I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. email@example.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Clean, friendly staff, and delicious food
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
I like the services, food on board is very good too.
優點： "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
缺點： "The movie selection could have been much better for such a long flight."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
缺點： "Crew was not very helpful"
優點： "Crews were amazing."
缺點： "Luggage lost. Tv audio did not work"
缺點： "Boarding in New York could have been better organized"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "The crews were very kind and helpful."
優點： "Easy boarding. Very nice crew."
缺點： "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
優點： "The crew"
缺點： "The foods could be better not up to the standard of EVA air on economy class"
優點： "The flight crew"
缺點： "More space"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "Kind and courteous staff"
缺點： "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The food and movies"
缺點： "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
優點： "Quick efficient boarding. Smooth flight."
缺點： "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre."
優點： "The flight crew was incredibly kind and attentive"
缺點： "I wasn't able to pre-select my seat."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
缺點： "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
缺點： "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
優點： "Can use wifi with free"
優點： "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
缺點： "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
優點： "Each seat had their own screens, and there was a small footrest available for each seat."
缺點： "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "Curteous and pleasant."
缺點： "All packed the plane. Tight."
缺點： "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"
優點： "Everything bad"
缺點： "Bad customer service, I don't speak English good , can't understand them jet blue"
優點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
缺點： "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."
優點： "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
優點： "Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service."
缺點： "I was not aware that I flew in Narita and flew out of another airport."
優點： "Clean plane and comfortable seats."
缺點： "Complementary snack to go with free beverage."
優點： "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
缺點： "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
優點： "Crew great but seating not so comfortable"
缺點： "Better Seats"
優點： "The crew is amazing but that is to expect since it was a Japanese crew that operated from Narita."
缺點： "The vegetarian food was terrible; unless they mistook my request and did a vegan option. The first meal was an o-k noodle stirfry type of thing but the breakfast was a porridge that had no flavor. Hopefully it was a misunderstanding but worth noting."
優點： "There was lots of leg room. Crew was nice."
缺點： "One of our seats had a broken recliner button."
優點： "The crew was amazing. They were all very nice to us."
優點： "Very friendly and caring"
缺點： "i can not think of anything. Great crew Great experience"
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."
優點： "Loved from the booking on kayak and all the services provided by the airline until landing."
缺點： "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
優點： "Crew were very hospitable"
優點： "Staff and crew were great. Very accommodating."
缺點： "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
優點： "Staff were very helpful and the food was good."
缺點： "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
優點： "Food was amazingly good!"
缺點： "Movie selection was limited"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Their service"
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
缺點： "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點： "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
缺點： "Food needs improvement"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Service was nice way more room than American Delta or United for economy"
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
缺點： "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
缺點： "limited movie selections"
優點： "2 inches more legroom in economy than other airlines on that route."
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
優點： "The staff were polite and highly professional. It was an enjoyable flight."
優點： "Enjoyed the flight very much!"
缺點： "Too much scrutiny for my request for a double vodka screwdriver"
優點： "Excellent service and flight experience!! Thank you."
優點： "ANA has always done a fantastic job, mfrom customer service to the food to checking you in."
優點： "Great comfort."
缺點： "Limited entertainment compared to other airlines."
優點： "This can be relative but compared to USA airlines, most international airlines are so much better. ANA - the service is great - attractive, good looking flight attendant like the way it was back in the 70-80's., food was great and a wide selection of movies. For a 16 hour flight, ANA is the way to go."
優點： "extremely polite and well organized"