優點： "Sits are very comfortable and the food is amazing."
缺點： "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
優點： "Professional service"
缺點： "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
優點： "Crew amazing, seats were comfortable."
缺點： "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
優點： "The bathroom was clean in the beginning of the flight. Speak some English ."
缺點： "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
優點： "They lost my luggage and no one knows where it is!"
缺點： "Flight delayed, connection missed, many gate changes"
缺點： "Seats are very tight , cleaning is very bad"
缺點： "Same problem as the first segment (see above)"
優點： "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
缺點： "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
優點： "Entertainment, and the plane which felt really new and comfy."
缺點： "Food was a bit boring (because it was such a short flight, I suppose)"
優點： "Planes are clean, crew are remarkable professional and attentive. Entertainment center is comprehensive"
優點： "they do really their best- they have a good standard."
缺點： "english is hard to understand"
優點： "While my family and I were waiting for boarding in chairs in front of the gate, my little child falet down and had very minor cut with one blood sign and drop but first aid group came and made some tissue cleaning to the cut with detergent. They told me that medical report is required by the flight captain and this report will cost me 230 TL. I told them no need for their report but they told me that I may not travel and the male misbehaved againest my wife when she told him that no need for their medical assistant and he replied this is not your country. They sqwezed us at the last minute and my remaining family at the plane and they told me that I am not authorized to travel with my wife and small child. We are total of 9 passingers. We were only remaining at the lounge. I told them my remaining family are at plane and I must travel otherwize I am going to claime all charges againest Turkish airline. Finaly at last minute they let me board."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "A little turbulence"
優點： "customer service, food, entertainement."
缺點： "small seats"
優點： "Great experience for my first international flight."
優點： "Flight crew was pleasant."
缺點： "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."
優點： "Excellent customer service"
優點： "They shipped my dog from Tel Aviv perfectly. No problems."
缺點： "The laptops and Ipads are removed from the cabin"
缺點： "Flight staff very pleasant and accommodating. Have always found "foreign"airlines have always been very good I will not fly domestic airlines out of the country Bad unpleasant experiences"
缺點： "Flight was canceled. The disorganization and misinformation was unprecedented. I have been traveling for 30 years and tried almost all airlines, but the Turkish Airline office at Cairo Airport ranked the poorest I have ever seen. The disorganization was as if they do not know what to do. First they said the plane arrived late, then they said there was a bird hitting the engine. The excuses were so laughable beyond belief."
優點： "In time"
缺點： "They did not give me window seat"
優點： "Nice staff"
缺點： "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
優點： "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
缺點： "Long layover wait in Istanbul"
優點： "Stewards, air hostesses, food, entertainment & the toiletries kit"
缺點： "Seat size! Boarding queues"
優點： "The crew were very nice al of them."
缺點： "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
優點： "the people are so courteous and very nice"
缺點： "Buisiness class was so tight , kosher food was just ok"
缺點： "Crew didnt act like they liked their job"
優點： "The entertainment and food were excellent"
缺點： "The boarding process was horribley inefficient. I stood in line in a non air conditioned terminal for over 30 minutes for a security check before boarding."
優點： "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
缺點： "I reported my bag was broken on arrival to Athens.. I reported it through fb but have not heardfrom you.. I only have the picture of the damage.. I did not see anyone to report this .. My flight was Sept 4 and arrived Athens sept 5"
優點： "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
缺點： "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."
優點： "I like the overall trip!!"
優點： "was no kosher food"
優點： "Flight crew was polite and courteous. In flight entertainment was decent."
缺點： "airlines officials at Istanbul airport seemed lost and were unable to help most passengers. In flight food options were BAD. The vegetarian meal options were dry and even under cooked."
缺點： "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
優點： "It is on time, crew is professional. In general, the flight was ok."
缺點： "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
缺點： "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."
優點： "Thank you for managing wheelchair assistance at Istanbul."
