Too many issues with my CPAC machine. Trying checkin online.
My seat in business classes was so small. I felt so cramped and uncomfortable. The configuration of the seats are too closed for comfort. Feeling so exposed and no privacy. The blanket was so thin but fortunately, the temperature in the cabin was quite warm. The crew was excellent. I was looking to fly with JAL but left a little to be desired to fly with JAL again
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Flight was delayed. Food is not good. Crew are confused
I like the services, food on board is very good too.
優點： "Crew was very attentive. Plane was clean."
缺點： "Bigger water bottles?"
優點： "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
缺點： "Breakfast could have been better"
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
缺點： "Connection time at Narita is too long"
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Flight went well and was on time. 2nd best experience for economy seat."
優點： "33" seats"
優點： "The crew was efficient and very helpful."
缺點： "Entertainment choices of selected movies were limited."
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Good space with large seats. Good food and service."
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Kind people, quality service. Very helpful. On time."
缺點： "Had trouble hearing instructions from flight crew since volume of the speakers was low."
優點： "Staff are the best of all airlines I have been in."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
優點： "Excelent good service.Staff are friendly."
缺點： "Almost i like everything"
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "I love everything from JAL"
優點： "Service is great."
缺點： "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The flight is on time,service is excellent."
優點： "Comfortable flight, polite crew, good selection of movies"
優點： "Once again the service from the flight attendants was perfect."
優點： "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
缺點： "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Food served was actually pretty good."
缺點： "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
優點： "Great service and comfort. Great food. On time."
缺點： "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
優點： "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
優點： "Service and polite staff."
缺點： "Not much space between the seats for my long legs."
優點： "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Flight was almost 2 hours late taking off in Memphis to Atlanta because a crew member was late . I missed my connecting flight and had to layover in Alt. to get another flight to my destination of Nashville. I could have driven there faster .
Plastic cup for champagne?? Seriously? First Class should be better!
There were MULTIPLE sick people on board the flight and I had two seats but the second person didn’t show. When boarding, someone was in my seat so I moved a row back (no biggie)- but his friend was disgustingly sick (which made sense why he moved to my seat instead of sitting next to him.) I decided to move to the row on the immediate other side away from his germs and the attendant was being a little funny about me moving seats saying on her chart no one was supposed to be there- which caused a Karen attendant to come over and make an even bigger deal- asking me where I’m supposed to be sitting. There were at least 8 open seats in the back and being I paid for TWO- I can move close to the seat I originally paid for being there was a detrimentally SICK gentleman in front of me coughing and sneezing and sniffling. So I had to wear 3 masks and I put my blanket over my head. Very comfortable compared to a moved seat.
everything was great, delta FA are great
Passengers behaved and wore masks. Pilot communicative. Flight crew nice.
Stop talking about masks constantly.
缺點： "More cushion in exit row seats."
缺點： "Delta.... they’rrrrrr Grrrreaaate!"
優點： "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
缺點： "Refund my money back"
缺點： "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
缺點： "Temperature control. Information about the delay"
缺點： "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
缺點： "Air conditioning was very loud"
優點： "I got home alive."
缺點： "The crew was surly. The flight was delayed. We received little information about the delays."
缺點： "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
缺點： "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
優點： "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
缺點： "Breakfast was not served in First Class"
優點： "Almost everything"
缺點： "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
優點： "Perfectly fine first class trip"
缺點： "Breakfast meal was awful"
優點： "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
缺點： "Nothing, the flight was a rare perfect 10/10"
優點： "Another safe flight. Crew was very attentive."
優點： "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
缺點： "We were packed in so tightly I still have dents in my kneecaps."
優點： "It's a fast flight and boarding was quick."
缺點： "The terminal at LGA airlines is terrible."
缺點： "Pilots did a great job in informing us why the seat salt had to be turned on."
優點： "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
優點： "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
缺點： "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
優點： "Very comfortable seat and nice boarding and exit."
缺點： "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
優點： "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
優點： "Nice crew"
缺點： "Normal too squished conditions."
優點： "Smooth, quick and comfortable flight."
優點： "Above feedback is for the MSP to GEG flight"
優點： "Every thing went well"
優點： "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
優點： "Crew seemed nice. Plane itself was normal. Pilots seemed to know what they were doing."
