優點： "The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time."
缺點： "The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue."
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
缺點： "Flight was 2 hours late. No information on why. Food was poor. Seats were very uncomfortable. People very pushy."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
優點： "Flight was smooth and food is average on the plane."
缺點： "Arrival in Beijing so late and missing the flight to go to Manila then we have to stay overnight there. Staffs at the airport very rude and does'nt communicate or explain what's going on. Brought to a dirty hotel without eating at 1am and have to take shuttle bus at 4am back to airport for 8.05 flight. Unable to inform my family about the delay because cannot sign on wifi. Very tired, exhausted and disappointed."
缺點： "No guarantee for flight due to inclimiment weather"
缺點： "NO SPACE FOR HAND CARRY ON LUGGAGE"
優點： "Flight attendants on the flight was very friendly and even made sure I didn't get wet when there was a slight leak above my head between the plastic."
缺點： "The check in process was terrible. I had paid extra to get an exit row seat since I have a very bad knee and I struggle sitting in my seat. My boarding pass printed with a regular window seat. When I went up to the counter to make sure I did indeed have an exit row seat, the woman at the counter told me the plane size had changed and my exit row seat was no longer available. I even gave her my printed confirmation from AirAsia stating I paid extra and she continued to tell me it wasn't an option. I said that the number of the seat didn't matter, I just wanted my exit row seat that I paid for. She visibly rolled her eyes and told another attendant to accommodate me. Except she did it in a way like I was inconveniencing her. It made me feel very insignificant."
缺點： "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."
缺點： "So bad customer service"
缺點： "Nobody was even at the counter? Only a sign saying the flight was cancelled. Worst experience at the airport I've ever had."
缺點： "2 hr. delay, missed connection to Manila, nightmare to get baggage, transfer to another airline, 9 hrs. longer than planned travel due to delay in departure from Manila, supposed cold weather had frozen water lines???? Not the first time delayed flight, caused problem for connection. should make Manila connection layover 4 hrs. not 2, since the flight from New York/Newark ALWAYS late."
缺點： "On 11/29, the flight from Beijing to San Francisco was delayed because the incoming plane was late. All passengers were greeted at SFO with instructions for compensation. The instructions read "To claim the currency compensation, passengers must have a debit card issued in mainland China and marked with Union Pay!" If you are not a Chinese resident, you are out of luck!!! Americans be warned: Fly Air China and be treated a second class passengers!"
優點： "The crew were lovely."
缺點： "Poor entertainment and food (but I think plane food generally isn't great on any airline). Big gaps between beverage service - so bring your own bottle of water unless you want to be that annoying passenger like me who is constantly pressing the button for service to just get water."
優點： "The seats had more room so it was easy to get comfortable and sleep."
缺點： "Didn't like that there was no one there to answer any questions. The ladies there brushed off anyone who showed up by tossing a paper with a new departure time at them. The didn't even attempt to understand other questions. Plus the flight was delayed an hour."
優點： "I was injured so they accommodated me with a window seat."
缺點： "4 hours late. Bussed us to gate. Air china is hard to contact."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
優點： "Airplane was good"
缺點： "Food was not good at all and quality was poor No snacks provided in between meals. Sitting in the plane at tarmac without any reason. No reason to board if crew knew about this in advance. The crew incharge of us did not have proper training to deal with family with small children."
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
缺點： "The flight was delayed 2 hours without any notification on signage in the airport. When there is a delay, posting an estimated time of departure is a basic courtesy. Because they did not do this, and multiple flights were delayed for the same gate, the gate was extremely crowded. When an earlier delayed flight was boarding, there was no announcement and no indication on the signs! As a result, some people were uninformed of their flight departure! There was also a tremendous amount of jostling and pushing to allow people to board. This is clearly a problem for the ground crew and airport to make more efficient and flyer-friendly."
優點： "Lunch on plane was highlight of the experience. One of the best meals I have had in economy class, on any airline."
缺點： "Boarding started late with no announcement of reason, and seats were not most comfortable I have ever used."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
優點： "Good leg room."
