缺點： "Nothing. Flight was amazing"
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Decent price for economy comfort seat, 4A."
缺點： "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Almost everything, especially the crew."
缺點： "Don’t feel like anything should be better to be honest"
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "Customer care was super supportive"
缺點： "Inflight sandwiches"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
缺點： "The plane is so old..,"
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
缺點： "Travelled business class and was ace experience"
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
缺點： "Staff rude and short"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
缺點： "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
優點： "The friendliness of the crew"
優點： "Pleasant flight"
缺點： "We were delayed & missed our connection"
優點： "The entertainment was amazing"
缺點： "The seats were a bit hard"
優點： "Crew was ok."
缺點： "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
優點： "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
缺點： "Pay attention to passengers."
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
缺點： "Long haul flight made pleasant by KLM"
優點： "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
缺點： "No downsides at all"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
缺點： "There were several flight delays and gates were changes a few times."
缺點： "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
優點： "Everything OK"
優點： "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
缺點： "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
缺點： "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Very pleasant, professional crew"
缺點： "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
優點： "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
缺點： "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
缺點： "Nothing special"
優點： "Very friendly and helpful crew."
優點： "Great service"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
優點： "Good flight, arriving well on time."
缺點： "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
缺點： "Delay in take off 45 min!!!!"
缺點： "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
優點： "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
缺點： "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
優點： "Everything! The service was exceptional!"
優點： "The crew was very friendly."
缺點： "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
優點： "Entertainment system failed repeatedly."
缺點： "Entertainment system failed repeatedly."
優點： "Crew was very friendly and seat in KQ is super comfortable in Business."
優點： "crew great comfortable"
缺點： "Couldn’t understand announcements"
優點： "In flight entertainment was great"
缺點： "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
優點： "Amazing crews!"
缺點： "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
優點： "Air France has the best crews! They really go the extra mile."
缺點： "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
優點： "Air france crew at Mumbai Airport very rude and not supportive during checkin"
優點： "The crew was very gentile."
缺點： "No enterteinment on the plane."
缺點： "The fligh Washington delay more than a hour"
優點： "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
優點： "Crew was nice movie selection was good."
缺點： "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
優點： "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
缺點： "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
優點： "Food was good, crew was very professional and courteous. Flight was smooth."
缺點： "Coach was cramped and the video system didn’t work very well"
優點： "Great food (Economy class). Good Service"
缺點： "Not enough bathrooms on Economy class area due to aircraft design."
優點： "Quiet! No noise-canceling earphones needed. Delicious food."
優點： "Boarding this large plane went relatively quickly and orderly."
缺點： "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
優點： "Food was good. Crew nice and professional."
缺點： "Landing was not so smooth."
優點： "If the flight would have leave in time we would receive our luggage in time"
缺點： "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Only the cabin crew was good."
缺點： "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
缺點： "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
優點： "Free snack and drinks. Good service."
優點： "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
缺點： "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
優點： "I would like to come on time each trip because I got two late time before with airfrance"
優點： "The service"
優點： "Speed, courtesy of the flight attendants"
缺點： "Landing was a bit rough, understandable due to the weather."
優點： "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
缺點： "Only 1 bathroom (toilet) for all of first class"
優點： "This is what happens when you get roped in by a low price."
缺點： "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
優點： "it was cancelled so they got me on the next flight on Turkish"
優點： "Good service all around, personnel pleasant"
缺點： "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
優點： "Priority boarding"
缺點： "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
缺點： "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
優點： "It was a 30min flight not much to say The crew on the ground really took care of us"
優點： "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
缺點： "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
優點： "No delays, service with a smile"
缺點： "Nothing to report."
優點： "Seats were comfortable with good recline. Food was good, but not excellent."
缺點： "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
優點： "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
缺點： "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
缺點： "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."