缺點： "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
優點： "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
優點： "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
缺點： "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."
優點： "Decent food. Good service. Great media access for international flights."
缺點： "Nothing to knock down"
缺點： "My first flight was late which made me miss my connecting flight. The ground was horribly rude and it took over 4 hours to get me to a hotel along with at lie ask 50 other people."
優點： "the crew, meal, flight, every thing was excellent"
缺點： "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."
"Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate."
優點： "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
缺點： "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
優點： "Crew were great, loved having spare seats....Just a very welcoming flight."
缺點： "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
優點： "The snacks and water were great. Smooth flight."
優點： "Funny. Kind. attentive."
優點： "Great crew members. Very friendly and helpful."
優點： "Easy boarding, our connecting flight was at the same gate!"
缺點： "Would always love more room in comfort class."
缺點： "delays, delays yuck"
缺點： "Better allergy aware food."
優點： "The crew was pleasant and helpful."
缺點： "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
缺點： "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
優點： "Great staff."
缺點： "They lost my bags in Amsterdam."
缺點： "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
缺點： "No in flight entertainment behind the seat"
缺點： "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
優點： "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
優點： "Getting to my destination."
缺點： "Leg room, more room for carry on bags, coats, etc."
優點： "The crew"
缺點： "Flight Delayed > Pilot on Connecting Flight"
優點： "Good entertainment selection and great crew"
缺點： "Seats are more uncomfortable relative to other airlines"
優點： "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
缺點： "Poor service"
優點： "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
缺點： "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
優點： "Friendly crew."
缺點： "Flight was fine."
缺點： "I couldn’t sleep in a chair... wish I could"
缺點： "Really rough landing"
優點： "Newer plane. Friendly crew. Landed safely and on time."
優點： "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
缺點： "WiFi didn't work for me at first."
缺點： "Gas fume on the back seats are horrible"
缺點： "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
優點： "The plane had mechanical so we had a long delay. No fun"
優點： "Timeliness, easy trip"
優點： "It’s was super smooth! Fast service and great customer service."
缺點： "The intercom was a little messed up."
缺點： "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
優點： "I got to fly where I needed to go."
缺點： "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
缺點： "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
優點： "Seating and boarding were fine. That process was relatively quick/straightforward"
缺點： "I have never had an on time Delta flight, and hopefully, it will happen one day"
優點： "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
缺點： "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
缺點： "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
優點： "Excellent leg room. Comfy seat"
缺點： "Seat couldn't recline back. Was a little uncomfortable for a long flight. Chair had crumbs on it before I sat down-it was easily wiped away meaning no one had cleaned the chairs or looked at them beforehand. Absolutely freezing. Wearing long socks and boots and my feet still felt frozen by the end."
優點： "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
缺點： "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
優點： "Crew was very nice and accomodating"
缺點： "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."
缺點： "Delta's entertainment app does not work with Kindle Fire"
優點： "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
優點： "It was good"
優點： "Flight crew were friendly and engaging."
缺點： "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
缺點： "727 modern plane free movie free Wi-Fi"
優點： "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
缺點： "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
優點： "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
缺點： "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
缺點： "The airport crew at the check-in desk was rude"
優點： "Crew was good."
缺點： "Plane was late"
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
缺點： "Very nice crew and great food"
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "Terrific hot breakfast in bus. class"
缺點： "Window did not darken like the others."
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Decent price for economy comfort seat, 4A."
缺點： "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The service"
缺點： "The food."
缺點： "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
缺點： "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "Didn’t happen."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "Customer service"
缺點： "infotainment was down. Lost my luggage the flight was delayed"
優點： "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
缺點： "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
優點： "Delayed flight but staff apologized as for safety reasons."
缺點： "Very late arrival"
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Decent seat size. Sorta slept the whole flight."
優點： "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
缺點： "Amesterdam airport employee was really rude"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "KLM crews look unhappy with their work. Everything they do is a favor not duty."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
優點： "Usual professional and friendly service from my airline of choice for most destinations."
優點： "Great food"
缺點： "Sears we're toooo small"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "I was upgraded to Buisness so, no complaints"
缺點： "No Marlboro light cigarettes on the duty free shopping cart"
優點： "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
優點： "Loads of leg room"
缺點： "Loved everything"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Same as above"
優點： "leg room economy compared to KLM"
缺點： "full flight, no upgrade possible"
優點： "captain was great."
優點： "I liked the leg room, I liked the customer service of the crew, smooth flight."
缺點： "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
優點： "Quick and efficient flight. Crew very organized. Great language skills"
優點： "The flight didn't last long"
缺點： "There was a lot of turbulence so the flight was a bit bumpy."
優點： "The crew was amazing and we arrived early! It was the perfect flight!"
優點： "Nothing at all"
缺點： "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
優點： "On time and great crew"
優點： "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
缺點： "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
優點： "Ease of boarding."
缺點： "Flight got in late and I was unable to make my connecting flight."
優點： "Boarding was efficient and on time."
缺點： "The temperature was so hot at one point I was getting sick to my stomach. Twenty minutes later I was putting on a jacket."
優點： "All good."
優點： "Comfortable seating"
優點： "Crew was great from checking in to the flight attendant and cockpit."
優點： "very organized boarding process"
優點： "The entertainment options"
缺點： "The crew barrels down the isle with the cart on am already cramped plane. LAX construction consistently causes ridiculous waits on the tarmac after landing. The deplaning process was super slow."
缺點： "The landing was very rough from Nashville to Dallas"
優點： "I got to converse with the pilots before getting on board, and they were super awesome guys. Flight attendants were attentive and checked in frequently enough."
缺點： "Didn’t get my whole can of soda and pretzels are cardboard."
優點： "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
缺點： "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly firstname.lastname@example.org"
缺點： "No seat power, poor connection for movies and they kept freezing"
缺點： "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
缺點： "The WiFi to work."
缺點： "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
優點： "there was an open seat between aisle and window seat!!! however I did pay extra $40 for that seat. so nice to be able to move without constantly knocking into person sitting smashed next to you! great AA crew, polite & professional. on time departure and arrival. comfortable cabin, seats"
缺點： "would be nice to have individual entertainment screen - instead it was above every few seats"
缺點： "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
優點： "Great crew very friendly"
缺點： "Small plane"
優點： "The food was pretty good Good choice of movies The staff were very good"
缺點： "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
優點： "Short flight"
缺點： "The gate attendant did not wish me a good flight by name even though she wishes other passengers a good flight by name. I was disappointed with being singled out like that."
優點： "The service from the flight attendants on the flight was absolutely amazing"
優點： "Flight arrived safely"
缺點： "Everything else"
優點： "Everything else"
優點： "Flight on time."
缺點： "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
優點： "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
缺點： "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
缺點： "No audio in business. No working electric outlet."
缺點： "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
優點： "On time Attendants friendly Great service"
缺點： "No complaints"
缺點： "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
優點： "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
優點： "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
缺點： "The landing was ROUGH!"
優點： "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
缺點： "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
缺點： "Not enough staff at the airport to check in all passengers for early departures"
優點： "Nonstop flight"
缺點： "Bag of pretzels to eat. Just so cheap"
優點： "All good"
優點： "Staff was excellent"
缺點： "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
缺點： "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
缺點： "Took off 30 mins late because of work form not being signed off???"
缺點： "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
缺點： "A longer trip."
優點： "Seats were amazing"
缺點： "Everything was great."
優點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
缺點： "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
優點： "We got our money back."
缺點： "The brakes locked up on the taxi-way and we were taken off the plane after 2 hours and returned to the terminal. After 2 hours and lots of maybes the plane was towed back to the terminal where it was repaired and ready for reboarding. By then we had cancelled the flights for all 7 of us."
缺點： "Sits not suitable for long distance travel"
缺點： "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."
優點： "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
優點： "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
缺點： "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
缺點： "In flight entertainment system not working."
優點： "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
優點： "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
缺點： "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
優點： "fast take off and good service."
優點： "Plane travel is not my favorite, but I was impressed at how smoothly everything went. Had some decent coffee and a delicious caramel-filled cookie during flight that made me very happy. Loved having a female pilot and power receptacles in each row, too."
缺點： "I wish we didn't need the United app in order to use the Wi-Fi. Or, I wish that I had known in advance, since my tablet is Wi-Fi only. Minor thing."
缺點： "Missed connecting flight"
優點： "smaller planes means for faster boarding and departure with less opportunity for frustrated people. Crew was prompt and friendly"
缺點： "I don't like the temperature inside the plane. It was very hot and was sweating the whole time."
缺點： "I'd rather use a different airline that allows you to watch the tv monitor on the back of the seats for free. Delta allowed it and they were great."
缺點： "United is terrible. That's all.9"
優點： "The flight crew and staff in Nashville were great about the delay"
缺點： "That it was delayed but out of United control"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Easy access on boarding"
缺點： "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
優點： "flight was delaye and I almost missed my flight from Dulles to munich"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Cancellation without compensation or care got customer"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
優點： "Gate agent"
缺點： "Flight was delayed 4 hours. Missed my connector."
優點： "The service was amazing."
缺點： "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
優點： "Friendly staff, bags were received quickly at baggage claim."
缺點： "40 min boarding delay, didn't have a phone charge at my seat."
優點： "Finally getting to SEA"
缺點： "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
優點： "Newer aircrafts"
缺點： "Delays delays"
優點： "Nonstop BNA-SFO"
缺點： "United Economy Plus bulkhead was awful. I was seated in seat 7D - there was no bulkhead for me or middle seat - just a curtain. The screens and tiny pockets were only accessible over another passenger. The seat stuck out into the aisle so I was bumped by 200 other passengers at least once - not to mention the flight crew. Finally I had my emotional support dog with me and the crew told me I should. It be in that seat - the seat was assigned by the United Accessibikity Desk as a good one for a service animal - and I had zero choice in the matter. Baggage claim at SFO took over 45 minutes to start -I was home in San Francisco in only 20 minutes after getting my bag."
優點： "Snack pack, Direct TV, more leg room"
缺點： "Flight was a little rocky on landing"
優點： "The stroopwafel"
缺點： "Everything else. You charge less like Walmart and that's because everything is barely subpar. Stuck on the tarmac, again, for 2 hours with my 7 month old baby, barely tolerable employees, ripped my stroller bag and didn't want to pay for it.... I'm done with United! If you wanna be the best and not a bottom feeder try taking a look at southwest"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "Mechanical problems made flight late. Got to connecting gate 1 min before scheduled departure. Doors closed. Agent said they close doors 10 minutes before flight leaves, so I had no chance. United not overly helpful with alternate flights and arrangements. To make business mtgs, I asked to fly to alternate airport and drive in. United no help with rental car. Had to be very persistent to get a hotel room covered."
優點： "Friendly prompt service"
優點： "Movies on personal device"
缺點： "We were bumped and cancelled our reservation"
缺點： "Still sitting at the airport. Flight delayed :("
優點： "The airline offers a pretty good entertainment selection if you have downloaded the app."
缺點： "After sitting on the tarmac for 3 hours waiting on repairs, the idea of purchasing airline food was annoying. I feel something should have been offered to the passengers as a reprieve."
優點： "The option to control my personal tv."
缺點： "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
優點： "I like the personal device entertainment system -- it really helps to pass the time"
缺點： "The flight was late by an hour. There was no food and the seats were okay"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
豁免更改費用。 搜尋納什維爾（田納西州）飛往台北市 臺灣桃園國際機場的彈性機票