優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Meals, better service, didn't provide me with a wheel chair as I'm pregnant and had my nine months old daughter with me. Very bad experience."
優點： "Great flight in United Express. All around excellent journey, service, plane."
缺點： "Sits not suitable for long distance travel"
缺點： "Almost a 5 hr flight and there was no food or snacks given and water by request only. It was a full flight and the crew had just an attitude. Never had a flight like this one before. Horrible just horrible"
優點： "Comfort was fair"
缺點： "It was delayed - enough to miss the flight"
缺點： "Nothing, The flight left with 45 minutes of delay, for a trip of 6 h they only gave a juice and a biscuit."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly"
優點： "Pilots were professional. Nice smooth landing."
缺點： "In flight entertainment was good, except when the maps stopped working. The female flight attendant was very nice. . Both professional and courteous however not true for the male attendant. He was cold and not polite at all. I felt that he didn’t enjoy his job; he should leave United and find another profession."
缺點： "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."
優點： "fast take off and good service."
優點： "They gave us free food and free movies in order to try to make up for the huge confusion/hassle."
缺點： "My gate was changed twice and the flight was delayed by almost two hours because the plane we were supposed to take was out of service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Flights were all on time. Crew was lovely."
缺點： "The usual: hard to get in and out to go to bathroom. I would have liked to sit in emergency row as I noticed few people were in those seats but I didn't know how to have secured those seats so I just sat where I was assigned."
缺點： "The food was terrible."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "The timing"
缺點： "No food, no great entertainment,very tight space"
優點： "flight was delaye and I almost missed my flight from Dulles to munich"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
優點： "Flight and crew great"
缺點： "I had one small bag and just did the economy and was going to put it under the seat. The guy at the checkin did not allow my bag and made me check it EVEN THOUGH it fit in their mock tray. He said I squeezed the sides 1 inch and that it just need to go in the tray by gravity. That is complete BS. As long as it fits under the seat and I am not putting my feet in others space thats is all that matters. Check in people at least one guy in Denver needs to be retrained."
缺點： "The flight was life threatning. The pilot hit a patch of air, and there was screaming and people were hysterical. Honesty, we thought the plane was going down into the water. I still have not recovered from the fright, and i dont know how i am going to get back on ghe plane to go home. Thr captain didnt even address the issue or appologize for the discomfort. Very unsatisfied...and scared. I left 7 small chikdren at bome, who all need a mother."
缺點： "Gate attendant did not help people asking questions and snickered as an elderly couple walked away confused."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
優點： "Movies on personal device"
優點： "Flight was on time and punctual"
缺點： "The two air hostess were quite salty and unhappy with most passengers. Felt that all of were a burden - c'est la vie!"
優點： "Very windy decent into denver but pilots and crew were great."
缺點： "We were delayed a bit by the plane arriving into Chicago late but the pilot did a good job trying to make up some time in the air."
優點： "The crew was very friendly, very professional. The plan was very clean (it helps being new!)."
缺點： "I'm 6'3" , I wouldn't say this was United's fault but the truncated seat size is endemic to the entire industry. But It was SO CRAMPED."
優點： "The flight attendants were friendly and attentive to my needs. I like good service and friendliness so for this experience I give 5 stars"
缺點： "I was uncomfortable in my seat but that's expected on an airplane"
優點： "Very good experience"
優點： "Comfort alerts to delays"
缺點： "Hate hate hate having to check carry on at the gate There is pkenty of room if enforce the carry on under the seat Do so It is unfair to make later groups pay for selfidhness"
優點： "I liked the staff and comfort the most"
缺點： "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
優點： "Plane was clean. Didn't smell like last flight I was on. So that was a big plus."
缺點： "No place to lay down.(you asked)"
優點： "Nice and smooth flight"
缺點： "No free entertainment and paid checked baggage but at reasonable cost"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I like that you guys offer the free wifi and entertainment. You guys should offer headphones as well. I had no idea that was offered until I got on the plane."
優點： "Got home safe"
缺點： "My flight was cancelled to Akron had to reschedule a flight to Cleveland they lost my baggage and inconvenienced my husband to come and pick me up. Very dissatisfied. Would you go back using tgat airline when it wastes time on your vacation and delays you getting home without baggage?"
優點： "On time!"
缺點： "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
優點： "Not friendly personnel"
缺點： "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
優點： "Flight attendants were great, all smiles and very kind."
缺點： "The United staff at the gate desk were terrible. Very rude, unwilling to take care of customer requests or even try to show any customer service."
優點： "Efficient Boarding"
缺點： "No in seat Video. Free entertainment promised did not work on my laptop."