Very late flight and no accommodation
Enjoyed the flight attendants and a smooth ride
The flight attendants constantly hassled everyone and nit picked everything. I was told that my seat wasn’t upright, but the seat was old and wouldn’t go upright. Then I was moved a seat over. That seat also wouldn’t stay upright. I was constantly hassled about it, even though I wasn’t putting it back. All the seats were having the same issue, so the flight attendant told us over the intercom that if we couldn’t get our broken seats to work right, they would circle the airport and add another 20 minutes to our flight. Absolutely the worst experience I have had on a plane. Absolutely insane.
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
優點： "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
缺點： "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
優點： "Crew were great, loved having spare seats....Just a very welcoming flight."
缺點： "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
優點： "The snacks and water were great. Smooth flight."
優點： "Funny. Kind. attentive."
缺點： "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
優點： "Easy boarding, our connecting flight was at the same gate!"
缺點： "Would always love more room in comfort class."
優點： "The crew was pleasant and helpful."
缺點： "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
缺點： "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
優點： "Great staff."
缺點： "They lost my bags in Amsterdam."
缺點： "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
缺點： "No in flight entertainment behind the seat"
缺點： "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
優點： "Getting to my destination."
缺點： "Leg room, more room for carry on bags, coats, etc."
缺點： "Flight Delayed > Pilot on Connecting Flight"
優點： "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
缺點： "Poor service"
優點： "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
缺點： "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
優點： "Friendly crew."
缺點： "Flight was fine."
缺點： "I couldn’t sleep in a chair... wish I could"
缺點： "Really rough landing"
優點： "Newer plane. Friendly crew. Landed safely and on time."
優點： "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
缺點： "WiFi didn't work for me at first."
缺點： "Gas fume on the back seats are horrible"
缺點： "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
優點： "The plane had mechanical so we had a long delay. No fun"
優點： "It’s was super smooth! Fast service and great customer service."
缺點： "The intercom was a little messed up."
缺點： "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
優點： "I got to fly where I needed to go."
缺點： "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
缺點： "Plane was old flight was right on time"
缺點： "They lost my luggage."
缺點： "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
優點： "Seating and boarding were fine. That process was relatively quick/straightforward"
缺點： "I have never had an on time Delta flight, and hopefully, it will happen one day"
缺點： "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
缺點： "Trying too hard to fit as many as possible"
優點： "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
缺點： "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
缺點： "Delta's entertainment app does not work with Kindle Fire"
優點： "Flight crew were friendly and engaging."
缺點： "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
缺點： "727 modern plane free movie free Wi-Fi"
缺點： "The tsa is worthless"
缺點： "The airport crew at the check-in desk was rude"
優點： "The complimentary entertainment was great, made the flight enjoyable."
缺點： "The con was the need for a connecting flight and the second plane didn't have the same perks."
優點： "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
缺點： "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
優點： "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Crew were great. No snacks available. No entertainment. Seats a bit crammed.
Flight left over an hour late.
Both outbound and inbound they changed the aircraft which meant our good seats got changed to bad. The flight times got changed twice as well. Not what you wanted on New Year’s Eve. Lots of people missed connecting flights.
缺點： "Laptop charger (115v) would be appreciated"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Terribly small seats"
優點： "Quick and organized airport and boarding"
缺點： "Old plane uncomfortable seats"
優點： "This is hands down the best airline to fly to and from Canada."
缺點： "I wish the food for purchase options had better vegan and vegetarian selections."
優點： "The crew wasn't as nice as they usually are"
缺點： "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
優點： "The in seat entertainment."
缺點： "The seats were uncomfortable and very small. No offering of water or soda other then the one time."
優點： "Seated near front. On time."
缺點： "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "ground crew were friendly"
缺點： "Steward. & meals"
缺點： "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
優點： "Seats were comfortable. Food was OK."
缺點： "very inefficient boarding. Also had trouble booking seats in the 24 hours before the flight."
優點： "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
缺點： "Flight was delayed for 3 and half hours."
