優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點： "Almost everything"
缺點： "Slightly delayed"
缺點： "Wonderful food and service"
優點： "More leg room than most flights."
缺點： "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The cabin staff were extremely caring."
優點： "The crew was fantastic and the food was very nice."
缺點： "It really would have been nice to have a vegetarian option!"
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "Outstanding service as always - ANA rocks!"
缺點： "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
優點： "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
優點： "Excellent service."
優點： "Staff were amazing."
缺點： "Nothing great experience!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew amazing and food very good."
缺點： "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
優點： "Good service"
缺點： "baggage was broken."
優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
缺點： "The food was not as good as in my previous flights."
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
缺點： "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
優點： "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
缺點： "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
優點： "Excellent food. Very nice service."
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "I slept through the flight from take off to landing."
缺點： "The cranky infant a few rows behind."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
優點： "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
缺點： "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
缺點： "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Food and movies options."
缺點： "Not enough help to put my carry on on the overhead luggage storage."
優點： "Cabin crew was fine, nice smooth flight."
缺點： "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
優點： "All the Japanese food are delicious! The crew are polite and nice"
缺點： "I suppose, not enough variety of American movie. In my opinion"
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Delayed flight an hour and a half"
優點： "Everyone is super nice."
優點： "2 inches more legroom in economy than other airlines on that route."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點： "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
缺點： "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
優點： "overall clean and comfortable, service is great"
缺點： "Limited movie and news programs"
優點： "The icecream"
缺點： "There was only one choice of meal left when they gave it to me:("
缺點： "exaggerated restrictions due to covid."
優點： "The crew"
缺點： "It was excellent for me"
優點： "The seats and plane were comfortable"
缺點： "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
優點： "Boarding process was smooth."
缺點： "Didn’t have any options for drinks for purchase. Had one beer for sale and it was room temp"
優點： "The food was good"
優點： "My fight was on time!"
缺點： "It was good"
缺點： "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
優點： "I purchased tickets but there weren't any actual seats available for us on this plane so we got bumped to a later flight (8 hrs later). Our baggage was also delayed getting to us."
優點： "Left on time"
優點： "I LIKE EVERYTHING ON THE FLIGHT"
優點： "Aircraft condition, crew professionalism"
缺點： "Boarding process in Lima airport"
優點： "Great crew comfortable seating on time. Good short haul flight"
優點： "LATAM is now a budget airline - don't expect any comfort, quality service or food"
缺點： "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
優點： "The seat"
缺點： "The food. Awful. Awful. Beyond awful."
優點： "Everything except for the middle seat"
缺點： "The middle seat"
優點： "Large amounts of movies to choose from."
缺點： "NO LEG ROOM! The worst!"
優點： "Good short"
缺點： "Better sandwich"
缺點： "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"
優點： "Mad good"
缺點： "It was swell"
優點： "Boarding was fast."
優點： "My movie screen did not work. Those are not my stars on this survey."
缺點： "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
缺點： "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."
優點： "nothing really different from other airlines"
缺點： "my camera and other things were stolen from checked luggage and the company didn't respond"
缺點： "They said , the are not responsable for my personal items, this is not acceptable"
優點： "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
優點： "Was a very good experience, very professionals Exceeded all my expectations A+++"
優點： "Felt very safe"
缺點： "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
優點： "The plane was warm which was so nice"
優點： "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Inga Inga Sanchez, Rita Rojas Malqui, victor Flight B6212905- B6212906 Contact phone 7035658509"
優點： "Everyone was very friendly and the fight was comfortable."
缺點： "No complaints."
缺點： "Too crowded"
缺點： "no breakfast"
缺點： "The tv screen was flickering It will be nice to have free wi-fi available while flying"
優點： "Atencion del equipo"
缺點： "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"
優點： "Was on time"
優點： "Staff were decent. Polite. Not as helpful as othe flights"
缺點： "Simple fligtj. Spacious."
優點： "My seat's video was on the blink. Stewardess kindly upgraded me to emergency aisle window."
優點： "Always a pleasure to travel to someplace for the first time. LAN provided access to the VIP lounge which made the experience at the Lima airport very nice. Aside from that the experience was efficient and as expected."
優點： "Bon Bon"
缺點： "Ham Sandwich, need other vegetarian option, please."
優點： "Again great staff"
缺點： "My headset did not work so I could not watch any movies during the 6 hour flight"