Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
優點： "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
優點： "the crew is fine. The seat was OK standard."
缺點： "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
優點： "The service, foods , sack ,"
優點： "Amazing staff and service!"
優點： "The crew was really nice. The plane was clean and comfortable."
優點： "Same as above on SIN-BKK"
缺點： "Next time in B787 Dreamliner"
優點： "Superb service."
缺點： "Meals were average for airlines"
優點： "Service was excellent!"
缺點： "Change the food menu, boring with the same menu"
缺點： "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
缺點： "Transit time is good for way too tight"
優點： "everything in suite class"
優點： "The seats were comfortable and the staff was very attendant!"
缺點： "No complaints"
缺點： "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
缺點： "Cabin little bit cold"
缺點： "Little or no room in Economy"
優點： "Excellent service"
缺點： "Very poor on board entertainment"
優點： "Everything from Ticketing, Checking in......"
優點： "Excellent service and attitude from ALL crew! Roomy premier economy!"
優點： "Entertainment excellent, cabin crew superb"
優點： "Boarding, friendly crew"
缺點： "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
優點： "Business seats were excellent"
缺點： "All was good!"
缺點： "There was not much leg room in the seatings"
優點： "Boarding ok, timely departure. Food very good for plane food."
缺點： "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
優點： "Crew very good as was entertainments system"
缺點： "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
優點： "Crew, cabin and food."
缺點： "Lack of entertainment console at each seat"
優點： "Food was delicious!"
優點： "Service is very good."
缺點： "Too warm/hot inside the cabin throughout the flight."
優點： "evening meal was delicious"
缺點： "breakfast was terrible, and not properly heated, risky food handling not acceptable."
優點： "Staff managed to change seating due to height. Very accommodating."
缺點： "Entertainment console dated. Sound very crackly. Video images not sharp."
優點： "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
缺點： "Don't change anything!"
優點： "Crew was very friendly and good service."
缺點： "Crew could have asked the passengers whether they need snacks in between."
缺點： "Old planes and screens."
優點： "Nothing specific"
缺點： "No real dramas"
優點： "Overall just a really great experience."
缺點： "Nothing negative to report."
優點： "Reasonable price"
缺點： "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
優點： "Singapore crew are on their feet and working for the entire flight. Great service!"
優點： "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
缺點： "Segment Delhi to Singapore."
優點： "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
優點： "Overall very good."
缺點： "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
優點： "Everything on time."
缺點： "Nothing really bad one food on return flight not great but ok."
優點： "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
缺點： "the gates the time intervals and the connections..."
缺點： "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
優點： "One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response."
缺點： "The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive."
缺點： "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
優點： "Friendly crew, minimal English skills, just enough for business. Food was good"
缺點： "seats were a bit hard"
優點： "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
缺點： "All was great. Cant think of anything"
優點： "Very friendly crew, nice food"
缺點： "Was not given my pre-selected seat. Only reclining seats in business class"
優點： "Crew was great!"
缺點： "I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected"
缺點： "3 hours delay I miss my professional meeting in Shanghai because of this big delay !!! I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window"
優點： "3 free meals."
缺點： "Flight attendants are dry and dismissive."
優點： "The plane is quite comfortable and took off on time."
缺點： "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
優點： "The crew is very friendly , hard working and helpful."
優點： "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
缺點： "Didn’t receive the special meal that was ordered"
優點： "Excellent management, well cared & hospitality"
缺點： "Liked everything, keep it up for its prosperity."
優點： "First off, I don't know any Chinese except thank you, so I was a little uneasy about flying domestic. But China Southern is really solid for anyone with common flight/airport sense. Important messages are all in Chinese as well as English. Crew members know enough English to help you out with basic things when needed. Got food with both my flights over 2 hours. More spacious seating than airlines in America. 5/5 experience"
缺點： "Had to take one long (15 minute?)squished shuttle from gate to plane in Beijing. But for that to be the worst thing that happened is pretty great."
優點： "The staff was wonderful and very friendly."
缺點： "My seat screen wasnt working, it would freeze every time I tried to change to something else."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
缺點： "Transit process in Guangzhou Baiyun is very disappointing as we had to step down the staircase to the tarmac squeezed onto the bus that takes us around the airport to get drop off in another side of the airport, giving me very little time to run for my connecting flight. Airline also left my luggage in Guangzhou, so am yet to receive my luggage as per now."
優點： "Not crowded."
缺點： "Waited three hours at Shenzhen airport before I could check in for my flight. Then waited two more hours in a dismal VIP lounge."
優點： "Crew efficient, Food satisfactory, Boarding is fine. You just have to have no high expectations"
優點： "The Flight Attendants were very kind and helpful. always a lot of legroom!!"
缺點： "Didn't have individual TV screens on this route"
優點： "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
缺點： "Everything is awesome."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "They provided accommodation for the layover I had in Shenzhen for free, the service is good and the crew as well! Would fly with them again!"