優點： "Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine"
缺點： "Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Friendly professional staff...flight was on time and pretty comfortable"
缺點： "For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The crew was friendly. Boarded on time."
缺點： "No more free drink."
優點： "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
缺點： "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
缺點： "no entertainment and poor seat selection"
缺點： "No entertainment and poor seat selection process"
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Boarding was quick, service was quick."
缺點： "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
優點： "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
優點： "There was nothing to like about that flight."
缺點： "Even though I was at the airport on time , checked in and waiting to board; at the last minute I was told that the plane has left and the sooner I could fly would be the next day; without providing hotel arrangement nor meals and or at least money for taxi. Air Canada management personel has not been cordial to me and to the other travelers."
缺點： "See the above review"
缺點： "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
缺點： "the seats were very uncomfortable and didn't recline"
缺點： "Flight left 20 min. late and did not so much as get a pretzel with our drink."
優點： "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
優點： "Fast & efficient"
缺點： "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
I wasn’t able to make my flight because my first flight from Nashville (BNA) was delayed for mechanical error (someone’s chair wasn’t able to stay in the upright position), so when I arrived to New York/Newark (EWR) the connecting flight was gone. Since it was the last flight heading to Norfolk (ORF) that night, I had to be rerouted to Richmond (RIC), which is a 90 minute drive to my home. I will admit the lady working the counter was helpful in getting me that replacement flight ticket and put me in first class. Although I think there needs to be someway of halting a connecting flight if the previous leg is delayed. Yet I can see that would probably start a chain reaction of missing times, which helps no one. I just wish it were avoidable, but thankfully I arrived safe after all the headaches. The replacement flight got delayed too, but that’s because it was arriving late and held the crew for the flight I was getting on, but that’s a story for another time…
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
優點： "We got our money back."
缺點： "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."
缺點： "Sits not suitable for long distance travel"
缺點： "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
缺點： "Very crowded and had to take the rear seats but otherwise OK."
缺點： "The flight crew’s non challent attitude"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
缺點： "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
缺點： "In flight entertainment system not working."
優點： "The flight was on time, the boarding was smooth."
優點： "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
缺點： "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
優點： "Plane travel is not my favorite, but I was impressed at how smoothly everything went. Had some decent coffee and a delicious caramel-filled cookie during flight that made me very happy. Loved having a female pilot and power receptacles in each row, too."
缺點： "I wish we didn't need the United app in order to use the Wi-Fi. Or, I wish that I had known in advance, since my tablet is Wi-Fi only. Minor thing."
缺點： "Missed connecting flight"
缺點： "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Easy access on boarding"
缺點： "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
優點： "flight was delaye and I almost missed my flight from Dulles to munich"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
缺點： "Nothing! It was great!"
優點： "The service was amazing."
缺點： "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
優點： "Friendly staff, bags were received quickly at baggage claim."
缺點： "40 min boarding delay, didn't have a phone charge at my seat."
優點： "Newer aircrafts"
缺點： "Delays delays"
優點： "Snack pack, Direct TV, more leg room"
缺點： "Flight was a little rocky on landing"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
優點： "Friendly prompt service"
優點： "Movies on personal device"
缺點： "We were bumped and cancelled our reservation"
優點： "Great experience. No hitches."
優點： "I received my prepaid tickets, passed easily through the TSA checkpoint, and arrived safely on time at my final destination."
缺點： "N/A, no really, everything was enjoyable."
優點： "On time"
缺點： "They changed my seats."
優點： "The flight was prompt and smooth. Flight crew was nice and welcoming."
缺點： "The seats seemed too tight. Uncomfortable if you're tall."
優點： "The airline offers a pretty good entertainment selection if you have downloaded the app."
缺點： "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
優點： "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
優點： "The option to control my personal tv."
缺點： "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
優點： "I like the personal device entertainment system -- it really helps to pass the time"
缺點： "The flight was late by an hour. There was no food and the seats were okay"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The attendants were super nice"
優點： "I arrived safely."
缺點： "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
優點： "It was good for most"
缺點： "Was good"