優點： "Air China did an excelent job to get me to my destination."
缺點： "Kayak.com did not notify me my flight was cancelled. By my own dumb luck I showed up early enough for Air China to put me on a plane that was boarding. Come on kayak. You failed to provide details that could have ruined my trip. Get it together."
優點： "Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!"
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
優點： "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
缺點： "The coach seating is very tight. I wish there was more leg room."
優點： "It was cheap"
缺點： "The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again."
優點： "Nothing amazing"
缺點： "Flight was delayed for over an hour ,"
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
優點： "The crew this time was outstanding! Also, the food improved much from last time."
缺點： "My entertainment screen did not work."
優點： "Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent."
缺點： "Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with."
優點： "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
缺點： "The entertainment."
缺點： "Very angry at being left off previous flight. No help from Air China. No one around to assist transferring travelers. Does not appear that the carrier bearing the name of China cares about customer service."
缺點： "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
優點： "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
缺點： "Leaving :("
缺點： "No updates on reason for 2hr delay of flight."
優點： "The lovely crew."
缺點： "Transferring at Chengdu airport is not a good experience."
優點： "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
缺點： "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."
優點： "It was the fastest boarding that I have ever experienced in an aircraft of that size."
缺點： "I was requested by 2 flight attendants to trade seats with another passenger so that he could sit with his wife who was sitting right next to me but wouldn’t ask herself. Eventually, the wife moved and there was an empty seat that was then filled with my neighbor who put her feet in my lap when she sprawled out. I did not sleep for the entire 10 hours."
優點： "Good amount of movies to choose from. Food was decent."
缺點： "The flight was uncomfortably warm. They give you blankets but they weren’t needed. Our luggage was never put on our 2nd flight."
缺點： "the transfer process for 'transit stops' in Shanghai was cumbersome as there is not 'transfer' counter from AirChina to assist you. Everyone had to pass custom as new arrival foreigners, wait for '24-144hr transit visa check', go out of custom to arrival point, then re-check-in at AirChina counter as new departure, go through security again and be stamped with a departure visa check!! If you have less than 2hr transit stop, be sure you tell Chinese airport agents to expedite your process, esp if you have checked-in luggages! Good luck!"
優點： "Food was decent."
缺點： "Overall air China service is quite poor."
優點： "seat next to me is empty and my seat is close to the restroom"
缺點： "1. some passengers (2; one father and one kid) took 6 seats (flight attendant was nice to let them move to the middle row that has three 3 empty seats) in front of me and threw trash onto the floor constantly. 2. I did the over night stay in Beijing. There should be more directions for dealing (assisting) with the long layover, such as hotel options/in terminal service (where to get it); otherwise, the airport at Beijing is chaotic and you will spend lots of time trying to figure out where to stay (and might get ripped off??) 3. ."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
優點： "Nice stewardesses"
缺點： "Can't use cellphone in airplane mode! Should have been warning about this. 2 hour delay with no explanation"
缺點： "My fly was delayed 2 times. First, i flu from lax to beijing, my fly was changed at last minutes so they changed our to another fly to have enough time to transfer in beijing . However, i had to pay 150$ more for the seat because this fly was full. Second, my fly in Beijing was delayed again. this time I waited 6 hours. When i asked them how long this fly delayed? They did not give me any answer, so my family in vietnam was waiting for me 6 hours in the airport. I will never back with air china. I think they delayed the fly on their purpose. They have many choice for time when you book ticket . Bur later they will delay to have full customer from many different fly make all customers in only one fly to save their cost"
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
缺點： "horrible airline."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "With 1 hour connection for international flights to Europe, I almost missed my connection with many other passengers. Luckily, the other connecting flight was delayed so passengers could connect."
缺點： "No use of cellphone even after take off and landing."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
優點： "one flight the attendant thanked me for being gold The agents at red house for gold members in Shenzhen were amazingly helpful in getting me a flight in time to connect when mine was badly delayed, really helpful"
優點： "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
優點： "Generally every thing, good excellent, seats comfortable crew fabulous!!"
缺點： "For passengers continuing their flight and for which a free room is provided in Beijing, it would help if written direction on how to get to customer service counter which provides hotel authorization and transportation to hotel."
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
缺點： "Chep ticket did not send us any information for the flight .we need to check the flight detail from Google .others did send us the information one day before about the confirm flight and the terminal infor ."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
優點： "Selection of movies"
缺點： "Small seats"
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
缺點： "So I was a little offended when the crew started giving out breakfast during the flight. They completed ignored me and the lady beside me and didn't bother to give us our food. I thought at first that they just had other things to deal with and will come back to us right after but that didn't happen. Moreover, the crew members were busy helping and talking to caucasians who were sitting in the row across the aisle from us. The crew members came back several times to them during the process of giving out food; it is hard for me to be convinced that the crew members simply did not realize that they forgot to give us food. I don't know if this is just a case caused by carelessness or racism but I sure did not feel great about it."
優點： "Was pretty cheap. That's about it."
缺點： "Forgot preordered special meal requests. Not enough water served; was super dehydrated after the 10 hour flight."
優點： "It was just a normal flight."
缺點： "The flight was delayed and the departure time was pushed back a few times--our total delay time was about1.5 hours."