Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
Competent, polite flight service crew, Food quality was so-so. 2 meals in 19 hour flight was lame.
The service of Scoot airline was terrible. I bought wifi internet but failed to connect. I asked staff to connect, but they couldn't. I was very disappointed. I waste money. Food was terrible. I couldn't eat at all. I surprised to buy a water bottle separately. The ouny corrected a money. I will never use a singapare airline anymore in the futher.
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
優點： "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
缺點： "They are well trained crews so I have no better ideas about improvements"
優點： "Overall, the staff was amazing, so as the food and cleanliness"
缺點： "The space between the seats in economic seat"
優點： "Amazing crew, great seating area and tasty menu."
優點： "The staff was amazing"
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Superb service."
缺點： "Meals were average for airlines"
缺點： "Seat space could be wider for working"
缺點： "Old plane. Technology didn't work"
優點： "Everything else"
缺點： "Food was less than marginal"
優點： "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
優點： "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
缺點： "Cabin little bit cold"
缺點： "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
優點： "everything good"
缺點： "need new toilet"
缺點： "the food was mediocre at best - had to ask for water couple of times"
優點： "Very attentive and super awesome crew."
優點： "Staying in a hotel for 24 hours."
缺點： "Not actually making it to Japan."
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
缺點： "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
優點： "Staff worked very hard and were very helpful."
缺點： "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
優點： "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
缺點： "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
優點： "great crew service. my first time flying with singapore airlines and they delivered"
優點： "Crew members were very friendly n helpful."
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "Excellent service & comfort"
優點： "Service is very good."
缺點： "Too warm/hot inside the cabin throughout the flight."
優點： "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "Ease of checking. Empty seat between us"
缺點： "Can't upgrade with krisflyer miles"
優點： "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
缺點： "Nothing negative to report"
缺點： "Headphones were not functioning properly"
優點： "Great service with a smile and can do attitude"
優點： "Very nice crew."
缺點： "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
優點： "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
缺點： "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
優點： "Attendants are always nice, flight is always smooth."
優點： "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
優點： "everything, excellent job"
優點： "Entertainment was great"
缺點： "The food is getting worse"
優點： "Excellent crew service and entertainment."
缺點： "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
優點： "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Overall good with excellent food.
缺點： "Packed plane. No social distancing!"
優點： "Very comfortable overall"
缺點： "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
缺點： "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
優點： "Turkish airlines is the best"
缺點： "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
缺點： "Same problem as the first segment (see above)"
缺點： "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
優點： "Courteous service, onetime arrival,"
優點： "Comfortable, on time and as always good service from Turkish Airlines"
缺點： "Last minute gate assigned and then changed"
優點： "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
缺點： "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
優點： "It went all ok except the space between rows"
缺點： "Slow service by crew and space between seats"
缺點： "Reaction of crew to passengers call needed improvement."
優點： "Food and entertainment much better than any other airlines."
缺點： "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
優點： "Turkish airlines has great service and crew in plane."
缺點： "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
缺點： "Flight was delayed 4 hours. Given that you don't usually book onward travel with Turkish, it made a mess for me--doubled my cost to get the rest of the way home."
優點： "Crew and entertainment were above average."
缺點： "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
優點： "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
優點： "i like the reception"
缺點： "i like how the crew welcome me.i all so like the food"
缺點： "The tv sett wasn't working ."
優點： "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
缺點： "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
優點： "The food and entertainment on the plane"
缺點： "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
優點： "Seats and entertainment"
優點： "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
缺點： "not a fan of the tight sitting"
優點： "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
缺點： "No foot rest, help the short people to store luggage."
優點： "I got a little bit sick on plane and the crew was super helpful and supportive."
缺點： "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
缺點： "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
優點： "The entertainment options, food, toiletry bag"
缺點： "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
優點： "The crew was incredible and helped to cater to all our needs. The full meals were delicious. The comfort/ entertainment on our international 11 hr flight was very good. Personalized tv with loads of options, USB outlet for phone charging, headsets, pillows and blankets all included."
缺點： "We had to wait over an hour for our bag after landing. This may have been due to the rainy weather/ large plane."
缺點： "Lost my bag. Again no gate number from Instambul to NY."
優點： "A lot of media content"
缺點： "driving to the plain by bus"
優點： "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
缺點： "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
優點： "everythings was fine almost"
缺點： "the service serving the food and beaverage, to slow and just once a while,"
缺點： "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
缺點： "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
優點： "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
缺點： "It took a long time to board."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Nice food, movies to watch, direct flight on time, what else to ask for"
優點： "Selection of movies. Turkish delights"
缺點： "Seats were uncomfortable. Little room espeviLly for legs."
優點： "Really enjoyed everything About Turkish airlines staff, crew, and plane"
缺點： "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
優點： "Very friendly and attentive flight personal. Meal was excellent. Although a flight passenger is able to order a special meal, like vegan/vegetarian, etc. I was too late with that and still received a almost vegan meal."