優點： "No..no redeeming features.."
缺點： "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
優點： "The seats were soso. But the crew members were pretty good"
缺點： "They need a bugger plane"
優點： "Comfortable seating, everything clean, good entertainment"
缺點： "Stewardess was VERY rude and unpleasant"
優點： "First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight."
缺點： "Beds could be more comfortable. They don't lay 100% flat."
優點： "Chicken with noodles plate is great.."
缺點： "The communication is lacking.. we had a huge delay and were not told what was going on except weather issues.. twice this happened.. the second time the Chinese guy directing us at the airport was not giving everyone directions, only the Chinese nationals.. the rest of us he wouldn’t speak to.. Also not enough beverage services for a 14hr flight..2-3???"
優點： "It got me to my destination"
缺點： "Plane wasn't clean. Recliner button didn't work / didn't exist."
優點： "Seat space"
缺點： "Flight was 1 1/2 hours late and China Southern had shortened the connection time in Guanzough, China to Kuala Lumpur. In spite of me asking the crew to contact China Southern in Guanzough, no assistance was given. 'Service' by China Southern in Guanzough was NON-EXISTENT! We missed our flight to Kual Lumpur --where we had a driver waiting, a hotel for 2 nights, and a tour the next day. We lost ALL of those and did not arrive in Kuala Lumpur until 2PM the next day. Timing was CRITICAL that we be in Kuala Lumpur the night before per the schedule. China Southern served no beer or liquor on their international flight --only cheap wine in the smallest plastic glasses I have ever seen."
缺點： "the meals were not really pleasant to eat"
優點： "The English-speaking entertainment options were excellent. The side compartment by the window seat was very convenient. Staff passed around water during the extended grounded period before take off due to how uncomfortable it was."
缺點： "Poor air circulation while grounded with a more than 30 minute delay, so it was uncomfortably hot. It took me FOUR times asking for more airsickness bags, and when you are not feeling well, this is NOT acceptable."
優點： "On time departure and early arrival. Good service and crew members are nice."
缺點： "crummy seats. cheap"
缺點： "my baggage didnt arrive with me"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Hospitality was good except food. For long route frequent snacks suggested which was missing."
缺點： "Food, beverage, water, liquor supply and bumpy ride."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "Everything went well except for my comments to the right."
缺點： "Check in in person . The lady that issues boarding passes. She never smiled and I was scared to ask her anything. She sure did not volunteer any info concerning our flight from Chengdu to LAX via CAN. Never asked if we preferred isle or window seats. I remember her and will avoid her next time."
優點： "Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy."
缺點： "The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all."
優點： "Movie selections."
缺點： "Delayed. Seats are too close together for a long haul."
優點： "Seat, entertainment, on time, cabin crew."
缺點： "No lounge, Food was just okay"
優點： "Get the exit row seat. Unlimited legroom! Can't go wrong with that."
缺點： "Nothing. Literally nothing. Will definitely fly again if Mainland China is one of my stops."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "I like frankly low cost"
缺點： "I dont like old flight and food."
缺點： "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades!"
優點： "Service was standard"
缺點： "7 hour delay"
優點： "Everything went smooth"
優點： "I noticed on both of my flights that when I asked for wine with dinner I was given less than a third of a glass where Asian passengers were given 3/4 a glass"
缺點： "The food was very Chinese which makes sense it just wasn't to my taste."
優點： "Service Comfort Ease of connection Excellent airline"
缺點： "Nothing to not like"
優點： "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!). And the A380 was amazing! So big you hardly know you're flying. The air quality is good so we didn't feel dried out. My kids slept 9hrs and loved the movie selection"
缺點： "Food was ok"
缺點： "Very limited program."
優點： "comfortable seat in biz class very welcoming and friendly cabin crew on time departure and arrival"
缺點： "food was pretty bad"
缺點： "Flight was 40 minutes late... and the seats are very hard!"
優點： "The service was OK"
缺點： "Could not do the online checkin for the flight. The food quality was not good & the quality of the beer was pathetic"
優點： "New, up to date aircraft with lots of good entertainment options. Staff was friendly, flights were on time."
缺點： "Food was terrible. Seats were mediocre comfort level."
優點： "I've flown China Southern several times before and like the airline. Legroom is good, so is the service and the movie selection."
缺點： "The food was okay but for our western taste doesn't deserve an 'excellent' rating ...and on other long distance flights the crew comes around to serve water or Oj, or they give you a water bottle. None of this happened on this flight...while the crew was still friendly and helpful, it could have been better service, sorry! The seats also seemed a litter harder than on previous flights, not 100% sure if it was the case or if it was just my own impression, LOL."
優點： "Cheap Price, but not worth the downside. Crew was helpful but mostly on break."
缺點： "Extremely uncomfortable seats, Impossible to navigate website, Absolute prohibition of turning on cellphone during flight."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."
優點： "I was traveling business, the crew were so helpful, it's 1 to 1 individual service. The seats were so comfortable and lots of room. Food is fantastic, lounge is very good, good food and drinks. Their price is quite reasonable, makes this trip worth every cent of it! Love it and I will travel with them in future."
優點： "Food was good. Crew was helpful."
缺點： "The Boeing 787 dreamliner on the CAN - SFO segment has really poor legroom in economy, really uncomfortable on such a long haul."
優點： "The crew was friendly, comfort and food decent. Overall a good experience with exception of a couple of things mentioned below."
