優點： "Flexible seating due to only very few passengers. On time departure and arrival"
優點： "the crew is fine. The seat was OK standard."
缺點： "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
優點： "SQ always has the best looking flight attendants"
缺點： "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
優點： "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "The crew was really nice. The plane was clean and comfortable."
優點： "Crew will do anything to help"
缺點： "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
優點： "crew handled the tough crowd well, but were not extremely hospitable"
缺點： "food was disgusting"
優點： "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
缺點： "Nothing Better than average flight"
缺點： "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
優點： "I like all"
優點： "Seats with entertainment"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Generally good Flight was operated by Silk Air"
缺點： "Entertainment score is not meaningful because of the short flight time."
缺點： "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
優點： "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
缺點： "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
優點： "Food, service"
優點： "Food, service"
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
缺點： "Cabin little bit cold"
優點： "Spacious and clean"
缺點： "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
優點： "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
缺點： "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
缺點： "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
缺點： "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
優點： "Spacious economy class seating and great service"
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
缺點： "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
優點： "Amazing service!"
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
缺點： "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
優點： "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
缺點： "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
優點： "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
缺點： "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
優點： "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
優點： "crew was very polite and cheerful."
優點： "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
缺點： "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
優點： "Friendly crew, efficient boarding"
缺點： "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
優點： "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "Love the service at Singapore Air. Very attentive and accommodating."
缺點： "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
缺點： "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
優點： "SQ always has top quality service and that came through today."
優點： "The entertainment 100s of movies & Shows The very good portions just right"
缺點： "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
優點： "Cabin crew are always great"
缺點： "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
優點： "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
優點： "Flight attendant service is spot on, quick and most of all, very friendly!!"
缺點： "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
優點： "Size of the seats, space"
缺點： "Older plane, mediocre service and food. And two screaming babies two rows ahead."
優點： "Great plane and seat comfortable"
缺點： "Next time fly on Royal Silk"
優點： "Seat not comfortable but it was an airbus so that’s normal."
缺點： "Entertainment was unusable picture sounds skipping all over!"
優點： "The prompt service of the staff and comfort of the plane."
缺點： "Warm snacks instead of cold pastry."
缺點： "Allow passengers to select their seats when paying for a ticket."
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "Crew was great"
優點： "The crew did an excellent job."
缺點： "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
優點： "Very nice crew."
缺點： "Sodas or water would have been nice."
優點： "Very happy travelling with this airline"
優點： "Nothing was amazing."
缺點： "Again, seats were uncomfortable and cramped."
優點： "Food was good. Wine was better."
缺點： "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
優點： "Amazing crew lounge just great airline"
優點： "Easy flight, quite nice for such a short trip."
缺點： "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
優點： "Crew were great"
缺點： "Food in economy could be more Thai and tasty but nicely served and efficient"
優點： "Crew is approachable and the food is fine."
缺點： "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
優點： "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
缺點： "The screens had pretty bad resolution"
優點： "Everyone was very nice and hospitality was great."
缺點： "a better selection of movies/entertainment."
優點： "Food service on a one hour flight."
優點： "That we arrived"
缺點： "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
優點： "Food & services on the plane were great."
缺點： "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
缺點： "食物差 設施差"
缺點： "Super delayed."
優點： "The seat was comfortable. The crew was professional. Landing was smooth. But the smell of someone shoes/feet broke my comfortable. The crew couldn't do anything except spray the perfume."
優點： "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
缺點： "Attentive and helpful cabin crew."
優點： "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
優點： "Cabin crews & modern fleet."
優點： "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
缺點： "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
優點： "The flight was awesome, the food was delicious and the delay was shot"
缺點： "Customer service was great !"
優點： "Baggage did not make connection to Phuket."
優點： "Das Personal hat sich sehr gut um uns gwkümmert."
缺點： "Der Sitz konnte auch mit der Kraft von zwei Männern nicht verstellt werden."
優點： "seats are comfortable, service is mediocre"
缺點： "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
優點： "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
缺點： "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
優點： "the crew was professional and friendly and you get alcohol on the flight."
