每天清潔，並在 瑞士飛往 台北的機艙內安裝HEPA高效濾網
優點： "It was a great service overall!"
優點： "The service and food was great. Plains are new."
優點： "The crew was great and entering and exiting the plane was quick."
缺點： "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點： "Crew was very polite. Great food and service."
優點： "I think Japan Airlines is the best airline."
優點： "The crew that checked me and those who were onboard were very helpful and cheerful."
缺點： "Better choices of movies on board."
優點： "JAL flight crew were excellent and friendly"
優點： "The crews were very kind and helpful."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
缺點： "Air on the plane was stuffy"
優點： "Good efficiency for boarding an good in air entertainment"
缺點： "Delayed for an hour while already boarded"
優點： "No... no... no...."
優點： "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
缺點： "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
優點： "Everything was excellent no complaints"
優點： "服務 電影 雪糕"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "good flight"
缺點： "food is ok"
優點： "So cramped. Very uncomfortable flight."
優點： "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
優點： "Service was excellent."
缺點： "The food could have been a little more mainstream"
優點： "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
優點： "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
優點： "The service, more leg rooms and flight attendants were very friendly."
優點： "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "They were good at helping with problems being it was my first time on a plane."
缺點： "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
優點： "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
缺點： "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
優點： "everything was perfect!!"
優點： "Crew very helpful and courteous"
優點： "Very good premium economy seats and airline service was excellent - highly recommended"
優點： "Food was great, plenty of room, lots of movies"
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
優點： "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
優點： "Efficient boarding process. Great god and cabin service. On time."
缺點： "Turbulent flight and the crew was not completely reassuring"
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
優點： "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
缺點： "11 hr flight"
優點： "The upgraded seating."
缺點： "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
優點： "Service & Food"
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
缺點： "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
優點： "Crews are friendly"
缺點： "Need more food"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "if the seat can be reclined a little more"
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
優點： "The cabin staff were extremely caring."
優點： "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
缺點： "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
缺點： "Flying with ANA is awesome, the stewardesses are very nice!"
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "The food and the very friendly and courteous flight attendants."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Crew was very nice and accommodating ... refreshing change."
缺點： "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
缺點： "Salad and fruit came Frozen"
優點： "Flight was ok"
缺點： "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
優點： "Service is Stellar"
缺點： "Business class seats were a bit old"
優點： "Good service"
缺點： "baggage was broken."
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
優點： "Cheap prise"
缺點： "Food and entertainment"
優點： "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
缺點： "The entertaiment film needs more variety..."
優點： "Crew are nice, helpful and polite"
缺點： "Airport problems turned it into a very long flight. We circled around Narita for hours"
優點： "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
缺點： "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
優點： "Service was great."
缺點： "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
缺點： "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
優點： "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
缺點： "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
缺點： "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Food legroom service friendliness"
缺點： "Could not view flight info on map"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Light food but breakfast could have been more substantial only one chicken sausage?"
缺點： "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Crew services"
缺點： "Seat space, window side, especially foot area no space for my bag and legs"
優點： "Super good crew."
優點： "Very comfortable; excellent service"
優點： "crew handled the tough crowd well, but were not extremely hospitable"
缺點： "food was disgusting"
優點： "Arrived on time."
缺點： "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
優點： "I like all"
優點： "Seats with entertainment"
缺點： "Transit time is good for way too tight"
缺點： "My moslem meal selection wasn’t provided onboard"
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
優點： "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
缺點： "All good"
優點： "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
優點： "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
缺點： "Cabin little bit cold"
優點： "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
缺點： "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
優點： "Excellent crew"
缺點： "My seat was very hard"
優點： "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
缺點： "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
優點： "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
缺點： "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
缺點： "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
缺點： "The desserts. The bun."
優點： "The flight attendants were amazing."
優點： "Business seats were excellent"
缺點： "All was good!"
優點： "The seats are very comfortable. There was ample entertainment."
缺點： "No complaints at all. They are very professional and I would chose them again."
