優點： "Typical flight and all went well."
缺點： "Crew was not very helpful"
缺點： "Better food"
優點： "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
優點： "Professional and friendly crew"
缺點： "Food quality from Jakarta is bad"
優點： "Delay of check in with upgrade"
缺點： "Very professional and friendly crew. Food quality was excellent."
缺點： "Electricity didn’t work in my pod"
缺點： "Boarding took forever and flight was delayed"
優點： "I think Japan Airlines is the best airline."
缺點： "JAL LAX Ground staff. Not helpful."
優點： "The crews were very kind and helpful."
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Very professional staff, smooth boarding process."
缺點： "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
缺點： "angled flat seats."
優點： "服務 電影 雪糕"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Great service."
優點： "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
缺點： "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
優點： "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Food and entertainment was good."
缺點： "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
優點： "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
缺點： "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
優點： "This was the best flight I have ever been on. The crew was so friendly."
缺點： "Absolutely no complaints."
缺點： "Plane was very hot"
優點： "Nice and quick flight, had a free space next to me on plane"
優點： "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
缺點： "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點： "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
缺點： "The meal and dessert were served at the same time. Too much food all at once."
優點： "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
缺點： "No complaints!"
優點： "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
優點： "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
缺點： "Headset was too big for me and kept skipping back."
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "Amazing customer service, flight attendants could not be more welcoming."
優點： "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
缺點： "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
優點： "Boarding is efficient. Crew helpful and willing to please."
缺點： "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
優點： "Shortest travel time to Japan"
缺點： "OLD PLANES Touchscreens won't 50% of the time"
缺點： "Food was below standard."
缺點： "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
缺點： "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
優點： "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
缺點： "Better service from the crews."
優點： "The crew was excellent."
缺點： "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
優點： "New aircraft"
缺點： "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
優點： "Nothing special."
缺點： "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
缺點： "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
優點： "Newer Aircraft and very convenient"
缺點： "I dont see any thing to improve"
優點： "crew handled the tough crowd well, but were not extremely hospitable"
缺點： "food was disgusting"
缺點： "Change the food menu, boring with the same menu"
優點： "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
缺點： "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
優點： "Service was great on both sectors"
缺點： "Premium economy seat is still not comfortable enough in comparison with economy."
優點： "Service was excellent, always with a smile."
優點： "Nothing beats Singapore SQ!"
優點： "Great service!"
優點： "Great service always smiling, flight on time, overall a great way to fly."
優點： "The comfort and caring staff"
缺點： "Food serve a bit slow with the no of pax and long queue for the washroom"
缺點： "Cabin little bit cold"
優點： "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
缺點： "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
優點： "Very attentive, great food, quality aircraft"
缺點： "Hostesses not so pleasant"
優點： "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
缺點： "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
優點： "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
優點： "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
優點： "great crew service. my first time flying with singapore airlines. they delivered!"
優點： "The seats seem to have more leg room, food was actually good, and the staff was delightful."
缺點： "It was a 17 hour flight, but they made it bearable."
優點： "The flight was carried out by Lufthansa. The staff was very polite and helpful."
優點： "All the crews were friendly and helpful!"
缺點： "I wanted to watch Hindi movies with subtitles..."
優點： "Excellent service. Good food. Very attentive and responsive flight crew."
缺點： "Space was too tight"
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
優點： "Helpful crew. Full food service!"
優點： "Crews are truly nice and patient"
缺點： "Crews are very nice, food are not really good"
缺點： "The crew was rude when asking me to window shed."
優點： "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
缺點： "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
優點： "All went great"
缺點： "I liked all - end to end excellent service"
優點： "Very friendly crew & modern aircraft"
優點： "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
缺點： "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
缺點： "Need to be able to upgrade with Krisflyer Miles"
優點： "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
缺點： "Clean bathroom trash more often"
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
優點： "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
優點： "The staff were great, very efficient."
缺點： "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
優點： "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
缺點： "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
優點： "Changed by very helpful ground staff from lousy seats to exit row at no cost."
缺點： "Entertainment interface showing its age."
優點： "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
優點： "Singapore air has amongst the best service out of all airlines."
缺點： "Need more smiles and space"
優點： "Great services considering the extraordinary conditions associated with continuing to provide services during the Coronavirus pandemic."
優點： "Spacious and comfortable"
缺點： "Food was pretty bad"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "I actually like the foods and the seat is comfortable for the price I paid."
缺點： "Everything is good."
缺點： "The economy seat is too cramped!"
缺點： "Board earlier so plane can leave on time."
優點： "The crew was very attentive and the seats were comfortable."
優點： "Perfect Landing."
優點： "Really enjoyed flying with Eva air."
優點： "Never heard of Eva air, highly recommend. The plane itself was very comfortable, many amenities provided. Staff was very friendly and helpful."
