每天清潔，並在 秘魯飛往 台北的機艙內安裝HEPA高效濾網
優點： "Almost everything"
缺點： "Slightly delayed"
優點： "Crew was awesome, super attentive and friendly."
缺點： "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Friendly crew"
缺點： "Hard seats!"
缺點： "If there was no delay."
優點： "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點： "Crew was prompt and courteous Entertainment choice was good"
缺點： "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Friendly staff, comfortable seats, able to watch new release movies, good food."
優點： "On time. Nice 787 Dreamliner. Very comfortable flight."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
缺點： "How loud and aggressively the toilet flushes."
優點： "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點： "Seats, food"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
缺點： "Limited entertainment options for kids."
優點： "Good service"
缺點： "baggage was broken."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "Quality of the planes"
缺點： "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
優點： "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
缺點： "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
缺點： "Not enough space to put my luggages"
優點： "Very polite staff"
缺點： "The curry made me sick and the movies were outdated."
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
缺點： "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點： "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
缺點： "Food was ok and limited entertainment"
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "Crew very helpful and reassuring though plane late on arrival in tokyo."
缺點： "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
優點： "Meals are excellent at Nippon, stewardesses so helpful and charming."
缺點： "Food needs improvement"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
缺點： "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
優點： "Customer service and food!"
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "Incredible service"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Excellent crew, comfortable seat, good food"
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "As expected from the Japanese, super polite snd patient."
缺點： "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
缺點： "Limited movie and news programs"
缺點： "everything...terrible airline"
優點： "The crew was OK. The seats were normaly OK."
缺點： "Maybe better food"
優點： "Overall is perfect"
優點： "flights on time. special meals I ordered were provided."
缺點： "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
優點： "Average Seat comfortably is ok"
缺點： "God knows"
缺點： "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
優點： "It was a true Turkish Airlines experience! Awesome as always!"
缺點： "Food is not great and the flight was delayed by an hour"
優點： "Flight between Atlanta to Istanbul was good with ample leg space."
缺點： "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
優點： "Entertainment and punctuality"
缺點： "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
優點： "Onboard service was good - two meals and in between. Some good movies and TV plus internet service you have to pay for."
缺點： "The seats are uncomfortable for 13 hours of intense use."
優點： "CREW WAS VERY GOOD AT THEIR JOB"
缺點： "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
缺點： "Dismal customer service"
缺點： "The plane was too hot"
缺點： "Flight delayed more then an hour without anyone knowing anything about it."
優點： "Flight itself is very nice. Good service and media selection."
缺點： "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
優點： "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
優點： "Service food timely departure"
缺點： "Nothing to dislike"
優點： "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
優點： "Nice seat, good choice of entrainment, great food"
缺點： "That they offloaded my baggage and didn't tell me. I didn't have my stuff for 2 days."
缺點： "Same problem as the first segment (see above)"
優點： "Screens at each seat"
缺點： "Food was terrible, the WiFi wouldn’t work even at $15"
優點： "The food is ok as is the entertainment on board."
缺點： "The crew could be nicer and more responsive"
缺點： "Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight"
優點： "excellent service."
缺點： "internet should be free."
優點： "Flight was very comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
缺點： "The sounds of air was to much. I could hear the air outside and was bothering me."
優點： "The food and boarding went fine."
缺點： "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
缺點： "No complaints"
優點： "Great experience for my first international flight."
優點： "The food was delicious."
缺點： "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
優點： "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
缺點： "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
優點： "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
缺點： "the 2 hour flight delay on tarmac."
優點： "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
缺點： "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."
缺點： "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
優點： "Turkish airline was a nightmare with customer service!"
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點： "Other than the late departure, everything else was excellent."
缺點： "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
優點： "Again, people were nice, food was good, and entertainment was still good."
缺點： "Boarding was unorganized"
優點： "Very nice crew!"
缺點： "Very hot in the plane"
優點： "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
缺點： "More legroom would be nice. Boarding was a bit delayed for no visible reason."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
優點： "The food was very nice, living up to their reputation."
缺點： "The in-flight entertainment machine was not very user-friendly. Mine broke early in the flight and it took a couple attempts of telling the crew to get them to fix it. Legroom wasn't particularly great either for such a long flight - my knees were at the front seat immediately, and I'm not particularly tall (under 6 foot)."
優點： "New planes, very modern fit-out, industry leading entertainment system. Excellent flight all round."
優點： "Same as above"
缺點： "Same as above"
缺點： "Excellent service"
優點： "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
缺點： "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
缺點： "Seat comfort and snack choice."
