每天清潔，並在 漢諾威飛往 台北的機艙內安裝HEPA高效濾網
缺點： "Staff was not helpful at all."
缺點： "See comments above"
缺點： "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
優點： "I love the food❤️"
缺點： "2 hours delayed"
優點： "The recline and comfort of the seat is good, and the map and entertainment system is OK."
缺點： "The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case."
優點： "Everything- Most enjoyable international flight ever"
優點： "For once, on time departure. Quick boarding. Courteous service."
缺點： "Cabin a little too cold for passengers around me."
缺點： "Same problem as the first segment (see above)"
缺點： "Chair are not working well"
缺點： "Total chaos during boarding..no organization"
缺點： "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
優點： "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
缺點： "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
優點： "As always Business Class on Turkishwas an excellent experience. Good food and cabin service."
缺點： "Cabin was dirty, liquid stains on lighting fixture. Arm rested were dirty."
優點： "Food was cold"
缺點： "When i ask for help no one came"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "Screen was not working to watch movies and only a sandwich was given as dinner. Also drinks choice was very limited"
優點： "Good food and service"
優點： "Friendly and attentive crew and quality of food and beverages served"
缺點： "Edinburgh boarding gate was changed 3 times and the flight was delayed"
優點： "Great experience for my first international flight."
優點： "not much"
缺點： "hostesses not so courteous"
缺點： "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
優點： "The friendly and respectful and patient staff :)"
優點： "Food was tasty and fresh but staff cold and aloof"
優點： "food, large touch screen..."
缺點： "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
優點： "Boarding was orderly"
缺點： "No entertainment"
缺點： "great delay without explanations"
優點： "Everything was great."
優點： "Overall smooth flight. Arrived time at Atarurk airport and well managed by flight crew and ground staff."
缺點： "They forgot to invite passengers with small children to board first. In flight service was good but seemed to be a bit slow as there was only one flight attendant serving half the economy cabin. They used to do a second drink service on this flight which was really nice before. Food was ok but TK has had better food on my other flights. The meatballs aren't as good as some of their more flavourful suppers."
優點： "I liked food and service"
缺點： "The security at the airport is a little too much. Once we landed at Istanbul we went through a security check point which took about 30-40 minutes. I barely made it to my connection flight . Then I went through another security check before boarding the plane. Unnecessary in my opinion"
優點： "20 min delay. Boarding took too much time"
優點： "Overall journey was ok"
缺點： "I am vegeterian. Food was horrible :("
優點： "My travel mate left her phone on the plane at one point flying from Munich to Ataturk airport and the women at the lost and found counter were very helpful in getting the device back."
缺點： "The food on a couple of the flights was very strange/not hot/not good."
缺點： "Wine program for international business class was sub-par"
優點： "Leg room and TV selection was excellent"
優點： "Same as above."
優點： "Plane was clean. Crew was nice. Good breakfast."
缺點： "No entertainment."
優點： "Great crew. Very organized. In flight entertainment system was top notch. Food was great. Was very impressed with everything."
缺點： "Needed about an extra inch of leg room. My husband and I are talk, so it was a hair too close."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Loved the clean atmosphere and friendly staff."
缺點： "Nothing I didn't like."
缺點： "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."
缺點： "Attendants were kind and service was great"
缺點： "Food was not very good. Less frequent and less options. No inbetween sandwiches or snacks. Too much harassment with frequent security checks rather than doing everything at one point."
缺點： "I book in business class but it's was economy .."
優點： "Good service and good food"
缺點： "Small seating for such a long flight, but overall not bad"
優點： "The worst"
"Great flight Will go again!"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The crew was pleasant"
缺點： "Baggage checkin & flight boarding was slow & disorganized."
優點： "Comfortable seat, great crew."
缺點： "Flight delayed, no USB port and no entertainment"
優點： "Crew were great"
缺點： "1. In Flight Entertainment 2. Controlled In Flight Temperature"
優點： "Good beverage service."
缺點： "Over an hour delayj for departure."
優點： "the drinks"
缺點： "seat reservation. having to pay for luggage...."
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
優點： "Just the cabin crew being nice"
缺點： "Punctuality KLM is always late"
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
優點： "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Amazing crew"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "Entertainment options."
缺點： "Service was poor, seat did not recline, and the food was terrible."
缺點： "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "The constant smile conferred by flight attendants through the entire flight."
缺點： "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
優點： "Efficient boarding system, clearly signposted. Professional staff"
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "Easy to board and easy flight."
優點： "Interior of the plane was clean. Smooth landing."
缺點： "Pilot did not avoid turbulence"
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Wifi on Board"
缺點： "Customer service"
優點： "Sound was broken on my TV set!"
缺點： "Called stewardess twice to assist. No response!"
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
優點： "We got a meal for a 1h flight only"
缺點： "No entertainment but normal for this type of flight"
優點： "Nice flight, nice crew, and a nice experience."
優點： "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Tiny old cramped plane."
優點： "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
缺點： "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
優點： "Ground staff at Manchester very helpful"
缺點： "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
缺點： "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
優點： "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
缺點： "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
優點： "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
缺點： "magazines very dog eared and some badly torn"
優點： "The cabin crew, the flight and communication and the cleanliness of the plane."
缺點： "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Speed, crew, and reliability."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Overall very nice flight, even comes with free drink and snack"
缺點： "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
優點： "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
缺點： "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
缺點： "It was excellent trip regarding service."
