缺點： "Flight crew not too interactive"
優點： "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
優點： "Great service for economy. Very attentive flight attendants."
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
優點： "The crews were very kind and helpful."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
優點： "I like the guy who’s checking me in he’s very kind."
優點： "As always"
優點： "Comfortable and great crew"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Staff are the best of all airlines I have been in."
優點： "Boarding was quick as i've come to expect from DFW."
缺點： "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Very friendly and polite. Very helpful and on time."
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Cancelled flight"
優點： "服務 電影 雪糕"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "I like everything about flying JAL. That is why JAL is always my first choice."
缺點： "I did not like when I can’t choose my seat after booking a flight."
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
缺點： "Entertainment system went down but the staff fixed it."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
缺點： "The flights were everything I expected and more."
優點： "Quick local Flight. Left and arrived on time."
優點： "The courtesy and professionalism is a 10."
缺點： "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
優點： "As usual A1 service all the way!"
優點： "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
缺點： "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
優點： "There was a huge amount of new and classic movies to chose from to pass the time. The crew was friendly and professional. The food was decent. I like the variety of food choices and some of the dishes were delicious (salmon and rice). The seats are pretty comfortable. They aren't great for sleeping in, but the flight was decently quiet and dark for some time. I would recommend bringing a pair of earplugs and a neck pillow."
缺點： "The bread could be better. I would have the bread be softer and warm. A warm croissant as a substitute would be amazing.The butter could be softer (like margarine) so that way it can actually be spread onto the bread."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
缺點： "seats need a bit more padding"
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點： "Flight was on time. Staff was very friendly and courteous."
缺點： "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
優點： "Staff was great and everything went according to schedule."
缺點： "The food was bad, but this is my first time having such bad food on JAL."
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
缺點： "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
優點： "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
優點： "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
優點： "They were super considerate the entire flight."
優點： "Since I had back pain,I really like that I could checked in two luggages. Thank you so much!!"
優點： "Flight experience was good"
缺點： "Delayed bording 1.5 hours due to staffing issues"
缺點： "We read in the Delta onboard magazine about Delta’s commitment to women. Yet Delta coverups a rape by one male employee against a recent immigrant in a Delta vehicle. What say you?"
優點： "The crew was very kind."
缺點： "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
優點： "We left on time"
缺點： "The size of the plane is just so bad"
缺點： "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
優點： "They were awesome"
缺點： "Nothing I was at my best on the best airline and crew"
優點： "The crew was good"
缺點： "The plane was extremely hot."
優點： "Crew was great, food was tasty"
缺點： "A little bit more leg room and newer sits"
優點： "good service"
缺點： "Air conditioning was very loud"
優點： "I got home alive."
缺點： "The crew was surly. The flight was delayed. We received little information about the delays."
缺點： "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
缺點： "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
缺點： "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
缺點： "Being on time"
優點： "Speedy check in. Friendly crew."
缺點： "The tv kept having problems. In all three seats we were in. We could only watch tv but the audio kept cutting out. Annoying to say the least"
優點： "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
缺點： "Breakfast was not served in First Class"
優點： "Being in First Class"
缺點： "Heavier food selection would be appreciated."
優點： "Perfectly fine first class trip"
缺點： "Breakfast meal was awful"
優點： "Boarding was quick and efficient."
缺點： "- Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken."
優點： "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
優點： "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
缺點： "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
缺點： "It was very hot in the cabin during the flight. Several passengers noticed."
優點： "Speedy flight"
優點： "Crew was wonderful and made me feel very comfortable."
優點： "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
缺點： "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
優點： "Service the crew gave. Smooth fligh"
優點： "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
缺點： "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
優點： "No food, no entertainment but the crew were nice and the process was painless. Recommended"
缺點： "Flight was canceled due to weather. Was told I could get reimbursed for a rental to drive from ATL to SAV. When I went back to Delta after getting home to Savannah, was told there is no reimbursement for car rentals."
優點： "Crew was good"
缺點： "Flight was delayed 4 plus hours. Found out about delay from email update vice crew at airport."
優點： "Friendly cabin crew"
優點： "Every thing went well"
優點： "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
缺點： "Gate agent not friendly"
缺點： "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
優點： "Nice staff"
缺點： "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
優點： "Distaff who is very friendly and accommodating."
缺點： "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
優點： "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
優點： "We barely got on the flight."
缺點： "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
缺點： "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
缺點： "No entertainment available"
優點： "Great flight easy boarding"
缺點： "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
優點： "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
優點： "That it's over"
缺點： "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
優點： "Stewart was excellent"
缺點： "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
優點： "So rude crew"
優點： "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
缺點： "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
缺點： "A queuing system would be better-it was a bit disorganised at Amsterdam!"
優點： "Slow service."
