缺點： "Communication. I cannot speak with anyone at flyus about a refund. Qatar airways denied boarding to ALL passengers heading to Saudi Arabia, I was left stranded in Dallas, and could not contact ANYONE."
優點： "The crew were very attentive"
缺點： "Gate confusion, boarding issues, company food policies"
缺點： "Some of the crew had an attitude and the purchased WiFi did not work"
缺點： "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
優點： "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
缺點： "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
優點： "The crew was great, the plane was new with good tech and space in the seats"
缺點： "Terminal b at lga is a disaster"
優點： "Crew was nice, entertainment was good"
缺點： "The food was terrible, no options, Boarding was disorganized and not in sync with what was on the screen."
優點： "This fly was ok;was yet a litle time 20 minutes late."
缺點： "Wahington to Orlando was ok.O ly 20 mi utes late."
缺點： "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
優點： "Overall the plane was in good shape with a nice infotainment screen and charging options."
缺點： "Add support for Bluetooth headsets on entertainment screens. For the love of all that is good in the world make those seats more comfortable! The isles were super narrow and difficult to exit quickly while carrying my carry-on"
缺點： "Our flight was cancelled on Sunday and they couldn’t get us out until the following Saturday. So we had to cancel our reservation and get refunded... except American says talk to royal jordanian, royal jordanian says talk to air booking. Air booking isn’t reimbursing us and want US to pay $400."
優點： "Comfortable flight. 2"
缺點： "Caught an earlier flight and the entire team made the process seamless."
優點： "Crew was not friendly and gathered in the rear galley complaining about their job and customers. The seat was not comfortable at all."
缺點： "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
優點： "The Jetstar flight was smooth and on time."
缺點： "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
缺點： "Delayed, bumpy and staff didn’t look for headphones"
缺點： "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
優點： "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
缺點： "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
缺點： "Ticket was never issued."
缺點： "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
優點： "No complaints"
優點： "Entertainment, seating room"
缺點： "The flight was cancelled and our party was stuck for 2 days without a returning flight."
缺點： "I had already landed late from Budapest, and therefore missed my connecting flight to Raleigh, so I was put on a different flight to Raleigh via Philadelphia. Only, my new flight from London was delayed by one hour, causing me to land late in Philadelphia, and miss my new connecting flight to Raleigh. I was put on a different flight, but there was no seat for me, so I ended up being stuck at the airport overnight. All these in one day!"
優點： "Boarded in a timely manner."
優點： "Mechanical issues caused a 75 minute delay in taking off."
缺點： "Several delays"
優點： "It was a pleasant surprise to be given a boxed Snack on our overnight flight from Kona to Dallas."
缺點： "The ride was a little bumpy but not too bad. Can’t think of much we didn’t like."
缺點： "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
缺點： "6hours delay and no reimbursement. It sucked! Thank you."
缺點： "Both to and from Hawaii, they ran out of food before they made it to us. It was bad enough that they had one cart for the entire plane. It took 90 minutes from the time they began serving until they got to us in row 34, but they ran out of food at row 31. The flight attendant just shrugged and said, "They do that to us all the time, sorry.""
缺點： "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
優點： "We're hustling and hard working."
缺點： "Having to fly from Hawaii back to lax to fly to Australia."
缺點： "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
優點： "Always we have a good experience"
優點： "It was quiet and comfortable"
缺點： "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
缺點： "I like milk. Also space out drink service and offer tea and coffee periodically."
優點： "Plane was good. Not jammed too tightly to be comfortably."
缺點： "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
優點： "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
缺點： "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
優點： "I understand that the breakfast cookies are economical, and many people enjoy them, but can we add some variety or switch things up sometime, pleeeeease. My kids love the cookies. thanks Jesse"
缺點： "The cookies"
優點： "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
缺點： "The seating assignments of lack thereof."
優點： "The crew were as nice and accommodating as they could be considering the situation."
缺點： "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
優點： "On time"
缺點： "entertainment did not work"
優點： "crew was kind and helpfull"
缺點： "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"
優點： "The staff were all quite polite and helpful"
缺點： "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
優點： "I made it safe to the mainland"
缺點： "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
優點： "Nice crew on time pretty smooth flight"
缺點： "Middle seat"
缺點： "Small seats. Uncomfortable. Limited and expensive food."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome"
缺點： "More time in Chicago in case of a delay I only missed my flight by 5 minutes"
優點： "efficient and communicative"
缺點： "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
優點： "The flight was smooth."
