KOA - TPE
缺點： "Electricity didn’t work in my pod"
優點： "33" seats"
缺點： "Boarding took forever and flight was delayed"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was attentive and informative of delays"
缺點： "This was American Airlines .. my Bags came out late even though i was in Biz Class"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
缺點： "Almost missed my flight - they could not locate me as a ticketed passenger"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
優點： "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
缺點： "No entertainment. Still a long flight for kids."
優點： "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
缺點： "Not applicable"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "The crackers design beside the meal and different colors of the sleepers."
缺點： "Ear phone is not so comfortable!"
優點： "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
優點： "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
優點： "Great airline, roomy seats and they don't nickle and dime you like other airlines."
優點： "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
缺點： "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
缺點： "We had to wait until check in to sit together."
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "cost performance"
缺點： "non-flat seat"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
優點： "Food was pretty good."
缺點： "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
缺點： "Requested Vegetarian Meals. Didn't get them"
優點： "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
缺點： "The food is getting terrible. They had better food a year ago."
優點： "Best and consistent service."
優點： "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
缺點： "getting off"
優點： "Good flight! Confirtable seats, polite crew."
優點： "The aircraft was a new 787 and very comfortable. Uneventful flight."
缺點： "Menu in business class."
優點： "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
優點： "The boarding was efficient. Cabin and lavatories were clean."
缺點： "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
優點： "on time"
優點： "The service"
缺點： "Leaving a comfortabke setting"
優點： "The flight attendants were very accommodating super friendly."
缺點： "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"
優點： "Flight attendants are really kind and patient."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Good communication between once we had to re route for technical difficulty and united gave us 100$ coupon to fly with them again after our trip changed from 9hrs to 18 hrs"
缺點： "No TVs, no charger points, not a lot of knee space/leg room, not enough luggage storage at back of plane, can’t sleep in isle seat due to people constantly bumping into you while walking by"
優點： "It ended up being united not Lufthansa and they were delayed 45 minutes so they rerouted me through Munich which made me miss a free bus to my destination outside of Rome"
缺點： "More time in Chicago in case of a delay I only missed my flight by 5 minutes"
優點： "efficient and communicative"
缺點： "Not necessarily United's problem, but I feel like the design of the seating could be more efficient. The 3 or 4 in a row seats can be super problematic if you have to use the bathroom and need to climb over a stranger to do it and they're asleep/3 times your size. Holding for 5 hours is not fun."
優點： "Cabin was not cold"
缺點： "Respect passenger seat selection - we were downgraded from economy plus to economy with non reclining seats! Flight crew rude - referring to passengers as “bodies”!!! Entertainment system not working. Internet does not work on most of the flight!!"
優點： "The flight was smooth."
缺點： "Free snacks and tv and charging sockets"
優點： "Everything went smoothly.. a little delayed but that's ok..."
缺點： "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "We paid for extra leg room but did not receive it. Our complaint to the staff was dismissed without a care. We will be taking our business to Alaska Airlines in the future."
缺點： "Sits not suitable for long distance travel"
優點： "Nonstop is the greatest."
缺點： "A few more inches of seating"
缺點： "More room for your knees"
優點： "The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons."
缺點： "seats are so uncomfortable. no space."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Friendly and courteous servive."
缺點： "No entertainment and very uncomfortable seats"
優點： "Comfortable, clean, friendlier staff and newer planes than United."
缺點： "Snacks - pretzels? Fresh baby carrots would have been better, or apples & PB. Purchase food options are not healthy."
缺點： "Was delayed at take off and was getting claustrophobic sitting in the plane for an hour before a five hour flight."
優點： "fast take off and good service."
優點： "Our flight home was Great. At kona airport the flight crew was Amazing, the captain even let my daughter set in the driver seat, which is something she will never forget."
缺點： "Downside there was no onboard t.v.s which makes 4 hours seem long."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "I wish I remembered their names, but I have never had more friendly and engaging flight attendants. It made the flight a very enjoyable one!"
缺點： "Food & entertainment options were lacking."
優點： "Seats were comfortable."
缺點： "No free food or entertainment service."
缺點： "Very uncomfortable seats"
優點： "The staff were friendly and the movie choices were good"
缺點： "The seats were pretty tight and there were only pretzel snacks"
優點： "There were no positives to this flight"
缺點： "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
優點： "Nothing about this flight was good other than it arrived without falling from the sky into the Pacific Ocean. I was on the back row miserable, worst seat ever. An hour late loading. The airport crew at Kona was really good. Kona airport needs to upgrade their chairs in waiting areas they hard picnic benches. Flight crew talked all night kept people up in the back. Absolutely no ability to sleep. Worst chair and comfort ever. Barley made connection to Las Vegas."
缺點： "Take my advice skip the red eye flights and pay more money for something that lands and leaves at a reasonable hour. We had to wait an hour longer at the airport because they didn't have their crews available."
優點： "Smooth flight"
缺點： "Very uncomfortable and sat next to someone who was real sick.Should make sick people wear a mask.I got sick the next day."
缺點： "When did a garment bag become a third luggage. Terrible company"
優點： "Nice flight crew served Illy coffee as a delightful beverage surprise Overnight flight was smooth and restful On-time departure and early arrival exceeded our expectations"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "No one let the children on their flight. Should have never been able to be booked on this site in the first place. Thanks. We just lost 600!!! Never using again"
缺點： "Cramped aisle with very little room. Not the most pleasant crew. They served no food as it was an overnight flight."
優點： "Kind staff."
缺點： "Seats were so uncomfortable. Unbelievable for an overseas flight. Hard plastic commuter plane seats meant for short flights."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "Late start"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The plane had mechanical issues. they flew the plane that had mechanical issues to a Honolulu. spent eight hours in a Honolulu. had to catch a redeye to San Francisco. 12 hour layover caused us to have to pay for a rental car to get to our final destination Of Reno. I would hope that there would be some sort of compensation."
缺點： "The seats were so uncomfortable. My neck and lower back hurt afterwards. I do not recommend taking an overnight flight with united or do not expect to sleep if you do."
優點： "Clean new aircraft, flight attendants pleasant"
缺點： "Bare bones, no entertainment system, beverages offered once in 5 hours, water once. Narrow seats with lots of neighbors elbows."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "Flight was cancelled out of Hawaii because crew didn't verify if radio equipment worked , changing all our flights and significantly increasing the travel time home. To top it off, they lost our suitcases. I'll never fly with united again ."
優點： "Pilot and flight attendant communication"
缺點： "Seats too close. No food available for last 10 rows of plane. Way too long of a flight for there to be limited food availability."
優點： "UAL gate agents were nice."
缺點： "TSA precheck still funnels in with non-precheck passengers and I had to take out my laptop even with precheck. Not efficient."
優點： "The flight was packed, uncomfortable and not much to est that is healthy."
優點： "Super Bowl Perks!!! & great service tight"
缺點： "As usual with all flights, tight seating"