缺點： "Vegetarian food. 30% of people are vegetarian"
缺點： "delayed flight management"
缺點： "Seat legroom"
優點： "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
優點： "Seats were confortable, new plane, the crew was attentive, food was great."
缺點： "Need to update the movie library, the category with the new movies is probably a year or morw old."
優點： "Great crew, confortable seats, free complimentary internet service"
缺點： "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"
優點： "Amazing crew, confortable seats, great complimentary internet service"
缺點： "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
優點： "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
缺點： "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
優點： "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
缺點： "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"
優點： "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
缺點： "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
優點： "Food, clean plane, Nice staff"
優點： "check in..Gatwick S."
缺點： "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
缺點： "Flight delayed missed connection lost bag"
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
優點： "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
缺點： "There was nothing really to dislike here."
優點： "The bathroom was clean in the beginning of the flight. Speak some English ."
缺點： "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
缺點： "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
優點： "The service"
缺點： "No entertainment. Late boarding."
優點： "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
缺點： "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
優點： "Food excellent,crew are friendly, polite."
優點： "The food and the staff are excellent. 90% of the time I can get an exit row seat as I am 6 foot 2. I fly Turkish airlines frequently. This time the plane was full, so I understand that it was not possible."
缺點： "A passenger and his wife were not seated together, so the passenger wanted to stand in the isle and talk to his wife over the top of me for significant portions of the fight. In a full flight keeping passengers out of the isle os key. I know this was a difficult flight for the crew."
缺點： "I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening."
優點： "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
缺點： "Flight arrived 20 mins late. Luckily my connection is 12 hours later"
優點： "The food was decent"
缺點： "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
優點： "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
缺點： "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
優點： "Crew and flight itself was great."
缺點： "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
優點： "All around quality Airline..."
缺點： "Redundant security checks, even at the gate area!"
缺點： "Trip delay"
優點： "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
缺點： "The difficulty I encountered in discovering and finding my boarding gate in Boston."
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
缺點： "A little pricey."
優點： "Largely pain free experience"
優點： "Friendly and helpful flight attendants, delicious food, great movie selection."
缺點： "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
缺點： "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
缺點： "Same problem as the first segment (see above)"
優點： "On time, hard working staff."
缺點： "The usual dislikes: economy seats, crying babies, body odor of other passengers."
優點： "didn’t like anything"
缺點： "Very uncomfortable craft with not enough space, the man sitting in front of me was lying on my knees for the whole trip even during service. I couldn’t watch TV ‘coz it was just in front of my nose."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "Comfortable flight, on time and good service"
優點： "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
缺點： "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
優點： "The best trip! Thk"s! Good luck,T.Airlines!"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Flight arrived on time"
缺點： "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
優點： "The crew was informative"
缺點： "Inflight sandwiches"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
缺點： "We had 4 hour delay causing a stop over at 3am. So yeah"
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "very attentive crew"
缺點： "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
優點： "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
缺點： "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
優點： "Friendly hostesses"
缺點： "Flight was delayed 3 hours"
優點： "Efficient boarding system, clearly signposted. Professional staff"
缺點： "Nothing special"
缺點： "Nothing special"
優點： "Shirt flight but well catered, boarding was efficient and quick."
缺點： "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
優點： "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
優點： "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
缺點： "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
優點： "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "The aircraft was clean"
缺點： "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
優點： "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
缺點： "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
優點： ".Very much on time with pleasant service."
缺點： "Can nit find much fault fir a short run!"
優點： "On time"
優點： "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
缺點： "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
優點： "Only thing we liked was the fact that we were able to get onto our flight at all..."
缺點： "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
優點： "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
缺點： "The amount of extras you have to click no to while checking in online."
優點： "In flight food was enjoyable"
缺點： "I don’t like the limited choice of drinks on these short KLM flights."
優點： "Good efficient flight crew friendly and helpful"
優點： "quick and relaxed"
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "Easy Boarding"
優點： "The included snacks and the seats."
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "The crew were pleasant"
缺點： "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
缺點： "magazines very dog eared and some badly torn"
優點： "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
缺點： "The seats in economy were a little too small for a 12 hour flight"
缺點： "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
缺點： "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "Atmosphere, crew were very professional and friendly"
缺點： "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
優點： "The sear was messy they didn't clean it it was full of pieces of bread."
缺點： "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
優點： "The crew was OK, but nothing special."
缺點： "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
缺點： "I not get to go my flight, I couldn't get reimbursement"
缺點： "Seat recline was broken- wouldn’t hold position."
缺點： "New variety of food"
優點： "The whole crew is so kind"
缺點： "Delta made my whole first flying experience the best."
優點： "The comfort of the flight snd kindness of the crew."
缺點： "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
缺點： "See above."
優點： "Not being charged for my first bag of luggage"
優點： "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
優點： "Red wine was excellent"
缺點： "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
缺點： "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
缺點： "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
優點： "Great seat. Comfortable. Quick boarding."
缺點： "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
優點： "Intranet meant I could watch movies on my iPad"
缺點： "Seats are very uncomfortable"
優點： "Good food and service"
缺點： "Missed the flight due to late landing from earlier connection"
優點： "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
缺點： "The seat padding is rather thin."
缺點： "Not much legroom."
優點： "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
缺點： "Le capitain et l’aterrisage"
優點： "Great service and food."
缺點： "Tv screen is resolution is to low. Hard to see details."
