Turkish Airline is absolutely terrible!
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
優點: "Excellent service for affordable price"
缺點: "Flight was delayed"
優點: "I had a nice exit row seat and the plane had a good selection of entertainment."
缺點: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
優點: "Flight arrived on time."
缺點: "Boarding was unnecessarily chaotic."
優點: "Good food"
缺點: "poor customer service. They are always late and ground crew is not helpful at all"
缺點: "Food. Lack of vegetarian options in 2nd leg."
優點: "Friendly staff and good food. Efficient boarding system."
缺點: "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."
優點: "The crew was great. Everyone was courteous and professional (wish the same could be said of my fellow passengers)."
缺點: "I'm never quite comfortable in the small spaces on airplanes. Maybe someday I'll make enough money to sit business class and not be crammed into a chair."
優點: "Entertainment screens good"
缺點: "On the flight from Istanbul to Malaga the entertainment screens were very poor."
缺點: "Same problem as the first segment (see above)"
優點: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."
優點: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
優點: "Food was very good, and staff friendly and helpful. They had drinks and sandwiches/onigiri on offer at the galley areas entire trip, only did not come to offer them very often. Entertainment systems were great."
缺點: "Boarding was orderly but a bit long. In general very well managed."
優點: "Services and quality of food"
缺點: "Bit warm the plane"
優點: "Good connection from SFO to TLV. Good service good food"
缺點: "No problem"
優點: "The seats reclining not only the back. The food very tasty."
缺點: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
優點: "Capitan."
缺點: "Very bad seats."
優點: "I loved the food. The air hostesses were amazing and attentive. Great service! Also the colored lights in the cabin were cool."
優點: "A much nicer 777 on this leg."
缺點: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點: "Every thing"
缺點: "Nothing"
優點: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
缺點: "Everything it was awful. Late"
優點: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
優點: "Great experience for my first international flight."
缺點: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
優點: "the crew was wonderful!"
缺點: "the landing was bad"
缺點: "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."
缺點: "flight canceled , i flew diff, airlines"
優點: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
缺點: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
優點: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
缺點: "nothing all was good"
缺點: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
優點: "Nothing"
缺點: "Staff was rude, was so bad cannot even use word customer service to describe it"
優點: "The entertainment choices, including live sports, were excellent."
缺點: "The boarding was chaotic, and we sat on the tarmac for over an hour."
優點: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
優點: "the service"
缺點: "the entertainment"
優點: "They treat economy like you're in first class. They literally give you a menu of food. The entertainment is extensive and free. It's also likely your flight will be less than half full. Tons of empty seats to lay down and sleep."
缺點: "Boarding was behind and slow and very crowded in be area."
優點: "It was a quick 2-hour flight with a delicious meal."
缺點: "I sat in the only seat that didn't have a working personal entertainment system."
缺點: "Refused to refund cancelled flight"
優點: "Timng and services on board"
缺點: "I expect the plane to be upgraded."
優點: "Nice onboard entertainment system"
缺點: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
缺點: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."
缺點: "old and boring entertainment movies for a 7 hour trip. The cabine had no USB port or electrical port."
優點: "Comfortable seats (good space for legs), good entertainment (big variety of new movies) and friendly boardpersonal"
缺點: "Online check in was easy but impossible to print my eticket via my iphone (no mobile version for eticket) After Online check in, still had to cue because there was no single drop off available. So no time saving"
優點: "Great staff. Very hepful when I needed to switch seats."
缺點: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
優點: "On time departure and arrival. Seat back entertainment systems were quite good."
缺點: "Seats were a bit cramped. Meal was OK, not great."
優點: "Courteous staff, new planes, comfort, great entertainment system"
缺點: "Lights in cabin, some little things like heasphones not working"