優點： "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
優點： "The service and food was great. Plains are new."
優點： "Very friendly and accommodating crew."
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
缺點： "Better food"
優點： "The crew and food both are amazing."
優點： "The crews were very kind and helpful."
優點： "very good"
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
缺點： "The food and drinks were sub-par"
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "Overall is good :)"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "服務 電影 雪糕"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "VERY FRIENDLY"
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Excellent and original Japanese meals"
優點： "I liked everything with JAL. Seats are comfortable, good food, excellent service."
優點： "Nicest crew I have ever seen!"
優點： "The staff"
優點： "Economy seating the best in the business."
缺點： "Old movies"
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
缺點： "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
優點： "Friendly and respectful staff, great meals, tasty!"
優點： "Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "The hospitality of the crew"
優點： "The airplane and all crevices"
優點： "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
缺點： "Seats are too small for tall travelers."
優點： "Food was quite good."
缺點： "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "Food and drinks"
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
優點： "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
缺點： "Long, long flight, not much leg room."
優點： "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "This was the first leg of 3 flights back to the US and it was great!"
缺點： "There was nothing bad about this flight."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
缺點： "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
優點： "Comfort as usual"
缺點： "No idea"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Friendly staff, fast service, and good food."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
缺點： "Great staff and food for a plane."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "Salad and fruit came Frozen"
優點： "The seat was nice"
缺點： "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
優點： "Good service"
缺點： "baggage was broken."
缺點： "very average"
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Great service."
優點： "Shortest duration"
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "Food was good also"
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "on time"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "Love everthing."
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
缺點： "Customer service..."
缺點： "instead of gluten biscuits, peanuts or popcorn could be offered"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Crew was very nice."
優點： "Nice wide comfrotable seats. The crew and staff were friendly and efficient."
缺點： "The food was just average. The overweight lady by me was all over my space. I wish airlines would tell passengers to consider thier neighbors and ask then to respect pooples space."
優點： "Everyone was friendly and approachable"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "Great fried fish for pre-ordered meal. Comfortable crew service for whole flight."
優點： "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
缺點： "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
缺點： "The fish offering was less than excellent."
優點： "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
缺點： "Delay for 1 and half hour"
缺點： "Flying is okay but landed is terrible"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
缺點： "It was too warm on the plane."
優點： "Good service."
優點： "In economy the seats recline more than your average airplane and also there's a bit more leg room so on a long flight this is a big plus. I also liked the fact that the washrooms are kept very clean during the flight and they offer toothbrush with toothpaste."
缺點： "Overall I liked everything is a very good airline. The flight attendants rush you too much for everything, that bothered me a bit."
缺點： "班機delay沒通知 大陸人太吵"
優點： "I liked the fact that the airline provides tooth paste, tooth brush, eye mask, ear plugs and slippers. For a long flight those are things I as a passenger really appreciate."
缺點： "the flight attendants are really un friendly and at times rude. When I asked for 2 creams for my coffee and 2 sugar packages she rolled her eyes. and I though that was so unprofessional and rude."
優點： "Friendly service. The food was good!"
缺點： "Bumpy ride could also be from hazy weather."
優點： "The plane was nice, seats comfortable, flight staff was super nice, ride was very smooth, like all previous Eva air flights."
缺點： "Nothing. Everything was great as usual :)"
優點： "Beautiful stewardesses, newer aircraft- roomy & amazing personal TVs w/ awesome movie selection."
優點： "Short flight with no delays"
缺點： "Seats didn't recline Outdoor entrance exposed people to jet fuel toxins"
優點： "blankets and pillows provided three meals nice customer service staff members spacious"
優點： "Food service good, all attendants are so nice!"
缺點： "They don't serve enough water, the tiny cups of water they give are just a sip!"
優點： "The entertainment options were really nice. The airfare I felt was good value for the money."
缺點： "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."
優點： "Feel safe and easy to change the flight"
缺點： "The food"
優點： "I remember back when i was a kid and my Grandmother took us to Disneyland, back when there was "Service" in the USA. If i can avoid any US carrier, and I will fly with EVA. there is meals on flight, checked bags, carry-on bags, smiles, all without extra fees, charges, and they were least expensive to fly."
缺點： "As with all airlines the seats are a little tight and a bit more legroom would be nice, I am a larger man and it was still comfortable even after 18 hours of flight time."
優點： "Pretty nice flight experience even in economy class! Food could be slightly better, for the western option."
缺點： "Seat size. Time crew came for drinks wasn't enough."
優點： "EVA is best choice to Bangkok for me. Friendly staff and crew. Easy layover in Taipei. Good food, wifi and entertainment. Will be flying EVA again soon."
缺點： "Movie selection was lacking\"
優點： "Comfortable seats and great service."
優點： "For travel on an 11 hour flightnon economy, I would expect to have water or drinks offered on that small tray about maybe once an hour at minimum. We had to ask every time we wanted water or when the meals were served they weren't served with wine or water so we had to ask for that. It got to us about 20-30 min later. The service was terrible to say the least. I realize that we were in economy and not all classes are treated equal, but some water offered or wine during a meal isn't too much to ask."
