優點： "Very courteous crew and seats are comfortable."
缺點： "For an economy seat it’s good enough for me."
優點： "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
優點： "chicken fried steak was actually good."
缺點： "had some difficulty understanding attendants' English."
優點： "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
缺點： "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
優點： "Crew was very interactive with my 2 year old."
缺點： "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
優點： "Charming and respectful crew"
缺點： "Everything's ok"
優點： "The seat was so hard for a really long flight"
優點： "Asiana staffs are so great with good service!!"
優點： "I like the assistant on my wheelchair, they take good care of me."
缺點： "All good"
缺點： "Better/more snack options."
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
優點： "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
缺點： "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
優點： "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
優點： "The flight got attendants were polite."
缺點： "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
優點： "Flight attendants are nice and working hard"
優點： "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
優點： "Crew was friendly"
缺點： "Seat and paid legroom were more uncomfortable."
優點： "Good on-demand entertainment system, safe flight"
缺點： "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
優點： "The seat layout"
缺點： "The seat belt very short on one side hard to operate"
優點： "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "The food was great and the crew were all very polite and friendly."
優點： "I basically like flying Asiana airlines. Overall experience is considerable good. Crews are friendly foods are okay."
缺點： "Action movies selection seems to be limited. Snack onboard were not variety compare to other Asian airlines. Recommend to made some instant noodles avaiable !"
缺點： "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
優點： "Like Asian service. Superb! I had a comfortable flight."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
缺點： "Nothing worth mentioning, everything was really good."
優點： "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
缺點： "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
優點： "The crew are the best and attention is also excellent"
缺點： "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
缺點： "Second meal was marginal"
優點： "Everything looks alright for a short trip."
優點： "Nothing. Too crowded."
缺點： "No attention given by your crew to my questions"
優點： "Meals themselves were surprisingly good."
缺點： "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
優點： "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
缺點： "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
優點： "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
優點： "It was fine. More leg room than some airlines."
缺點： "Not enough water to drink. Not cold."
優點： "Good food choice"
缺點： "Length of flight but you can't do s thing about that! Lol"
優點： "Overall, most liked - food"
優點： "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
缺點： "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
優點： "Always enjoy Asiana, clean planes good service no hassles"
缺點： "More options for tv shows such more episodes for korean tv shows like running man. Etc."
優點： "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
缺點： "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."
優點： "Great experience. Would definitely fly with them again!"
優點： "The crew was great! Food was not bad."
優點： "layover time is short. Transfer gate is very convenient."
缺點： "No worries with Hawaiian Airlines’ staff and service … the “free meal” (sandwich) was unexpected, tasty and something not found on other domestic carriers."
缺點： "The seats and the flight entertainment."
缺點： "Boarding process was messy"
優點： "Crew was friendly."
缺點： "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
缺點： "Free in flight movies"
缺點： "Just a few too many announcements and adverts, a bit noisy. But wonderful food and bev service and timely, comfortable flights."
優點： "Crew was amazing"
優點： "An entirely unexceptional airline that provides zero amenities for such a long flight."
缺點： "Charge me $20 more a seat and provide a meal and in-flight entertainment."
優點： "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth."
缺點： "Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment."
優點： "Crew was friendly and helpful"
缺點： "The chairs were definitely and lacked cushion in Hawaii Airlines"
優點： "The flight was smooth considering the weather. The crew was great and attentive."
缺點： "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."
優點： "The crew was very good and met all our needs."
缺點： "Free entertainment from LA to Honolulu."
優點： "Free food, space, drink."
優點： "No line to check out bags, hassle free to board, easy to find out seats, friendly staff. LOVE the USB charger in the seats and the complimentary “rum punch”!"
缺點： "Cabin could have been a degree or two warmer, it was very chilly. Seats in general cabin were very close together and we couldn’t get out of the seat when the seat was declined in front of us...we’re average sized humans and were pretty scrunched."
優點： "Crew was friendly. Plane was clean."
缺點： "Entertainment set up is terrible, only available through app for purchase on tablet or smartphone. Cheap and antiquated. No vegetarian options for food."
優點： "It’s wonderful to fly like our grandparents did with the style & comfort along with the service they enjoyed!! I cannot think of any other airline that serves a meal and on going snacks. I feel I got first class service (which I cannot afford) for a coach rate! Stepping onto the plane you get a sense of the islands. I’d recommend this airline to anyone!!"
缺點： "Being a 6 ft woman, leg room is important for me, which I had, but the seat where a bit close together."
優點： "Crew was pleasant and they try to give you a “Hawaiian” feel. They leave you alone and serve you without being intrusive."
缺點： "No closed captions for movies or tv or videos. Seat was very uncomfortable. Seat mates screen didn’t turn off so it was bright for her the whole trip."
優點： "Boarding was great, seats were not too cramped, flight was very smooth."
缺點： "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
優點： "Friendly, efficient, professional service. Super smooth flight and great service."
缺點： "I was annoyed with the fact that everything cost money. The women next to me asked for water and the flight attendant said that she could pay for it or wait for breakfast. I was thirsty on the plane but I was not about to pay $8 for a bottle of water. I was also not happy that almost all the movies (with the exception of three about the sea) had to be purchased. Most planes now have at least an app with movies on it for free, especially on 6 hour flights."
優點： "Still thinking about other!"
缺點： "Food, uncomfortable in my seat - could not move seat backward , crew not very smiley. First time using airline will not book in the future."
優點： "The flight to lax was good. It was awesome. The flight to HI sucked. But you can't win them all. I'm happy i guess."
缺點： "Everything was cool. I guess."