缺點： "no issues"
缺點： "Bad onboard service"
優點： "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
優點： "Flight was fine. Good entertainment. Skychat nice add on"
缺點： "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
優點： "Comfort seat"
優點： "Boarding and in flight services"
缺點： "Nothing in particular"
缺點： "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
優點： "Ground Staff"
缺點： "Food Service. So so inflight crew service"
優點： "Nothing - I had to cancel from China - took time. I then booked myself"
優點： "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
缺點： "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
缺點： "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
優點： "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
優點： "Love love love this airlines! I wish the US carriers were like this!"
缺點： "My luggage wheel was broken which means it was handled badly even when I flew business class!! Seats of other business class are more comfortable"
優點： "All the stuff very kind"
缺點： "I don’t like the airport service for well chairs"
優點： "It was all good"
優點： "Good entertainment options. Good food."
缺點： "Bumpy landing"
優點： "The cabin crew was very kind. The kofte tasted good."
缺點： "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
缺點： "Same problem as the first segment (see above)"
優點： "The crew was nice I had good seats"
缺點： "The kosher food was bad"
缺點： "Last minute gate assigned and then changed"
缺點： "Delaying without notice and luggage lost"
缺點： "The flight was cancelled and I still didnt receive my refund."
優點： "Overall the plane was very comfortable."
缺點： "Waited on the plane to takeoff for an extra hour without explanation."
缺點： "I had to take flight from San Juan to JFK on Jet Blue seperate ticket that supposed to leave san juan 5:26 am and get to JFK at 9:18 am , Jet Blue got delayed 5 houres due to the weather , when i got to JFK i went to the counter of Turkish Airlines to re book on another flight , i was attended by Indian look manager , he was very very very nasty with me and he told that the Turkish Airlines had cancelled my ticket and his comment to me ( you boughtyour ticket socheap there fore you need to pay $1650 dollar for new ticket and there is not gurranted i will be takig the next scheduled flight and i have to waite for thenextday ) he was very nastuy, so i went to Emirates Airlines and i bought a new tickets for $1475 dollar and ileft JFKwithen twohours , now when i want to retune from Lebnon i caled Turkish Airkines and they had informed that they cancelled my return ticktes as well , when the plane was delayed in san juan Puerto Rico Jet Blue manager in San Juan call Turkish Airlines to exolaine the situatuion and the agent had confirmed that i will be rebbok on another flight. I lst my ticket with Turkish and i will never recommend this Airline to no one from now on. I,m asking if i can use the monry that i had paid if i can rebook future flight , please do something i lost my tickets with Turkish and i had to pay $1475 dollar on Emirates , NO one seems to care .I have all the proof thatJet Blue gave me the boarding pass on Turkish after the station manager in San Juan called Turkish and they authorized him to print my boarding pass ( i have it all) unfortunatly Turkish refused to helo. Pleaseinvistage this situation and let me know, you may reach me via my email or my cell (787) 409-2288 Kind regards, Hasan Ali"
優點： "Prompt, departure"
缺點： "the food"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The actually flight was great- food and crew were very good and professional."
缺點： "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
優點： "crew, food, entertainment was great. Seats were terrible"
優點： "Great experience for my first international flight."
優點： "Good service and perfect entertainment"
優點： "Missed the flight due to delayed flight coming into Muscat."
缺點： "Missed the flight due to delayed flight coming into Muscat."
優點： "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
優點： "Everthing was great. I wish US domestic airlines were even half as good"
優點： "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
缺點： "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
優點： "I liked it that I was able to check in online and choose my seat."
缺點： "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
缺點： "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
優點： "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
優點： "The service and the meals, even in economy class."
缺點： "Update your multimedia for entertainment"
優點： "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
缺點： "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
缺點： "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
優點： "Satisfying overall flight."
缺點： "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."
優點： "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
缺點： "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
優點： "The food was very good I thought and Turkish wine is great. Entertainment was also top class."
優點： "Great great great"
缺點： "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"
優點： "Getting off the plane, getting on the plane"
缺點： "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"
優點： "politely crew."
