缺點： "They need to stop selling the flights at full capacity"
缺點： "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
缺點： "The entertainment app didn’t worked"
優點： "Nothing. You’re horrible."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
缺點： "Everything was fine"
優點： "Nothing. I missed this flight because of a delay of my flight on Friday."
優點： "The crew was friendly."
缺點： "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
優點： "The plane, Embrair 175 is very comfortable."
優點： "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
缺點： "Airlines should listen to the requests of the passengers."
優點： "The crew was friendly and the plane was comfortable and clean."
優點： "Wish the crew cleaned the toilet room and replenished toilet paper"
優點： "Great flying great time"
缺點： "Great flying great time"
優點： "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
缺點： "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
優點： "Seat ok, crew was good and flight left right on time"
缺點： "Just the entertainment need to have options"
優點： "Awesome all around. On time!!"
缺點： "Wi-Fi was spotty."
優點： "Crew is helpful, seats comfortable"
缺點： "If they don’t offer free food why not offfer snacks for money. Movies are quite old."
優點： "Everything on time."
缺點： "The air conditioner on the plane."
優點： "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
缺點： "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
優點： "They let me sleep"
缺點： "Not enough food options"
優點： "The non stop flight Guatemala- Chicago"
缺點： "Just a cookie and drink for international flight(4 hrs +)"
優點： "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
缺點： "We will love when they have Admiral club in PBI"
優點： "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
缺點： "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
優點： "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
缺點： "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
優點： "Very little"
缺點： "This is not Iberia's fault but AA - when we all got to the departure lounge (not check in) in Manchester we were informed there was to be a stop at Gander, Newfoundland, to refuel. Then I realized AA had put a Boeing 757 on flight AA55 instead of the usual 767 and it doesn't have enough fuel for the westbound flight against prevailing headwinds. When I got home AA had sent me 2 emails - 1 advising me of a delay on my AA55 flight MAN-YQX (Gander), despite the fact that the schedule calls for a flight MAN-ORD. The 2nd rebooking me on a later AA flight from ORD-SGF. AA are guilty of deception here and their sleight of hand caused me 4 hours delay arriving at SGF and a night in a hotel instead of driving home."
優點： "Good food, kind staff, free booze"
優點： "Great staff"
缺點： "Old plane, interior plastic yellowing, engine noise in rear."
優點： "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
缺點： "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
優點： "The food and seat back entertainment were great, as well as the staff"
缺點： "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
優點： "The Crew was friendley."
缺點： "Could not checkin on internet."
優點： "The screens for every seat are a lifesaver for traveling with young kids. We were well fed and comfortable for the flight."
缺點： "Our original flight was cancelled shortly before take off and we were forced to accept a flight that was longer travel time and got us home later."
缺點： "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
優點： "the clerk at the boarding desk was kind"
優點： "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
缺點： "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
優點： "Flight was on time, crew were friendly."
缺點： "Even though paying an extra 82 dollars per seat for emergency exit as i am tall and need the leg room, the seats did not recline. Extra cost, less functionality."
優點： "On time, smooth check in, great customer service at the gate and on board."
缺點： "Snacks should improve"
優點： "The crew was very helpful at each stop even though they weren't responsible for the disasters."
缺點： "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
缺點： "Everything was great."
優點： "Except for comments under what I didn't like. AA experience was O.K."
缺點： "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
優點： "On time. Quick boarding."
缺點： "Checking one bag took 30 minutes. Very stressful"
優點： "Clean, friendly staff, great baggage tracking. Smooth flight."
缺點： "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
缺點： "4 delays and two flight changes... I was late and it was crowded"
優點： "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
缺點： "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
優點： "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
優點： "Flights were boarded efficiently and on time. Crews were courteous and helpful."
缺點： "kayak geat flighthub the worse ROBERS"
優點： "Amazing crew and comfortable seats"
缺點： "Food, movies"
優點： "staff was nice"
缺點： "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Losding procedure orderly, staff helpful."
缺點： "Pretzels are getting old, anything new out there?"
優點： "Crew & flight were fine."
缺點： "Nickel & dime passengers for everything"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Food and charging for entertainment"
優點： "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
缺點： "La película que pusieron fue realmente mala"
優點： "Everything was fast"
缺點： "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
優點： "nice plane. good service good job of getting our missing bags to us."
缺點： "delays on both ends. luggage did not arrive with us on either end"
優點： "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
缺點： "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
缺點： "Waiting in the airport for 8 hours."
優點： "The flight was full. I was upgraded to an exit row seat which was wonderful."
優點： "fast take off and good service."
優點： "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
缺點： "Same point - the point was full and I’ve already clarified that ."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Was excellent i like thank you"
缺點： "Nothing al contrario all excellent"
優點： "Smiling attendants."
缺點： "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
優點： "Jamestown airport is so small and stress free. And parking is free! Also, the price was much cheaper than flying from Fargo."
缺點： "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Have flown 6 different airlines this year and United was the least enjoyable so far."
缺點： "Seat space on other economy flights was better. Cabin staff very unengaged. Entertainment seemed to be all pay as you go."
優點： "No layover and the guy was nice to sit all 3 of us together."
缺點： "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
缺點： "Everything was good"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Arriving in the states"
缺點： "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
缺點： "I had to wait 16 hours, it was a serious delay"
優點： "On time flight and no problems at all"
缺點： "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "On time"
缺點： "Not entertainment"
缺點： "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
缺點： "Delayed flight"
缺點： "The plane was changed to a much smaller plane with no notice. A quarter of the passengers ended up getting bumped off the flight. The gate agents made no announcements or updated passengers on the situation. People's seat numbers on their boarding passes on the app just disappeared. I had booked my flight months in advance to get back at a certain time. I ended up getting back 5 hours later than I had planned and had to wait on stand by for 4 flights before finally getting on one. Overall a bad experience."
優點： "Polite crew, very helpful"
缺點： "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
缺點： "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
優點： "Was shocked they still offered drinks on such a short and small flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Two hours Delay not good"
缺點： "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
優點： "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
缺點： "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
缺點： "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"