缺點： "More variety of movies"
優點： "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
缺點： "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
優點： "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
缺點： "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
優點： "Crews were amazing."
優點： "The crews were very kind and helpful."
優點： "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
缺點： "The person who assisted me to check in didn’t even know about Global entry..."
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
缺點： "More movie selections"
優點： "The service are great!"
優點： "Everything ! Makes me what to travel to Japan more."
缺點： "I loved it"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "No complain"
優點： "even though middle seat, there was enough leg room to rest comfortably."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "Professionalism with friendliness of the crew and the service provided."
缺點： "No issues with flight and boarding."
優點： "Quick efficient boarding. Smooth flight."
優點： "服務 電影 雪糕"
優點： "Good space between seats. Cleanest of the restroom. Nice crew service"
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
優點： "Excellent and original Japanese meals"
優點： "Everything was great except for how warm it was. It may be seasonal?"
缺點： "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Able to accommodate many dietary requirements and friendly crew"
優點： "Entertainment options were good"
缺點： "Food was mediocre and long waits for restroom"
優點： "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
優點： "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
缺點： "Aisle seats not very private, remote control not intuitive to use"
優點： "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "Crew very helpful and courteous"
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
缺點： "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
優點： "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
缺點： "The meal and dessert were served at the same time. Too much food all at once."
優點： "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
優點： "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
優點： "Asian vegetarian meal"
缺點： "limited rest room facilities"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
缺點： "Not much leg room"
優點： "Very comfortable, good movie/entertainment choices, great crew"
優點： "Seats were comfortable and plenty of leg room. Food is much better than US airlines and so as the service! Will fly JAL from now on."
優點： "food was great movies are updated flight attendants are professional and courteous"
缺點： "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
優點： "Comfortable plane and a good price"
缺點： "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
優點： "Awesome crew, full flat seat"
缺點： "Western menu"
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
優點： "Services good"
優點： "Services verygood"
優點： "Got an exit row seat. Lots of leg room."
缺點： "No complaints."
優點： "Crew excellent"
缺點： "Couldn’t fault anything"
優點： "Service was efficient and responsive ."
缺點： "Food was good"
優點： "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
優點： "Good entertainment choice"
缺點： "Average economy plane food"
優點： "Food was ok"
缺點： "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
缺點： "Smell was so bad"
缺點： "Smell was so bad during flight"
優點： "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
缺點： "Taoyuan airport facilities"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "Food is surprisingly not bad, with entertainment is a plus."
缺點： "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
缺點： "The English of the crew wasn't fantastic"
優點： "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
缺點： "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
優點： "The service from the beginning to the destination was great. I found the staff very professional"
優點： "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
缺點： "the time the flight was available for."
缺點： "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
優點： "Comfortable and relaxing!"
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Transit was smooth and efficient."
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "the food to much asian"
缺點： "Everything was a joke to a West standard"
優點： "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
缺點： "I like everything"
優點： "The food was good the crew were very nice and polite"
缺點： "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
優點： "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
缺點： "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
優點： "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
優點： "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
優點： "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
缺點： "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
缺點： "I have a problem with VAYAMA. I canceled the flight, but nowone is comunicating with me and I have no confirmation nor money back... Totaly unsatisfied..."
優點： "The boarding process was well organized and quick despite the size of the plan."
缺點： "The seats are very narrow and not much leg room."
優點： "Nice staff and fast boarding"
缺點： "Terrible seating and mediocre food"
優點： "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
優點： "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
缺點： "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
優點： "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
缺點： "Boarding should improve. Other airports board Hot Seats first."
優點： "Flying from Phuket was so easy, check-in quick and straightforward. I had chosen not to reserve our seats, and this time that meant that we were in the very back row, so had the pleasure of those in front of us in our laps, with no chance of reclining our own seats. It was a short flight, so no real damage was done."
優點： "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."
缺點： "Delay announced too late and no consideration for parents travelling with baby"
缺點： "Need to provide drinking water At least"
缺點： "A seat that did not jolt and move around. Legroom seat on offer for free as no one had them."
缺點： "Great flight experience"
缺點： "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
優點： "Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane."
缺點： "Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor."
優點： "Seats are very comfortable, speedy boarding and in flight service very quick"
缺點： "Ran out of wine!"
優點： "I was in three empty seats all to myself"
缺點： "it was very basic no tv or music"
缺點： "We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!"
優點： "On time speedy boarding food always good rice chicken curry."
