優點： "timing is good. provide me enough time to do connecting flight from wuhan to jfk"
缺點： "check through from bangkok to jfk automaticlly. it would be so confusing if i didnt have help from flyer who knew how to connect flight. this was my first to wuhan airport. i had to lwait for my lugage then go thru custom for tempolary visit visa from custom then go check in myself and my lugage again at the airline counter. not convenient at all."
優點： "Seats have enough legroom, everything is clean"
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "Friendly staffs"
缺點： "Choice of movies"
缺點： "Transfer process"
缺點： "Food is catered for one group of people, should be more international."
優點： "When we landed Guangzhou, the polit’s landing was amazing."
缺點： "The food was horrible this time. Only had two meals, some had three meals. They are suppose to feed you before you land, but only some had three meals. Maybe it’s time to consider free WiFi. It’s such a long flight."
優點： "Chicken with noodles plate is great.."
缺點： "The communication is lacking.. we had a huge delay and were not told what was going on except weather issues.. twice this happened.. the second time the Chinese guy directing us at the airport was not giving everyone directions, only the Chinese nationals.. the rest of us he wouldn’t speak to.. Also not enough beverage services for a 14hr flight..2-3???"
缺點： "I wasn't on it"
優點： "The booking was so simple with kayak and the hotel arrangements and follow up for pickup from the airport was excellent The Flight was a short one and the entire staff from jfk airport to the flight attendant was entirely superb"
缺點： "The customs declaration area especially with people coming to do business in China needs more officers to enhance efficiency"
缺點： "They gave me a regular seat when I paid for extra comfort."
缺點： "I couldnt order Hindu meal and when I asked for a chicken dish, I was served pork with it."
優點： "I liked almost all services."
缺點： "Plane location and its information should be acknowledged to the passengers from time to time so that they are well informed about that & their travel time would be more interesting and informative.I donot see any other major thing to upgrade besides that."
缺點： "Baggage didn't come to HCMC on time. CS changed the schedule so the time was too tight to transit which caused lost baggages and unhappy experience."
優點： "Airline provided wheelchair for my injured friend and priority boarding"
缺點： "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
優點： "HORRIBLE! It was CANCELED by the Airline"
缺點： "This Airline is Reportable to the FAA."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "very good service both on flight and on the phone"
缺點： "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "Friendly staff , realitively clean"
優點： "They got me to my destination safely."
缺點： "First flight was delayed three hours without explanation or information (just had to sit there and wait for them to call us the whole time). Second flight was delayed about an hour. Crew on second flight was not friendly."
缺點： "3 hour delay"
優點： "Good wine"
缺點： "No sparkling water, no good meet"
優點： "Nice staff"
缺點： "The food"
優點： "Help And pleasant staff"
缺點： "Poor quality entertainment screen"
優點： "Very nice people"
缺點： "Would like Chinese food"
缺點： "The plane was delayed by more than 1.5 hours, causing me unknowable to miss my connection flight to Beijing. There was absolutely NO EFFORT by China Southern to assist in getting us to our gate in time. I ended running through the terminal to get to the gate about 8 minutes before departure only to be denied boarding by the unknowledgeable staff. if just one person had phoned the gate and told them to hold for a passenger, I could have made my connection. Communication and efficiency is beyond horrific by the Chinese airlines. Its like living in the stone ages."
優點： "Very good service"
優點： "Crew was friendly and helpful at all times."
缺點： "On boarding the cabin was very hot, after everyone was seated and doors closed we were informed the Air conditioning was broken and we could not take off -over 90 minutes in extreme heat, no air circulation whatsoever. The crew did their best to give out water and keep people from passing out. Once in the air flight and air temp was ok."
缺點： "Very limited program."
優點： "The international flight from New York to Guangzhou need more leg room even the upgraded economy was tight with stiff non moving arm rest for a couple wo seat together"
缺點： "Lost lagging; no delivery at the door, flight change and delay poor after service.."
優點： "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
缺點： "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."
