Overall good with excellent food.
缺點： "Packed plane. No social distancing!"
優點： "Very comfortable overall"
缺點： "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
優點： "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"
缺點： "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
優點： "Turkish airlines is the best"
缺點： "The lack of communication with the employee who had my boarding pass and did not provide the wheel chair. I waited in an area waiting, he moved to another area without letting me know. Finally I nearly made it to the gate, on the bus and on the plane. It did not give me the chance to relax at the lounge as I paid for a business class ticket. I felt not being taken care of properly and as expected."
缺點： "Same problem as the first segment (see above)"
缺點： "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."
優點： "Courteous service, onetime arrival,"
優點： "Comfortable, on time and as always good service from Turkish Airlines"
缺點： "Last minute gate assigned and then changed"
優點： "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
缺點： "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
優點： "It went all ok except the space between rows"
缺點： "Slow service by crew and space between seats"
缺點： "Reaction of crew to passengers call needed improvement."
優點： "Food and entertainment much better than any other airlines."
缺點： "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
優點： "Turkish airlines has great service and crew in plane."
缺點： "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
缺點： "Flight was delayed 4 hours. Given that you don't usually book onward travel with Turkish, it made a mess for me--doubled my cost to get the rest of the way home."
優點： "Crew and entertainment were above average."
缺點： "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
優點： "Amazing food. Can't believe how good the desserts were. Entertainment also top notch."
優點： "i like the reception"
缺點： "i like how the crew welcome me.i all so like the food"
缺點： "The tv sett wasn't working ."
優點： "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
缺點： "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
優點： "The food and entertainment on the plane"
缺點： "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
優點： "Seats and entertainment"
優點： "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
缺點： "not a fan of the tight sitting"
優點： "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
缺點： "No foot rest, help the short people to store luggage."
優點： "I got a little bit sick on plane and the crew was super helpful and supportive."
缺點： "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
缺點： "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
優點： "The entertainment options, food, toiletry bag"
缺點： "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
優點： "The crew was incredible and helped to cater to all our needs. The full meals were delicious. The comfort/ entertainment on our international 11 hr flight was very good. Personalized tv with loads of options, USB outlet for phone charging, headsets, pillows and blankets all included."
缺點： "We had to wait over an hour for our bag after landing. This may have been due to the rainy weather/ large plane."
缺點： "Lost my bag. Again no gate number from Instambul to NY."
優點： "A lot of media content"
缺點： "driving to the plain by bus"
優點： "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
缺點： "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
優點： "everythings was fine almost"
缺點： "the service serving the food and beaverage, to slow and just once a while,"
缺點： "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
缺點： "Leg space a nighrmare!! Was uncomfortable for all the 13 hrs of the flight. Terrible experience"
優點： "Everyone was so sweet and they gave out eye masks which where super helpful. I was more comfortable on this flight then any other."
缺點： "It took a long time to board."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Nice food, movies to watch, direct flight on time, what else to ask for"
優點： "Selection of movies. Turkish delights"
缺點： "Seats were uncomfortable. Little room espeviLly for legs."
優點： "Really enjoyed everything About Turkish airlines staff, crew, and plane"
缺點： "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
優點： "Very friendly and attentive flight personal. Meal was excellent. Although a flight passenger is able to order a special meal, like vegan/vegetarian, etc. I was too late with that and still received a almost vegan meal."