缺點： "The things I didn't like were out of Delta's control: Some baby who screamed bloody murder whenever the captain said anything (so we couldn't hear the announcement about being stuck on the tarmac). Also, we got stuck on the tarmac for about 45 minutes. Obviously, it could have been much worse. But you know how it is when you just want to get home. And that baby."
優點： "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
缺點： "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
缺點： "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
優點： "Nice staff"
缺點： "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
缺點： "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
優點： "Flight was quick, Crew was friendly"
缺點： "Plane was older with no power connections"
優點： "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
缺點： "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
缺點： "That when ever I try Delta there is a dramatic event that is mishandled and causes my flight to be extremely delayed or canceled. Promised to never take delta. I booked KLM and didn't know delta would be involved. Horrible."
優點： "Crew was helpful, plane was clean and food is decent"
缺點： "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Voir avis précédent qui regroupe les deux vols
3.5 hours delay will ruin any day!
缺點： "Allow business passenger to use front bathroom."
缺點： "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Decent price for economy comfort seat, 4A."
缺點： "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "Fast boarding"
缺點： "Slow in refuelling, got us delayed for 40-"
優點： "KLM STAFF WERE VERY PROFESSIONAL"
缺點： "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
優點： "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
優點： "very nice crew"
缺點： "my bagfage was lost"
優點： "Crew was friendly"
缺點： "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
優點： "Service is awesome. Food is great."
缺點： "People with short connection are affected by the 15 to 25 minutes delay."
優點： "It was all fine"
缺點： "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
優點： "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
缺點： "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
缺點： "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Lovely crew, very helpful"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
缺點： "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The crew was really friendly."
缺點： "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
優點： "MCR airport Mert & Greet parking was smooth and efficient."
缺點： "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
缺點： "Can't think of anything."
優點： "Professional crew. Good boarding."
缺點： "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
優點： "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
缺點： "there was no lounge close to our departure gate"
缺點： "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
缺點： "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
優點： "The flight crew was nice. Plane departed/arrived on time."
缺點： "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
優點： "Flight crew; legroom even in cheap seats."
缺點： "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Tiny old cramped plane."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
缺點： "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
缺點： "old plane, tight and uncomfortable"
缺點： "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
缺點： "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Delayed for an hour because someone forgot that the intended aircraft was not available because of scheduled maintenance. Then they scrambled to find another aircraft.
Disastear, iif i walked i would have been there earlier Diverted and arrived to dulles not reagen 3am.
Thank you for making travel easy! Everyone was courteous and kind!
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
They are not really welcoming, the landing was a little bit rough.
優點： "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
缺點： "The snacks."
優點： "Nothing. Crew on all four flights were rude."
缺點： "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
優點： "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
缺點： "Snack would have been nice. Haven’t eaten since 6am before we left providence"
優點： "The crew was rude"
缺點： "The flight was delayed for two hours"
優點： "Crew were friendly"
缺點： "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
優點： "45 minutes late departure"
優點： "Customer Service was acceptable."
缺點： "Flights were cancelled and bags were lost!"
優點： "Friendliness of crew"
缺點： "Offered more of an incentive for the inconvenience"
缺點： "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
優點： "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
缺點： "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
優點： "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
優點： "Boarding was on time, flight was smooth overall. Arrived at destination on time."
缺點： "Collection of carry-on luggage (valet), snack options"
優點： "Boarding, entertainment"
缺點： "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
缺點： "The seats were small and I’m 5’3"
優點： "Comfortable good service and friendly attendants and good price"
優點： "Easy on getting the boarding pass"
缺點： "Bit crowded, flight too full"
優點： "The crew has invited my kids to take a picture with them. My wife and I have been impressed."
優點： "The on time departure and arrival"
優點： "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
優點： "The flight left Tallahassee and arrived in Charlotte on time. Better yet, I received an upgrade to first class. The flight attendant was attentive and the pilot wasn't too verbose."
缺點： "There were no cookies among the offered snacks!"