優點： "Clear announcements, nicely stated mask rem8nders, center seats open"
優點： "The seat súper confortable"
缺點： "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
缺點： "Bathroom floors could be better."
缺點： "Seat wasn't comfortable"
優點： "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
缺點： "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
優點： "Flight was smooth"
缺點： "More leg room"
缺點： "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
優點： "Food was excellent. I had the pasta. Loved watching movies."
缺點： "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
優點： "Delta did a great job getting our checked bags from an overseas arrival to this flight. Boarding smooth."
缺點： "Seats are cramped in coach. Fact of life for all carriers."
優點： "Left on time and arrived early!"
缺點： "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
優點： "Great crew"
缺點： "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
缺點： "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
優點： "No air conditioning. Sat at the terminal in 95+weather, many elderly on the plane in hot weather. Attendants said oh well well at least your not in the back of the plane. Also intercom was set to blaring with a high pitched squealing sound."
優點： "I arrived safely."
缺點： "Space on board was horrible. Diffenately not enough room and I'm an average guys."
優點： "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
缺點： "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
優點： "Loved how there was food to purchase on this flight. Great from having to run from one flight to the next."
優點： "The plane had a ton of room."
缺點： "Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well."
優點： "On time! Easy boarding!"
缺點： "They had problems with both the wifi and the entertainment system. Super friendly crew further."
優點： "Flight crew was awesome"
優點： "We got before time scheduled"
缺點： "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
優點： "Everything went off without a hitch."
優點： "The staff was wonderful and the flight was smooth"
優點： "Wi-Fi on the plane is a nice touch."
缺點： "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
優點： "Costmer service great"
優點： "Easy flight from check-in to boarding to deplaning."
缺點： "Nothing really! No entertainment and nothing but almonds eaten."
優點： "The crew, food, plane, everything was excellent"
優點： "Over all everything specially we got in earlier than expected"
優點： "Nice flight a good crew"
缺點： "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
優點： "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
缺點： "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
缺點： "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
優點： "Great experience"
優點： "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
缺點： "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
優點： "Delta employees knew what they were doing in PV"
優點： "Everything about the flight was great. We boarded and took off on time. I have no complaints."
缺點： "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."
優點： "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
優點： "Great helpful happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
缺點： "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."
缺點： "The flight from Las Vegas was delayed for a very long time, and then diverted to Huntsville, Alabama, because of weather in Atlanta. I understand that was beyond Delta's control, except for the fact that its Atlanta hub is grossly overused. But my connecting flight in Atlanta was canceled, and its "dedicated" phone line to re-book the flight was completely unresponsive. The employees in Atlanta were, as they usually are, surly, and myself and fellow passengers had to wait on line for hours in the wee hours of the morning to be re-booked. Oh, and Delta lost my suitcase in Las Vegas, with all my clothes and a business file, and it has not been located."
優點： "Product was excellent, the whole experience was amazing."
優點： "Friendly staff. On time departure and arrival."
優點： "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
缺點： "Captain not at door to greet passengers as they left - usually a given."
優點： "Everything from boarding, service, arrival time and deplaining was smooth"
缺點： "Old plane. No seat back entertainment. No USB ports"
優點： "Thai soup."
缺點： "Overcooked beef. Movie selection not as good as on domestic leg. We both still like the Delta One configuration on the 777's and Airbus' more than the 767's though."
優點： "There was a slight delay, but boarding was easy, and flight was smooth."
缺點： "Flight was completely packed."
缺點： "seats in business class seemed old and tired not much legroom"
優點： "The plane condition."
缺點： "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
優點： "This Transavia Airlines is not good at all."
缺點： "Many things cheaper does mean better."
優點： "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
缺點： "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane ✈️ itself the attendants . The entertainment on board. Really great"
缺點： "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
缺點： "It's KLM. What else do you need to know."
優點： "The socks offered in business were comfortable and nice looking. The red wine was good."
缺點： "The food was just average and the seat not too comfortable"
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
缺點： "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "I congratulate the KLM crew!"
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "Onboard crew were nice and polite. Flight was on time (a rarity)."
缺點： "The boarding crew was rude and unpleasant, the plane was boiling hot."
優點： "Great plane and staff"
缺點： "Too hot inside the aircraft"
優點： "The crew"
缺點： "Seat comfort"
優點： "KLM staff is great"
缺點： "Long haul flight made pleasant by KLM"
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "My seat at the window was great and the staff really friendly and courteous!"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
缺點： "tough to sit on a plane for 9.5 hours"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
優點： "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
優點： "Employees were very friendly"
缺點： "The seats were very small"
缺點： "Our lougage did not arrive"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Great service"
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
缺點： "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
優點： "Nice to have a wrap for the snack."