優點： "Great flight inc snack. Friendly staff flight on time."
優點： "Boarding was appropriate and by zones and respected."
缺點： "Flight was delayed"
缺點： "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International, Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
優點： "The crew was very friendly"
缺點： "The boarding process was kind of a mess and slightly stressful. The seats are tiny. Very uncomfortable for this 5’10” girl. Should give free drinks and snacks rather than charging for everything."
優點： "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
缺點： "Squeezy legroom."
優點： "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
缺點： "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
優點： "everything ok just an hour flight"
缺點： "airport queues for bag check out the door"
優點： "On time, well organized, timely service."
缺點： "Seats are big congested. But pushback makes up for it."
優點： "Temperature was too low for any reasonable comfort"
缺點： "We weren’t aware that a long haul flight would have no entertainment at all unless prebooked and paid for! No blankets or pillows for offered or complimentary hydration! We felt very uncomfortable"
優點： "All good"
優點： "Great service, good flight."
缺點： "Seats could be comfy. Hot seats could use some pillows."
優點： "It’s worth the money."
缺點： "Small flight, no entertainment or food."
優點： "Good seats. Great service."
缺點： "It’s a budget flight. So comes with limited options. However you still get what you pay for."
優點： "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."
缺點： "Little crowded in the departures hall,"
優點： "Pleasant inflight experiences."
缺點： "Last minute gate change resulted in flight being delayed"
優點： "Punctual and smooth."
缺點： "Too little leg room."
優點： "THe flight was slightly delayed, but nothing to speak of."
優點： "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
缺點： "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
缺點： "Flight 502 from BKK to HKG was changed from Boarding Gate 1 to 3 in Don Muang at a time when the previous flight at Boarding Gate 3 has NOT YET started boarding. A huge crowd from BG1 flooded to BG3 when the flight to Wuhan, China has not yet started boarding. It was 15 minutes before scheduled boarding (15:55) and a long line already formed at BG1. Those in line have to move to BG3 and have to line up all over again. We waited for at least 30 mins before the Wuhan flight finished boarding at BG3. The line was ill-formed and many Chinese tourists pushed their way through disregarding the line. Air Asia should have deferred the announcement of boarding gate change for the HKG flight until the Wuhan flight has completed boarding. This was a poor handling of boarding."
優點： "Polite crew"
缺點： "Check in at the airport was an ‘experience’. For first time travellers here make sure you go straight through security. A lot of pushing and queue jumpin so stand your ground! Flight was slightly delayed. No electronic devises could be used but hey, the flight from Bangkok is only 1hr."
優點： "Great crew and punctuality of flight."
缺點： "Horrible check in queue and boarding without using aerobridge"
優點： "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."
缺點： "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"
優點： "Both outbound and return flights departed on time."
缺點： "When booking this return flight with Air Asia we had to pay for baggage.Not sure if its with Kyak or Air Asia but Having included baggage for outbound we were shocked to find it wasn’t included for the return. This cost us £147 at check in which was a shock.This hasn’t happened with Hong Kong Airlines previously. I think either your website or Air Asia’s need a block when booking return flights so you include baggage for both sectors.This would avoid the shock and excessive cost at check in."
缺點： "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
優點： "All went well good directions at airport"
缺點： "Air aisia check in terminal 2 not 1"
優點： "the efficiency and friendlyness of the staff simply fantastic.the journey was very short but everything from check in to baggage collection ran so smoothly.i will want to fly with this airline many more times."
優點： "Short flight, cheap, efficient"
缺點： "lack of room on plane, ground check in staff not very helpful at Surat Thani Airport"
優點： "I got there"
缺點： "No food. No drink. Whole focus of staff was on selling"
優點： "Fairly good value (although not particularly low fare)"
缺點： "Poor leg room and slow boarding by bus. Flight was late and no updates given."
優點： "Good price and on time."
缺點： "Very poor check in at DMK. Chaotic."
優點： "Boarding time was accurate ."
缺點： "One of the crew member was very hard and never smile at all, and not polite also."
優點： "One go crew members was very roude and her face very hard , never smile at all."
優點： "THE LEATHER SEATING."
缺點： "NOT MUCH CABIN SPACE.....HAD TO SQUEEZE MY BAG IN BECAUSE EVERYONE HAD LEFT ME VERY LITTLE ROOM."
優點： "Really a pleasant flight experience! The cabin crews are delightful!"
缺點： "The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue."