每天清潔，並在 波蘭飛往 台北的機艙內安裝HEPA高效濾網
優點： "The crew was professional and super friendly."
缺點： "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
優點： "The crew is awesome. They’re so polite and helpful."
缺點： "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
缺點： "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
優點： "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
缺點： "A newer plane with more restrooms would be great."
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
缺點： "Five delays and three gate changes are not cool"
優點： "Crews are friendly"
缺點： "Need more food"
優點： "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
缺點： "More western food options, better selection of tv shows for entertainment"
缺點： "If there was no delay."
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
優點： "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
缺點： "Even so, food can be better. I want more western drama on entertainment."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Staff was great and both the terminals and onboard"
優點： "Staff were very helpful and the food was good."
缺點： "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
優點： "Excellent service."
優點： "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service"
缺點： "baggage was broken."
優點： "Great service and crew. Boarding was quick and efficient."
缺點： "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
缺點： "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
優點： "In-flight service, in-flight entertainment, environment temperature"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
缺點： "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
優點： "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
缺點： "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
缺點： "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
優點： "Very Comfortable Equipment"
缺點： "Vegetarian food options"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
缺點： "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
缺點： "meal choices"
優點： "Flight was very good - enjoyed meal and entertainment"
缺點： "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "All staff were very helpful and polite!"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
優點： "The flight attendants are super nice every time we fly with ANA, and the have great food."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
優點： "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
優點： "on time, great service on flight"
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "Staff are very attentive and helpful; the entertainment system is top class"
缺點： "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
缺點： "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
缺點： "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
優點： "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "Very friendly crew both on the ground and in the air."
缺點： "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
"my flight was pretty good specially food"
缺點： "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
優點： "The entertainment was great and the crew was very friendly and helpful"
缺點： "The ability to access bathrooms after turbulence has ended"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
優點： "The crew in this sector is ALWAYS rude, and the food is substandard."
缺點： "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
缺點： "Service, boarding, entertainment system was old difficult to navigate"
優點： "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
缺點： "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
缺點： "Thank you so much Emirates airline you are the best"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Beverage service was minimal even after requests"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Easy check in and comfortable flight. The crew are very helpful."
缺點： "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
優點： "The cabin crew worked hard and were extremely professional and friendly. they are to be commended for this!"
優點： "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
缺點： "Leg space horrible. Wasn't even able to fold my legs just a bit, was stuck in one position resulting in severe neck pain."
優點： "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
缺點： "No foot rest - limited ability to upgrade. Bit noisy down the back but not to bad with noise cancelling headphones."
優點： "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
缺點： "All Good"
優點： "Emirates was top in service, organization, personnel. Planes were clean, staff attentive and personable and wanting to help. Been a long time since service this good and on such long flights. Cabin personnel of multiple nationalities and languages only added to the flight. They even returned my phone mistakenly left on board. Would recommend them to all."
缺點： "Entertainment system on smaller planes not as responsive as newer models. They need to improve web info to share layover process for hotel vouchers and visa."
優點： "Everything from food to seating was quite comfortable."
缺點： "Boarding was a bit more difficult since they did not call boarding zones"
優點： "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
缺點： "Baggage policy cimmunication"
缺點： "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
優點： "The service, the food and the comfort, as well as the entertainment are the best."
優點： "The crew and overall experience was great. Comfortable travel conditions and crew was very responsive and proactive in comfort."
缺點： "Food was mediocre, nothing special."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The whole experience from boarding at DXB to landing at SEA was excellent. Crew was very friendly and patient and food was great."
優點： "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
缺點： "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
優點： "Food choices included vegetarian options"
缺點： "Boarding lines confusing"
優點： "Food was really good for airplane food."
缺點： "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
缺點： "Other than the delay in boarding, which resulted in a bit of chaos, everything went very well."
優點： "The food was great"
缺點： "The fleight was great too"
優點： "As comfortable as one could hope for a long haul economy seat."
