Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
Food should be better. The service was good. The seat is comfortable.
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
Premium economy is so nice.
It was good, better than most US airlines.
Short flight between hnd and tks. Pleasing flight although there was no service.
plane air was too hot with mask on hard to breath with mask!!!
All liked. It was very good 😊
優點： "Crew was amazing"
缺點： "Really enjoy the travel with JAL"
缺點： "Trip to Manila from Tokyo was delayed for 3hrs plus"
優點： "The crews were very kind and helpful."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
優點： "Spacious leg room."
缺點： "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Nothing to note"
缺點： "Food, could not check in online or preselect seats. Could not upgrade to business class"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
缺點： "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "I had a pleasant flight experience with JAL. Nothing to complain about."
缺點： "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
優點： "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
優點： "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "No major disasters, comfortable seats, on time."
優點： "Good service and very clean plane."
缺點： "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
優點： "The aircraft was excellent."
缺點： "The service could be bit more personal for a long 13 hour flight."
優點： "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
缺點： "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "Everything was perfect! Thank you for a great experience!"
優點： "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
缺點： "They every bad customer service, I never seen before"
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "Everything, from booking till landing"
優點： "Economy seats were extremely comfortable and roomy. What a difference that makes."
缺點： "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
優點： "They were super considerate the entire flight."
優點： "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
優點： "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
缺點： "getting off"
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
優點： "Space and courteousness"
優點： "Great service!"
缺點： "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
缺點： "Old Aircraft Interior, could be more comfortable"
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
缺點： "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "Crew tried to be friendly"
缺點： "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
優點： "Staff and crew were great. Very accommodating."
缺點： "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
優點： "The crews' smile and politeness were excellent."
缺點： "The line was way long to check in at the Narita International Airport."
優點： "Staff were amazing."
缺點： "Nothing great experience!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
優點： "Service was excellent; I felt well-cared for!"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "Good service"
缺點： "baggage was broken."
優點： "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
缺點： "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
優點： "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
缺點： "Late boarding caused us to miss connecting flights."
優點： "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
缺點： "More frequent offer of drinks to passengers"
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
缺點： "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "Legroom is good, you don't need to recline the seat"
缺點： "Food wasn't the best"
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
優點： "the food, service, and efficiency"
缺點： "The really long layovers"
優點： "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
缺點： "Nothing, really."
優點： "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
優點： "Crew was outstanding Food and service was excellent"
缺點： "Inflight entertainment was extremely limited. For a nine hour flight there was limited movies in English. Especially as we had seen most of the movies on the previous flight."
優點： "Service was friendly and enjoyed the USB charger."
缺點： "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
優點： "Smooth operations, friendly crew, clean plane, free booze in coach!"
缺點： "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
優點： "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
缺點： "Delay on tarmack at airport. No fault of ANA"
優點： "Food, service"
優點： "Quick boarding, comfortable seating and amazing flight crew."
缺點： "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
The service from kayak should have been better
The business class product is excellent
缺點： "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
缺點： "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
優點： "The service was great, crew was sweet and accommodating, food was good"
缺點： "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
優點： "Entertainment and punctuality"
缺點： "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
缺點： "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
優點： "Everything! Thanks"
缺點： "Everything was perfect"
缺點： "Same problem as the first segment (see above)"
優點： "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
缺點： "No negative points to make."
優點： "didn’t like anything"
缺點： "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
優點： "Crew was very helpful & friendly. Cabin was well pressurized."
缺點： "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
優點： "Great service"
缺點： "I didn’t eat or used entertainment so no opinion on that"
優點： "The best was the Seat and Leg space."
缺點： "Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray. Very bad. Seems the whole crew has attitude problem in terms of Service. I would surely avoid using Turkish. This was my first time ever to use but poor experience."
缺點： "Same thing happen with the kosher meal on the second flight."
優點： "I like your entertainment system, but the cushions on the headset were not the best."
缺點： "The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible."
優點： "The food and boarding went fine."
缺點： "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Top notch service on the airplane"
優點： "Great experience for my first international flight."
優點： "Great airlines"
缺點： "Nothing to mention"
優點： "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
缺點： "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
優點： "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
缺點： "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"
優點： "Food was great. Crew was awesome. Quick boarding."
缺點： "It was very hot on the plane for the majority of the flight."
優點： "On time"
優點： "The flight itself was great and the crew was wonderful"
缺點： "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
優點： "outstanding service, flight attendants are superb"
優點： "Almost everything from boarding till landing."
缺點： "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
缺點： "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
優點： "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
缺點： "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."
優點： "we arrived on time, as scheduled."
缺點： "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
優點： "The food was excellent"
缺點： "Flight attendants did not respond to the call button. I went almost three hours before getting a drink of water"
優點： "Entertainment (movies) always helpful to pass the time."
缺點： "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
優點： "Low prices & generally good service and entertainment"
缺點： "In contrast to my trip from SFO, this was a delight. They use Airbus A330s, which are huge and very comfortable. The food was pretty good and the service quite warm. The boarding was again late --it is becoming a theme with this airline and of course, we were late taking off and arriving,"
優點： "Crew was nice and friendly."
缺點： "Food was not very good."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
缺點： "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
缺點： "The flight had been cancelled by airline. Now waiting for refund."
優點： "Service and food"
缺點： "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
優點： "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
優點： "no problems"
優點： "Entertainment at the seat was very satisfactory."
缺點： "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
優點： "Everything except the seats"
缺點： "Seats in business class did not recline enough to get any sleep."
This Delta flight was operated by WestJet .. we didn’t know until after booking. Delta advertised free baggage check however WestJet charged us a total of 120 dollars for this. This also didn’t allow us to do online check in using WestJet app as there was an outstanding fee for baggage.. I had to hold for over an hour on our outbound flight to do this. Returning was the same although we decided to physically check in early to avoid this hold time. When we checked in the agent told us we had been put on the standby list and only just made the flight. So despite prepaying for the tickets and reserving the seats we still didn’t apparently have a guarantee of being on the flight.. very concerning. He assigned us other seats and then actually had to ask us if we had paid for our baggage.. again very strange. We paid and didn’t complain as it wasn’t his fault. We did over hear other travellers with the same issue though. Airlines need to be more organized in my opinion.. apps that need upgrading and the apparent overbooking of flights makes just the journey more stressful knowing that there is a possibility that you may not get on your flight despite prepaying and reserving and paying for seating and baggage.. what is going on?
Very good to upgrade to premium select and enjoy a nice seat for such a long journey. Nice entertainment system with lots of selection. I always get a little reverse culture shock coming from the intense customer service of Japan to the more casual American crews. In flight crew wasn’t that friendly but I did get excellent service from the airport staff at HND.
Sat on plane for an hour after boarding. The entire 5hr flight was freezing. Even the two gentlemen next to me were cold. No headphones offered for the super tiny movie screen.
The flight attendant was terrible her name was chauvan
缺點： "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
缺點： "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
缺點： "Snacks need some variety"
優點： "Flight was on time out of JFK, and quick and easy to board. We took off on time and landed 30 minutes early. This is was a great trip, and I love Delta."
缺點： "More food more room - but hey that’s what we always want"
缺點： "Nothing given it was a 6 am flight"
優點： "Crew attentive and helpful"
優點： "The Crew"
缺點： "No AC..."
優點： "no very poor , terrible plans and plane service"
缺點： "better aircraft, better trained staff from delta service in tei cities wonderful fred"
缺點： "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
優點： "the entertainment choices were adequate"
缺點： "More efficient deplanning. It took us 40 minutes to get off the plane after it landed"
優點： "The crew was great and very friendly."
缺點： "Never enough room and the food was okay. But what’s new about this when it comes to air travel?"
優點： "The crew was amazing this round I got good seats"
缺點： "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
缺點： "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
缺點： "Seats are to small and too close together."
優點： "The Delta crew is always nice I got wings and a lot of snacks"
缺點： "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
缺點： "Almost an hour late leaving the gate."
優點： "Boarding is about the only thing I liked."
缺點： "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
優點： "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."
優點： "Seats were spacious"
缺點： "No entertainment, snacks were bad and plane was old."
優點： "Fast boarding and complimentary snacks."
缺點： "I was seated next to a very large woman who came over the arm rest onto my seat."
優點： "Empty seats, room to spread out"
優點： "comfortable seats"
缺點： "delay delay delay"
優點： "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
缺點： "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
優點： "Flight schedule and the various flight options with regardss to the number of departure and return flights."
缺點： "Delta flight crew complacency and the lack of on board options. I flew first class and the food options were very limited. The crew also seem to have the attitude as though the passengers should be automatically understanding and satisfied. This was mostly on the return flight, an all male crew."
優點： "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
缺點： "Several things. Dropping off luggage. Security. Late flight departure."
缺點： "No entertainment, no power outlets, no food, crappy overhead bins"
優點： "The almonds and Fresca"
缺點： "Plane kinda of old. Just cookies and coffee"
優點： "On time, quick flight, nice people."
