Very bad food, crew staff not friendly, don’t have anything for kids, seats are coming out, the front pockets are broken
Terrible experience with cancellations and delays and rebookings. THY suck at customer support in US and thru their partner JetBlue…
I just wrote a description of out boarding experience. It was bad. I hope you received it.
缺點： "Maby beter orhanisarion to printimg thicket fot baggess"
優點： "Didn't need blankets in plane, warm temperatures all the time. On time landing"
缺點： "little delay in departure"
優點： "Food service and choice of meals was good. Nice movie and Show selection."
缺點： "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
缺點： "Delay flight from istanbul."
優點： "Flight itself is very nice. Good service and media selection."
缺點： "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
缺點： "Seats are very tight , cleaning is very bad"
缺點： "Same problem as the first segment (see above)"
優點： "Great staff. Very nice"
缺點： "No entertainment. The seats were very close together offering little leg room."
優點： "Food good, good service"
缺點： "Change of flight at lstanbol.no help to carry hand bags especially for seniors."
優點： "Due to the breakdown in diplomatic relations between the United States and Turkey, we were not able to secure non-immigrant visas to enter Turkey, so we had to cancel our plans to Istanbul. It is a bit of a comfort to note that Turkish Airlines seems likely to refund us the price of our tickets. I appreciate it, because I don't think they are legally obligated, though it is the ethical thing to do."
缺點： "However, even getting our money back on the airline tickets won't reverse the disappointment of going through all of the effort and coordination to plan the trip. I intended to take my nephew to Istanbul, a city I've never been to and always pined to visit, and had encouraged a local friend whose son, close in age to my nephew, is studying music in Istanbul at this time. My nephew is studying in Valencia, and we thought it would be a really fun and memorable experience for them to meet, and maybe they would have decided to do some traveling together in the future or my friend's son could have visited my nephew in Valencia at some point this school year. All these plans went down the drain when we couldn't get visas. We are having to content ourselves with southern Spain instead."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
優點： "Everything was very good"
缺點： "Enjoyed the hotel stay on the long layover"
優點： "I was upgraded to buisnes class :)"
缺點： "Every thing was ok"
優點： "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
缺點： "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
優點： "Great experience for my first international flight."
優點： "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
缺點： "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
缺點： "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"
優點： "Good food, very polite and attentive staff."
缺點： "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
優點： "The crew was great. Flight normal, food and drinks good."
缺點： "Boarding took a little longer and was delayed without them giving us a reason for it."
優點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "See above"
優點： "outstanding service, flight attendants are superb"
缺點： "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
缺點： "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
優點： "Service and food - real silverware"
優點： "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
缺點： "On Board food offerings, seats are a little tight"
優點： "Cabin/ground crew was professional, nice."
優點： "On-line check, including seat selection, was easy. Requested vegetarian meals and got them! Food was quite good."
優點： "The flight attendants were pleasant and very attentive. Great meals."
缺點： "Had trouble with the seat leaning back on one of glights"
缺點： "The food was horrendous. Had to buy food when I landed in. Istanbul."
優點： "Flight timing and the crew were excellent"
優點： "everything was good and don rhith"
優點： "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"
優點： "Facilities available, crew members friendly approach"
缺點： "Airport terminal and boarding staff did not speak english. Only said sorry and did not try to change 7 different seats for our family."
優點： "They had really friendly staff."
缺點： "The leg space between the chairs was really cramped."
優點： "Boarding was tedious with like 6 checks of your passport but being safe is never a bad thing. No cost alcohol is always a plus and the food was good. Staff was super nice and accommodating."
缺點： "I intentionally chose an empty row but people kept shuffling. so many folks were standing blocking aisles. I think staff could do a better job to prevent that."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "They left my bagage in Estambul"
優點： "It is nice that breakfast was served."
缺點： "Gate agents never called flight to board - just played an announcement twice saying it would board in 5 minutes. Free Wi-Fi on all flights would make your airline stand out. You may want to work with the airports to provide your passengers with cleaner toilets at the gates."
優點： "Nothing to rave about"
缺點： "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
優點： "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
優點： "Excellent flight experience"
缺點： "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
優點： "Priority lounge access made 12 hour layover less unbearable."
缺點： "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."
優點： "The crew and food were excellent! Movie choices were plentiful!"
缺點： "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."
優點： "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
i will never use Kayak or American Airline ever again!!!
A delayed flight at 5am equals all later timed transfers ruined. The press release said weather and control tower decisions. The PA speech said crew working hours were exceeded. I understand that people who hold others lives in theirs must be relieved for rest. But the company can also schedule extra staffing resources to help with un-forseen shortages. I guess they are understaffed too. But what a hassle. A day with 8 hours in the air turned into a 20 hour day hopping from flight to flight; not knowing which were going to work and which one was not going to work. What a stressful day. I will say that their smart-phone app helped a lot.
I made it home 5 hours later than planned.
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
Standard flight. Could be better by taking off and/or arriving at scheduled time.
Leaving Miami to Austin was a mess! TSA needs to do better job!
缺點： "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
缺點： "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."
優點： "Crew was lazy. Poor service and on their phones the entire time."
缺點： "Flying Delta instead."
缺點： "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
優點： "Quick boarding."
缺點： "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."
優點： "Love the seat. Left side best going to Jackson hole"
缺點： "Bigger snack"
優點： "Flight was fast and professional."
缺點： "A movie could have been played with subtitles at least. The screen was lowered but it was off all the time except for the videos of how to use seatbelts."
優點： "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
優點： "Flight attendants were friendly and thoughtful."
缺點： "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
優點： "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
缺點： "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
缺點： "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
優點： "Flight was pleasant. Good leg room."
缺點： "Entertainment touch system did not work. Glad I brought my own, otherwise would not have had any. ☹️"
優點： "I had someone waiting on me at the gate to escort me to the plane! Great service!"
缺點： "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
優點： "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
缺點： "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
優點： "The sight that you can see when you fly over Cordillera de los Andes."
缺點： "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
優點： "The empty sit next to me"
缺點： "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
缺點： "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
缺點： "My flight was canceled and rebooked overnight, then delayed 2-3x. This wasn’t all the airline’s fault, but nevertheless, it was a very mediocre experience."
優點： "The flight left on time and arrived early.T"
缺點： "This was by far the most turbulent flight I have ever been on. Perhaps it was due to the remnants of Hurricane Ophelia, but only toward the end did the flight become smooth. I am surprised that a better flight path couldn't have been chosen."
缺點： "Crew not that friendly towards everyone."
優點： "The crew in first class was top notch. Incredibly nice, friendly and professional. So refreshing to get good service."
優點： "it was on time and the flight was without incident"
缺點： "the food was terrible, even by airplane standards no personal entertainment system"
優點： "Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid."
缺點： "Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world."
缺點： "Worst seats ever. Very delayed. No entertainment"
優點： "We got to watch movies for free, and we got to eat twice as well."
優點： "Nothing at all"
缺點： "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
優點： "Crew felt bad"
缺點： "Entertainment was on a galaxy tablet that worked some of the time"
缺點： "The plane was a very old 767. No tv The food was ok."
缺點： "Ticketing agent was rude"
優點： "Easy changes to my first flight reservations to avoid catastrophe."
缺點： "I liked everything!"
優點： "Staff and customer service were great"
優點： "Great flight Captain and staff was friendly"
缺點： "Everything was perfect"
優點： "Food was good and staff was nice."
缺點： "Plane was old, seats uncomfortable like all the cushion in the seat had been worn out, and a bathroom was out of order so we had to wait in line for the other one that would quickly run out of paper towels."
優點： "Entrtainment and food."
缺點： "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
優點： "everything about this flight went just fine"
缺點： "didn't like the fact that the last flight i had was 10 times better than the pervious 3 i had with american airlines"
優點： "Staff was friendly, courteous & helpful."
缺點： "Movie choices were not the greatest, as well as the food choices!!"
缺點： "After bomb scare at gate we had a simple mechanical delay us another hour that should have been noticed and fixed during bomb scare delay. Food was scary."