優點： "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
缺點： "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
優點： "The entertainment is excellent- so many choices. I also really appreciated having a plug and a port in the house seat, I could keep my devices charged and feel free to use them as much as I liked. The attendants were friendly and helpful the entire flight."
缺點： "The food was not amazing, for a near 17 hour flight, I think 1 more snack would have been welcome. Also a personal bottle of water would have been great. I had to ask for water several times and I noticed lots of other passengers doing the same."
優點： "Flight was comfortable"
缺點： "Not enough Veg food even though requested well in advance."
優點： "Wifi was working ok"
缺點： "They ran out of the dish I wanted to order. We stayed for 45 min in air prior to landing although the captain advised were 30min ahead of time, we ended up landing 15 minutes later than the expected arrival time"
優點： "Comfortable. Good food."
缺點： "Boarding was a mess."
優點： "I did not like the vegetarian food that was offered"
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
缺點： "The entertainment system is old, not easy to use, and lacks features."
優點： "Yes everything was perfect"
缺點： "Everything including food was excellent"
缺點： "I was not notified, until I was already at JFK, about a 3hr50min delay in departure from JFK due to mechanical that happened in Istanbul many many hours before. Then the connecting flight at 11:15am IST/TLV was fully booked and I was booked only at 13:30 IST/TLV and therefore arrived more than 7 hours after my original schedule - due to a mechanical. According to IATA and international rules I am now due a full refund on my flight cost and will start proceedings against Turkish Airlines for this money. It was a nightmare for all the hours waiting. We also had to deplane in IST from the JFK flight on steps rather than into a gate!! Same with the TLV/IST flight. Terrible."
優點： "I like the crew , and new movies."
缺點： "I missed my flight"
優點： "Easy booking on Kayak! Good service overall."
缺點： "Seats were uncomfortable, it was really hot! Not enough air conditioners."
優點： "Well priced airline with higher levels of service than contemporaries. But contact with them is a challenge. Getting breakfast on the first leg was great."
缺點： "Could not check in online so got a middle seat at airport. Airport in Istanbul is very spread out. Be ready to walk. Give up on boarding groups or the reality of announcements."
優點： "Variety of entertainment available"
缺點： "Same problem as the first segment (see above)"
優點： "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
缺點： "Nothing to complain about"
缺點： "Stanbul didn’t let my carrier go on board with me saying little big for cabin n lost that bag with my expensive handbags n jewels . Once I got Düsseldorf reported n they said no information regarding that bag in their system . I gave them the tag of that suitcase n waiting for it"
優點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
缺點： "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
缺點： "Reaction of crew to passengers call needed improvement."
優點： "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
缺點： "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
優點： "Good service everywhere"
缺點： "I like everything"
優點： "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
優點： "The experience was great."
缺點： "Everything was good the service, the staff was professional."
缺點： "I was happy with everything"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Crew, food, beverages, and entertainment were very good."
缺點： "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
缺點： "terrible delays and little assistance in Warsaw from turkish airline desk"
優點： "Fine, short flight overall. Crew was good, airplane comfortable, and the boarding process was fine."
缺點： "I expected more substantial dinner; perhaps because the one in the Venice-Istanbul flight was. The latter flight got beef/pasta choice, whereas the former one a tuna-fish sandwich."
優點： "More leg room at my seat and crew was great"
優點： "Best flight crews and food I know of"
缺點： "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
優點： "Great experience for my first international flight."
缺點： "Business class seat was flat but slanted."
缺點： "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
缺點： "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
優點： "Food was tasty and fresh but staff cold and aloof"
優點： "Had REAL silverware and great food. Also great customer service via the flight attendents. THANK YOU!"
優點： "Entertainment System, Food"
缺點： "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
優點： "good entertainment system good legroom new airplane"
缺點： "lowered the food standards compared to previous flights flight was late"
優點： "The staff was courteous and helpful"
缺點： "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."
優點： "The crew was nice."
