優點： "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "The crew was great and entering and exiting the plane was quick."
缺點： "The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally."
優點： "Very friendly and accommodating crew."
優點： "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
缺點： "Many movies were old"
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
缺點： "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
優點： "The crew was amazing!!"
缺點： "Nothing! Excellent flight!"
優點： "We were seated together as a family even though we were not able to reserved any seat"
缺點： "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"
缺點： "Air on the plane was stuffy"
優點： "Complementary sake and great rice cracker snacks."
缺點： "Come around more often to collect trash."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Very smooth ticketing and boarding on Tokyo to Manila."
缺點： "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Same as above."
缺點： "Flight was long. Didn’t get my seat preference"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "nice flight."
優點： "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
缺點： "None whatsoever."
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Not many passengers so that I had empty seats and could lay down."
缺點： "Tv stopped working suddenly."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Awesome experience, nothing like any other. Will fly again."
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "The level of service in Business Class was perfect. Flight attendants were friendly and very helpful"
缺點： "I thought the food was just so so. However, that's always a matter of personal taste."
優點： "Once again the service from the flight attendants was perfect."
缺點： "Leg room"
缺點： "Leg room"
優點： "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
缺點： "I think it would be good to put more food that is geared to a more international palate."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
缺點： "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
缺點： "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
優點： "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
缺點： "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
優點： "Overall flight was comfortable and staff was friendly."
缺點： "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
缺點： "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
缺點： "being moved"
優點： "The crew was very nice and pleasant. They were very accommodating as well."
缺點： "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
優點： "Comfort seat, decent food, polite service"
優點： "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
缺點： "Nothing really."
優點： "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
缺點： "I wish they flew all over the USA, American carriers should be ashamed"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "Customer service was awesome and the food was good"
缺點： "The aircraft was very cold and chilly."
優點： "Crews sympathy’s"
缺點： "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
優點： "Super good crew."
優點： "Nothing special."
缺點： "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
優點： "Amazing crew. On-stop flight. All premium economy for reasonable price."
缺點： "Silk air"
優點： "All crew members are very friendly and helpful, good service."
缺點： "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
優點： "Entertainment system ok"
缺點： "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
優點： "Service was great on both sectors"
缺點： "Premium economy seat is still not comfortable enough in comparison with economy."
優點： "lot of turbulence, uncomfortable ride"
缺點： "entertainment system was good"
優點： "Customer service, food, seats"
優點： "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
優點： "Very comfortable. best airline I flew on overall and was first time ."
缺點： "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
優點： "Flight time"
優點： "Easy red eye flight, just slept the whole way"
缺點： "Singapore airline is always awesome. Crew professional and very caring"
優點： "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
優點： "The lunch and dinner menu was excellent"
缺點： "more bathrooms."
缺點： "Cabin little bit cold"
優點： "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
缺點： "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
缺點： "Boarding didn’t give priority to passengers with children"
缺點： "Inflight entertainment wasn't as extensive as in previous years."
缺點： "Some staff not courteous which surprised me"
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
優點： "Service was spot on and food was good. Very comfortable flight overall."
優點： "Seats, crew"
缺點： "Nothing else other than above"
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "Best Inflight Service Best Inflight Food Best Lounge"
缺點： "one of the oldest planes i ever used"
優點： "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
缺點： "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
優點： "Helpful crew. Full food service!"
優點： "Crew service"
缺點： "Very old entertainment system. Poor screen visibility. Cramped"
優點： "Boarding was good"
缺點： "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
優點： "The service, seats, food, drinks and bed!"
優點： "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
優點： "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
缺點： "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
優點： "Very comfortable great personal service. Smooth flight,on schedule."
缺點： "Old plane. Old in flight entertainment."
優點： "Crew is big on service and being true professionals. Always smiling and being attentive"
缺點： "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
優點： "Almost everything"
缺點： "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
優點： "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
缺點： "Seats are tight and hard"
優點： "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
缺點： "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
優點： "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
優點： "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
缺點： "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
優點： "Consistently good food."
缺點： "Entertainment system sometimes froze, didn't remember where I was in the movie."
優點： "Clean ,on time"
缺點： "The movies were not updated"
優點： "Friendly and approachable"
"meal portion used to be bigger."
