優點： "The crew was amazing"
優點： "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
缺點： "More variety of movies"
優點： "The service and food was great. Plains are new."
優點： "Cabin crew were very helpful and polite."
缺點： "Food lacked flavor."
缺點： "Better food"
優點： "The crews were very kind and helpful."
優點： "The crew was absolutely amazing!"
缺點： "I think everything was amazing"
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "Sky Time drink was interesting. Flight was on time."
缺點： "More leg room. Better information on what is included as far as meals / drinks."
缺點： "The food and drinks were sub-par"
缺點： "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
缺點： "This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight"
優點： "Overall is good :)"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "服務 電影 雪糕"
缺點： "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
優點： "VERY FRIENDLY"
優點： "Very friendly and accommodating staff on JAL every trip"
優點： "Clean plane, very nice crew."
缺點： "Flying coach is always cramped for a tall person!"
優點： "Service was excellent."
缺點： "The food could have been a little more mainstream"
優點： "Excellent and original Japanese meals"
優點： "Flight was comfortable enough"
缺點： "4 stars for food and entertainment as it was only an hour flight."
優點： "I liked everything with JAL. Seats are comfortable, good food, excellent service."
優點： "Nicest crew I have ever seen!"
優點： "Good service and very clean plane."
缺點： "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
優點： "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
缺點： "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
優點： "Economy seating the best in the business."
缺點： "Old movies"
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "The hospitality of the crew"
優點： "The airplane and all crevices"
優點： "The food and plum wine. The entertainment packet was nice too!"
缺點： "The folks coughing on the plane."
優點： "Food and drinks"
優點： "The service was excellent and the staff friendly. Service was fast and staff friendly."
缺點： "Small leg room."
缺點： "Free Wi-Fi would be nice"
優點： "JAL is the best airline I've ever flown."
缺點： "Food isn't to my liking but was good."
優點： "Good food and excellent service On time"
缺點： "There are not much choices for movies News uses Japanese only"
優點： "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
缺點： "I did have any negatives on this flight"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "This was the first leg of 3 flights back to the US and it was great!"
缺點： "There was nothing bad about this flight."
優點： "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
缺點： "Absolutely nothing."
優點： "Customer service was awesome and the food was good"
優點： "excellent seat space and excellent in-flight service."
缺點： "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "no -all that was amazing was the complete idiocy of ana"
缺點： "virtually everything was a unacceptable starting with the gate staff ..."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
缺點： "if the seat can be reclined a little more"
優點： "All crew are so kind.Great services."
缺點： "Old man next to me couldn’t keep his arm on his side."
優點： "Friendly staff, fast service, and good food."
優點： "Crew members was very polite and food was good"
缺點： "seat is quite small."
優點： "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
缺點： "Salad and fruit came Frozen"
優點： "The seat was nice"
缺點： "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
優點： "It was alright."
缺點： "Prepare to wake up with neck pain."
優點： "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
缺點： "very average"
優點： "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
缺點： "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
優點： "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
缺點： "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
缺點： "Food was not good, seats not comfy"
優點： "Great service."
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "Food was good also"
優點： "Food and service was excellent."
缺點： "Seats in economy were narrower than other airlines."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Love everthing."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
缺點： "Very nice services"
缺點： "Nothing, everything was as expected"
缺點： "Food was a bit salty. Bread was so cold."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
優點： "2 inches more legroom in economy than other airlines on that route."
優點： "Most all."
缺點： "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
優點： "Legs-room was good."
缺點： "Sit have good legs-room, but not a great comfortable sits... Food can be better."
優點： "On time, comfort, good food, good deal"
優點： "Everything but the food menu. But it's okay. I usually order Hindu meal."
缺點： "Nothing except food menu. The standard menu does not change very much. It's always very similar."
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
缺點： "Not ok"
優點： "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
優點： "Great service, everyone was happy to do their job"
缺點： "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
缺點： "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
缺點： "Veg meal options"
缺點： "The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray."
缺點： "Different site next time"
缺點： "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."
優點： "Not very comfortable"
優點： "It got me to my destination"
缺點： "The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?"
優點： "Front Business class cabin solitude only 2 rows."
缺點： "Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing."