缺點： "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
優點： "The meals was good"
優點： "Service is excellent. Ground support was okay, not overly friendly."
缺點： "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
缺點： "Canceled flight"
優點： "On board entertainment."
缺點： "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
優點： "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
缺點： "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."
缺點： "My seat was terribly uncomfortable. The airplane temprature was really low that it made me so sick. I had a missing luggage where i did not hear any updates from Turkish Airlines for 5 days. I ALWAYS fly Turkish Airline internationally when going to Turkey. But after my last experience, i am not so sure"
缺點： "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Very professional airline"
缺點： "The Tray table on my seat on Istanbul - Cairo (16A) was broken I could not eat my meal without two cushions ,in order to replace the table!"
優點： "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
缺點： "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."
優點： "zero customer services and i will never fly with this airlines again"
缺點： "zero customer services, rude . and i will never fly with this airlines again"
優點： "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
缺點： "When arrived at the airport 2 hours earlier than departure. When it came time to board, they told us there was a delay due to weather conditions. I researched the weather and found that there was nothing wrong with the weather that day, it was a calm sunny day, nor did any other airline delay flights due to weather conditions. Then when they finally let us board, we took off and arrived over Turkey, spending another hour or so hovering over the airport due to what they said was traffic of other airlines waiting to land. Again after doing some research found that no other airline was delayed due to traffic. Well by the time we landed, our layover flight took off. We were forced to stay the night without any options of leaving that day, forced to pay for the visas to get out of the airport which we figured, if you wanted to stay in turkey on your own, you could buy a visa online for €15 but there at the airport they were charging up to €75 per person. You would think that I wouldn't have to pay since it wasn't my fault nor my decision to stay in turkey, well I did have to pay for that as well. All in all, it was just a horrible experience, I saw a handicap man being mistreated from the beginning of our arrival and surprised they allow that type of behavior there. Never flying with this airline again!!!!"
優點： "I loved the flight attendants, they were super sweet to us, specially our daughter"
缺點： "There is not free wifi!"
優點： "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
缺點： "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
缺點： "Klm is the best, even on a 40min they served small breakfast."
缺點： "Wifi on klm"
優點： "The crew was very kind"
缺點： "It's KLM. What else do you need to know."
優點： "Information sharing by pilots and crew. Economy class leg room is good."
缺點： "All good up to the level"
優點： "Confort and kindness"
缺點： "It was too cold"
缺點： "When its rain we shouldn’t walk to the air plain"
優點： "Professional crew. Good simple check in."
優點： "Flight and the crew!"
缺點： "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Just as I expected. And I made my last connection easily."
缺點： "Not being 1 hour late"
優點： "Very professional"
缺點： "Lost luggage"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
優點： "Friendly crew"
缺點： "KLM lost one piece of my luggage"
優點： "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
缺點： "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
優點： "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
缺點： "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
優點： "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
缺點： "A lot of delays, on both flights. We spent twice as much time waiting than flying."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "On time and friendly crew"
缺點： "Boarding needs improvement"
缺點： "Inflight was better than I expected. But needs upgrading air crafts."
缺點： "The flight was cancelled and had to be rerouted on United Airlines."
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
優點： "Employees were very friendly"
缺點： "The seats were very small"
缺點： "Our lougage did not arrive"
缺點： "Nothing special"
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "Food was excellent, service from staff was friendly, and entertainment options were great."
缺點： "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
缺點： "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
缺點： "We did not get two of baggage at the destination."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
優點： "Nice flight, nice crew, and a nice experience."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "Absolutely nothing!"
缺點： "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Helpful and smiling cabin crew."
優點： "My bagage broke"
缺點： "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
優點： "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
缺點： "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
優點： "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
缺點： "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
優點： "Everything was fine."
缺點： "No issues."
優點： "Everything was perfect! The crew always ready to serve us!"
缺點： "Perhaps, update media features! A small corner for children to keep them "busy"."