缺點： "Offer cappuccino along with coffee, tea, and juice."
缺點： "The crew was NOT friendly or helpful, and the dinner served was cold. The bread was even stale. The snacks and breakfast was fine, but it makes a difference when the only main meal is not good."
優點： "Emirates is my airline of choice. They do everything well."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Amazing crew so friendly and helpful"
缺點： "Also the price was high"
優點： "Food was good"
缺點： "Flight attendants could have been nicer. Seats were not that comfortable."
優點： "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
缺點： "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
缺點： "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
優點： "The entertainment is very good and it's a smooth ride."
缺點： "Sometimes the crew could come across as brass and disappear for long periods. Also, how do you ever tell the person next to you, who's bigger than you, to try not to bump you every time they move. Definitely made for a not very comfortable flight."
缺點： "The bread buns were cold. Better if they were served hot"
優點： "all is good"
缺點： "I do not find anything to complain. My first choice will be Emirates."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The servoce was as usual very good."
缺點： "Hardly anything to criticise in relatively short journey."
缺點： "Children crying, screaming, kicking chair."
優點： "Smooth flight"
缺點： "The food"
優點： "Smooth flight"
缺點： "The food"
缺點： "Very good"
優點： "It's time to check the competition."
缺點： "Emirates is (just) OK in a business class (never trier economy in Emirates), but I have a very strong feeling they should be much better. Cabine interior should be much better (it's old, seats are not full beds and are somehow narrow). Food offering should be improved (continental breakfast - what king of cost-cutting is that???). What is really good is in-flight entertaintement system. But you don't pay for a business class to watch movies, right?"
缺點： "Was not told that my luggage was on a weght system and not a piece system for a n international flight. I ended up paying $249 for my extra suitcase that weighted 25 lbs and it was only a 2.5 hour flighr!"
優點： "Onboard comfort and entertainment system"
缺點： "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
優點： "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
缺點： "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
優點： "To be honest I liked everything with this flight"
缺點： "I didn't get upgraded to business or first class ;) Maybe next time though"
優點： "Good selection of movies and special menu for the festive season."
缺點： "Slight delay on the tarmac."
優點： "Excellent service by staff.Food is superb. Overall happy experience."
缺點： "Leg room"
缺點： "No food for vegetarian"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
缺點： "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
缺點： "Entertainment system at my place didn't work properly."
優點： "Good Flight."
缺點： "They changed the seats without asking."
優點： "Lots of movie options"
優點： "Responsible and attentive crew. Food was adequate."
缺點： "5 hours delay on the tarmac (before take-off) as 2 wheels had to be changed. 110v power plug points on the seats were not working."
優點： "the food"
優點： "Food was really good and they accommodated my gluten free diet with ease. Great movies and tv shows to watch!"
缺點： "Couldn't get the internet to work...not sure if it was my phone or their service. Seats don't lean back much and there isn't as much legroom as some other airlines I've used. Hard to sleep."
缺點： "I wish they had consistent cabin bag policy through out the journey."
缺點： "Flight was delayed and crew was dismissive with questions and concerns about connecting flights"
缺點： "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"
"I like it because everything looks good"
"Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America"
優點： "Great having every set have its own screen and charging port"
缺點： "Not to be an hour delayed and make half the plane miss their connections!"
優點： "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
缺點： "Gate agent was cold rude and incompetent"
優點： "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
缺點： "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
缺點： "Lack of social distancing with American Airlines"
優點： "Only masked picking up trash during pandemic - difficult to rate crew"
缺點： "Organized exit vs. usual crowded chaos of passengers in a hurry"
缺點： "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
缺點： "I wish there were charging ports so I could charge my device on such a long flight."
優點： "The crew was friendly and the flight was almost on time."
缺點： "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
缺點： "Nothing. Everything was great."
優點： "Fast boarding and efficient, friendly crew. I paid for an upgraded economy seat, which had more legroom and fit my body (more or less)."
缺點： "AA's seats seem to have gotten thinner in recent years, so I find them less comfortable. There's no in-flight entertainment; you have to download the airline's flight app on your device and stream from there."
缺點： "The wifi didn't work at all"
優點： "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
缺點： "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
缺點： "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
優點： "Wi-Fi and USB ports worked great. Seat was comfortable after 11 upgrade. On time."