優點： "Airlines is usually always on time. Flight staff very friendly and eager to assist passengers. I usually order my flight ticket months in advance so I always get a very great price. The meals are very good. I've used Eva Air, China Airlines, Cathay Pacific, China Eastern but I now regularly use only China Southern because I know what I will be getting with them. Oh and I fly economy. Robert..."
缺點： "No complaints. This last flight to Asia operated so smoothly."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
缺點： "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
優點： "The crew was very pleasant and the plane was very clean."
缺點： "The handset to control the TV and movie entertainment was very difficult to control. My wife's hands had stopped working at one point."
優點： "On time and friendly crew. All good"
缺點： "Don't come in with high expectations"
優點： "For the most part, the flight was good. Entertainment was nice, food was so-so, and the staff seemed friendly."
缺點： "There was a leak above my seat that dripped on my head while I was sleeping. The liquid was odorless and appeared to be dark brown, looking an awful lot like oil. When I informed the stewardess, she stuffed a wet rag in the dripping spot, but didn't offer any other solution. I still don't know what the liquid was."
缺點： "TV screen was broken and looked really bad."
優點： "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
缺點： "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
優點： "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
缺點： "Check in agent attitude."
缺點： "The early collection of entertainment head sets 30+ minutes before landing service of drinks need to be improved"
優點： "Warm washclothes & blankets were great!"
缺點： "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
優點： "Crew was great and was happy to get gluten free food i could eat"
缺點： "Not lose my bags :("
缺點： "Delayed though can’t complain much"
缺點： "The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good"
優點： "Crew pleasant and friendly"
缺點： "The food is terrible. Selection of beverages and meals very limited."
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
缺點： "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
優點： "The food."
缺點： "The fight was late in leaving. One of Three suitcases were didn't arrive."
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
優點： "The crew members were awesome. Right on top of they’re game."
缺點： "The entertainment had issues in my flight home. Screen would freeze."
優點： "Cheap ticket price"
缺點： "Flight landed more than an hour late in India. Other than that nothing really need to be said for improvement at the moment."
優點： "Boarding was easy and the crew were wonderful."
缺點： "Entertainment was weak. Food was horrible."
優點： "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
缺點： "The entertainment."
缺點： "No entertainment"
優點： "Was fine for a short flight. "Western breakfast" was decent - 2 little pancakes, some scrambled eggs, and a (chicken?) sausage. Staff were kind enough to let us move to the front of the plane and get off first as we had only an hour to get to our connecting flight in Beijing."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
缺點： "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."
優點： "It got me there, mostly."
缺點： "Excessive announcements, lengthy boarding and decent process, depressing mood onboard, worn seats, dated plane, bad food."
缺點： "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
優點： "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
優點： "board time"
缺點： "They tried to screw me over with my reservation from the beginning. No notifications of any changes to my flight or anything. Missed my initial flight going home. Paid another airline to catch my transfer flight and was denied the ability to board. Had to pay for a brand new ticket which I am currently going to dispute with my creditor. They are not American friendly at all. Felt targeted the entire time."
優點： "not too full. included a meal even though it was a night 5 hour flight."
優點： "it was an inexpensive flight"
缺點： "No one would speak to us as to when we were boarding to let us know. The plane was older. Entertainment was limited. My wife's television was stuck on the map the entire 15 hour flight. Never been on an international flight that didn't have wifi but oh well, whatever. I had put in request several times for my wife's dietary restrictions as a vegetarian of which was never responded to and the only option was meat in all courses during the flight."
優點： "I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient."
缺點： "There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time."
優點： "Getting off the plane"
缺點： "Two hours on the deck at Astana waiting take off in steaming humidity and not a word from the staff. They looked blankly at me when I asked to know what was going on. And then they told a bald faced lie. They failed in the service of a pre-ordered mea. in general a pathetic excuse for an airline."
優點： "There was a lot of food"
缺點： "There were no vegetarian options"
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
優點： "We arrived alive and the plane didnt crash. Thats all."