優點： "Crew was good. Flight was on time. This was a newer plane"
缺點： "it was great"
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "The Sandiego flight has a delayed 1.5 hr I lost all my connections I pay insurance I what my money back I lost my meatting and now I’m flying back again"
缺點： "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Why no food or snacks?"
缺點： "Lost luggage!"
缺點： "Flight was delayed for 3 and half hours."
缺點： "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
優點： "I liked the exit row leg room. Not a big fan of the dreamliner layout, but they were very affordable."
缺點： "There was a 12-year-old seated next to the exit door. They tried to exchange his seat with other people in the exit row, but no one agreed to it. However, there were various open seats in other rows, some with 2 empty seats side-by-side. It baffles me that he could not move to another row."
缺點： "Didn't board as I missed the connection."
缺點： "No vegetarian options"
優點： "Entertainment excellent for a short flight"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "seats were uncomfortable, cramped, didn't recline had to pay for entertainment no flight status information during flight food wasn't tasty"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
缺點： "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "One of the crew members seemed a bit out of sorts, didn't smile much and was curt with another passenger when she was asked to take his garbage."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
缺點： "Have to pay for entertainment on such a long flight. Crew was very rude"
優點： "It was aweful !!!...."
缺點： "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
優點： "but only a few minutes late arriving ..."
缺點： "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
優點： "My flight was on time"
缺點： "Slow check-in, old plane"
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "I loved the whole experience. The food was decent and the flight attendants were great and accommodated me with all my necessities. I also enjoyed the entertainment that was accessible on our personal screens and the entire flight was smooth."
優點： "The flight was exactly as scheduled."
缺點： "Poor room service, no TV for 10 h long flight, meals were small and not tasty, wine or beer has to be bought. Parents with little babies were sitting in all passengers area. I was hungry and tired after this flight."
優點： "Really a lovely new airplane with great features. Comfortable and everything went smoothly."
缺點： "Connecting flights to/from the US are a challenge. Both times (coming and going) were significantly delayed, causing me to miss my outbound flight. While AirCanada did rebook, I ended up in a ridiculous process of having to claim my suitcase (even though it had been checked all the way to my final destination and I never intended to stay in Canada) which involved dealing with non- communicative staff who slowly located the bag, got me an escort into the baggage terminal and then send me through customers even though I was just trying to get the bag on the flight they rebooked me on. Whole process took 2.5 hours. My shuttle was late for my inbound trip and when I tried to check in (which was just slightly less than an hour before departure) they took my passport and just stood there. No communication about what was happening. Luckily, after about 10 minutes they did check me in but kind of unnerving not to know what was happening. Wish the staff were more available and more communicative."
缺點： "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."
缺點： "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."
優點： "1. Pilot kept plane informed which is great especially when there is potential turbulence."
缺點： "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."
優點： "There was enough legroom, as compared to airlines like Cathy Pacific."
缺點： "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
優點： "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
缺點： "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."
缺點： "Flight was delayed"
優點： "Roomy seats"
缺點： "All the flights left late. Not enough room for carry on luggage. No free booze on International flight"
優點： "Very nice crew! Kids were given a pilot's cabin tour. Good selection of food and drinks. Good on-board entertainment. On-time :)"
缺點： "We had a hard time reserving seats in advance"
缺點： "The seats were VERY cramped, especially for an overnight flight."
缺點： "Missed my conection flight Bitirsh airline miss id someone at boarding process , let fly under my name to budapest. Huge securty mistake. I stock in London for 6 hours. My luggage was not locatible for the airlines. No compensation was offered"
優點： "The flight was comfortable, the food was good and the in flight entertainment options offered a good variety of recent releases."
缺點： "It was late. Again. Each of my Air Canada flights have been late and boarding was a mess."
每天清潔，並在 波蘭飛往 台北的機艙內安裝HEPA高效濾網
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豁免更改費用。 搜尋 波蘭飛往 台北的彈性機票