優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
缺點： "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "I liked the comfort of my location and seat"
缺點： "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Service, Luggage handling"
缺點： "Flight was delayed, Boarding was haphazard, Food was ok at best"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "Nice plane, roomy seats, good food. Much better than other carriers in economy."
優點： "The Stewardesses were polite"
優點： "Great crew, great service"
缺點： "Could use a greater reclining angle in economy."
缺點： "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
優點： "The crew is always polite and professional"
缺點： "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
缺點： "Food and crew members was awful i never had such a bad experience with any airline I would never flight with this airline anymore"
缺點： "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
優點： "Nice flight great service"
缺點： "I like everything"
優點： "service was good, on time , food good, alll in all will fly u again !!"
缺點： "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
優點： "Good selection of entertainment"
缺點： "Long wait to board then to take off...why can't we bring water on board for this Fifteen hour flight????"
優點： "Service is good."
缺點： "Food is too simple."
缺點： "Flight was delayed."
優點： "Nice food"
優點： "So rude crew"
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
優點： "Boarding was efficient and the crew were nice."
缺點： "the seating is horrible. it was the tightest seating I've ever experienced."
缺點： "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
優點： "Staff were professional and polite."
缺點： "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
缺點： "Crew members in Amsterdam were very rude and disrespectful"
缺點： "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
缺點： "The KLM crew are always great serving and treating you. Well above many other airlines."
優點： "My seat"
缺點： "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
優點： "Overall KLM experience is good"
缺點： "Food quality was mediocre for a business class flight."
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Friendly staff"
缺點： "Security check at gate; No priority"
優點： "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
缺點： "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Was happy to pay extra 45.5 pounds for laugages which was hidden"
缺點： "Not happy to pay extra money for my case"
優點： "Snooth and efficiënt with a KLM service"
缺點： "No entertainment"
優點： "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
缺點： "No complaints about anything."
優點： "The entertainment options were good."
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
缺點： "We did not get two of baggage at the destination."
優點： "Good service onboard, good food. On time."
優點： "Great service"
優點： "Flight crew was fine. Food was good."
缺點： "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
缺點： "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
缺點： "At some point the luggage was lost. here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "Excellent experience with the cabin crew."
缺點： "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
優點： "The supplied pack of toothpaste/toothbrush"
優點： "Got to Amsterdam on time and everything was great including the staff"
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Airline staff good and professional"
缺點： "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
缺點： "Long stop over at Schiphol. Too Long!!!!"
缺點： "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
缺點： "Terrible service in flight and customer service wise .. app functionality was below"
優點： "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
缺點： "lack of meal options"
優點： "Same as above"
缺點： "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
缺點： "Did not get the luggage from connecting flight from Amsterdan to Basel"
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
缺點： "I slept didn't have snack offered and no entertainment"
優點： "Good food, good entertainment system, comfortable seating."
缺點： "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
優點： "Not time departure and cabin crew were effective and efficient."
缺點： "Nothing really"
優點： "Friendly staff"
缺點： "Didn’t get to pick seats"
優點： "The boarding was smooth and quick, flight arrived early. Service onboard was very good"
優點： "It's a direct flight."
缺點： "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"
優點： "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
缺點： "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."
優點： "Nothing at all."
缺點： "A 1 hour flight, delayed. Meant I missed my entire flight and stayed I Ottawa International for 8 joirs"
優點： "Everything was great. From food to entertainment was great."
缺點： "There was no coffee or tea available on the flight"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Great staff!"
優點： "Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time."
缺點： "No snacks unless you are willing to pay more than 10 dollars lol"
優點： "On time and pleasant staff"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Flight was delayed and then without notice back on schedule and the we boarded and sat on the tarmac for an hour. Why board us if we can’t leave?"
缺點： "Steward. & meals"
優點： "Breakfast was excellent"
缺點： "TV screen were too dark"
優點： "Seats were comfortable. Food was OK."
優點： "Great service from flight attendants. Flight was smooth once airborne"
缺點： "Delayed Flight Seats seemed very small for an Air Canada Plane"
缺點： "My baggage did not make the flight. It took 3 days to return it to me"
優點： "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
缺點： "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."
優點： "Got there with minimal delays"
缺點： "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
優點： "MIGHT give me a refund, and not WILL give me a refund"
缺點： "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
優點： "Boarding was excellent, most of the staff except one was excellent. The flight was smooth. Got hooked on a new series that I started watching on the plane."
缺點： "The wait time between flights on the way home was brutal but you expect that if you are flying on points. What made it worse was that I had to leave the secure area and collect my bags then wait 8 hours in the airport only to go through security again. On top of that trying to get my baggage tag there was a female agent that should have retired 100 years ago directing people like it was our fault she still had to work. If you can't be nice you should not be in customer service."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."