缺點： "I didn’t have time to make it through customs. Missed my flight"
優點： "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
缺點： "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
優點： "Onboard crew was friendly. Dinner was good"
缺點： "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
優點： "Their evacution video is interesting"
缺點： "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
缺點： "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
缺點： "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
優點： "Crew was very nice and the plane was clean and comfortable"
缺點： "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
優點： "Crew were pleasant most of the time"
缺點： "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
優點： "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
優點： "真的想不到. 若有就是好險行李沒有不見"
缺點： "A320登機可以想到讓18排後的從四號門登機. 難到不知道下樓梯繞飛機走到四號門1-18排旅客都坐定位了嗎"
缺點： "The delay was caused by too many carry on luggage for limited cabin overhead storage. The ramp agent should have better coordination."
優點： "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
優點： "La entrada"
缺點： "El resto de cosas"
優點： "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
缺點： "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
優點： "The airbus 380 was great and the staff very nice"
缺點： "Too mych bad smells after a few hours"
優點： "Staff was nice"
缺點： "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
優點： "It was Amazing staff helpfull and fresh.. love it"
缺點： "Flight of almost 3 hours was not entreteiment at all just magazines."
優點： "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
缺點： "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
優點： "Crew very professional and nice food Boarding process well organized"
缺點： "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
缺點： "It was delayed"
缺點： "only there were del;ay at JFK"
優點： "Great people"
缺點： "It was an hour late"
優點： "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
缺點： "TV was too slow."
優點： "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
缺點： "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
優點： "Great food, pleasant crew."
缺點： "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
優點： "The food was good."
缺點： "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
優點： "Crew was wonderful Helpful, pleasant, capable"
缺點： "Waiting for late passengers & their luggage"
優點： "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
缺點： "There is nothing I did not like."
缺點： "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
缺點： "Less people because of COVID"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Wheel chair service"
缺點： "A/C outlets and bathroom sink did not work"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Literally lazy United Airlines caused this entire trip to be 3.5 hours late. Rote incompetence from UA. And they were rude about it too."
缺點： "Sits not suitable for long distance travel"
優點： "Our flight attendant was the best!"
缺點： "The weather."
缺點： "Self Check in was appalling ... minimal staff to assist and then they walk away and you have to ask again for help."
缺點： "My bag beat me home. How does that happen?"
缺點： "Not having videos on plane in seat sucked! Mediocre over priced Food"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The flight was on time."
缺點： "I think that going stingy with customers on a flight regarding food is disappointing. It’s the first time in my life that I travel and the airline doesn’t not provide food in the overall cost!, and charging for entertainment:speechless! And the seats, well uncomfortable would be a nice word to describe them.No United again!"
優點： "Stroowafel was excellent as was the coffee. Mobile app is well-designed."
缺點： "Tightly packed cabin seating reminds me of an AMC theater."
優點： "The ease of boarding and plenty of room."
缺點： "Only that the man sitting next to me kept the light on. It was an early morning flight."
缺點： "Travel first class during normal breakfast hours and your choice is Raisin Bran? This is the Way United cuts cost and treats there premium class members? Beyond that you are also required to pay for WiFi? I won’t bother flying United again."
優點： "Crew. Entertainment. Food. Leg room was a bit longer than usual."
缺點： "I was unable to pre-order a kosher meal through the web site. Customer service could barely write in legible English and in essence told me to take a hike. Flight was bumpy both ways for quite a while. What's the point of giving me a boarding pass in Tel Aviv if I need to go to the United transfer counter in Brussels and go through the process again, including a TSA (friendly) interrogation?"
優點： "fast take off and good service."
缺點： "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
優點： "On time, boarding strictly by zones, great."
缺點： "Due to the short flight not everybody was served a beverage, nonissue for a one leg flight, but coming from Frankfurt I would have enjoyed a glass of water."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "The flight was canceled, terrible attention"
缺點： "Plane delayed 3 1/2 hours. Got to my room at 1:15 am"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Late departing, crew not friendly, having take tiny plane to my destination...man next to me smalled sooo bad I had to turn my face into window to not get sick.not airline fault of course. Landed in Denver at one gate toward end of concourse and second plane s gate not listed anywhere. No board or person knew where. Found it was to be entire other end..pilot mumbled when talking not able understand his fast mumble."
缺點： "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "The concern of the flight attendant when she accidentally kicked my foot in an aircast. It was my fault because I had my foot in the aisle trying to stretch out a bit."
缺點： "The inability to access the entertainment through the app. I received the message that it was temporarily unavailable. I was disappointed as I wanted to watch a movie."
缺點： "No complementary food is provided. Just some mini snacks."
優點： "Fast no problems"
缺點： "For the second time they left without us and we had an 8 hour wait and another delay"
優點： "it was not overbooked, and had plenty of space"
缺點： "Wifi prices were a little expensive"
優點： "The crew was so friendly and accomodating. What a great experience!!"
缺點： "Was afraid I may get beat up. Flight attendants were quite stern."
優點： "Streamlined experience and on time. My choice of seat as well at the terminal desk."
缺點： "Pay for wifi and tv. Jet blue gives it to you for free."
優點： "Crew was very pleasant and helpful. Comfort is OK but that's because we shelled out $35 per seat extra."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Friendly service"
缺點： "The 737-700r seating is really close when you have 3 big guys in the same row"
優點： "Movies on personal device"
缺點： "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
優點： "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
缺點： "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
優點： "Flight attendants were very nice. The plane was clean."
缺點： "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
優點： "It was quicker than expected."
缺點： "The staff was somewhat rude to other passengers when boarding."
優點： "Adequate space in coach. Available wifi for a fee Friendly efficient floor air crew"
缺點： "No free entertainment - no music All entertainment required your own device. Snobby head flight attendant"
缺點： "Seats, lines, late"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
缺點： "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."