優點： "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
缺點： "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
缺點： "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "Best Inflight Service Best Inflight Food Best Lounge"
優點： "Classy cabin staff"
優點： "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
優點： "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
缺點： "too long a flight 17 hours from SFO to Singapore"
優點： "ending meal was very late like an hour or less before landing"
缺點： "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
優點： "I paid for an economy class ticket but got first class service."
缺點： "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
缺點： "Kids playing and out of control and the flight attendants wouldn't do anything."
優點： "Very comfortable great personal service. Smooth flight,on schedule."
缺點： "I reserved a window seat on this site but was given a middle row instead when I checked in."
優點： "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
優點： "The comfortable with pillow & blanket given... Crews are friendly & approachable."
缺點： "The food is average taste... a bit salty :("
優點： "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
缺點： "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
優點： "Very nice crew."
缺點： "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
優點： "Singapore crew are on their feet and working for the entire flight. Great service!"
優點： "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
缺點： "Segment Delhi to Singapore."
缺點： "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
優點： "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
優點： "Spacious, comfortable seat"
優點： "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
缺點： "We didn’t receive hedphones"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "Crew was great"
優點： "It was a wonderful flight. Crew was very friendly"
缺點： "Improve food Better movies"
缺點： "Delayed, lack of information, uncomfortable seats"
優點： "Amazing crew members. The seat was comfortable."
優點： "Amazing crew lounge just great airline"
優點： "Snack was great"
優點： "Crew were excellent in service. They’re Very attentive and friendly."
缺點： "Clean lavatories should be clean more often. Seats are at weird angle. TV screens are small."
優點： "Crew service were good and kindness between FRA to BKK."
缺點： "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."
缺點： "More friendly crew"
缺點： "The plane was delayed about 30 minutes. They should improve this."
缺點： "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
缺點： "Delay and the staff not so friendly (flight attend) Halal food have to provide"
缺點： "食物差 設施差"
優點： "Bangkok Melbourne leg was excellent. New plane. Was great. Great, friendly service."
缺點： "Same limited entertainment options and despite being a new plane would 3 degrees on the tilt of the seats kill you?"
優點： "Had 3 seats to myself, good movies"
優點： "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
缺點： "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
優點： "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
缺點： "Attentive and helpful cabin crew."
優點： "Great overall experience Great schedule for flight coming in Europe"
缺點： "Entertainment system is a bit sluggish but still a lot of choices in film categiry"
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
優點： "return flight on a brand new plane - always helps Excellent movies selection"
優點： "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
缺點： "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
優點： "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
缺點： "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
優點： "The flight was awesome, the food was delicious and the delay was shot"
優點： "Nothing! The plane left late and while waiting, the airco blastwd like a freezer. My feet and gands became numb and I got a terrible headache. Next, a chinese couple with a 1 year old toddler came to sit next to m: the child started wailing immediately and this lasted until 5 min before landing. It was like they had not a clue on how to handle a child and they had nothing to make it drink or suck or distract it. Worst flight in ages.."
優點： "Das Personal hat sich sehr gut um uns gwkümmert."
缺點： "Der Sitz konnte auch mit der Kraft von zwei Männern nicht verstellt werden."
優點： "Always a pleasant experience on this airline."
缺點： "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"
優點： "The crew was very kind and the service lways with a smile. The toilts clean."
缺點： "The entretainment poor. No movie options, just a couple of new movies and the rest old and no good movies."
優點： "Foo was good and staff were very helpful."
缺點： "Movies needs to be updated and new , not dating back decades past!"
缺點： "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
優點： "On time, friendly staff"
缺點： "Flight from koh samui to bkk cancelled and has to spend 2 hours on phone to arrange another flight. Catamaran gave me the wrong phone number for calling thai airways. Thai airways/vayama had originally booked me on another flight without confirming it would have been ok. Terrible in flight service especially on way back."
優點： "Ground Staff"
缺點： "Food Service. So so inflight crew service"
優點： "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
優點： "I got to the check-in counter about 15 minutes before the plane was set to take off. The staff was very understanding of this and I was able to get on with no issues. They even checked my massive luggage without any objections, despite the fact that I'm pretty sure it was about 8kg over the limit. If for some reason you don't bring a Kindle or something to occupy yourself with, they have a decent selection of movies. The food was also not bad. I ordered the seafood dish, which was decent. The staff seemed pretty responsive, and came along regularly to serve refreshments."