缺點： "Having to pay extra for a aisle seat"
優點： "Seats were nice, flight was efficient, arrived early."
缺點： "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
優點： "Nothing it totally messed us up"
缺點： "We missed our 1night in Rome-had to go home and come back the next day-we missed our train tickets and hotel in Rome and it made our trip a lot shorter!"
優點： "I liked the fact that, my flight was miraculously on time leaving salt lake city"
缺點： "I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks"
缺點： "Seats are so uncomfortable! Too close together"
優點： "Time was good. Ground service was good. In-flight was okay. Because I love Cathay so much I took a 3 hour longer trip through LA (vs. Seattle) and paid more. But I was berating myself for that. But the flight back was Cathay service at its finest."
缺點： "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
缺點： "charged a surprise of $175 for my third bag although Kayak mentioned i should be charged $75 at the time of booking. AA says it is due to Jordanyan Airlines, why was I surprised by this extra charge?!"
缺點： "Snacks were okay, nothing to shout about. Streaming movies is still of a mystery to me, not an intuitive experience in any sense of the word. the sites AA provides to answer one's questions don't give any real guidance on 'how', just state what, kept pointing me to the app which doesn't have any menu item to view movies. took me well over ten minutes to find any helpful information."
優點： "Cabin crew was excellent."
缺點： "Deplaning at an inconvenient remote terminal with unattractive and minimal facilities, which involved waiting in a long line for a series of buses for transport to the main terminal. Arrival at the main terminal required climbing a flight of stairs. No in-flight food service offered except a choice between one cookie or one cracker."
缺點： "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
優點： "Flight attendants"
缺點： "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
優點： "Everything was perfect"
缺點： "Not enough snow in salt lake"
優點： "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
缺點： "See above."
優點： "Good in-flight service, comfortable first class seat."
缺點： "Arrival gate was remote from main terminal, requiring a crowded and disorganized wait for a bus to the main terminal and baggage claim. The extremely small overhead storage cabinets of the Canadair required many passengers to check normally acceptably sized carry-on bags after boarding and finding it impossible to fit. Waiting time for retrieving these on the ramp at the destination was excessive."
優點： "Free movies and tv"
缺點： "The Three days it took to get 10 hours away horrible customer service no one was there to help us.30 people were stranded"
優點： "They were so helpful as we checked in and checked our bags! :)"
優點： "Comfort, snacks, boarding process"
優點： "All good"
缺點： "No entertainment without paying"
優點： "Both American flights (on Airbus 321, I think) I've taken in the past two weeks had comfortable seating with great legroom. My knees were not knocking the seat in front of me! Seat width also comfortable. Not sure how I lucked up on both flights!"
優點： "For tall people more room for the legs"
缺點： "The Seats aré very near"
優點： "Grest staff"
缺點： "Thought the first row seating would provide extra leg room which the reservation page said it would and we paid extra for the seats - not so. it also felt quite claustrophobic with a panel within a short distance of our faces. We had upgraded for better seats but it turns out the seating wasn't better at all. The flight home in seats much further back were MUCH more comfortable. I'm thinking the airline shouldn't book the front seats by the panel as 'better' for the extra price as they were definitely not."
優點： "Courteous and professional crew"
缺點： "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
優點： "Snacks and entertainment"
優點： "The planes were comfortable."
缺點： "I didn't get a boarding pass for my third flight."
優點： "Completely satisfactory for my needs"
優點： "Good pilot communications. On time departure and arrival."
缺點： "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
優點： "Convenient and close to home. Don't have to drive many hours either to Omaha or Denver."
缺點： "Seats don't recline."
優點： "Delta is better"
優點： "Everything went well. Great assistance because I can't walk far. They got me to my gate on time."
缺點： "Delayed plane on last leg of flight, over 1 hr."
缺點： "I had to sit next to a huge overweight guy who took all of his own seat and at least 1/3 of mine. He had to have a seatbelt extension... not so cozy. My shoulder was damp from his armpit sweat by the time I arrived in Dallas. The flight was full or I would have requested a different seat."
豁免更改費用。 搜尋猶他州飛往台北市 臺灣桃園國際機場的彈性機票