： "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
優點： "On time"
缺點： "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
優點： "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
缺點： "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
優點： "every thing is okay other than the delay."
缺點： "delay in departure for 2 hrs"
優點： "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
缺點： "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."
優點： "On time"
缺點： "1 hour on the runway for a 1 hour flight"
優點： "No lines at checkpoints..on time departure and arrival!"
缺點： "The boarding calls seem excessive. So many specialty groups! Military in uniforms, people with this or that credit card, people in this or that club."
缺點： "The airline was rude and unaccommodating. They refused to let me get on a flight that was not leaving for 45 minutes. Then they try to tell me that I had to wait in the airport for five hours to get another flight. I booked passage with JetBlue"
優點： "Friendly Flight Crew, Smooth take off and landing :) Arrived on Time."
優點： "Everything went smoothly, professional crew onboard and will continue to fly AA"
缺點： "No complaints here, very satisfied with the flight, wifi on board if possible but it's not big problem"
優點： "In Charlotte our flight was cancelled, this was only the second leg of a 4 leg trip, the agents were extremely helpful and were able to get us on the flight to Miami that got us there in time to catch our last let to Guatemala. If we had missed that flight or had not been given another connection we would have missed our group's departure in Guatemala. Thank you American ."