缺點： "Free snacks and tv and charging sockets"
優點： "Everything went smoothly.. a little delayed but that's ok..."
缺點： "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "We paid for extra leg room but did not receive it. Our complaint to the staff was dismissed without a care. We will be taking our business to Alaska Airlines in the future."
缺點： "Sits not suitable for long distance travel"
優點： "Nonstop is the greatest."
缺點： "A few more inches of seating"
缺點： "More room for your knees"
優點： "Very friendly flight crew. Lots of smiles and personal touches."
優點： "Boarding was a breeze"
缺點： "Quality of food (snack) was just not good."
優點： "The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons."
缺點： "seats are so uncomfortable. no space."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly and courteous servive."
缺點： "No entertainment and very uncomfortable seats"
優點： "Comfortable, clean, friendlier staff and newer planes than United."
缺點： "Snacks - pretzels? Fresh baby carrots would have been better, or apples & PB. Purchase food options are not healthy."
缺點： "Was delayed at take off and was getting claustrophobic sitting in the plane for an hour before a five hour flight."
優點： "fast take off and good service."
優點： "Our flight home was Great. At kona airport the flight crew was Amazing, the captain even let my daughter set in the driver seat, which is something she will never forget."
缺點： "Downside there was no onboard t.v.s which makes 4 hours seem long."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "I wish I remembered their names, but I have never had more friendly and engaging flight attendants. It made the flight a very enjoyable one!"
缺點： "Food & entertainment options were lacking."
優點： "Seats were comfortable."
缺點： "No free food or entertainment service."
缺點： "Very uncomfortable seats"
優點： "The staff were friendly and the movie choices were good"
缺點： "The seats were pretty tight and there were only pretzel snacks"
優點： "There were no positives to this flight"
缺點： "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
優點： "Nothing about this flight was good other than it arrived without falling from the sky into the Pacific Ocean. I was on the back row miserable, worst seat ever. An hour late loading. The airport crew at Kona was really good. Kona airport needs to upgrade their chairs in waiting areas they hard picnic benches. Flight crew talked all night kept people up in the back. Absolutely no ability to sleep. Worst chair and comfort ever. Barley made connection to Las Vegas."
缺點： "Take my advice skip the red eye flights and pay more money for something that lands and leaves at a reasonable hour. We had to wait an hour longer at the airport because they didn't have their crews available."
優點： "Smooth flight"
缺點： "Very uncomfortable and sat next to someone who was real sick.Should make sick people wear a mask.I got sick the next day."
缺點： "When did a garment bag become a third luggage. Terrible company"
優點： "Nice flight crew served Illy coffee as a delightful beverage surprise Overnight flight was smooth and restful On-time departure and early arrival exceeded our expectations"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "No one let the children on their flight. Should have never been able to be booked on this site in the first place. Thanks. We just lost 600!!! Never using again"
缺點： "Cramped aisle with very little room. Not the most pleasant crew. They served no food as it was an overnight flight."
優點： "Kind staff."
缺點： "Seats were so uncomfortable. Unbelievable for an overseas flight. Hard plastic commuter plane seats meant for short flights."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Late start"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The plane had mechanical issues. they flew the plane that had mechanical issues to a Honolulu. spent eight hours in a Honolulu. had to catch a redeye to San Francisco. 12 hour layover caused us to have to pay for a rental car to get to our final destination Of Reno. I would hope that there would be some sort of compensation."
缺點： "The seats were so uncomfortable. My neck and lower back hurt afterwards. I do not recommend taking an overnight flight with united or do not expect to sleep if you do."
優點： "Clean new aircraft, flight attendants pleasant"
缺點： "Bare bones, no entertainment system, beverages offered once in 5 hours, water once. Narrow seats with lots of neighbors elbows."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Flight was cancelled out of Hawaii because crew didn't verify if radio equipment worked , changing all our flights and significantly increasing the travel time home. To top it off, they lost our suitcases. I'll never fly with united again ."
優點： "Pilot and flight attendant communication"
缺點： "Seats too close. No food available for last 10 rows of plane. Way too long of a flight for there to be limited food availability."
優點： "UAL gate agents were nice."
缺點： "TSA precheck still funnels in with non-precheck passengers and I had to take out my laptop even with precheck. Not efficient."
優點： "The flight was packed, uncomfortable and not much to est that is healthy."
豁免更改費用。 搜尋 科納出發的彈性機票