缺點： "On time and comfortable"
優點： "Excellent service from the cabin crew."
缺點： "The Japanese (Washoku) breakfast was not as good as I expected."
缺點： "Food and entertainment could better"
缺點： "Wonderful food and service"
優點： "Their friendliness And care for the passengers"
缺點： "i can not think of anything."
優點： "Crew was amazing"
缺點： "The boarding"
優點： "Perhaps the most courteous airline I’ve experienced."
優點： "The flight was late checking in. The staff handled the situation well and kept the passengers informed."
優點： "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
缺點： "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
優點： "Excellent service & friendly"
缺點： "Food was cold"
優點： "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
缺點： "The food was okay but not great."
優點： "Food was good and staff were very helpful. The boarding zone in economy class were easy , it started from the last to the front."
缺點： "Check in was a little bit confused, we arrived 5 hrs. Before our departure thinking that we can check in our luggage so we can rest in the gate area, but we had to wait 3 hrs to open the check in counter."
優點： "The 787 was awesome. Very comfortable. Great staff and service."
優點： "Flight attendants were incredible!"
優點： "Great service"
缺點： "A bit warm"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Staff is awesome"
優點： "Good service"
缺點： "baggage was broken."
優點： "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
缺點： "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
優點： "It was fast and the crew got right to it as far as take off and getting home."
優點： "It was short."
缺點： "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
優點： "I like the way the stewardesses treating all passengers especially economy class- very professional , attentive to needs and service with great smile- overall wonderful experience and to think I had never heard of this airline prior to flying it for the first time was very impressionable for me"
缺點： "The in flights entertainment was a little limiting to me- but with the great service by crew- it didn't matter so much . But a little more wide variety could go a long way - or more new releases"
優點： "Food was good also"
優點： "service from crew"
缺點： "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
優點： "Very good experience with ANA."
優點： "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
優點： "felt Agent's kind care of elder (me) at Airport. Thanks."
缺點： "Full of passengers. Code Share!?"
優點： "Great service"
缺點： "Interior show signs of aging"
優點： "Flight left on time, service is good and also good entertainment options. Food is a bit so-so frankly but not bad."
缺點： "They take a long long time to let economy class deboard on arrival even after the doors are open. Biz get off first naturally but the staff are sometimes chatting to them for a rather long time."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
缺點： "Cabin is bit old, seats don't recline enough, smells musty."
優點： "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
優點： "Friendly and accommodating crew"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Stewards were very polite"
缺點： "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
優點： "Cabin crew was fine, nice smooth flight."
缺點： "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
優點： "The stewardesses were always smiling and very engaging!"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
缺點： "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
缺點： "Flight were shaking badly several times and I feel dizzy"
優點： "A N A Very good, space between chairs is very good, crew very professional and friendly"
優點： "Crew always good"
缺點： "Leg room tight for 6 ft'er. Seal selection changed without notice from on-line chart to actual"
優點： "Crew were friendly & accomodating... More room space on seats & in between seats...I will definitely fly with ANA again."
優點： "Everything accept the food selection."
缺點： "It would have been better if we had more selection of food, it's a minor issue and what do you expect if you know you're flying on a Japan airline. I just wish they would have a little more selection gear toward American food. :-)"
優點： "Overall everything was good... Good food, comfortable and new plane"
優點： "The movie selection and food served were pleasant surprises."
缺點： "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
優點： "The service was great, complimentary movie selection was fantastic."
缺點： "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
優點： "Time no delayed, Crew very nice, Nice and clean aircraft."
缺點： "No ice cream serve on board"