優點： "The crew was not attentive. I asked some water to take my meds n never get bank to me. I have to asked them 3x."
缺點： "I had to climb 3 sets of stair during the plane change and the flight got delayed."
優點： "The onboard staff was polite and helpful, but inexperienced at dealing with unruly passengers. On flight departure (rarity in the PRC)"
缺點： "The food was something you can get on the average street corner in Shanghai for about 1.00 USD. I understand costs are important, but a steamed piece of bread and a foil packet of pickled vegetables is a bit of a stretch. The gate agents were less than helpful. I usually get an upgrade with my Delta status on partner airlines. Nope, not on this flight. I requested it and they said it is not possible on China Southern. I showed them my boarding pass from less than 48 hrs before on the same airline... they looked bewildered. Boarding was the usual "every man for himself". Zones? Classes? Awards members? Not in Shenzhen..."
優點： "Can't beat the price and the itinerary was great. Plane was on time, crew was very helpful and I thought the legroom was above average (especially for a 6 foot American traveling in Asia!). And the A380 was amazing! So big you hardly know you're flying. The air quality is good so we didn't feel dried out. My kids slept 9hrs and loved the movie selection"
缺點： "Food was ok"
缺點： "Very limited program."
優點： "Friendly crew, excellent boarding process, on time and punctual. Overall a wonderful flying experience."
優點： "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
優點： "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
缺點： "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks. They can do better, if they want to compete with the gulf airlines. Prepare for a long (at least 10 minutes) bus ride across the tarmac at Guongzhou. Very glitchy entertainment system"
優點： "The crew was attentive, and flights left on time."
缺點： "Had to clear customs twice. We had to get off the plane and get back on. Major pain, but it saved us money transferring to a domestic flight before taking the same flight internationally."
優點： "On time, promotly service."
優點： "Boarding was efficient"
缺點： "Service Crew was not friendly unlike other stewardess in previous flights"
缺點： "Our flight was delayed although this might not have been their fault."
優點： "The service was very good. The flight was quite late, but the friendliness and service of the staff made up for it."
優點： "They give you a free hotel room if you stay for longer than a certain number of hours."
缺點： "Food is ok, but it would be great if they had more Western food."
缺點： "Had to pay for free baggage... Food sucked. No entertainment. No english spoken, Late arrival late departuire. Usual sucky chinese airline experience."
優點： "Food is decent, selection of on-demand movies is good."
缺點： "Flight was two hours late leaving Los Angeles and 2 1/2 hours late arriving in Manila."
優點： "The flight there wasn't as bad."
缺點： "The flight back was horrible."
優點： "good food, good movies, excellent service"
優點： "Responsive. Clean well designed cabin"
缺點： "The entertainment menu. This matters for s long hayl"
優點： "Everything went smoothly, flights were on time & the crew was excellent!"
缺點： "The China Southern planes weren't as modern as I would have expected, but not bad!"
缺點： "Shouldn’t have babies or small kids in the business class"
優點： "Never never fly with This airline Poor Customer service"
優點： "The crew are amazing"
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
優點： "Crew was nice"
缺點： "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "The crew was great, and seat was comfy compare to other European airlines seats"
缺點： "Less salt in the food would’ve been better"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
缺點： "Too many security points"
優點： "Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business."
缺點： "Food was overcooked but plentiful Fruit selection excellent. More English fluent staff."
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
優點： "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
缺點： "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "Finally getting a flight the next day"
缺點： "My seat was given to someone even though I still had time to make the connection."
缺點： "Why is my passport number wrong?"
優點： "the order of boarding the plane"
缺點： "food was dry"
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "Clean plane. Left on time. Better than average legroom."
缺點： "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
缺點： "The flight was delayed by 40 minutes."
優點： "The food was good and staff was friendly"
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
缺點： "XiamenAir lost one of my bags and has still not found it"
優點： "Crew, comfort, food, entertainment."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "They redirected me to other carriers"
缺點： "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
優點： "GOOD Service, Great Priceing!!!"
缺點： "Was just a bit warm"
優點： "Boarding was pretty quick."
缺點： "Seats were quite uncomfortable. Not much leg room."
優點： "Boarded early."
缺點： "Smaller plane so not much room to move around. No individual entertainment system."
缺點： "The fact that I was not able to get on my flight because I didn't have a visa after I called the airline over a week before my flight to ask about it and they told me I didn't need one. They told me I would get a temporary 72 visa upon arrival in Fuzhou but when I went to check in this was not the case. Now they won't give me any money back for that flight or the one I had to buy to get home. It was their fault I was not on the flight and they won't own up to it. I will never fly with them and I will do my best to let others know that they shouldn't either"
優點： "I liked how much space I had when I was on the plane, the meal and thw drink was good."