優點： "All of your staff were very professional, polite and very accommodating. I would fly would them again."
優點： "It was comfortable to be on the plane,peaceful and organized."
缺點： "The landing was very rough!"
優點： "For a coach flight is was better than i thought it was going to be!"
缺點： "No not really. If I had to pick and chose id say the food could be better but I'm also reaching for a suggestion."
優點： "Food was good. Wine was better."
缺點： "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
優點： "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
缺點： "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
優點： "Thai airways is always good, they are always one of our carriers of choice"
缺點： "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
優點： "The overall experience was good and relaxing."
缺點： "The toilet area could be better occupied to help skin dryness control."
優點： "Food and entertainment were consistently good."
缺點： "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
優點： "Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service."
缺點： "Overall great experience."
優點： "Crew food excellent"
缺點： "Could not get comfortable in the seats"
缺點： "On this flt just the inflight entertainment system at my seat which was not working"
缺點： "The plane was delayed about 30 minutes. They should improve this."
優點： "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
缺點： "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
優點： "Quick flight"
缺點： "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
優點： "The service was great as was the space."
缺點： "I would have liked a window seat."
優點： "On time Comfortable seats Great service"
優點： "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
缺點： "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
優點： "Good food accompanied with excellent inflight service from crew members"
缺點： "Insufficient of good movies"
優點： "Professional staff and good food"
缺點： "Landing was a little bumpy"
優點： "The crew were lovely and polite"
優點： "Very short flight"
優點： "The flight was smooth and quick. The meals were delicious too"
缺點： "Long time getting through Frankfurt airport security"
缺點： "食物差 設施差"
優點： "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
缺點： "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
缺點： "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
優點： "Speedy boarding, early arrival and generally comfortable flight."
缺點： "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
缺點： "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
優點： "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
缺點： "Attentive and helpful cabin crew."
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
優點： "return flight on a brand new plane - always helps Excellent movies selection"
優點： "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
缺點： "There was a 30 minute delay at the gate for boarding which was not announced or informed."
缺點： "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
缺點： "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
缺點： "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
優點： "Crew friendly"
缺點： "Poor food and boarding"
優點： "Fairly spacious, the food was nice and we were given beverage's at a good pace."
缺點： "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
缺點： "Lack of legroom"
優點： "Nothing this time"
缺點： "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
優點： "Everything was ok"
優點： "on flight entertainment made the long flight easier to deal with"
缺點： "nothing everything was perfect"
優點： "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
缺點： "Late ,always late leaving and Landing"
缺點： "crew from Jakarta to Bangkok was worst"
優點： "I’m in awe of the special attention we received from the time we entered the airport, all the way to the gate. It was amazing. I can’t fault the service from the home airline."
缺點： "The food was a touch too salty for my palate. It would have been nice to have someone meet us at Osaka but this may be asking too much."
優點： "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
優點： "Attentive service, great food, smooth flight"
缺點： "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
缺點： "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
優點： "Vegetarian food was ok. Crew was very polite and helping."
缺點： "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
優點： "Excellent service"
優點： "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
缺點： "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
缺點： "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "About cabin crew for for more smile"
優點： "The luggage space was good."
優點： "CX crews are professional as they are very customer oriented"
缺點： "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
優點： "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
缺點： "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
缺點： "flight always late as usual"
缺點： "Not much"
優點： "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
優點： "Crew very attentive. Red eye so you may need to call but very good. Comfortable aircraft slso"
缺點： "No complaints"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "very friendly staff"
缺點： "seats could be more comfortable for long flights, better food choice"
缺點： "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."
缺點： "I didn’t have a pillow."
優點： "Good crew, new plane, Ok food, good drinks"
缺點： "The seats are really uncomfortable"
優點： "Crew provided excellent service, seats were comfortable and food and drinks were great."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Always consistently good.."
優點： "Just great all round"
優點： "Staff onboard were extremely helpful."
缺點： "Cathay Pacific lounge (The Peir) didn't broadcast boarding announcements so we nearly missed it."
優點： "Superb crew and excellent service."
優點： "The crew is excellent. Travelling with baby and they take care of us attentively"
缺點： "Delayed 30min in the end."
優點： "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
缺點： "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
優點： "Food better than qantas Good leg room Very attentive attendants Good range of movies"
缺點： "It was pretty good for the price"
缺點： "No in-flight WiFi was disappointing."
優點： "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
缺點： "A white hair found inside the main course. The crew return it back to you."
缺點： "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
優點： "The food - best in the sky"
缺點： "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
優點： "Everything was on time, with no hitches or major inconveniences."
缺點： "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
優點： "Staff were friendly and helpful"
缺點： "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
優點： "A free upgrade to premium economy - I think the flight was over booked."
優點： "Usual Cathay high standards - which is what one expects."
缺點： "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
優點： "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
優點： "Like a little private apartment, glorious."
缺點： "No wifi, limited mivies"
優點： "Luggage allowance, in-flight meals, good flight, arrived early"
缺點： "Cabin a bit "dull""
優點： "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
缺點： "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
優點： "Great crew, quick boarding"