缺點： "Would have preferred boarding by row - back of the flight first so would have been more organized."
優點： "Sandwich was incredibly tasty (although not much filling)"
缺點： "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
優點： "Fabulous trip with friendly, helpful staff"
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "Easy airport business"
優點： "captain was great."
缺點： "there was no flight. pay attention, kayak."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Leave on time. Friendlier and helpful service"
優點： "Arrived in Tampa informed about all kinds of delays and that I would not be able to make the connection from New York to Iceland. Very hard to get anywhere with the one 800 number they gave me up getting some help with that lady at the service desk, she was finally able to almost promise me trip with another airline a day which was that was yesterday"
缺點： "Certainly did not like their phone help, talk to numerous people first of all bad connection second of all very hard to understand. I got hung up on couple of times was on hold for 25 minutes one time 20 minutes another lady called promised to call me back and that was yesterday at five I still have not called her and today it’s 1030. Super poor customer service"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "It was a good flight- friendly staff and crew."
缺點： "Sits not suitable for long distance travel"
缺點： "The flight leaving Houston was delayed by over an hour due to some problems finding another captain for the flight thus extending the layover time by at least four hours. As a result I didn't get back to Toronto until around 12:30 in the morning. Otherwise everything else was fine."
優點： "Fast boarding good entertainment"
缺點： "Better snack choices"
缺點： "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
優點： "Pilot was nice with his opening annoucement."
缺點： "The AC was not blowing very hard or cold. Shared my negative experience and she did nothing to chance the experience."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "- Food was good, (3 cup chicken) - Ontime departure - Early arrival - Friendly attentive staff"
缺點： "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
優點： "Departed 1 hour late, messedup plans in New York city for us."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
缺點： "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Crew was the best!! We were taken care of."
缺點： "Snacks were very minimal"
優點： "Gate attendant helped reseat my 2yo so that he wasn't across the aisle from me. Enjoyed the comped food in the Economy Plus seats."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "We flew business class and slept most of the way in very comfortable environment"
缺點： "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
優點： "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
缺點： "See above."
優點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "Passport checked twice AFTER passengers had passed main security (at the gate). Bottled water purchased AFTER passengers had passed main security (in the terminal) not permitted on the plane. Flight attendants were completely unhelpful and passengers had to find space in the overhead compartments for their carry-on luggage by themselves."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Quick flight, arrived early to each stop"
缺點： "Seats hurt, head rest don't stay up"
優點： "Bad day, splurged after other flt cancelled and separated from family, attentive staff, nice ride"
缺點： "Clunky electronic access"
優點： "It was Great Thank you"
優點： "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
優點： "We flew 440 miles an hour on the way back just because the flight was delayed a little bit. Now that is Customer Service."
缺點： "I wish I got more food on the plane. Food isn't expensive but flights are."
缺點： "You had to pay for internet service in order to watch the free movies."
優點： "Stewardesses we're kind and helpful"
缺點： "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
缺點： "Lost my bag"
優點： "Premium economy is a must for me from now on. I am 6'4" and the extra leg room makes all the difference in the world. My flight was at night so I had little interaction with the crew. Overall I had a very pleasant experience on united and would definitely fly with them again."
缺點： "Food options were limited to snack boxes. I had a layover in Denver. At the time of my arrival all of the food options in the Denver airport were closed. I would have appreciated some more substantial food offerings on the plane, as I had to go without dinner thatnight."
優點： "Being on time no delays"
缺點： "A mm issue with the seating between travelers the flight attendants fid not check the right seats and these cause the whole argument happily one of the travelers decided to stop and just seat where did not belong or better said purchased ... people around where not happy to se this either but as educated people where just listening the whole argument going....."
缺點： "Wish I used y'all for my other flights!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Good customer service"
缺點： "did not like how when I booked my flight and chose my own sit and they switched me to a different sit that I did not choose when I purchased my ticket."
缺點： "seats were very uncomfortable"
優點： "Great short flight and crew."
缺點： "Too tight. Not enough leg room. Bad service."
缺點： "She missed this flight due to her first flight from Little Rock getting cancelled."
每天清潔，並在 秘魯飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 秘魯飛往 台北的機上會提供口罩
從 秘魯飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 秘魯飛往 台北的彈性機票