優點： "They wouldn't allow me on my flight from Shanghai to Los Angeles one an a half hours before my flight because they said that the gate had closed an hour and a half before the flight was set to depart. And the flight was delayed for an hour total Garbage. They sent me to a hotel in Shanghai and said I was booked the following morning. When I arrived the next day they didn’t have any information about my situation and wanted to charge me for a new business class seat."
缺點： "Customer service"
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "We got food (unexpected) and the seat was mildly comfortable. I don't feel like I can complain. The staff were nice and the trip relatively short. I liked it."
缺點： "There was basically no entertainment. Only a small screen but I could not read the English subtitles and I could not hear the audio either. I brought my tablet, but the flight would have not been very tolerable without it."
優點： "Being fed twice was nice. Good selection of movies."
缺點： "Food was not so good. Was no vegetarian option so pack ahead if you are vegetarian/vegan."
優點： "Very nice staff and flight"
缺點： "Nothing to complain about"
優點： "Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard."
缺點： "Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english."
缺點： "Upon arrival in PVG, CEA representative met me and gave 2 meal vouchers even though I was supposed to receive a hotel for the 20 hour layover. She denied that any hotel was supposed to be provided and told me to go talk to the transfer counter, despite it being obvious that no one was at the counter. All CEA counters in the airport were in fact closed because it was 1am, and the best the phone hotline could do was verify my reservation but tell me that since all their employees had gone home there was no one in the airport they could reach. They suggested I “quickly look around” the airport to see if I might find a CEA employee to show the reservation to. I ended paying for what turned out to be a horribly dirty motel for the night. Will definitely be avoiding CEA in the future. Also, plane smelled like people were smoking on board."
優點： "Boarded well."
缺點： "A three hour flight should have TV's for entertainment."
優點： "Business class. Great seats with good recline, nice and roomy. Ate one meal, which was fine, passed on the second. Flight staff was friendly and attentive."
缺點： "Luggage not was not transferrable to next leg, final leg was Thailand the next day, 16 hour layover. Needed to pick-up luggage, store, then check them the next day. Would be great if luggage would connect the next day, as other airlines do,"
優點： "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
缺點： "Food was terrible but we had heard that and carried our meals on, plus snacks."
缺點： "The flight reeked of smoke as if there had just been a fire or someone was smoking on board. It aggravated my allergies. My seat also did not recline"
優點： "Small seats uncomfortable Too hard, No entertainment"
缺點： "Seats very uncomfortable"
優點： "On time"
缺點： "Tiny seats"
缺點： "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"
優點： "NOt much"
缺點： "Class was very poor, I bought a First Class ticket and seats were barely Delux Economy. Food was weak at best,"
優點： "Flight attendants smiled this time. Two years ago and I thought they were all going to cry the whole voyage (maybe double shifts? or told earlier they were all fired?)."
缺點： "China Eastern, the airline people fly for the bargain prices... and we suffer for it. Worst this time was that they lied on the flight times and 'forgot' to include the 13 hour overnight layover in Shanghai! Now Shanghai Airport has closed the transfer terminal at night, so flying Shanghai Airlines from Bkk with the midnight arrival leaves you stranded with a 13 hour, all night layover and nowhere to sleep. A nightmare. Food was terrible. Flight wasn't terrible but check in was a nightmare, as always. oh... even worse... they wouldn't check me in for both flights!!! So, I will have to check in through ANOTHER NIGHTMARE standing in line like cattle check in. I wish they had a line for people without bags. But when I check in for an international flight with connections, I do NOT want to have to do it twice... and stress about my seat, etc. etc. Bad airline. Avoid it if you can."
優點： "everything was pleasant, from flight attendants to comfort thank you"
優點： "Not close atttention to details. Going through China is not so good, better through Seoul or Tokyo."
缺點： "Crew is lazy about maintenance of the bathrooms. Do things that are more about selling duty free than caring for customers. Weird Chinese law that cannot turn a cellphone on even in airplane mode."
優點： "Terrible customer service, old plane still had ashtrays, served warm coke with no ice, food was shockingly bad, raw onion and squid salad, searched 3 times in communist china, no air conditioning in main terminal in Shanghai, crew was rude. Etc. etc"
缺點： "Terrible food. Bad customer service, old plane, power points broken, rude flight attendants, no air conditioning in main terminal in Shanghai- worst flying experience of my life."
優點： "Food was great"
缺點： "No phone policy even on airplane mode which isn't even logical, plane was not very comfy"
缺點： "Worst food I've ever had."