缺點： "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
缺點： "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
優點： "Flight was on time. Good movie selection."
缺點： "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."
缺點： "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
優點： "Everything was great!"
缺點： "baggage was not transported from BA flight to London to the BA flight to Glasgow"
缺點： "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
優點： "Great film selection. Wonderful food and drinks. Airline staff quickly arranged for us to catch two more flights when there was a delay."
缺點： "There was a long delay and we missed our connection. We were re-routed so in total we had four flights in 24 hours, which was exhausting."
優點： "With the exception of comments below, everything was great."
缺點： "Although I understand bad weather is out of the airlines' hands, cancellation of flights seemed to be called a little early (ie to places that we just starting to rain before snow). It took me four days to get home (mnl-rap) because of cancelled flights"
優點： "On time with easy boarding and very helpful staff."
優點： "Crew was great!"
缺點： "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
缺點： "Delayed was terrible. I arrived 7 hours later than expected."
優點： "The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts."
缺點： "However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again."
優點： "The crew was very nice."
缺點： "Couldn’t get the tv to work very well."
優點： "On time"
優點： "Surprisingly enough leg room for me, even though im 6 foot 6in. Staff on plane were very very nice."
缺點： "In lax The women checking your ticket before you go upstairs to security was super rude. Theres one tiny bathroom in the entire AA terminal."
缺點： "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
優點： "Poor entertainment - food not very good. Didn’t look as though there was concern regarding recycling plastics and metal. We should all be aware of the importance, especially in the airline industry who handle so much recyclable materials."
缺點： "Our first flight was cancelled due to maintenance issues. We waited several hours for another plane to come, and this flight was cancelled as well due to maintenance. We waited in line for 2 hours to be rerouted and now we can’t go out until tomorrow afternoon. We will miss 2 days of our vacation. Terrible experience"
缺點： "Very small plane, economy seats only."
優點： "They kept on schedule. We"
缺點： "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
缺點： "Confusion when boarding. Uncomfortable seat. No entertainment on a international flight! What kind of person thinks that is a good idea? I thought I will be flying British Airway for the flight back home that is why I bought this whole flight ticket. If I had known it will be AA flying back, I would fun as far away as possible."
優點： "Entertainment options."
缺點： "This new low life category where you cannot even pay to be treated like a human."
優點： "It was o k."
缺點： "No complain"
優點： "Lights, screens, headphones, everything worked! Smooth flight, decent space first class bulkhead"
缺點： "The tray cannot be moved close enough to my body for eating. I find this very frustrating and end up getting too much food on me and the surrounding area. Having to "unplug" the head phones an hour before landing is very annoying! We have traveled on other airlines that do not have this policy. Running our of Port 45 min after the first pour is not acceptable when flying Business Class!"
優點： "I have to use crutches to walk and before bording one of the attendants noticed me and changed me to priority bording and seatimg on the plain, she then came and helped me making sure I was the first person to board the plain."
缺點： "I've never been help so much by a flight staff they were fantastic. The food was topical airplain food but the entertainment was pretty good and the over all experience was really nice."
優點： "Staff is friendly and helpful, great attitudes"
缺點： "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
缺點： "Your airline charges a significant amount for what is to be an upgraded seating experience. What a huge disappointment. Same number of seats as basic economy, same seat size as basic economy, no separation of any sort for the rest of economy main cabin. Will never fly American international again."
優點： "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
缺點： "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
優點： "Good Hospitality"
缺點： "Insuffecient supply of juices etc"
優點： "Good staff."
缺點： "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
優點： "Punctuality and clean plane"
缺點： "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
優點： "On time and arrived early!"
缺點： "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
缺點： "Waited an hour in the plane after we landed at lax to get off the plane."
缺點： "Six hours of delay on the outward trip; five hours delay on the return trip. Don't count on American to get you to your destination when it says it will."
優點： "Flight on time. Crew were pleasant."
缺點： "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."
優點： "Quiet. Overnight."
缺點： "no meal, no internet."
缺點： "Having to wait 30 minutes at a tarmac for another airplane to clear the gate took forever."
缺點： "So delayed that I was going to miss connection to talked my way onto a direct into New York"
優點： "Efficiency and price"
優點： "Seat were comfortable and I didn't feel claustrophobic."
缺點： "No entertainment, screaming children and no food"
缺點： "We were stuck from 11 pm to 9am at the airport without food (nothing at the airport was open and nothing was nearby). We did not get the hotel promised. The plane was very small and uncomfortable. I felt sick."
優點： "The food was excellent"
缺點： "Did not get to sit with family"
優點： "The pilot acknowledged we had to wait an extra 25 min which he made up by stepping on it .... Or giving it more juice I guess . The good thing is even though we boarded late we arrived on time but no gates where available."
缺點： "Our flight was delayed due to bad weather in Phoenix. The agents when we landed in Phoenix were remarkably unhelpful when it came to rebooking our flight. When I finally got LA after flying into another airport instead of my original destination, it was ridiculously painful to file a claim to get my bag which had gone to LAx. After filing the claiM I waited several Hours then decided to call And that's when I realized they hadn't even scheduled my bag for delivery though I was told that spas already taken care of. I had to go get my bag myself."
每天清潔，並在 漢諾威飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 漢諾威飛往 台北的機上會提供口罩
從 漢諾威飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 漢諾威飛往 台北的彈性機票