缺點： "food caused stomach pain"
優點： "Everything was perfect during the flight."
優點： "Loved the leg room and movie/live TV selection"
優點： "Able to rest & crew very pleasant"
缺點： "Thought we might miss our next connection as it was tight, but we made it."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Friendly happy service,"
缺點： "Hate gates 500-504 in Istanbul, horribly disorganized"
優點： "Food service was ok"
缺點： "My seat was uncomfortable for an 11 hour flight with a 1 hour delay, the stewardess didn't address my issues, initially the foot rest didn't work and the guy behind me wouldn't allow me to push seat into recline position. They also lost my luggage but was found a day later."
缺點： "Food has room to improve."
優點： "Fast, efficient, confortable, nice flight attendants, good food."
優點： "The planes were pretty comfortable, especially the first one. Even with the delays, there was overall a good turnaround time, though we still landed four hours late. The captain kept people from panicking, which was good."
缺點： "We had an engine failure during the first ten minutes or so of our flight that required us to turn around and head back to Istanbul, then wait for another plane, then reboard and try again. Our first flight was in the air an hour or so. Engine failure is always a concern - why was this issue not found during a routine maintenance check-up?"
優點： "Entertainment system and broad variety of international movies and music"
缺點： "Delayed take off"
優點： "excellent services provided by the crew members, nice food, great entertainment (up to date),"
"Never booked this flight"
優點： "Crew was great, on time flight, clean plane."
缺點： "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
缺點： "Free wifi"
優點： "Very nice airplane and pleasant crew"
優點： "The plane size & comfort was excellent. The staff were very friendly"
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "The crew tried to be helpful but were equally frustrated with the ground crew."
缺點： "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
缺點： "Delay due to strike"
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Very professional"
缺點： "Lost luggage"
缺點： "There was no wifi on flight"
優點： "Good for both."
缺點： "Bigger seats."
優點： "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
缺點： "If I knew how to recline my seat earlier. I did try several times"
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Crew was very friendly. Nice that wine was served without charge."
缺點： "Announcements from the cockpit were hard to hear. Food has been better in past."
缺點： "Nothing special"
缺點： "Very slow service at checkin, was not even available when I arrived at the airport"
優點： "Arrived early!"
缺點： "Boarding seemed disorganized."
缺點： "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
優點： "Food and staff behaviour"
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Arrived Early!"
缺點： "Left Late :-)"
缺點： "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
缺點： "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
缺點： "Crowded seating, wake-up for breakfast service two hours before arrival"
優點： "Comfortable seats. Warm plane with happy staff."
缺點： "Maybe a second sandwich option for food, not everyone likes cheese."
優點： "Very friendly crew"
優點： "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
缺點： "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
缺點： "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
缺點： "The entertainment was quite dated and didn't have new movies etc"
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
優點： "Spacious cabins, friendly service"
優點： "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
優點： "A nice short flight"
缺點： "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
優點： "Plane service"
缺點： "1h30min delay at airport"
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "It was very comfortable"
缺點： "The crew was great"
優點： "Service of the staff was great"
缺點： "Turbulence, with all our technology we still cannot avoid this?"
缺點： "Pagar una maleta demasiado"
優點： "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
缺點： "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
優點： "The flying crew was excellent, boarding was amazing.."
缺點： "It is a international fry? if a fly takes more than 2 hours it need some entertainment and may work with a bigger aircraft.. and some small byte .."
缺點： "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
缺點： "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
優點： "Seats comfortable. Plane clean."
缺點： "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
優點： "It didn’t happen"
缺點： "It didn’t happen"
優點： "Nice crew. Very smooth flight."
缺點： "Inconsistent baggage rules across employees in different parts of the company."
優點： "Food was great! Service was excellent."
缺點： "It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be"
優點： "Friendly flight crew and pleasant to interact with."
缺點： "Had a significant delay due to wind conditions in Chicago. However, instead of waiting at the gate, we waited over 45 minutes on the plane instead of letting us know about this additional delay prior to boarding. Also, the legroom was laughable, as the person in front of me hit my knees as soon as he began reclining."