缺點： "my husband was upset we didnt get a wide body plane for a 5 hour international flight. I think it was a 737. When the plane landed they just parked it in the lot and made us walk down the stairs and take a bus. We had a connection in 60 minutes to make it due to this flight coming in late. With the whole bus nonsense we had to wait for everyone else to get off the plane and they made us go through customs and security (even though i called before and they confirmed we wouldn't have to) and we had to run to our next flight and barely made it right before the gates closed. Oh and they never turned off the fasten seatbelt sign ever even though it was calm."
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
缺點： "Our flight from Bangkok to Beijing was delayed for 10 hours. Nobody contacted us, their costumer service line was useless as nobody answered, we had no information on our flight. Awful experience, mediocre airline."
缺點： "Delayed twice , served bad food, expired cookies and missing a luggage. 1st tym flying and last. You know what they say, " you get what you paid for"."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
缺點： "All 4 of Air China flights to and from JFK to Beijing & Beijing to Bangkok were delayed... one of them over an hour another over two hours another one over three and a half hours and another one over an hour and a half. Missed even their own connecting flights! The seats were cramped and tight the food was horrible, really quite disgusting. They walkthrough very quickly with a water bottle and cups when I really feel they should mandatory pour you water on such long flights if you are not sleeping. If you do not get their attention they just pass you. They also should conserve and or do recycling they go through a lot of waste of cups, utensils xcetera. The movies they offered were mainly Chinese. The headphones work huge and not adjustable, they kept falling off. Also when I needed to change my flight due to an emergency I was on hold multiple times with several disconnections for a total of over six and a half hours over a two-day time span. Finally got through when I called the insurance company could barely understand there customer service person. They ended up calling me back left a voicemail saying that I was all set for me to call back I went through the whole process again of being on hold for three hours and then get disconnected. When I went to check in and get my boarding pass in Bangkok to fly back they said I didn't have a ticket they pulled me out of line and waited for about a half an hour and they finally printed me a ticket. I also have the experience as to when I was sleeping as most of the plane was sleeping approx 95% there were a whole bunch of Asian people standing up gathered around the restroom talking very very very loudly! I finally called for the attendant and reminded her that I paid for my ticket too and I would like to be able to rest and if she could ask them to sit/quiet down, she did but it only lasted so long... I could hear it completely through the headphones with the music. So if you decide to fly Air China I would definitely make sure that your connecting flights are far apart, pay for business or first class, preorder your meal/ bring your own food, bring your own headphones and do not plan on changing your flight- so don't get hurt on your vacation/travel. Btw.. they don't even serve breakfast or offer coffee... it's all Chinese food either chicken beef or pork with rice or noodle. GOOD LUCK!"
缺點： "Couldn't touch your phone."
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
缺點： "Delay. Horrible service at Phuket airport."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
優點： "The on boarding process was quick and efficient at Songyuan airport. Very clean airport, and pleasant staff. Plane had decent legroom in the economy seating. Food was decent for short flight airplane food."
缺點： "Airline crew never gave any status updates about why the flight was not getting ready for takeoff after everyone was seated and the planes doors closed. Sat there waiting for +30 minutes with no updates. Flight crew never gave immigration cards. Deplaning was a nightmare because we had to deplane in several groups because it was raining and the Hongqiao airport would not let us deplane through a jetway."
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
缺點： "So I was a little offended when the crew started giving out breakfast during the flight. They completed ignored me and the lady beside me and didn't bother to give us our food. I thought at first that they just had other things to deal with and will come back to us right after but that didn't happen. Moreover, the crew members were busy helping and talking to caucasians who were sitting in the row across the aisle from us. The crew members came back several times to them during the process of giving out food; it is hard for me to be convinced that the crew members simply did not realize that they forgot to give us food. I don't know if this is just a case caused by carelessness or racism but I sure did not feel great about it."
缺點： "The worst airline company I have ever flew on. The cabin crew was rude and we only got to eat once with one small cup of water in a 14 hr flight"
優點： "It was just a normal flight."
缺點： "The flight was delayed and the departure time was pushed back a few times--our total delay time was about1.5 hours."
豁免更改費用。 搜尋 無錫出發的彈性機票