Delayed flight, it is noticeable airplanes noticeable aged
優點： "Services is good ."
缺點： "Food can be better"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
缺點： "Food quality was not so good."
缺點： "Too hot inside the aircraft"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
缺點： "The plane was very hot"
優點： "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
缺點： "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
缺點： "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
優點： "The flight was smooth, the service was friendly, and the food with plentiful."
缺點： "Too much activity in the cabin during the flight."
優點： "The crew was amazing and the food was great."
缺點： "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "Good flight, arriving well on time."
優點： "Great on board service from a very professional crew."
缺點： "Can't think of a thing."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "Everything is top notch for an airline company."
缺點： "Nothing.... I enjoyed every moment of the flight."
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "I got some rest"
缺點： "unable to charge my phone or watch movies"
優點： "Food was good and crew members were very nice"
缺點： "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
優點： "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
缺點： "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
優點： "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
缺點： "The food was okay, not that great."
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
缺點： "suitcase didn't turn up, although connection was quite tight"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "Timing & efficiency. Good food though only a sandwich."
缺點： "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
優點： "Boarding was very efficient."
缺點： "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
缺點： "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
缺點： "I missed my flight because of MU"
優點： "A nice short flight"
缺點： "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
優點： "The staff was super friendly. Checking in was a breeze."
缺點： "The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!"
缺點： "American Airlines in Lima refused to accept my bags 50 minutes prior to departure (not my fault, due to a delayed flight) and caused me all sorts of headaches and problems. I almost had to sleep in a hotel over night. I missed my flight because AA were idiots."
缺點： "I didn’t like the food, worse I’ Ever taste"
缺點： "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
優點： "The cost"
缺點： "The fact that it was and appears to still be... Incredibly difficult to get ahold of airline for some form of compensation or credit for the flight I missed... I had made the attempt periodically since and it had still been without any luck."
缺點： "longer hours due to the 2 stops"
優點： "Largely unremarkable flight out of LIM."
缺點： "B767-300 used for LIM-MIA was exceptionally old with overhead monitors for inflight entertainment. Headphones not given until 20+ minutes into the only movie (the rest of the programming was stupid TV shows/profiles)."
優點： "Ability to check in the carry on"
缺點： "Seats very uncomfortable, entertainment with few choices"
缺點： "Tiny airplane. We had a delay of 2 hours."
優點： "On time departure and arrival. No suprises. Predictable"
優點： "Nothing at all"
缺點： "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."
缺點： "The entertainment screens did not work in my seat and my wife's seat."
優點： "Good food, kind staff, free booze"
優點： "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
缺點： "space was small in economic class"
優點： "The crew were friendly and helpful."
缺點： "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
優點： "On time. Crew was nice, too"
缺點： "Flight crew was very rude and seems she was not happy to attend customers request."
缺點： "Poor crowd control in airport- monitor did not show gate even 20 minutes before the flight after the gate changed , then it changed 3 different times. Few Avianca staff available to answer questions/clear up the confusion. It was actually comical. On the previous flight Lima-> Cusco, they bumped us off our flight even with confirmed tickets, said the "flight was full" (obviously oversold) and said we'd get a $50 voucher and asked me to write my email on a piece of scrap paper, no receipt."
優點： "Todo bien"
缺點： "Crew not that friendly towards everyone."
優點： "Las aeromosas muy amables y profesionales."
缺點： "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
缺點： "a little delay in the departure connection flight ."
優點： "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
缺點： "See above."
優點： "It was on time & staff were pleasant & effective"
優點： "Nothing, worse customer service also"
缺點： "Everything, we lost our connections, they didn't help us out with our next flight"
缺點： "I had problems with my reservation. Somehow my last name was typed wrong on the sistem and they couldn't fixed it at the moment i was doing my check in. I had to purchased another ticket otherwise i was going to missed my flight. Very disappointed with that airline. It was my second time traveling with them and definitely my last one."
缺點： "i didnt like the food tasted like it was in a fridge forever"
優點： "Top notch airline - staff is personable & comfortable seating"
優點： "The comfort and ease were perfect and they were very helpful and accommodating with my bringing my guitar on board. The food was fairly mediocre in business class although the croissant was good. The stewardess who waited on business class was a bit unfriendly but her service was fine I would definitely fly with avianca again. Overall I had a very good experience."
優點： "I had to fly at 11:19pm I had a delay flight leaving at 2:00am . The flight was change from Lima to Miami and from Miami to Chicago not to Dallas"
缺點： "I paid for an upgrade to Business and my seat would not recline. Spent the whole 6 hours in one position."
缺點： "At the last minutes was told to go to seat next to the bathroom coz the airline made a mistake and have my seat to the other person. So unprofessional and disappointing."
優點： "Everything was ok."
缺點： "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
優點： "They got us seats on a Latam flight later in the day."
缺點： "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
優點： "A short flight, so quite comfortable"
缺點： "Not on time, no entertainment system, little space"
優點： "the wine was good"
缺點： "the tv"
優點： "Crew Service"
缺點： "Lack of other entertainment options"
優點： "Got me there"
缺點： "Delayed crowded and bumpy"
缺點： "Movies broken has to change seat"
優點： "Great food and headphones"