缺點： "Better communication!"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "They left my bag off the plane. Ridiculous."
優點： "The crew are amazing! Attentive and friendly."
缺點： "The seats could have been bigger."
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "I love the food"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
優點： "The flight arrived a few minutes early."
缺點： "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Everything is alright"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "I slept pretty much the whole time"
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
缺點： "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
優點： "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
缺點： "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
缺點： "Bit cramped for space"
優點： "Very friendly service!"
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
優點： "Short-hop flight, fit for purpose."
優點： "quick and relaxed"
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
缺點： "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
優點： "They were awesome."
優點： "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
缺點： "As above"
優點： "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
缺點： "Nothing. This is filler text to meet min characters."
優點： "Friendliest economy class service I've ever encountered."
"It was quick, plane was loaded and the service on board was ok"
缺點： "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
優點： "Crew was fantastic. They offered to valet my bag as I was boarding when they saw that it was cumbersome for me. The stewardess put me in a great seat when I was helpful to another passenger upon boarding. Also everyone seemed to be quite attentive and helpful during the covid situation, where people are a bit unnerved. I appreciated the effort to make everyone happy."
缺點： "The landing was a bit rough, but the rest of the flight was a dream. Definitely one of the better experiences Ive had in my 34 years of flying."
優點： "Crew was attentive and accommodating for seats due to virus."
缺點： "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
缺點： "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
缺點： "Pilot got us yo phl in record time. Praise the Lord."
缺點： "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
優點： "Clean airplane. Friendly crew."
缺點： "Leg room is too small"
優點： "Seating had a good amount of room and was comfortable."
缺點： "Bathroom was messy and a little disgusting."
優點： "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
缺點： "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
缺點： "All. Crew did not arrive on time. Boarding was a mess. Many arguments with customers."
缺點： "Rude staff, not willing to help"
缺點： "4 hour plane availability delay - of course planned on weather but not planning"
優點： "Crew was wonderful."
缺點： "Not much leg room."
缺點： "I upgraded my seats, but we still didn’t get any extras for the price."
缺點： "Coach seats are cramped and little under seat space in window seats. Plus CMH de-icing was a mess (although not AA’s fault)."
優點： "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
優點： "Sat in exit and it"
缺點： "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
優點： "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
缺點： "I believe there should be two staff to serve as for one it looks like too much."
優點： "High end entertainment system."
缺點： "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
優點： "The crew was nice and so was the American Airlines customer service office in Phoenix"
缺點： "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
優點： "New plane. Excellent service. Absolutely a delightful experience."
優點： "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
缺點： "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
優點： "Jams you up with connections in Charlotte."
缺點： "Always running to make connections."
優點： "But, the customer service was good."
缺點： "The flight was cancelled."
優點： "The meal was passable but the space to eat it made it very difficult."
缺點： "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
優點： "Crew was very helpful and attentive"
缺點： "The 4 hour delay."
優點： "The fact that we got home without our luggage missing"
缺點： "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."
缺點： "Your airline charges a significant amount for what is to be an upgraded seating experience. What a huge disappointment. Same number of seats as basic economy, same seat size as basic economy, no separation of any sort for the rest of economy main cabin. Will never fly American international again."
優點： "Getting home safely"
缺點： "Finding damage to my luggage"
優點： "Food was good. Price was decent"
缺點： "No wifi. Headphones didn't work. Hardly any leg room at all."
缺點： "First plane's engine caught on fire."
優點： "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
缺點： "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
優點： "On time arrival"
優點： "Exit seat"
缺點： "Canceled flight after many hours butting was obvious it was. It going to happen from the start. Asked for a hotel and none offered but many others on same flight for a room from AA. Rebooked for the next day an airport an hour away from original destination and had to provide my own transportation to destination. Finally they lost my luggag."
優點： "Flight was on time"
缺點： "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
缺點： "Passengers too crammed in closer together."
缺點： "Seat spacing for international flight"
優點： "Great service by flight crew"
缺點： "Seat cushions"
優點： "I like AA because they are honest and kind. I received good value for my money."
優點： "In seat entertainment screen and USB charger. The chicken salad"
缺點： "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
優點： "Snacks and entertainment"
優點： "Crew pleasant. Food nice."
優點： "good timing"
缺點： "snacks and beverages..."
優點： "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
缺點： "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Smooth travels"
優點： "The crew was very attentive and the seats were comfortable, which was my reason for upgrading to first class, I am tall with long legs, therefore leg room is a MUST for me...but the reurn flight from Memphis to Houston was HORRIBLE!!..PACKED FULL, NO leg room, NO A/C-seriously-Hot air and body odor!"