缺點： "Flight delayed by 2 hours"
優點： "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
缺點： "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
優點： "A few turbulents just before landing but great flight crew."
優點： "Normal flight, short, nothing special about it to mention."
優點： "Rouge flights are not comfortable no room for your legs and on a four and half flight very uncomfortable. Soft drinks are free but not even a bag of nuts."
缺點： "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"
優點： "Efficient boarding"
缺點： "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
優點： "It was a short flight and there was entertainment on board."
缺點： "Missed my original flight due to the delay in the flight from Newark. Had to be placed on standby and this was the third available flight to Toronto I got on. Boarding took forever for some reason. People were in line for at least half an hour so they gave out free earphones to compensate. Otherwise you'd have to purchase it."
缺點： "On a 4+ hour flight, I was really surprised that there were no snacks or food included in the ticket; only paid "cafe" options."
優點： "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
缺點： "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"
優點： "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
缺點： "Baggage fees and leg room."
缺點： "Audio jack for entertainment weren't working."
優點： "The entertainment system was fine as far as selection goes."
缺點： "The stewardesses were slow in doling out beverages, so much so that they didn't even get half the plane. As well as I was told they don't do free snacks on the linger flights and this being a shorter flight and should have therefore given out pretzels or whatever."
優點： "Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel."
優點： "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
缺點： "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
缺點： "Delayed flight, nearly missed connection, lost luggage, inconsiderate staff"
優點： "Staff was at least friendly"
缺點： "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
缺點： "Squeezed in like sardines. Nickled and dimed at every turn."
優點： "They our sits for a better one because of my 6 year old son."
缺點： "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
優點： "Everyone was nice and friendly,"
缺點： "They changed our gate 3 times, and delayed our flight an hour and a half. It was extremely irritating and time consuming."
缺點： "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
優點： "Crew was super friendly"
缺點： "They should have created a separate line for doc checks for business class passengers; the line was probably 30 minutes long"
優點： "Direct TV on board"
缺點： "Food. Its a 4 hour flight, there should be some food, not just cookies and pretzels and limited to one per person."
缺點： "I got stuck in the airport through the whole night"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Better snacks"
缺點： "Going and coming back was delayed"
優點： "The crew was friendly and helpful."
缺點： "Better snacks would be nice, and there was no entertainment available, even for personal devices."
優點： "Was okay"
缺點： "Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation"
優點： "Getting off the plane. The unusually chipper voices telling us “B-bye”"
缺點： "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
缺點： "No entertainment."
優點： "Steward and Stewardess very nice and helpful"
缺點： "Walk between flights was extreme - tracked at about a mile! The video movie was incredibly choppy making entertainment frustrating."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Really liked the comfortable seats for the transatlantic flight"
缺點： "Meal was just ok"
優點： "service was very good...food and drink was good....lay flat seats are marvelous for a nice restful flight....flight left SFO early and reached CDG early. all around outstanding job for United.... as footnote, the fare we found on Kayak was really unbeatable...."
缺點： "this flight was all good!!"
優點： "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
缺點： "Everything was perfect!"
優點： "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
缺點： "Lack of heat made the boarding brutally uncomfortable."
優點： "fast take off and good service."
優點： "Arrived on time"
缺點： "Distance between gates"
缺點： "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Ahead of schedule"
缺點： "Plane was hot. Light sweat almost whole flight"
優點： "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
缺點： "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
優點： "Crew help and service"
缺點： "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
缺點： "Baggage was lost."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "No customer service; rude One flight attendant had an issue with hand (constant shaking; parkinsons??) which interfered with duties. Flight delayed"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "No flight delay"
缺點： "Food, Wi-Fi, entertainment"
優點： "They helped get me rerouted."
缺點： "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
缺點： "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
缺點： "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
缺點： "Short flight everything was fine"
缺點： "Wine not good for price. Has to check carry-on bag."
優點： "The food really was tasty"
優點： "The Pilot is very proffesional."
缺點： "Very inconvenient to collect the luggages and check in again for a transit passenger. There is also no proper assistance in Ottawa. It is because of that one of my luggages didn't arrive with me. I wasted much time waiting and again claim to know the where about. I will never use Air Canada connection flight."
優點： "The flight crew was friendly and professional."
缺點： "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
優點： "Early boarding, window seat"
缺點： "3 to a row, person in front reclining, man next to me had point of elbow on controls for video screen and pushed my volume to the very highest point! Too crowded and close."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I made it alive"