優點： "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
缺點： "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
優點： "Good boarding and on time departure."
缺點： "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
優點： "boarding and checkin bags"
缺點： "Co-pilot didn’t Board the plane and flight got delayed for 2 hrs. Most probably AA knew that co-pilot didn’t arrive and they still boarded everybody only to be left stranded on tarmac. that’s totally unacceptable. And we all could have waited in the terminal. Hope they fix that problem for future purposes. Similar major delay by 6 hrs with a previous travel and they finally cancelled the flight. It’s just getting worse with AA delays."
缺點： "Haven’t gotten on it yet as I am stuck in DFW"
優點： "Flight attendants"
缺點： "Late flight"
缺點： "Great flight on time no issues"
優點： "All good."
缺點： "No movie."
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
缺點： "Plane never arrived. Forced to rebook a day later"
缺點： "Flight was about 1.5 hours late on departure, and on arrival in Miami had to wait for a gate for 25 minutes."
優點： "Cabin crew"
缺點： "Check in. I swappda seat and ended up with a worse seat. Check in agent unaware of the plane configuration and between us a bad choice wasmade"
優點： "Flight was empty so lots of room to stretch out"
缺點： "hostesses Were unprofessional"
優點： "I was upgraded and dinner was delicious."
缺點： "The crew met their requirements. I dont think you’ll survive they dont go beyond."
優點： "A great flight"
缺點： "No real food to eat"
優點： "On time flight, as comfortable as can be hoped for."
缺點： "This flight was on time, but Dallas to Huntsville is frequently delayed. Also, the airplane is often quite old-appearing on the interior."
優點： "On time flight, as comfortable as can be hoped for."
缺點： "Non-economy plus seats are too small. Boarding frequently complicated by passengers who create issues with overhead space and carry ons."
優點： "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
優點： "Good Hospitality"
缺點： "insuffecient supply of juices etc"
優點： "Half the crew was decent making up for the other half. The Asian and Hispanic woman did a great job."
缺點： "No ability to do online checkin both websites were not working. Keep the kiosks but have those helpers be able to jump behind counter to help with checkin."
優點： "The Crew was friendley."
缺點： "Could not checkin on internet."
缺點： "Seats are hard, narrow and generally uncomfortable."
優點： "This airlines sucksI didn't really like much of anything about the entire trip"
缺點： "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."
缺點： "Poor crowd control in airport- monitor did not show gate even 20 minutes before the flight after the gate changed , then it changed 3 different times. Few Avianca staff available to answer questions/clear up the confusion. It was actually comical. On the previous flight Lima-> Cusco, they bumped us off our flight even with confirmed tickets, said the "flight was full" (obviously oversold) and said we'd get a $50 voucher and asked me to write my email on a piece of scrap paper, no receipt."
優點： "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
優點： "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
缺點： "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
優點： "Crew was service oriented and friendly and food was good"
缺點： "Uncomfortable seating; ran out of water on an 8 hour flight, and no individualized entertainment"
優點： "On time arrival"
缺點： "Everything else"
優點： "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
優點： "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
缺點： "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."
優點： "Would I like everything"
缺點： "I like everything"
優點： "Overall the flight was fine. There was plenty of room in the seats and leg room (economy). I'm 6'2" and never felt there wasn't enough leg room or hip room in the seat. There was good service throughout. There were good entertainment options. The food was very good. Arrived early. I checked to purchase this flight directly with AA but found it to be cheaper booking through Kayak choosing British Airlines. I will look here again to be sure."
缺點： "Beware of sitting on the aisle. Those drink carts can get you. This is true with any airline that uses drink carts. Also, I was seated in the aisle seat that went from four seats in the middle to three seats in the middle as the airplane progressed toward the back galley. I was in the last 4 seat across and was bumped constantly by people coming up from behind, particularly by one flight attendant. I will be sure not to choose that seat in the future."
缺點： "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
缺點： "American Airlines isn't as friendly or accommodating as other airlines or staff."
缺點： "Haven't taken it yet!"
豁免更改費用。 搜尋瑞士飛往台北市 臺灣桃園國際機場的彈性機票