優點： "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
缺點： "Nothing. The experience for international economy was perfect."
優點： "The crews were very kind and helpful."
優點： "very good"
優點： "No... no... no...."
缺點： "Please contact me immediately!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "That I probably won’t have to deal with AA for a while."
缺點： "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
優點： "Great service Timely departure and arrival. JAL is really punctual"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "JAL is great!"
缺點： "Cold food"
缺點： "No smiling faces of flight attendants. Service was mediocre; food same"
缺點： "Meal was served frozen."
缺點： "Selections of movies"
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
優點： "I loved the food and presentation. The service was excellent, very attentive stewardess."
缺點： "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
缺點： "I wasn't able to pre-select my seat."
優點： "No wait at JAL business class checkin.....security and immigration were slow, didn't see a separate line for business class if it existed. Access to Korean lounge, was fairly standard. Crew very friendly once on board. Plenty of good food and drink for a relatively short flight."
缺點： "IFE in armrests,not in back of seat in front. Limited liquor options onboard (just chivas)."
優點： "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Nice flight, right on time."
優點： "As usual A1 service all the way!"
優點： "The seats were quite small but other than that it was a nice flight. The crew was very nice."
優點： "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
優點： "Clean and very good service."
優點： "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
缺點： "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "Everything worked as planned."
優點： "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
缺點： "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
優點： "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
優點： "Soft chair."
缺點： "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
優點： "Very nice"
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Crew was amazing.Premium economy seats were superb. Food was also good."
缺點： "Add a low carb meal option"
優點： "the food was god. the crew was very accommodating"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
缺點： "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
缺點： "If flight wasn’t delayed."
優點： "Crews and services."
缺點： "My seat."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
缺點： "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "Flight departed on time, landed on time....excellent service, too."
優點： "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
缺點： "Nothing bad"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Pleasant crew, good food. Standard flight as one would expect."
缺點： "The business lounge in honolulu"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
缺點： "I was pleased with all."
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
優點： "Crews' performance was good."
缺點： "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
優點： "Ample legroom and there is a good selection of food."
缺點： "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "The stewardess are the most polite and helpful I've travelled with"
優點： "stewards very polite"
缺點： "seats uncomfortable"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Very nice services"
優點： "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
缺點： "limited movie selections"
缺點： "It was very warm on the plane."
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "The flight got me home."
缺點： "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
優點： "ANA food and service is awesome"
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
缺點： "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
缺點： "Crew miss my drink"
優點： "Fast boarding. Early arrival. Comfortable seat."
缺點： "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
缺點： "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
優點： "Amazing services and foods"
缺點： "The business class seat was great"
優點： "Crew was amazing"
優點： "The crew Were exceptional ."
缺點： "If The seat recline could go down a bit more innpremium economy, that would be perfect"
優點： "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
缺點： "Change the food menu, boring with the same menu"
優點： "Crew was polite."
缺點： "For such a long journey, the plane could have been nicer."
缺點： "Softer seats and more movies"
缺點： "5 crying babies on a red eye. Don’t know if that can be prevented."
缺點： "Food could have been better."
缺點： "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
缺點： "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
優點： "Food was pretty good. Loved the Weiss ice cream bars"
缺點： "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
優點： "Good air line. Threat you well, enough food very good service."
缺點： "Cabin little bit cold"
優點： "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
缺點： "Absolutely no complaints"
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
缺點： "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
優點： "Spacious economy class seating and great service"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Great service"
優點： "The serivce was amazing. Also it was clean and the food was great."
優點： "Flight is comfortable, food is nice. Most importantly, the flight was on time."
缺點： "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
優點： "Modern Aircraft , good seat ,Crew friendliness"
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "crews were helpful"
缺點： "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
優點： "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
缺點： "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
優點： "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
優點： "Comfort Great book the cook meal choices Restful Attentive service"
缺點： "What’s there not to like about SQ"
缺點： "breakfast was terrible"
缺點： "Old plane. Old in flight entertainment."
優點： "I always felt attended to, great customer service, clean and best bang for your buck"
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
優點： "Professionalism and friendliness of crew"
缺點： "Seat not great for my length even though it was business class"
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
優點： "got us there, efficient and effective crew."
優點： "Great entertainment, good service, clean plane."
缺點： "The lasagna was pretty dry and meh."
優點： "Airline was great"
缺點： "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
優點： "Extremely polite flight crew"
缺點： "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
優點： "I love it"
優點： "The crew was amazing!!"
優點： "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
缺點： "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
優點： "Amazing crew, Great flight."
缺點： "Nothing I can think of."
優點： "Had a whole row to myself"
缺點： "Food wasn’t great"
優點： "The crew was awesome and extremely attentive! Thank you so much!"
缺點： "I thought everything went very smoothly!"
優點： "The crew was attentive and worked hard. The checking in counter workers were also very friendly and accommodating."
缺點： "Overall it was a very good flight; the crew was very attentive; the plane was new and comfortable; and the food was good. The checking in was a little slow; but that’s because most passengers show up at the same time."
優點： "One of the crew members likes to rush passengers which was unnecessary. They need to give people time to get situated. First time I saw a crew member exhibit an impatient behavior. Even when she is serving she has that rush manner. Not good. Unprofessional! I wish I can remember her Korean name. I don’t think she likes her job. The other ladies were courteous except her! ( Seoul to Jfk NY trip)."
缺點： "Food selection was very mediocre . The beef was hard to chew. The scrimp pasta had 3 pieces of tiny shrimp and all pasta. Will not recommended this airline or fly with this aircraft. Should have stayed with Cathay Pacific."
優點： "crew are amazing. amazing legroom on the airbus. my 5foot 10 inches husband has lots of room. bathroom is clean and smells nice"
缺點： "Everything was good"
優點： "The crew and service (business class) were excellent: attentive, polite, and responsive. The food was good, but not quite up to the people (because they set such a high standard)."
缺點： "The lie-flat seats in the A-350 from Hanoi to Seoul are much better than the seats on the aircraft used between Seoul and Honolulu (which I think was an A-330)."
優點： "Great leg room, comfortable, good food"
缺點： "Entertainment screen not working"
優點： "on-plane service is good"
缺點： "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
缺點： "The plane was delayed about two hours by some excuse which was a connecting aircraft problem. Due to their incompetency I and my pickup person had to be strained at the airport about four hours. It was terrible. Hope it won't get this kind of delay when I go back to ICN. If that happens, I'll miss a flight back home to U S."
缺點： "Transfer in Busan is a disaster"
缺點： "Big delay for more than one hour."
優點： "The crew was kind. The Meal was great. All good."
優點： "Good on-demand entertainment system, safe flight"
缺點： "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
缺點： "I didnt get the right seat that i chose when I purchased the ticket"
缺點： "Poor leg room"
優點： "I loved the leg room and the pleasant classical music that was playing during boarding and exiting."
缺點： "I didn’t realize some of the food was going to be so spicy. Perhaps a bit of a warning next time would be greatly appreciated."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Overall, even with the turbulence, the overall flight experience was quite good. Seat was decently comfortable, and crew members were helpful."
缺點： "The boarding gate was tricky. Boarding at nearby gates was ongoing, so the boarding area was quite crowded, and the waiting line was quite confusing at ICN. The problem was with Hong Kong International Airport. It seems HKIA is experiencing 'traffic jam' very often. It's quite risky for the passenger like me who is expected to have another long journey back home after arriving in HKIA. Should be praying again and again in order to take the AEL and MTR before the service is over around 1 AM."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "Decent entertainment choices. Great airfare. No delay."
缺點： "For such a long flight, the flight attendants did not come by offering water nor snacks."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
缺點： "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
缺點： "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
優點： "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
缺點： "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."
優點： "A friendly professional crew"
缺點： "Food could be better. Was comparatively less quality."
優點： "Attentive staff. Good food. Smooth flying. A++++"
缺點： "Poor selection of in flight movies. Power outlet not working"
優點： "I got randomly upgraded. That was my first time flying business. It was pretty lovely. Lots of room, highly attentive staff that calls you by name."
缺點： "I guess the buttons that controlled the seat were confusing but I can live with that."
優點： "The plane crew was awesome"
缺點： "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
優點： "Food was delish (esp the Korean options), and crew was very courteous. The plane going to our destination had an updated online entertainment system -- touch screen worked w/o too much effort and the control was an easy reach from in front of you but I can't say the same for the flight back which i think is an older plane."
缺點： "I was getting sick and had fever the day i was going to fly back home. I was contemplating moving my flight but wanted to know if I could do it without getting charged (say if I had a doctor's note from the hospital) or at least how much I would have to pay... I didn't get to ask at all because (1) it was hard for me to find the correct customer service to call and (2) when I reached it, I was asked to call again as services were busy. I ended up taking the flight sick because I didn't want to rack up extra charges. Also, I find the seats pressing on to my thighs if my legs are in a relaxed position (meaning not trying to keep my knees together as if I was in a job interview). I've had to put a blanket or pillow between me and the armrests so they wouldn't hurt. Some airplanes have thinner more streamlined armrests and those have made some of my other travels more comfortable."
優點： "Flight crew is nice and could speak English. Good experience overall. No real negatives"
優點： "timely manner, good food"
優點： "My travel from Manila to Seattle via Asiana airline can be describe as good. The crew are very accomodating, the food was okay. The plane was a bit spacious., clean. But in Inciong going back to Manila, the ground crew, those in charge for the elderlies, were not gentle, the services was.. There was chaos as to where the entrance for passengers is. I wish the manage,ent can look into this, so that next time we travel again, we shall patronize the airline.."
優點： "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
缺點： "Luggage didn't make the connection."
優點： "Food was great, seats reclined further than I expected them to, and personal TV was large."
缺點： "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
優點： "The food is delicious!"
優點： "just the low price"
缺點： "very rude wheelchair attendants , really bad food, dirty lavatories. the worst part are the really really rude wheelchair attendants , disrespectful to the older and special needs passengers. they were shouting at each other and were not attentive to the passengers ' needs or comfort."
優點： "flights both ways were on time."
缺點： "Had to pick up our own wheel chair at baggage claim instead of at the gate."
缺點： "Wish there was a bigger movie selection"
優點： "as above"
優點： "There was no water bottle provided during about 5 hours flight after the dinner service. Although the fly attendants are always ready to help, I hope the Asiana Airlines would cater more to customers' needs and think more considerably."
優點： "I have always enjoyed the service of the flight attendants as well as the overall comfort, that is if you have an emergency exit seat or aisle seat. Food is nice and there's enough elbow room to stretch a bit."
缺點： "Sometimes you can run out of things to do and I was really confused about of to buy duty free goods, which I was hoping to do. Mainly, some instructions were given too quickly, but it wasn't that bad."
優點： "Crew and flight where amazing. Thank you"
優點： "The crews are always awesome. The food great especially since they always have cherry juice, my favorite!"
缺點： "The flight was delayed, and then seemed rushed at call Last Call. Also the ear phone jack was a double that even the TA ones didn't quite fit. Glad it was an overnight flight and slept most of the way."
缺點： "Seats are extremely uncomfortable.."
優點： "Crew was exceptional. Very polite and helpful. Flight was on time."
缺點： "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
缺點： "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
缺點： "the flight delay the trip was unconfortable"
優點： "Good Food. Polite treatment of Customers. Good Luggage allowance."
優點： "Too many security checkpoints were annoying, but they were good when you follow the rules of what to carry and what not to carry. I also liked that this much security doesn’t allow easy access to the US."
缺點： "The airplane food was terrible. Extremely disappointed. It’s sad to see high quality ingredients be used in such terrible tasting meals."
優點： "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
優點： "The food was nice, seat was comfortable"
缺點： "Flight attendants never come back on my query, even after asking to 2 crews"
缺點： "Same problem as the first segment (see above)"
缺點： "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
缺點： "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
優點： "Food was good"
缺點： "Crew was horrible not friendly poor service"
缺點： "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."
優點： "The food was such a treat! Fresh and delicious. Bathrooms very clean for such a large flight"
缺點： "The worst airline I have ever flown with, worst disruption management. No care for customers."
優點： "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
缺點： "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
優點： "Stewards and stewardesses were friendly and very helpful."
缺點： "They stole Items from my bag"
優點： "Easy boarding"
缺點： "9 hours layover in Istanbul was too long ."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "El almuerzo fue muy rico y la atención del personal excelente"
缺點： "Un poco de calor en la cabina me pareció raro pero llamativo"
缺點： "Little value for money. Meal, seat.. below expectations of premium economy"
優點： "Great experience for my first international flight."
優點： "Missed the flight due to delayed flight coming into Muscat."
缺點： "Missed the flight due to delayed flight coming into Muscat."
缺點： "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
缺點： "Flight was canceled and I missed all subsequent connections"
優點： "On time"
優點： "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
優點： "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
缺點： "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
優點： "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
缺點： "TV screen very far from the seat and could only interact with it via the remote control."
優點： "As always, great entertainment system. Constantly updating and improving."
缺點： "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."
優點： "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
缺點： "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."
優點： "we arrived on time, as scheduled."
缺點： "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
優點： "newest airbus aircraft with good entertainment system. touch panel worked well. duty free shops at ataturk was great. wide range of choices."
缺點： "had to take a bus trip to a plane. while outside was very windy and cold."
優點： "Giving the kids a gift"
缺點： "Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks"
優點： "Appreciated the lights being dimmed, to make it more restful."
缺點： "Would have enjoyed ice with the juice, or colder beverages."
優點： "the service"
缺點： "the entertainment"
優點： "Standard business seats for short distance. Roomy seats ( business class) . Good service with breakfast."
缺點： "No entertainment system in seat"
缺點： "No TV's, but ok it was a short flight."
優點： "The food was good for an airline. Crew was nice."
缺點： "It was a long flight in coach."
缺點： "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
缺點： "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
優點： "The service was great non stop and the goodies for the kids was amazing."
缺點： "All was good"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "In general I like all the comfort that offers Turkis Airlines to their customers."
缺點： "There are some employees there are not so kind. When ever a customer request for assistance."
缺點： "Security going from venice to Istanbul then israel could have been better"
缺點： "flight left about 11 pm, after dinner service was over the crew never offered water/juice at all until breakfast was served, hard to stay hydrated!!!!!!!"
缺點： "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."