優點： "Variety of drinks"
缺點： "Flight delayed for 2 hours Not serving food and snacks until 2.5 hours after boarding even though it was already 4.5 hours after lunchtime and everyone was starving Flight attendants not responding to the service requests at all"
優點： "I like that they gave a meal during the flight, especially since it was a 6 hour one. Food wasn’t too special: a hot sandwich, chips, and cookie. Good overall atmosphere. Attendants were friendly and helpful."
缺點： "When checking in, there wasn’t any seats available. Needed to wait at the gate to finally get seat assignment, after boarding already started. Traveling as a party of two, was lucky to be able to sit together for a full flight. Also, all entertainment options cost money. For other airlines, some cost money and some did not. For a long flight, I would expect free entertainment, but I might be spoiled by flights to China."
優點： "Not that much, your airline is going to a place that is limited in air travel competition."
缺點： "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
優點： "Service of all staff is the best and friendliest of any American carrier, period."
優點： "The crew was nice. Liked having a meal."
缺點： "The seats were pretty cramped. No air above my seat. Got really warm"
優點： "Staff was friendly."
缺點： "Had to pay for basically all entertainment."
優點： "Offered free hot meal"
缺點： "Very tight seating"
缺點： "We were two hours delayed. I missed my connection. I had to pay another $150 for my flight to Maui."
缺點： "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"
優點： "Served food, on time departure and arrival"
缺點： "Entertainment expensive"
優點： "I tried putting my headphones in where the plug is.. but it wasnt working. Thought about telling the flight attendance but just thought I'd leave a note instead. And none of the TV shows were free......and blanket too I had to pay $10 for it. My overall experience with Hawaiian airline was ok."
缺點： "No free tv, not functioning earjack, too cold and no free blanket"
缺點： "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
優點： "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
缺點： "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
缺點： "The plane was delayed 9 hours for software issues for their incom. This seemed to me something that could be fixed faster, and it greatly impacted my trip. I understand delays for weather or hardware."
優點： "Crew are friendly."
缺點： "Monitor not functioning properly. You have to push the touch screen several times before it start to work also have to press hard on the screen to make it work. Snacks limited to only one. At least give 2. Food was bland. No condiments to go with the food."
缺點： "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
優點： "The crew was very nice and they did provide one complimentary meal."
缺點： "There wasn't really much space and the flight provided no entertainment. I had to pay 8$ for a entertainment package, I also had to pay to check a bag and was not informed of this until I got to the airport. Overall the price does not match the quality you are getting."
優點： "I loved this airline. The crew is definitely Aloha Spirit minded with Fierce resolve and great food, on time boarding and landing and I got the best blanket from Moana Mahalo, Linda"
優點： "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
優點： "Besides the poor food (but free!) and one grumpy stewardess, the flight was actually fantastic. One of the better flights I've had in a long time, and I fly a lot. Check in, boarding, and general smoothness of the flight was great in comparison to other domestic airlines. Will always fly Hawaiian if the prices stay affordable!"
優點： "Experience was great! Crew went above and beyond and we're all very warm and accommodating! The meal and complementary cocktail were a wonderful surprise!!i"
缺點： "I would have really appreciated having free tv like you find on Southwest- that entertainment would have been welcome on a 5 he flight!!"
優點： "First time flyer with Hawaiian Air. This is what all other domestic American airline companies should aspire to be."
缺點： "Can't think of anything ..."
優點： "The flight attendants were very nice"
缺點： "My charging station didn't work. I felt smashed from all sides."
缺點： "I wish there was air conditioning. It was very warm ok the plane."
缺點： "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Good crew. Great pilots."
缺點： "Food. Seat comfort."
優點： "Premium Economy did not meet our expectation compared to even US airlines."
缺點： "Crew Service was not very good."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "I liked the comfort of my location and seat"
缺點： "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."
優點： "The flight crew were helpful and attentive. Directions were clear and the boarding was organized."
缺點： "The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Was good service onboard"
缺點： "They could be upgraded my whole itinerary and not just 1/4 of the trip"
優點： "Crew was good"
缺點： "Food was not good"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Very uneventful flights and that is a good thing. Friendly flight crew, good food served and on time."
缺點： "The aircraft from was showing some wear."
優點： "Staff was terrific. On time. That’s most important."
缺點： "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
缺點： "Food was ok. Toilets were not given any attention during the 14 hour flight. Overhead bins were full so i had to sit for 14 hours with my backpack at my feet"
優點： "Loved the service of the crew, the food, and the spacious seating."
缺點： "WiFi would be a nice addition."
優點： "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
缺點： "The American films were good but they could be better."
優點： "Given we were in economy for a 15+ hour flight, things went very well. Seat was okay, food better than average, entertainment was reasonable."
缺點： "I didn’t like that I was in economy, and would have preferred business, but that’s what I paid for so all is well."
優點： "Smooth flight on Cathay Pacific, as usual. Great service from the crew, even in economy class. Best airline across the Pacific."
缺點： "Nothing. Everything was great."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Entertainment choices, wine, charger"
缺點： "Food Choice and Alcoholic choices"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Very clean everyone was nice, easy getting on and off flight"
缺點： "Movie and tv selection pretty bad! And seats not comfortable compared to the longer Cathay Pacific flight I had just taken."
優點： "service was excellent"
缺點： "boarding took very long."
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "CREW AND PLANE"
優點： "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
優點： "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
優點： "hospitality is very good.comfortable journey."
優點： "Excellent Entertainment Choices. Wonderful Staff/crew"
優點： "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
缺點： "A glass of wine or beer would have been lovely."
優點： "They gave 250 ml bottle water each on breakfast and dinner I like that . The crew members were helpful and friendly"
缺點： "There was less choice of movie. It would be good if they add more Bollywood movies and movies with more than 4 rankings."
優點： "Nice flight great service"
缺點： "I like everything"
優點： "Service is good."
缺點： "Food is too simple."