缺點： "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
優點： "Easy boarding. Pleasant crew. Airport staff helpful and assigned preferred seat type."
缺點： "Unable to checking online. Airline telephone customer service could not resolve. Had to checking at airport."
缺點： "From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal"
優點： "The food was excellent for airline food. The crew were very nice."
缺點： "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
缺點： "Every thing perfect, I’m so happy with the service."
優點： "Seats have enough legroom, everything is clean"
優點： "The crew was great! The seat is okey!"
缺點： "My honest opinion was about foods they have choices like chicken and fish. But sometimes they might don’t have enough chicken or something cause some people don’t eat fish either like me. Or they’re allergic to fish. But still eat some of the foods except for the fish. Sorry about that."
缺點： "The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!"
優點： "Pros: Very pleasant and helpful crew flying back."
缺點： "Cons: Small seats, food was scarce and mediocre (considerably better on our flight away versus coming back). On flight to China, crew were quite curt. The in-flight entertainment was low-quality--both my and my partner's tvs were broken for our return flight."
缺點： "We had no option available for food. They only had fish. The crew has difficulty communicating in English which makes even a small request stressful."
缺點： "my middle name was incorrect and neither the airline nor the booking company Justfly could correct my name. They couldnt help me to ensure i could still make it to Kathmandu. Only option I had was cancel."
優點： "Comfortable seats, just enough of legroom"
缺點： "Flight was delayed."
優點： "Dim sum for breakfast"
缺點： "No fresh veggies"
優點： "Service was good."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
缺點： "Worst experience. Luggage was left at stop over. Not only was luggage delayed two days, also was it damaged and cracked."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "Again - flight was on-time, boarding was quick and painless, entertainment options were extensive, cabin crew was accommodating and efficient, food was fine ... NO COMPLAINTS!! What more can one ask for?!?"
缺點： "I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast."
優點： "On time departure and variety of foods to choose from during the flight. Staff was very accommodating of requests and did their best to provide excellent service."
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "Bad service..missed connection..Missed our connection.."
優點： "I liked that it was an almost empty flight. Food was average."
缺點： "Pilot couldn't land so made a different airport landing and waited two hours to let weather clear up. So a 14 hour flight was 17 hours long. Missed connecting flight so was loaded onto another flight. After onboard had to wait another hour before we could take off. Arrived at hotel after check in time had to sleep outside of hotel till they opens next morning. Horrible trip!"
缺點： "Service and ammenties are on a level with an ultra low cost carrier. As long as expectations are low, you won't be disappointed"
優點： "The food is good"
缺點： "The air-con is too cold and the staff said there were no blankets left"
優點： "Crew was nice and provided good service"
缺點： "No entertainment system Passenger next to me was a child and kept putting his feet on me."
缺點： "Crew was welcoming, but the seats are terribly cramped. The delay also pushed an already long flight into torture."
缺點： "Very limited program."
優點： "The flight arrived on time. The cabin crew was reasonably polite."
缺點： "The service was underwhelming. While it wasn't bad, it felt like a domestic flight instead of an international flight. Boarding was a free-for-all."
缺點： "There were several open seats in business and economy comfort class. However, the airline would not upgrade seats without paying a $1000 fee. Consequently, there were several open seats in business and economy comfort class that were vacant on a 14 hour flight. This is bad practice and a missed opportunity to delight customers without any additional expense."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "Nothing positive"
缺點： "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"
優點： "They give you a free hotel room if you stay for longer than a certain number of hours."
缺點： "Food is ok, but it would be great if they had more Western food."
優點： "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
優點： "Agent failed to forward my meal request but the crew somehow scraped together what I needed."
缺點： "Skipped me for drinks."
優點： "Enjoyed pork curry with rice"
缺點： "No comments"
優點： "Wide seats business class"
缺點： "Food, boarding, poor English"
優點： "Staff were so helpful - had a tight layover time in CAN and the staff went above and beyond by ushering me to the right locations."
缺點： "Food could have been fresher but overall still acceptable."
優點： "food, boarding procedure"
缺點： "Even airplane mode turned on, passenger is not allowed to use mobile. no private screen"
缺點： "Flight to Fuzhou delayed hours, no information given. Flight from Fuzhou was cancelled. China Southern didn't book us on another flight, or notify us. I spent an hour and a half trying to get a substitute flight (which left 5 hours earlier, meaning our layover was 7 hours in the airport). They said they wouldn't charge me this time (?!). The customer service was terrible, but the fact that they cancelled a flight without notification and re-booking was preposterous."
優點： "The seats, leg space was good. Crew was helpful. Food was just average."
缺點： "Entertainment was poor; very limited selection."
優點： "Flight was not bad. Service was okay, snacks with bread."
缺點： "No announcement in english was given."
優點： "it was cheaper than others, which is why i took it. the crew was less interested in good customer service than many other airlines, though they were polite if you asked them for anything. huge double decker airplane, not much turbulence, decent entertainment system. food was good enough but nothing fantastic. seats were fairly small for a 12 hour flight. i'm not very big myself so i can't imagine how some others might have felt. i wouldn't say that there was anything very bad about the airline or the flight, but there wasn't anything great either. very mediocre."
優點： "The food was terrible! No snacks (not even a cracker!) in between meals. We waited 8 hours for the second meal."
缺點： "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
缺點： "Worst service ever!!!"
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
缺點： "Hope to keep departure on time !!!!!!"
缺點： "The crew should speak better English. They polite and helpful but clear English is a plus value"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Staff was nice"
缺點： "The food vegan Movies"
缺點： "Too many security points"
優點： "yes crew were amazing"
缺點： "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"
優點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
缺點： "Flight got delayed in Xiamen, miss the connecting flight to chongqing."
優點： "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
缺點： "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
缺點： "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
優點： "crew was nice"
缺點： "food was dry"
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
優點： "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
缺點： "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "The cabin crew were very nice and courteous!"
缺點： "Couldn't be helped, it was just a long flight!"
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "Nobody helped me switch my flight around, I hate you."
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Crew working hard. Seat comfort and clean restroom."
缺點： "Awful food. I basically not eating, going hungry."
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
缺點： "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
優點： "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
缺點： "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
優點： "all of the Xiamen staff were really great."
缺點： "Nothing that I disliked."
優點： "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
缺點： "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "They redirected me to other carriers"
缺點： "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
優點： "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
缺點： "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
優點： "Their price"
缺點： "Delays, delays and more delays. Then cancellations after!!!"
優點： "GOOD Service, Great Priceing!!!"
優點： "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
缺點： "3 hour delay, with no explanation given!"
優點： "Price, Opportunity to check out a city I never would have visited while on extended layovers"
缺點： "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"