每天清潔，並在 瓜地馬拉飛往 台北的機艙內安裝HEPA高效濾網
優點： "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
缺點： "The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting."
缺點： "Brighter, kinder and nicer faces."
優點： "No food, late by hour"
優點： "The flight was safe and efficient."
缺點： "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
優點： "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
缺點： "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
優點： "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
缺點： "If I wasn't deathly ill right before I had to get on the flight!"
缺點： "More leg room."
缺點： "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
優點： "Crew was great (once they arrived)"
缺點： "1.5 hour delay added 5+ hours to our travel day. Not fun..."
優點： "The flight crew was as positive as possible."
缺點： "It was very late"
優點： "The crew asked a passenger to move so we could all sit together. It was awesome. :)"
缺點： "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
優點： "The crew was amazing"
缺點： "plane was old, entertainment system wasn't stable and had to reboot several times. no usb outlets to charge. wifi was spotty which is hard to be acceptable when your are paying for it."
優點： "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
缺點： "20 minutes late"
優點： "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
缺點： "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
優點： "Flight was on time and arrived a little early."
缺點： "I was seated next to a very large man (6’5” he said) and had no room in my seat. Thankfully the seats in front of us were empty and the flight attendant moved him."
優點： "Delta employees are a cut above American AIrlines and I have to say everything went very well with the flight. THe last flight I took on American went horribly wrong and it was not even completed."
優點： "The crew was helpful and very friendly. The boarding process was calm and orderly. The seating was comfortable and very relaxing. The service was frequent and available. The entertainment was up to date and easy to access. The temperature was perfect. The flight was calm and fast. The overall experience was awesome."
缺點： "ABSOLUTELY NOTHING!"
缺點： "Almost an hour late leaving the gate."
優點： "At the counter the staff is friendly, nice."
缺點： "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
優點： "Awesome customer service"
缺點： "No complaints"
優點： "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
缺點： "No eticket or booking number recieved."
優點： "How nice and gentle they were."
缺點： "Long waiting lines."
優點： "that we got to our destination"
缺點： "the bathrooms were gross"
優點： "Loved how close the gates were"
缺點： "Flying into blizzards suck, don’t do it"
缺點： "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
缺點： "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."
優點： "Flight was on a 787! Great plane"
缺點： "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
優點： "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
優點： "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
缺點： "Baked chicken dinner was gross."
優點： "Amazing service!"
優點： "Free movies was nice, service friendly."
缺點： "Long flight but shorter than scheduled, awesome."
缺點： "The staff"
缺點： "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
缺點： "Much older plane. Not as comfortable as some other planes I've been on."
優點： "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
優點： "El personal abordo muy amable llegamos a tiempo"
缺點： "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"
優點： "Some of the ground staff was trying to be helpful."
缺點： "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
缺點： "Connecting already departed. Scheduled on the next flight."
優點： "Hey, they let us off the plane."
缺點： "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
優點： "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
優點： "Fast as always. Very professional"
缺點： "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
優點： "Great Service and amenities for a great price!"
優點： "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
優點： "On time"
缺點： "More seat room"
缺點： "They need to stop selling the flights at full capacity"
缺點： "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
優點： "The crew and the movies. It was an overall comfortable flight."
缺點： "I was coerced into buying an extremely expensive ticket to get back to my home country from Paris. It was unconscionable."
缺點： "The entertainment app didn’t worked"
優點： "Nothing. You’re horrible."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
缺點： "Everything was fine"
優點： "Nothing. I missed this flight because of a delay of my flight on Friday."
優點： "The crew was friendly."
缺點： "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
優點： "The plane, Embrair 175 is very comfortable."
優點： "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
缺點： "Airlines should listen to the requests of the passengers."
優點： "The crew was friendly and the plane was comfortable and clean."
優點： "Wish the crew cleaned the toilet room and replenished toilet paper"
優點： "Great flying great time"
缺點： "Great flying great time"
優點： "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
缺點： "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
優點： "Seat ok, crew was good and flight left right on time"
缺點： "Just the entertainment need to have options"
優點： "Awesome all around. On time!!"
缺點： "Wi-Fi was spotty."
優點： "Everything on time."
缺點： "The air conditioner on the plane."
