I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
It was perfect. Thank you so much!
I like the service. The seat cushion was worn out and very uncomfortable.
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
優點： "Typical flight and all went well."
缺點： "The Entertainment screen could have been larger."
優點： "33" seats"
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "JAL operates with incredible efficiency."
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Luggage lost. Tv audio did not work"
優點： "Good crews."
缺點： "Space seats."
缺點： "The food and drinks were sub-par"
優點： "I like the guy who’s checking me in he’s very kind."
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "Nice seats. Ample leg room."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
優點： "Very helpful and polite"
缺點： "I got a sore but comes the seat was not very padded"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "I would recommend to everyone JAL"
優點： "Best customer service"
優點： "The crew was excellent and the gluten free meal I requested ahead of time was the best airline gluten free meal I've ever had!! :)"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "JAL doesn't disappoint!"
優點： "Once again the service from the flight attendants was perfect."
優點： "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
缺點： "The video monitor for viewing movies was dated."
優點： "I feel like I got way more than what I paid for with this airline! The hostesses were super friendly always offering some sort of beverage, the food was tasty (Be careful not to drop noodles on yourself like I did, those bad boys left a little mark). The video selection wasn't huge, but it was definitely adequate with good titles. Maybe I haven't noticed this before in other airlines, but they had new toothbrushes (packaged, not someone's forgotten toothbrush) in the restroom so the poor sap next to me didn't have to smell my stinky breath. Finally, they were quick with boarding! They were very punctual and we took off right when we got on, so nice!"
缺點： "The seats were pretty adequately sized, however, I felt like I couldn't lay back too far or if the the person in front of me did, it made it really difficult to get the seats. Also, I thought it was my headphones, but it happened on a couple of flights with different headphones, but the audio only comes out of one earphone which was slightly annoying... Other than those things, JAL is super solid and I would recommend it to anyone considering them."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
優點： "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
缺點： "The food was no better than any other airplane food."
優點： "Nothing really special."
缺點： "They love the PA system. They want to make announcements in multiple languages all the time."
優點： "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
缺點： "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
優點： "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
優點： "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
優點： "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
優點： "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
缺點： "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "Movies on any flight is great."
缺點： "The audio jack of the movie is not good It's on & off seems loose"
優點： "Pretty much everything"
缺點： "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
缺點： "No sandwiches for sale just snack boxes"
優點： "Crew was extremely friendly"
缺點： "Cleaner window"
缺點： "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
缺點： "Was not offered a drink in first class prior to take off."
優點： "Love the fact that the head rests move to support your head better."
優點： "Entertainment on short flights is a nice surprise"
缺點： "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
優點： "Amazing SLC Skyclub crew"
缺點： "Missed waiting 5 hours for next flight"
缺點： "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
缺點： "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
優點： "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
缺點： "The bumpy air. But you can’t fix that. Lol."
優點： "Flight attendants were very aware and accommodating"
缺點： "Nothing, great flight"
優點： "Newer plane. Friendly crew. Landed safely and on time."
優點： "Economy Comfort, excellent in-flight entertainment (Movies)"
缺點： "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
優點： "Good flight attendants.."
優點： "Not on time"
缺點： "2 hour delay"
優點： "Nice plane, comfortable accommodations, great crew."
缺點： "There was anything I didn’t like about the flight, everything was great!"
優點： "Flight attendants were great"
缺點： "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
缺點： "Lost baggage. No one told us anything till after an hour"
缺點： "The monitors kept on freezing"
優點： "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
缺點： "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
優點： "Not much"
缺點： "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
優點： "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
缺點： "Check in lines were crazy long"
缺點： "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
優點： "The service was good"
缺點： "The flight was very rough on landing"
優點： "First leg from San Diego was excellent."
缺點： "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
優點： "SLC ground gate crew was awesome."
優點： "Flight went well and was smooth."
優點： "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
缺點： "Seats not very comfortable-very close quartered"
優點： "The crew was super friendly and incredibly helpful with our toddler."
缺點： "It was really cramped and the bathrooms smelled very strongly."
缺點： "It was so late I missed my connection to sun valley flight. There was not another flight for 8 hrs!!! I think the sun valley flight should have waited for us. It was a matter of 10-15 min. Crew did not try to board people quickly to get us out of San Diego. 5 more minutes might have made a difference."
優點： "Comfy seats"
缺點： "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
優點： "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
缺點： "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
優點： "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
優點： "Great plane very comfortable"
缺點： "Everything great. On yome"
優點： "Daughter's first flight and the crew really made it a special experience for her."
優點： "Attendants and entertainment"
缺點： "Delays for no explained reason"
優點： "Quick flight; helpful and friendly staff"
優點： "Easy loading and unloading the plane. Friendly staff"
優點： "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
缺點： "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
優點： "On time departure and arrival."