缺點： "I have long legs, so I was pretty uncomfortable throughout the entire 12+ hour flight, but that's what you're gonna get flying economy."
優點： "quick flight"
缺點： "film choices, old or irrelevant or American."
優點： "The seat and movie options were good."
缺點： "No wifi, the food was bad, small portions, bad English. You'll get off hungry."
優點： "Food and drink on board in business class."
缺點： "The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink."
優點： "Overall flight experience is good. Wish they had more veggie options in Business class"
缺點： "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
優點： "The boarding, comfort and crew were excellent. Everything is very organized and professional."
缺點： "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
優點： "Seat not comfortable at all... no TV.... sounds bizarre from the plane.... I was scared all the time"
優點： "Very good leg room and comfortable seat."
缺點： "Thank you"
缺點： "My luggage wheel was broken which means it was handled badly even when I flew business class!! Seats of other business class are more comfortable"
優點： "Food, clean plane, Nice staff"
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "The recline and comfort of the seat is good, and the map and entertainment system is OK."
缺點： "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
優點： "Everything was great."
優點： "Attaturk airport, nothing about the flight itself"
缺點： "Rude staff & flight attendants."
缺點： "Same problem as the first segment (see above)"
缺點： "the flight it was on time and the personal on the board it was very nice"
優點： "Personal Travel bag"
缺點： "Air in the cabin to dry"
優點： "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
缺點： "Delaying without notice and luggage lost"
缺點： "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
優點： "I like your entertainment system, but the cushions on the headset were not the best."
缺點： "The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible."
優點： "great entertainment, pretty comfortable, good service"
缺點： "a little bit of a delay"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "New and clean aircraft, very good cabin crew and service."
優點： "Great experience for my first international flight."
缺點： "Love your airline. Boarding process is your weak spot."
優點： "Very friendly crew, and a great experience overall totally recommend"
缺點： "No being able to rebook!"
缺點： "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
優點： "Efficient transfer aside.from long security process. Beautiful plane."
缺點： "Long security process. Limited leg room."
優點： "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
缺點： "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
缺點： "I wa in the restroom and the attendant opened the door on my while I"
優點： "I liked it that I was able to check in online and choose my seat."
缺點： "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."
優點： "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
缺點： "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."
優點： "Cost of the ticket"
優點： "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
缺點： "On Board food offerings, seats are a little tight"
優點： "When I find the restroom facility with water all over the floor and walls apparently used by a passenger to do a sponge bath. I notified the flight attendants and they immediately clean up the mess and restore the restroom to usable condition. I was very impressed with their attitude in a trying situation. Very cordial flight crew. The little travel kits were an added bonus. Having sandals on a 13 hour flight was a blessing instead of putting on shoes every time you have to to to the WC."
缺點： "The 45 minute wait on the tarmac before take off. It was quite hot in the cabin with no air circulation. And no information from the cockpit as to when takeoff will be."
優點： "The service and the meals, even in economy class."
優點： "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
缺點： "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."
缺點： "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
優點： "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
缺點： "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
優點： "Nice new plane"
優點： "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
缺點： "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."
優點： "Food was tasty. See other notes about dessert."
缺點： "Very little legroom. When the person in front of my reclined, I wasn't even able to open my tray all the way to eat. Flight was delayed for takeoff, that wasn't the airline's fault (air traffic) so that didn't factor in my review. Although the food is generally tasty, the dessert could be upgraded. I flew on 4 Turkish Airline flights this year and have never finished a dessert as I've not liked any of them. The bathrooms should be cleaned mid-flight for a 13 hour flight. It started out great but towards the middle of the flight, the bathrooms got really disgusting."
優點： "politely crew."
缺點： "food caused stomach pain"
優點： "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
缺點： "The screen of the entertainment programme is too busy to find things"
缺點： "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
優點： "Excellent service and food."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
每天清潔，並在 瑞士飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 瑞士飛往 台北的機上會提供口罩
從 瑞士飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 瑞士飛往 台北的彈性機票