優點： "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
缺點： "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
優點： "They let me sleep"
缺點： "Not enough food options"
優點： "The non stop flight Guatemala- Chicago"
缺點： "Just a cookie and drink for international flight(4 hrs +)"
優點： "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
缺點： "We will love when they have Admiral club in PBI"
優點： "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
缺點： "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
優點： "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
缺點： "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
優點： "Very little"
缺點： "This is not Iberia's fault but AA - when we all got to the departure lounge (not check in) in Manchester we were informed there was to be a stop at Gander, Newfoundland, to refuel. Then I realized AA had put a Boeing 757 on flight AA55 instead of the usual 767 and it doesn't have enough fuel for the westbound flight against prevailing headwinds. When I got home AA had sent me 2 emails - 1 advising me of a delay on my AA55 flight MAN-YQX (Gander), despite the fact that the schedule calls for a flight MAN-ORD. The 2nd rebooking me on a later AA flight from ORD-SGF. AA are guilty of deception here and their sleight of hand caused me 4 hours delay arriving at SGF and a night in a hotel instead of driving home."
優點： "Good food, kind staff, free booze"
優點： "Great staff"
缺點： "Old plane, interior plastic yellowing, engine noise in rear."
優點： "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
缺點： "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
優點： "The food and seat back entertainment were great, as well as the staff"
缺點： "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
優點： "The Crew was friendley."
缺點： "Could not checkin on internet."
優點： "The screens for every seat are a lifesaver for traveling with young kids. We were well fed and comfortable for the flight."
缺點： "Our original flight was cancelled shortly before take off and we were forced to accept a flight that was longer travel time and got us home later."
缺點： "No charges for cellphones on first class! (Plane looks pretty new as well)"
缺點： "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
優點： "the clerk at the boarding desk was kind"
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
優點： "Flight was on time, crew were friendly."
缺點： "Even though paying an extra 82 dollars per seat for emergency exit as i am tall and need the leg room, the seats did not recline. Extra cost, less functionality."
優點： "On time, smooth check in, great customer service at the gate and on board."
缺點： "Snacks should improve"
優點： "The crew was very helpful at each stop even though they weren't responsible for the disasters."
缺點： "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
缺點： "Everything was great."
優點： "Except for comments under what I didn't like. AA experience was O.K."
缺點： "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
優點： "On time. Quick boarding."
缺點： "Checking one bag took 30 minutes. Very stressful"
優點： "Clean, friendly staff, great baggage tracking. Smooth flight."
缺點： "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
缺點： "4 delays and two flight changes... I was late and it was crowded"
優點： "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
缺點： "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
優點： "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
優點： "Flights were boarded efficiently and on time. Crews were courteous and helpful."
缺點： "kayak geat flighthub the worse ROBERS"
優點： "Amazing crew and comfortable seats"
缺點： "Food, movies"
優點： "staff was nice"
缺點： "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Losding procedure orderly, staff helpful."
缺點： "Pretzels are getting old, anything new out there?"
優點： "Crew & flight were fine."
缺點： "Nickel & dime passengers for everything"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Food and charging for entertainment"
優點： "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
缺點： "La película que pusieron fue realmente mala"
優點： "Everything was fast"
缺點： "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
優點： "nice plane. good service good job of getting our missing bags to us."
缺點： "delays on both ends. luggage did not arrive with us on either end"
優點： "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
缺點： "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
缺點： "Waiting in the airport for 8 hours."
優點： "The flight was full. I was upgraded to an exit row seat which was wonderful."
優點： "fast take off and good service."
優點： "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
缺點： "Same point - the point was full and I’ve already clarified that ."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Was excellent i like thank you"
缺點： "Nothing al contrario all excellent"
優點： "Smiling attendants."
缺點： "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
優點： "Jamestown airport is so small and stress free. And parking is free! Also, the price was much cheaper than flying from Fargo."
缺點： "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Have flown 6 different airlines this year and United was the least enjoyable so far."
缺點： "Seat space on other economy flights was better. Cabin staff very unengaged. Entertainment seemed to be all pay as you go."
優點： "No layover and the guy was nice to sit all 3 of us together."
缺點： "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
缺點： "Everything was good"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Arriving in the states"
缺點： "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
缺點： "I had to wait 16 hours, it was a serious delay"
優點： "On time flight and no problems at all"
缺點： "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "On time"
缺點： "Not entertainment"
缺點： "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
缺點： "Delayed flight"
優點： "Polite crew, very helpful"
缺點： "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
缺點： "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
優點： "Was shocked they still offered drinks on such a short and small flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Two hours Delay not good"
缺點： "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
優點： "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
缺點： "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
缺點： "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
缺點： "Free entertaiment. Not only pay"
每天清潔，並在 瓜地馬拉飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 瓜地馬拉飛往 台北的機上會提供口罩
從 瓜地馬拉飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 瓜地馬拉飛往 台北的彈性機票