缺點： "Got food poisoning"
缺點： "Bad service"
缺點： "my stuff in the checked luggage was missing, obviously somebody took it from my luggage, also, my luggage bag was broken due to the rudeness of staff. very very disappointed."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "The plane boarded pretty quickly."
缺點： "Asked the lady at the boarding desk about upgrading she responded in a very rude way that I couldn't upgrade now. Wanted to take a photo of the landscape on our way out and was told I couldn't use my phone at all even on airplane mode they made a huge deal about it, it had to be completely off. WE waited for 1h on the tarmac before taking off with no real info.The food is not good: just a couple piece of something in lot of sauce. A shitty piece of white bread and water melon for desert. Dry cookies for snacks in between meals. 40 min before landing they make you put your seat upright and they're firm about it just like when you're having dinner and you just want to relax and watch your movie. NO seat need to be upright. Would not take that airline company again."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
缺點： "I got my baggage after 4 days from landing."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
缺點： "Both flight to and from had at least one plane with no entertainment. They're 13 and 6hrs. They also don't let you use your phone. Even on airplane mode. Both to and from also got delayed. Which may or may not be up to the airline."
優點： "Again, flight was on time."
缺點： "The staff searched our bags as we boarded the plane and they took away the unopened and sealed bottled water (expensive, I might add) that we bought at the coffee shop directly across from where the plane boarded. I appreciate the extra security but felt this made no sense. The airline had already searched us at several checkpoints going through the airport to our terminal. I had a sore throat and was dehydrated the entire 12 hr flight. I asked the flight attendants for water but all they would give me was a tiny cup. I politely asked for a big bottle and they declined. It was very uncomfortable and I would have really liked to have the bottle of water I had purchased in anticipation of needing it. I fly often and have ever ever had an airline take away water (of all things) purchased once I've passed through security. The flight attendants were also very rude. Perhaps they are overworked."
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
優點： "Reasonable food. Old chairs but OK."
缺點： "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
優點： "The service and other features o nth trip were pretty much on par with what you would expect from international airlines, so nothing to write home about these."
缺點： "1) Missed connection - my flight from New Delhi, CA 948, took off about a half hour late, resulting in a delay in landing in Beijing, and me missing my connecting flight to Washington DC. Not sure whom the blame for the delayed flight lies with, but the time gap between the two flights was only an hour, and this delay added about 12 hours to my journey, including a forced stay in Beijing. While the airline provided free accommodation and assisted in changing the flight, this error should not have happened at all in the first place. I guess I knew this possibility existed when I booked the flight, but I was hoping the airline would be competent enough to avoid it."
優點： "Staff and accommodations were great and so was the in flight staff."
缺點： "The worse at keeping their customers comfortable in exhausting, stressful situations during delays, & cancelled flights."
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
優點： "I like flight captain service. They fly smoothly. Landed smoothly. I love that part. But i don't like food. They don't give. You any extra stuff if you need something even like blanket that s make me upset"
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "I was able to get a window seat. The crew was friendly and attentive. I fell asleep when they were distributing food and beverages and the stewardess kept an eye out for when I was waking up to ask if I need anything."
缺點： "Air china did not have enough crew to manage the flight. They didn't offer self check in at any kiosk, and they only opened airport check in 2 hours prior to the flight. The lines were out of control. Korean air had to come and assist, which was a good thing because they were much more friendly than the air china staff."
缺點： "They did not put my bag on the flight and then my flight was delayed so I missed my connection. They refused to pay for my hotel, or a new flight my bag has been lost now for over a week."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
缺點： "So I was a little offended when the crew started giving out breakfast during the flight. They completed ignored me and the lady beside me and didn't bother to give us our food. I thought at first that they just had other things to deal with and will come back to us right after but that didn't happen. Moreover, the crew members were busy helping and talking to caucasians who were sitting in the row across the aisle from us. The crew members came back several times to them during the process of giving out food; it is hard for me to be convinced that the crew members simply did not realize that they forgot to give us food. I don't know if this is just a case caused by carelessness or racism but I sure did not feel great about it."
優點： "Food and service was really nice! The entertainment system was outdated"