優點： "Did not even have food for sale was given a cookie for 4 hour flight and food services at airport was closed so this was pathetic and miserable finally three immigration officers for 4 international flights so we waited for 2 hours"
缺點： "The whole trip was miserable..., flight attendant and pilot were the only nice thing about this trip"
優點： "Boarding process was easy."
缺點： "This requires a list- 1. For a new plane, the seats were uncomfortable 2. The seats had no leg rests 3. It was an overnight flight, arriving before 6 am and all that was offered prior to landing was a mint...seriously, no coffee? I was in first class and expected a light breakfast but AT LEAST A CUP OF COFFEE. Never again will I pay for first class on this airline. AMERICAN AIRLINES SHOULD BE ASHAMED. 4. The crew was unwelcoming and unfriendly. Not acceptable when paying these prices."
優點： "Jams you up with connections in Charlotte."
缺點： "Always running to make connections."
優點： "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
缺點： "They left the lights on the whole flight"
優點： "Flight attendant, David, was extremely professional and nice."
優點： "But, the customer service was good."
缺點： "The flight was cancelled."
優點： "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
缺點： "Food. No individual entertainment unit."
優點： "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
缺點： "No food service other than snack/ junk food."
缺點： "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
缺點： "First plane's engine caught on fire."
優點： "Fast boarding"
缺點： "Small, loud plane with cramped seats. No hot beverage service."
缺點： "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
缺點： "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
優點： "Loved everything about flight. The flight attendants were professional and personable. One of best crews ever on American Airlines. Loved it all."
優點： "Boarding was simple"
缺點： "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
缺點： "Sits were not comfortable."
缺點： "No tv.. Rude customer service n my luggage got lost.. I will make to stay away from aa"
優點： "Trouble free and on time. Got in early to the CLT connection and AA put me on an earlier flight to BOS on standby. Very smooth trip. Good job AA."
Crew were great. No snacks available. No entertainment. Seats a bit crammed.
Flight left over an hour late.
Both outbound and inbound they changed the aircraft which meant our good seats got changed to bad. The flight times got changed twice as well. Not what you wanted on New Year’s Eve. Lots of people missed connecting flights.
缺點： "Laptop charger (115v) would be appreciated"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Terribly small seats"
優點： "Quick and organized airport and boarding"
缺點： "Old plane uncomfortable seats"
優點： "This is hands down the best airline to fly to and from Canada."
缺點： "I wish the food for purchase options had better vegan and vegetarian selections."
優點： "The crew wasn't as nice as they usually are"
缺點： "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
優點： "The in seat entertainment."
缺點： "The seats were uncomfortable and very small. No offering of water or soda other then the one time."
優點： "Seated near front. On time."
缺點： "Entertainment system had small touch screen that didn't respond to touch. Food was fair to poor. No leg room."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "ground crew were friendly"
缺點： "Steward. & meals"
缺點： "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
優點： "Seats were comfortable. Food was OK."
缺點： "very inefficient boarding. Also had trouble booking seats in the 24 hours before the flight."
優點： "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
缺點： "Flight was delayed for 3 and half hours."
優點： "Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine"
缺點： "Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover"
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Friendly professional staff...flight was on time and pretty comfortable"
缺點： "For almost a 5 hr flight all they offer is water or juice...no complimentary meal...and the meal that was offered for sale onboard, they did not have enough meals to keep up with the demand of actual passengers who wanted to purchase."
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The crew was friendly. Boarded on time."
缺點： "No more free drink."
優點： "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
缺點： "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
缺點： "no entertainment and poor seat selection"
缺點： "No entertainment and poor seat selection process"
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Boarding was quick, service was quick."
缺點： "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
優點： "Crew quite courteous and helpful. Smooth flight and landing. Pleased overall."
優點： "There was nothing to like about that flight."
缺點： "Even though I was at the airport on time , checked in and waiting to board; at the last minute I was told that the plane has left and the sooner I could fly would be the next day; without providing hotel arrangement nor meals and or at least money for taxi. Air Canada management personel has not been cordial to me and to the other travelers."
缺點： "See the above review"
缺點： "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
缺點： "the seats were very uncomfortable and didn't recline"
缺點： "Flight left 20 min. late and did not so much as get a pretzel with our drink."
優點： "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
優點： "Fast & efficient"
缺點： "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."