缺點： "Allow business passenger to use front bathroom."
優點： "Overall a nice and good flight"
缺點： "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "Crew is excellent, polite and personal!"
缺點： "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
優點： "Muslim food"
優點： "The crews were pretty great!"
缺點： "The regulating of the temperature."
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
缺點： "Don’t be late"
缺點： "Boarding was very slow."
優點： "The space at my feet with the chair in front was a bit akward."
缺點： "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
優點： "Seating is tight. The crew was great !"
缺點： "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
優點： "Crew was nice and efficient"
缺點： "Economy seats don’t recline enough."
優點： "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
缺點： "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Nice people and good service"
缺點： "Not much"
優點： "Light snack and complementary wine"
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
優點： "Efficient crew"
缺點： "Long, slow line at check in. Not many new movies or tv shows"
優點： "Everything was clean and well organized."
缺點： "The flight was delayed 1 1/2 hours."
優點： "The seats seemed to have more space on this plane which was nice."
缺點： "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
優點： "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
缺點： "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "The attendants took great care of us. Super smooth flight."
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Bording was good and general flight ok"
缺點： "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
缺點： "OLD plane without comfort or entertainment"
優點： "Everything. Staff incredible."
缺點： "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
缺點： "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
優點： "The cabin crew were fantastic and funny"
缺點： "Tiny seats"
優點： "Same as above"
優點： "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
缺點： "No complaints."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
缺點： "Fewer entertainment options than the delta flight. I got excited with that first flight."
優點： "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Flight landed earlier than scheduled making my connecting flight much easier"
優點： "A long but uneventful flight."
缺點： "Nothing really. The flight was fine."
缺點： "Plane wasn’t well maintained. Limited food and entertainment."
優點： "Excellent crew excellent a young small brunette was not very friendly or accommodating. Otherwise the whole crew would have gotten 5 starts. Everything else was wonderful!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Everything. I paid for seats 7 months ago and they didn’t honor them. We sat seperate in the middle when we paid for aisle and together. No food, poor service, overbooked and almost didn’t allow us tickets at all. We were a connection from another airline. They damaged brand new luggage."
優點： "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
缺點： "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
缺點： "Sits not suitable for long distance travel"
優點： "Crew was nice and very efficient"
缺點： "Maintenance didn't have plane ready to depart on time"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Economy plus"
缺點： "Very old plane"
優點： "Tells me every step, ethat I need to take, without waisting time!"
優點： "Tgis flight was actually from Dulles to Denver. It was able to depart on time despite an inch of snow falling a few hours prior with a temperature around 20°F."
優點： "On time and friendly crew"
缺點： "Very limited movie selection"
優點： "Good crew all around"
缺點： "United at LAX is poor customer care. It's newly(and continuing) remodeled design is not well thought out and executed. No accents, color, features or even minimal amenities 2 billion dollar profit and none spent on customer care or comfort"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "A cat in a carrier was very loud and restless during flight."
優點： "On time, pleasant crew."
缺點： "No choice of snack, magazine was missing."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Bad costumer service and terrible manners from the ladies giving you beverages."
缺點： "I hated the whole experience. Very disorganized and rude all around. Not all the workers but by far a bad experience."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Love business class on the 757"
優點： "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
優點： "Had no food so don't know. Entertainment system was available, but did not use it."
缺點： "Would have been nice if I could turn it off the entertainment system."
缺點： "Basic Economy tickets are a joke. They are no savings for customers just added restrictions and an overall unenjoyable flight experience as you are being surveillanced by every United associate to ensure you pay for a carry on bag. United and Spirit airlines are now one in the same. United hasn’t suddenly introduced lower fares than before, but rather is reducing the benefits that come with the most basic fares."
缺點： "United flights always delayed!"
缺點： "Seats are way harder than 10 other airlines I've flown in the last year"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "No food to comment on. Did not use entertainment"
優點： "Movies on personal device"
優點： "The plane was new and clean"
缺點： "The new seats where not very comfortable one crew member was very nice the other two were curt when dealing with the passengers or moving the cart up and down the isle."
優點： "Flights were on time , thank you!"
缺點： "I did not like that i had to pay for my two suit cases ,,, on American Airlines you only pay for the second bag. The first bag always free."
優點： "I made it home"
缺點： "No plugs for electrical, no entertainment and no internet. The seats were very tight. Especially the man next to me was 300+ lbs. Also I had to pay for baggage even though I have united cc. American has all these things and doesn't charge me for baggage."
優點： "The panctuality and the service were really excellant."
優點： "Overall the service was great. I don't like being charged for having minimal luggage charges. The seats seemed worn and very limited space. The same amount for Econmy plus"
缺點： ". I don't like being charged for having minimal luggage charges. The seats seemed worn and very limited space. The same amount for Econmy plus"
優點： "Very polite clean nice great experience"
優點： "Flight attendants were nice"
缺點： "When we flew to Hawaii, there was a lot more comfort and space around us. My son flew on American and met us there, he had movies he could watch on screen in front of him, free cokes and snacks; we had water...no snacks....no movies....AND WE WERE REALLY CRAMPED....would not fly this airline again"
優點： "Nice staff, smooth flight"
缺點： "No snacks offered on any of my 4 flights. Had to ask. Paying for in flight tv, seriously? $25 bag charge each way for a flight that was already over priced compared to delta. Tiny, uncomfortable plane for a 3 hour flight No plan to fly United again"
缺點： "Checkin process was poor - unable to use kiosks; required personnel to check in. Customer rep was alone and line was long. Poor process and lots of angry customers"
優點： "Friendly service as always. Rapid boarding."
缺點： "Delayed by 45 minutes."
優點： "Everything except food"
缺點： "Food in seating"
優點： "They put us up in a reasonable hotel"
缺點： "United operated leg had no inseat entertainment for an 11hr flight. Isle seats had half of legroom taken up by mysterious metal box. Flight was canceled after three hours in the plane due to mysterious smell. Followed by stampede out of the plane, into hotel, etc. No compensation obviously, #America."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."