優點： "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
缺點： "Nothing Everything was awesome"
缺點： "Wifi is too expensive to be that slow. Please do better with your wifi. Not beneficial to business travelers at all."
優點： "On time"
缺點： "All was ok"
優點： "Clean, efficient and friendly."
缺點： "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Was asked to put away iPads while other passengers kept out their iPhones- told the iPad mini was "too large to keep out" and asked to put in the seat back pocket for safety."
優點： "Very accommodating"
缺點： "Nothing to report"
優點： "Departure time"
缺點： "Meal was not good at all."
優點： "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
缺點： "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
優點： "Crew friendliness"
缺點： "the temperature on the plane fluctuates a lot. Sometimes very cold and sometimes too warm."
缺點： "Delay for 1 and half hour"
優點： "I like the staff, they were helpful and kind."
缺點： "I having to wait to use bathroom."
優點： "All good except...."
缺點： "The seat reservation made on line was not honored upon check in. Had reserved an aisle seat and got stuck in the middle"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "Customer service and entertainment were awful"
優點： "Food was great, metal utensils were a plus."
缺點： "Seat’s reclining angle is about odd/uncomfortable for me."
缺點： "Person in front of me reclined their seat to far and made it very uncomfortable"
優點： "Staff was very helpful. They went above and beyond."
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
優點： "I like everything nice servuce"
優點： "The movie options were good."
缺點： "The annocments were hard to hear and understand"
缺點： "Feel comfortable"
優點： "Staffs are all very polite and well mannered"
缺點： "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
優點： "Two great meals! And very friendly and helpful staff."
缺點： "班機delay沒通知 大陸人太吵"
優點： "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
缺點： "Food wasn't overly great."
優點： "Crew was great"
缺點： "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
缺點： "Keep doing what you are doing."
缺點： "Services of crew very poor specially onboard services in business class"
缺點： "Shorter flight"
優點： "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
缺點： "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
缺點： "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
優點： "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
缺點： "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
優點： "It was wonderfull"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "Seat was uncomfortable"
缺點： "The flight was delayed for an already tight connection in Dubai. We paid for extra leg room only to be seated by the toilets to watch people throwing up most of the flight. Those same people did not get on the connecting flight and so Emirates managed to take our bags off as well, so we end up in London for a months stay with no luggage. Promises that it will arrive before midnight not kept and currently still waiting for bags to arrive."
優點： "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
缺點： "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
優點： "Great crew. Not so good food. flat bed is a blessing. sleep throughout the flight."
缺點： "Shitty boarding like in all India airports"
優點： "Next time will try first class"
缺點： "Not a thing"
優點： "Nothing special in this trip."
缺點： "Flight delayed so much, food was okay, fork"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "baggage policing"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Great selection of entertainment."
缺點： "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
優點： "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
缺點： "Nothing at all"
優點： "flight on time.. no delays. Very courteous."
缺點： "nothing to unlike"
缺點： "the new laptop/camera rule. not enough cushion with bubble wrap, no organization. the crowd and lines werent managed. there isnt insurance available in case anything happens to them since it's out of our hands."
優點： "The flight left Kabul on schedule and we were at Dubai ahead of time. The flight was very comfortable."
優點： "Food Comfort"
缺點： "Flight was 30m late "probably not their fault" so I haven't received my luggages until the next day. I suggest keeping the layover hours a little longer than 1:30m"
優點： "Nice trip"
缺點： "Every thing"
優點： "Flight crew was responsive and courteous."
缺點： "Seats are hard. Scrambled eggs were not edible."
缺點： "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
優點： "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
優點： "Choice for entertainment"
缺點： "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
優點： "Delay in first flight which caused me a day. But accommodation provided at Dubai is fantastic. Entertainment system not worked in flight and WiFi Audi not worked."
優點： "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
缺點： "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
優點： "Dubai was fun."
缺點： "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
優點： "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
缺點： "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
優點： "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
缺點： "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."
優點： "Just the check in"
缺點： "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
優點： "Service, food and entertainment"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were amazing and attentive."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "Conformt ,enjoy and on time"
優點： "seats are comfortable"
缺點： "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
優點： "Seating space for short people..not average height people"
缺點： "Wider space for seats"
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "flight delayed as always"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Everything was top notch,crew were super professionals,food was delicious,look forward to flying with them again!!was one hour early on first leg of journey"
缺點： "Softer seats"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "So nice, smile everytime, clear information and direction"
缺點： "I really hope they will serve wine or liquor but that is okay"
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Good food"
優點： "Boarding on time"
缺點： "Food was not fresh. Some crews could not understand English well"
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
缺點： "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"
優點： "The Stewardesses were polite"
優點： "Great customer service. Very attentive"
缺點： "Lack of room"
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Cathy service"
優點： "CREW AND PLANE"
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Smooth operator"
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
豁免更改費用。 搜尋 爪哇島出發的彈性機票