缺點： "Cramped! Cabin crew not particularly friendly."
優點： "I liked the service. It was incredible."
缺點： "I did not like the delay or the continued delay on the runway"
優點： "Everything was great. Boarding agents time arrival clean planes all good"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The captain kept us informed about a delay."
缺點： "The seats are cramped"
優點： "United- I cannot believe that the computer assigned seats in the last row since we have been United/Continental frequent fliers for over 30 years. We will always choose Delta over United based on our experience on Saturday/Sunday."
優點： "On time"
缺點： "Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united"
缺點： "Sits not suitable for long distance travel"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The crew was polite"
缺點： "We got stopped waiting to pull up to the gate for over an hour. This on top of the flight being delayed. The TV screens didn't work and the flight tracker didn't work."
優點： "On time"
缺點： "Better foods and free entertainment (movies..)"
優點： "The inflight entertainment system was excellent."
缺點： "I don't like the boarding process, where there are so many "special" boarding sections that zone 3 only comes up after the first 200+ passengers have boarded."
優點： "The crew were very nice and polite."
缺點： "No snack options. Only pretzels. Seat cushion very thin."
缺點： "Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time"."
優點： "Crew and employees were all great, could not have gone any better."
缺點： "For a three hour flight, entertainment was lacking. The fact that there are ONLY paid options was kind of a slap in the face. Even just providing some radio stations to listen to would have been acceptable as a free option"
優點： "Timely departure, comfortable airplane, decent food&drink offerings, my baggage arrived on time despite 2 layovers"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "They checked my. Bag"
缺點： "No food, no entertainment unless app was downloaded prior, small craft for duration of flight"
優點： "Everything was wonderful"
缺點： "The trip was too long but it is what it is"
缺點： "No one is actually caring. They read a script without emotion this making the safety inspection a nuisance rather than informative. Southwest is much better st this."
優點： "On the whole plane,my row was the only one with a vacant seat. I needed wheelchair assistance getting from check -in counter to the plane and the person who helped me could not have been nicer or more helpful."
缺點： "The savory pretzel snack was very skimpy and I could not drink their water because they only had Dasani which contains an ingredient that I am allergic to."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "We had 2 stops each way, I'm glad all of the gates were next to each other and our flights were on time."
缺點： "It was great"
優點： "Movies on personal device"
優點： "The food was surprisingly decent."
缺點： "No entertainment."
優點： "Boarding was orderly, crew was reasonably nice."
缺點： "Comfort, food and entertainment (extra $$) is very mediocre."
缺點： "My flight out of traverse city was cancelled but I rebooked on a different airlines through united to be able to get to my destination in time for an event that day. It was a long process but I made it and really appreciated all the work the agent on the phone did for me. When I arrived at the airport they had my resvervation but no ticket... luckily we worked it out"
缺點： "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."
優點： "Stuck in SLC because of computer issues, was told that the flight to XNA was also delayed, wrong now stuck in Denver for another day. Hopefully we can get home tomorrow, now booked to Houston then to XNA as all united flights are sold out. . . Miserable service."
缺點： "Gate attendant was rude and prematurely gave my seat away before boarding was closed so My infant and I missed the original flight. Check in attendant was rude, picked up my bag stickers and when we disagreed on a military regulation he set the stickers down and walked away and did not assist me. Boarding was extremely disorganized and not enough room for carry on items. It was an aweful experience and I will not be traveling with united airlines ever again."
優點： "Very friendly staff and I was very comfortable. I will fly United again."
缺點： "Those delays I mentioned."
優點： "Tailwind got it all over faster. The flight crew was professional."
缺點： "I paid for the insurance just in case I needed to change my flight. Well I did need to change my flight to get a few more things done before returning home. The answer I recieved when I called was that I had to pay 600 dollars for the change and then file a claim for possible reimbursement. The whole round trip flight only cost $250."
優點： "Nice attendants."
缺點： "Cancelled and rerouting of flights. Long waits in airports."
優點： "Flight attendants were very nice. The plane was clean."
缺點： "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
優點： "Everyone was very friendly and a very smooth ride"
缺點： "Everything was excellent"
缺點： "Baggage didn't make next flight"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Boarding Zones included seats throughout plane so it wasn't so bunched up when putting luggage away."
缺點： "Seats too close together and no TV's"
缺點： "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful."
優點： "Everything was in time."
缺點： "Delay time boarding. Taxi time once landed"
優點： "The crew was helpful to a family with a girl in a wheelchair."
缺點： "Tray table and windows were dirty. Don't care for the waffle cookie they serve."
缺點： "the older plane. not as much personal space per seat"
優點： "The person sitting next to me was normal."
缺點： "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"