缺點： "It was freezing cold."
優點： "the meal was OK and they served ice cream midway between SFO and JFK."
缺點： "Late departure. Long delay getting to the get because of congestion at Terminal 4."
優點： "Extra leg room with Sky priority"
缺點： "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."
優點： "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
缺點： "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
優點： "on time. easy no issues"
優點： "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
缺點： "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
缺點： "Boarding process was very sluggish causing us to be delayed."
優點： "Great crew and service. Very smooth flight. Comfortable seats."
缺點： "Older aircraft without seat back video."
缺點： "Old plane. No seat back entertainment. No USB ports"
缺點： "Long lines trying to resolve delayed flights. Ni weather issues reported."
Everything went well no issues.
A REVIEW BASED ON FACTUAL EXPERIENCES ON FORIGN CARRIERS AND THEIR SERVICE COMPARED TO AA and Other US CARRIERS, FIRST CLASS WHAT ? YOUR price for what not much more then a premium class seat AND ALL YOU OFFER IS a can of coke and a pkg of Fig Cookies ? Seriously. All 4 of my flights were first class, Joke of an offering, and each one sucked, I am American and I have flown over 800,000 miles and over 650 flights in 4 years, out of all these flights I've only flown US Carriers 12 times and I know that is a factual number. Jet Blue I will fly again, they act are a good and ran and they know how to take care of their guests AMERICAN AIRLINES JUST SUCKS Cathay pacific, Eva Air, Air Asia, Asiana, Korean Air, ANA, Thai Air ways and many more, I fly business class and every one of these airlines blows away these Sad Poorly ran US CARRIER'S, ,
優點： "The crew was amazing and we arrived early! It was the perfect flight!"
優點： "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
缺點： "We were delayed (not really their fault), there were no USB or charging ports for a 4 hour flight, we sat on the plane after landing for about 45 minutes with no explanation, and we had to walk to the next terminal to retrieve our bags, which didn't come out for over an hour (they claimed airplane maintenance). One of the worst travel experiences I've ever had."
優點： "Ease of boarding."
缺點： "Flight got in late and I was unable to make my connecting flight."
缺點： "Waiting for luggage"
優點： "Comfortable seating"
優點： "The crew was great. The plane was clean. Both flights were on time and went very well."
缺點： "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
優點： "Crew was great from checking in to the flight attendant and cockpit."
優點： "very organized boarding process"
缺點： "The landing was very rough from Nashville to Dallas"
缺點： "Didn’t get my whole can of soda and pretzels are cardboard."
優點： "Embarrassed to say but there wasn’t one thing I enjoyed about this trip. I felt like I down graded to Spirit or Frontier Airlines. The flight was terribly hot, delayed multiple times coming and going. Given, I paid for priority round trip, I was delayed to Main boarding and seated in 7A."
缺點： "Adjustments to the above statement. In addition to my next travels plans, I’d like to be seated in First class. My next travel dates with AA are 06/27/2019-07/05/2019. Please feel to contact me directly email@example.com"
優點： "Great flying great time"
缺點： "Great flying great time"
優點： "Great flight experience!"
優點： "Not as other as flights"
優點： "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
缺點： "Everything was good, no complaints."
缺點： "Always too many people."
缺點： "Very small plane, economy seats only."
優點： "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
缺點： "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
優點： "The seats were comfortable and the entertainment console was awesome!"
優點： "The agents kept us posted"
缺點： "The delay but it happens"
優點： "It was a great flight"
優點： "The service from the flight attendants on the flight was absolutely amazing"
優點： "Flight arrived safely"
缺點： "Everything else"
缺點： "Need to change up the videos accessable by WiFi."
缺點： "This was an MD80 that had absolutely been ridden to death. I thought that AA was modernizing their fleet? This was a 30 year old plane."
缺點： "No audio in business. No working electric outlet."
優點： "Nothing out of the ordinary"
優點： "Very friendly gate agents & Flight staff"
缺點： "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
優點： "On time Attendants friendly Great service"
缺點： "No complaints"
優點： "Friendly crew. efficient."
優點： "Everything lined up perfectly"
優點： "I got an upgrade which was nice. The crew was friendly"
缺點： "Ran out of popcorn but really nothing"
優點： "Nonstop flight"
缺點： "Bag of pretzels to eat. Just so cheap"
缺點： "No onboard entertainment"
優點： "All of the flight attendants were amazing and went above and beyond."