缺點： "After arriving at Guangzhou, we had to take a bus from the plane to the airport. It was more than cramped. Instead of having another bus, they made us all get on the same bus, which had to be more than 100 people. Only a five minute ride, but we also had to wait for all the passengers to board the bus, so it was more like 10-15 minutes of being cramped in the bus. It would also be nice if we could use our phones on China Southern flights. They have a rule that your phone must be off for the duration of the flight, even if in airplane mode. A little annoying when I had planned on working on some accounting for my business during the flight, most of which was logged on my phone app."
優點： "Crew was friendly."
缺點： "Online check in is not possible when not booking directly with airline. Airline does not have kiosks for expedited airport check-in when not documenting luggage. Entertainment was not available and personal electronic devices not allowed. Food was below air carrier average."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Flight delay was a pain from LAX to Nanjing."
優點： "Wonderful seat in first class. Good crew. On time departure and early arrival."
缺點： "The food was skimpy and not interesting."
優點： "Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!"
缺點： "I did not like riding the bus to my airplane on the tarmac."
缺點： "Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english"
優點： "We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid."
缺點： "Food options were limited. Boarding was a long process by bus out to the tarmac."
缺點： "Like on my earlier review , wine selection awful , cheese selection awful , food terrible , drink selection awfu , entertainment I have seen every movie on there , terrible flight"
優點： "Die Stewardessen waren sehr nett"
缺點： "No entrance forms for foreigners to fill before landing. Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE"
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "The flights were on time (including my transfer flight) and smooth. Food was mediocre but nothing worse than any other airlines."
缺點： "Not much maybe just the food but the flight attendants are very nice."
優點： "Seats and entertainment systems are reliable. On time boarding and departure was made. Free Wifi was offered. Really slow but ok."
缺點： "Crew service and attitude can be improved. (Inappropriate Communication may cause some rudeness. ) Food presentation doesn't really look like a premium class."
缺點： "The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient."
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點： "We didn’t crash, nothing special about this company. Does the minimum work."
缺點： "Ran out of supplies, bathrooms are not kept up, extra costs for emergencies row. Disorganized boarding process (non existent)."
優點： "Tasty meal. Reasonably clean toilet. Polite cabin crew."
缺點： "Long and crowded bus from the plane to arrivals. No soap in the toilet. No seat-back entertainment system."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "Attendants were very attentive."
缺點： "Towards the end of the flight attendants rudely snatched the cord while watching tv. A bit aggressive and not needed."
優點： "Everything was perfect! No complaints."
缺點： "No complaints!"
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點： "Cheap. Friendly air steward/ess. Basically thats about it."
缺點： "Boarding was rushed or delayed. Travellers were extra noisy and changes seat as they like and was allowed to. Food wasnt that great abd portion was tiny. Their seafood meal consists of only vege and octopus/squid tentacles. Snacks is only peanut and only once per 13h flight!!"
優點： "Good entertainment system and helpful crew. Comfortable flight overall."
缺點： "Unsanitary bathrooms as they ran out of liquid soap relatively early on. They should have back-up soap for the 15 hour flight. Food was mediocre - repetitive entree choices of noodle and rice."
優點： "Flight was on time and good flight. One super nice thing necessary announcements but no droning on and on about this and that by crew and pilot -as often happens on American Carriers"
缺點： "The overhead Policy sucks. I travel with a backpack, crew was trying to make everyone put back packs under seat. Why should I have to give up my leg room under seat, so someone else can have humongous hard sided suit case and nothing under their seat? Find this unacceptable."
缺點： "flight attendants not friendly"
優點： "The flight was on time. The boarding process is quite efficient."
缺點： "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "very comfortable seat in business class excellent food"
缺點： "China Eastern prohibits use of cell phones to access wifi during the flight"
優點： "Boarding was good, crew was friendly."
缺點： "Very uncomfortable flight, arrived late so missed connecting flight, second connecting flight late."
缺點： "I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong."
缺點： "The crew from China Eastern on the plane not too friendly. Not even "thank you", " please", "you are welcome ". Food not so good. Not enough choices."
優點： "Lots of free movies. Leg room was ok. Flight left on time."
缺點： "Boarding process totally chaotic. Entire ground left to stand in rain on tarmac while gate agent stood on stairs to plane checking boarding passes. But the main problem was China Eastern list my bag and 24 hours later I STILL do not have it. They have been very unhelpful in assisting me to recover my bag. I should also add that I was not able to pre-select my seat, but it worked out ok. Also China Eastern cancelled my return flight and is sending me home one day later than originally scheduled without any apology or compensation."
優點： "Very helpful flight attendant (should have asked her name) Healthy food"
優點： "Excellent crew."
缺點： "Announced that row 60 or above will board first. A good idea to speed up the boarding. But, it was not executed at all. Ground crew were busy texting and doing other things. The quality of sound system is a joke. Should not serve music with that quality. How about a Silent movie in the 20s? That will hide this deficiency."
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
缺點： "Gate was changed without warning. Flight was delayed three times. Once due to congestion in the airport which lead to two weather delays."
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "It was pleasant, nothing wrong."
缺點： "Everything was fine."
優點： "My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck."
缺點： "I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well"
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
缺點： "The airport was diffulvt to menuvuer."
優點： "The planes are fairly new and comfortable. No horror stories at all - just China being China with rules and regulations. Good was decent. The price was decimate good but the layovers were a bit long."
缺點： "Didn't care for the meals that much."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "The inflight attendents are hard working."
缺點： "The quality of food is poor and the portion is too little."
優點： "Somehow, China Eastern managed to lose my Luggage for a direct New Delhi to Shanghai flight. How does one do that??"