缺點： "There was no automatic check in online or no place to check where to flight to, for exampleT3 or T4 to the building. For foreigners, this is a big deal because I felt lost and uncomfortable. And there was not a very good reminder of the flight. The ususal reminder should be send out within 24 hours, however, it didn't show on the first trip and it popped up when return but 4 or 5 hours to the flight. This need to be changed!!!"
優點： "Meals and food was really good"
缺點： "It was hard for me to find the right building number if it was given online. Check in online system and a reminder on time would be great!"
優點： "It was a terrible, long and very crowded flight."
缺點： "The people/passengers. The whole flight felt like a budget airline. I am not looking forward to the return."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Flight delay was a pain from LAX to Nanjing."
優點： "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
缺點： "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
優點： "It arrived safely. Price."
缺點： "Aggressive crew. Late departure with constantly changing delays."
優點： "The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai"
缺點： "Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew."
優點： "Boarding was fast and efficient. Flight was on time leaving and arriving. Meal service was efficient."
缺點： "Crew wasn't rude but wasn't overly friendly. They seemed responsive. A bit stingy on the drinks (I only had water and each time got only 1/2 to 3/4 of a cup). We pre-ordered vegetarian meals and they did supply them, but they got the orders wrong (we ordered different types of meals and only got one type). The biggest issue is the layover. China Eastern does not supply a hotel for long layovers. We applied from their website beforehand, but they canceled the hotel program. They did supply vouchers for food which was nice, but in Terminal 1 there is no resting lounge to lie down or clean up in, except for the VIP lounges which we didn't have access to."
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "New planes"
缺點： "Entertainment selection, regular food and beverages"
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "See above........."
缺點： "See above................"
優點： "Friendly personnel. And, the computer options on the backs of the seats to use for movies."
缺點： "We were told when we confirmed our reservation seating in Bali that we had been assigned seating with long leg room. .... which we did not get. When I asked a flight attendant if the seats by the exit door were open i was told yes but it would cost 1000 cash [I assume chinese currency] or $100 US. I said I was not OK with increased charges and all through the flight the two seats were not occupied by customers. This does not equal good customer service. One of the flights was an old plane with non-functional air conditioning.."
優點： "Price was great. You get what you pay for."
缺點： "Flight delayed 2.5 hours out of LAX. Flight attendant was rude, snippy and bigoted to my 14 year old daughter. They wouldn’t put our seats together so I didn’t know how she was being treated. I asked for snacks for the kids and was given about 10 peanuts each."
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
優點： "The crew frequently offered dr8nks in between meal service."
缺點： "I did not enjoy the food. There were not non meat options."
缺點： "flight from NYC was delayed for 11 hours. then we were in line for more than 4 hours in Shanghai."
缺點： "Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge."
優點： "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
缺點： "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "The airline did its job in getting me there alive and on time."
缺點： "Not comfortable. Cant use phones at all. Crew wasn't very hospitable. Entertainment system wasn't fully functional. They make you close the shades no matter what time it is which takes away the perks of having a window seat."
缺點： "This was by far the worst airline experience I've ever had. This airline almost appears to go out of its way to treat it's customers poorly. The experience starting with check-in is a customer service nightmare."
缺點： "Bad leg room no food and drink options no entertainment"
缺點： "When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias"
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
優點： "The fact that I did eventually get to my destination in one piece."
缺點： "Being delayed over 8 hours and offered nothing in the way of compensation despite asking."
缺點： "Flight was delayed for over two hours...with no explanation or contact from ground staff."
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 email@example.com"
缺點： "At the time I booked,you did not tell me that the flight from HGH to PVG was not a flight. From HGH took a local bus that I did not where it was for the language barrier Manage to get there...however they send me to a different bus terminal... Where they make me wait again and almost could not take the bus to PIG I arrived very late to PVG so I did not have a choice on a seat I was really a nightmare And Kayak does not have a contact number where can I get some help Danny Kim tel 3108717347 firstname.lastname@example.org"
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
缺點： "Long flight. They don't like anyone opening the window shades but I would have liked to see the Alaska coastline we flew over."
優點： "I was forced to book a $200 hotel room because your company would not pay for me a room to stay in because I had almost a 12 hour layover at night.so I will be adding that to the lawsuit as well."
缺點： "so I will be adding that to the lawsuit as well."
優點： "Managed to get a seat in a good spot which more legs soace"
缺點： "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
缺點： "NO VEGETARIAN OR VEGAN FOOD OPTIONS. Chicken beef or fish. The entire long plane ride the only thing I could use as a meal was juice."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Great crew. Meals & ice cream on board. English language newspaper was a nice option."
缺點： "Small seats for Americans (we are larger & wider than Asians, in general terms). No TV's on board."
缺點： "Late boarding/departure (40+ mins delay). Poor food quality (no choices). Insistence on having all phones turned off during the ENTIRE flight, and having flight attendants enforce that rule, which is an archaic policy that no self-respecting airline does anymore."
優點： "No delay"
缺點： "Slow check in and unprofessional attitude from HKG airport crew when line up to get check in. Actual check in was good,"