優點： "Crew was great"
缺點： "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
缺點： "Shorten luggage wait time to arrive on the belt."
優點： "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
優點： "Amazing crew!"
缺點： "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
缺點： "Style and comfort"
優點： "The seats are very uncomfortable. impossible to be comfortable."
缺點： "Love Emirates - would fly it everywhere if I could!"
優點： "Everything was good and easy"
優點： "Great customer service, great and always smiling crew, wonderful flight"
缺點： "the food options need to be more. an option with steamed rice should always be available"
優點： "The seat was comfortable, the crew was nice for the most part."
缺點： "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
優點： "Very friendly crew, and great entertainment options."
缺點： "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
優點： "cheuk in 快！吾使等太耐！"
優點： "The take off and landing was very good."
缺點： "The entertainments."
優點： "Crew was amazing really .. best crew you may have... sear very comfort, the ICE is very amusing"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Jumbo jet plane was fantastic."
缺點： "None for now"
優點： "The only good thing was the entertainment"
優點： "A good time to board"
缺點： "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
優點： "Tv and kids movies , crew were nice"
缺點： "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
優點： "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"
缺點： "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
優點： "Good space and entertainment. Crew was excellent. Really enjoyed it."
缺點： "Food. It’s plane food wasn’t impressed."
缺點： "The boarding was long drawn out process, done in two stages that started 2 hours before departure! Why does it have to be this painful?"
優點： "Flight schedule is perfect for a family."
缺點： "Crews are not responsive to my call during the flight."
缺點： "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
缺點： "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
優點： "Rude flight attendants and REALLY BAD FOOD."
優點： "Friendly staff, great selection of entertainment!"
缺點： "There was nothing to not like"
缺點： "Bathrooms were not clean later in the flight"
優點： "The crew, airplane"
缺點： "New movies were not available"
優點： "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
缺點： "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
缺點： "got non-vegetarian food in spite of choosing veg"
優點： "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
優點： "380's are superb"
缺點： "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"
優點： "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
缺點： "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
缺點： "If they use the new business class seat."
優點： "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
缺點： "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
優點： "The crew was great and loved the meal given during flight."
優點： "fantastic food test"
缺點： "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
優點： "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
缺點： "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
優點： "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
優點： "Food was good but not excellent. Good inflight entertainment system and choices."
優點： "Loved the entertainment options!"
缺點： "The crew seemed to be pretty busy"
優點： "Staff friendly."
缺點： "Seats too tight. Very little leg space."
優點： "In simple terms it was a normal flight."
缺點： "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
缺點： "Same problem as the first segment (see above)"
優點： "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
缺點： "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
優點： "Overall flight is good"
缺點： "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
缺點： "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
優點： "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
缺點： "Long layover in Istanbul."
優點： "Leg room is better than any other airline"
缺點： "Flight attendants are cold and act like they hate their jobs."
優點： "Asked for emergency exit but was told to pay. Managed to change inside the plane."
缺點： "Turkish now joins the sad club of airlines that charges for better seats."
優點： "Crew was very professional and food was very good."
缺點： "With 2.5 hr layover there was no explicable reason for our luggage not to make it to its destination. Yet we upon arrival to Sarajevo, we (and other 10 passengers headed to the lost luggage department."
優點： "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
缺點： "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Everything was v good"
優點： "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
缺點： "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
優點： "Great experience for my first international flight."
優點： "Offered us a free meal for the poor service."
缺點： "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
優點： "Crew, entertainment, boarding"
缺點： "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
缺點： "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
缺點： "The plane was old and the seat was very uncomfortable"
優點： "Happy with all services"
優點： "Great airline"
缺點： "More leg room is needed"
優點： "I like the food and the crew and the entertainment"
缺點： "i didnt like the plane touchdown the ground and take off again that was so scary."
缺點： "The fact that the flight was cancelled and I wasn't notified"
優點： "Food and entertainment were OK."
優點： "The staff deserves one star"
優點： "The crew and their service was great, and there were lots of choices for entertainment."
缺點： "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
優點： "Transit was okay."
缺點： "Food was not accommodated - no vegetarian food provided."
優點： "It was a pleasant experience,"
優點： "Crew were very curteous"
缺點： "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
優點： "Crew were professional."
缺點： "The smaller size planes have less leg room for a coach for shorter flights. The seats I booked initially were changed on me. I don't like that."
缺點： "The Kate arrival at the final destination."
優點： "Staff were very friendly"
缺點： "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
缺點： "Outstanding customer service"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Boarding by groups; seat-back entertainment with a lot of recent movies to watch"
缺點： "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side."
優點： "I like the food, seats and customer service"
缺點： "food horrible, lost my luggage"