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
優點： "Overall a great experience. Friendly, attentive crew, newer plane, timely departure and arrival, and great value."
缺點： "Food could be improved a bit"
優點： "Got us to Shanghai in one piece."
缺點： "Smelled cigarette smoke on at least three separate occasions. Didn't see who did it, but when we told the flight attendants they claimed they didn't smell anything. We were not the only ones to smell it, so either the flight attendants had no sense of smell or they were covering for someone - probably the pilot."
優點： "The staff were impeccable and helpful. The plane was very clean and the flight crew kept it very clean."
缺點： "Boarding all zones at once was chaotic."
缺點： "Flight was delayed two hours, so flight that was scheduled to arrive at midnight didn't get in until 2:00 am. With no other flights arriving at that time, it still took an hour for the luggage to come up in baggage claim."
優點： "Nothing horrible happened."
缺點： "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
優點： "On time departure and arrival"
缺點： "Small seats, no leg room, mediocre/poor food"
優點： "Always dependable. I witnessed staff working hard to help people get on flights that were overbooked due to spring break."
優點： "The flight crew was nice and attentive and in terms of comfort is was just fine for a 4hr 30mim flight. It was a small plane but no big deal for that amount of time"
缺點： "I really didn't enjoy the food or entertainment. Food as always is just a matter of preference and plus it's air plane food so I guess there is no point in overly critiquing it. I will say they give you a pretty large portion size so if you like the food you are in luck. I did not like the entertainment. They ran two movies everyone had to watch, this would normally not be a problem as I would just listen to my own music or audiobook or whatever I downloaded but this airline does not let you use your smart phone at all during the flight even when on airplane mode."
缺點： "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."
優點： "The flight movies."
缺點： "They wouldn't allow me on my flight from Shanghai to Bangkok because they said that the gate had closed an hour and a half before the flight was set to depart. Then they didn't tell us that that would cancel the rest of the flights for the trip so I was stranded in Bangkok for an additional two days and I missed my flight back to New York and I had to buy a new ticket. I also had flights to Hawaii that I was not able to use and I was only able to get reimbursed for one of those tickets. It was an awful, horrible experience."
缺點： "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
優點： "THANKS FOR GIVING US THE BEST POSSIBLE PRICES AMD EXCELLENT CUSTOMER SERVICE WE WILL KEEP USING KAYAK FOR EVER ☺☺"
優點： "Service overall was good but the experience was lacking in some areas. The seating was fine but entertainment selection was really limited. The wifi didn't really work or was so slow you couldn't open anything. Meal selections and snacks were just ok. There was really nothing on the menus that were spectacular. Headphones and things like that were cheap and not really any better then economy. Lay flat was what was important to me and the price was really good but knowing now what I know would pay more for a better carrier with better business class amenities."
優點： "New aircraft with lots of space in biz class."
缺點： "Adequate food service."
優點： "Nice staff"
優點： "Knowing I will never have to experience this again"
缺點： "After being served a meal that made me violently ill , it was all I could do to stay out of the bathroom. China Eastern website is inaccessible unusable and the customer service help line was even worse. So I just forgot about even being able to pick my seat. There is absolutely no information or entertainment system on this flight. When the plane from Bangkok to Beijing touchdown at the airport we hit so hard the plane bounced, the hardest Landing I've ever experienced and I have been flying for over 40 years."
缺點： "Dropped us on the runway and had to take the bus to get to the terminal. This was an issue as I only had 1.5 hr to connect to my international flight. Probably nothing they could have done, but still irksome."
優點： "The flights were close to being on time. The plane was not too packed. The food was hot and satisfying. The staff was well trained and presentably attractive. Things were clean."
缺點： "That dang bus trip to the airplane. Not much to do for it, though; inexpensive means the plane does not incur charges for terminal connection. Maybe when the construction at Singapore is completed, that will change."
優點： "Very clean, prompt food service, kind and quick staff. Very happy with my flight!! Looking forward to booking China Eastern again :)"
缺點： "Quality of the movie, difficult to hear the voices with the given earphones."
缺點： "Crew members were nicer than those on China Eastern, their sister airline."
缺點： "I could not hear the announcements at all, volume is too low. After the flight took off for about one hour, I tried to go to the bathroom, but the seat belt sign was on most of the time."
豁免更改費用。 搜尋泰國飛往台北市 台北松山機場的彈性機票