缺點： "The plane had no A/C!..it just circulated hot air mixed with stale body odor from previous flight!..no leg room and the flight was 100% full..CanadaAir regional jet..and the seats were all narrow, and we were in 1A, !B...totally disappointed!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Site confortebol"
缺點： "Sits not suitable for long distance travel"
優點： "Crew was night"
缺點： "Mechanical delay, then no air conditioning on our side if the plane, missed connection, terrible customer service"
缺點： "It’s United. What couldn’t have been better?"
優點： "Crew was great. The landing in Memphis was exceptionally smooth."
缺點： "The seat was ridiculously tight, and I am a very small person. There was no room for my carry on above the seat, and under the seat made it so there was no room for my legs. Also, we sat on the runway for an hour on the return flight before taking off."
優點： "Cabin cleanliness is below average"
缺點： "Cabin service is average"
優點： "I don’t believe I will be a United customer for much longer"
缺點： "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Shrinking the knee room is a mistake"
優點： "On time & courteous. & On board service was excellent"
優點： "Terminal was great, flight was great, crew was fruendly"
缺點： "No free movie on thos flight"
優點： "The customer service was good. Smooth flight, no delays!"
缺點： "A couple planes I got on were old and very small. The WiFi was difficult to use."
優點： "fast take off and good service."
優點： "The ar very friendly"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Crew turned around plane and boarded earlier than scheduled. This was an attempt to avoid poor weather on trip to Chicago."
缺點： "Seats should not recline. It makes space horrible. The charge for checked baggage is without an improvement in overhead storage is ridiculous."
優點： "Basic snack for a one hour flight."
缺點： "The WiFi wasn’t working. It kept trying to connect but never did."
優點： "Absolutely nothing!"
缺點： "Scheduled to arrive in Honolulu @ 7p on 10/7 but won’t arrive until 10/6 @ 11:26a. My only daughter re-enlisted in the military and I was due to attend the ceremony but because of United Airlines that didn’t happen. So disappointed as she is also. Overall such a horrible experience!"
優點： "Pilots had great skill and provided a very comfortable flight despite bad weather. Exceptionally smooth take off. The newer planes being introduced are very nice, too."
缺點： "I didn't realize how amazing the United Airlines app was. Shows all kinds of cool info on your flight and free media. I am now shocked st how ignorant people are to write complaints regarding delays due to weather. It's for your safety. Appreciate technology and respect Mother Nature fools."
缺點： "Cabin was freezing and flight attendant told us there was no way to control the heating the cooling to a comfortable temperature. It will continue to be too hot or too cold."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Left on time."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The seats are way too cramped"
優點： "Seats do not decline and make it difficult to nap, generally not much room. Staff was fine."
缺點： "No snacks at all, not even for purchase."
優點： "Movies on personal device"
優點： "Attendants were cordial and efficient."
缺點： "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
優點： "The newer express jets (4 seat rows) had more leg room for Economy seating! Free wifi and movies."
優點： "We did not return on the flight.family illness. From San Francisco to Memphis was terrible."
缺點： "This was the smallest amount of space I have ever sat in on a plane. Totally ridiculous. To shink the amount of space for seating & ile space.. There are three seats per row when there should only be two"
優點： "Courteous perdonality"
缺點： "The noisy children"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I have food a low score as there basically was none. I was offered a glass of water. I paid $74 for an emergency exit seat, and while it gave extra legroom, the seat hardly reclined at all."
缺點： "Lack of food choices, but perhaps not atypical for coach."
優點： "We were diverted to Austin due to weather. We had to refuel and we were stuck on the Tarmac for over an hour. While all of this was miserable, the Crew stayed active answering questions. The Captain gave several updates and walked the aisle. They even let people off the plane who were trying to get to Austin. For a bad situation this crew made it so much better!"
缺點： "Weather, but what can you do about that?"
缺點： "Your crew and service atrocious"
優點： "The overall comfort and entertainment availabity."
缺點： "Apparently my designer shades drop out of my bag and inability to retrieve them. They were not turned into lost and found which means they were kept by their finder."
優點： "Crew was nice"
缺點： "Seated at the back of the plane directly across from the bathroom. It was horrible the entire time. Never want to experience that again."
優點： "Quick boarding"
缺點： "Bad comfort no entertainment and no power outlets"
優點： "Pricing and services were excellent!! Top rated experience for me!"
缺點： "Nothing at all was lacking"
缺點： "Cancelled needed to be rerouted no reason ever given"
優點： "The boarding process was smooth, the crew was courteous."
缺點： "I want able to select my seat and ended up being separated from my sister. We had a 3 hr lay over due to problems with the plane. By the time we got to our destination we almost didn't get a rental car. There was some turbulence on the flight, which is expected. Landing was very rough, came in too fast and hit the breaks so hard I thought I was going to end up in the back of the seat in front of me."
豁免更改費用。 搜尋 田納西州出發的彈性機票