優點： "crew amazing"
優點： "Simple check in and boarding, right on time."
缺點： "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
優點： "Nothing to complaint. Excellent airline nowadays"
缺點： "Very good airline except for the fact that the staff at Narita airport."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "JAL flight crew were excellent and friendly"
優點： "Wonderful crew"
優點： "The crews were very kind and helpful."
優點： "Great food. Excellent cleanliness"
優點： "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
優點： "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
缺點： "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
缺點： "Great experience all around. Need to improve access customer service support."
優點： "Perfect service, never had a more pleasant and attentive crew"
缺點： "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
缺點： "Flight attendants"
優點： "Pretty much everything"
優點： "Service was excellent. Premium economy seats well worth the few extra $$."
優點： "The food the service and the staff"
優點： "The food the service and flight was great"
缺點： "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
優點： "Easily upgrade to premium economy class"
缺點： "Some staff lack of basic english"
優點： "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
缺點： "in-flight Wifi is not working"
優點： "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
優點： "It was very good no prO lens at all:)"
優點： "Staff are the best of all airlines I have been in."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
缺點： "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
缺點： "Double standard"
優點： "good flight"
缺點： "food is ok"
優點： "JAL is great!"
優點： "Riding on the 787 was superb."
優點： "So cramped. Very uncomfortable flight."
優點： "Great service."
缺點： "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
缺點： "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
優點： "I got an upgrade!"
優點： "Nicest crew I have ever seen!"
缺點： "We had to wait until check in to sit together."
優點： "The meals. The attention to service details. The seats are better."
缺點： "Ticket reservation follow up."
優點： "Great crew, good food selection."
缺點： "Everything was good"
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
缺點： "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
優點： "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
缺點： "Too long and no rest."
優點： "the food and the business seat is very good."
缺點： "the entertainment must be update more."
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "Too hot onboard"
優點： "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
缺點： "No improvement needed!"
優點： "Lovely crew."
優點： "This was not to positive off a flight."
缺點： "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
優點： "Service is the best"
缺點： "Mileage is the worst"
優點： "Crew was fantastic."
優點： "Cleanliness & spacious leg room"
缺點： "Serve the coffee/tea with the meal, not after."
缺點： "Seat lacked good padding, very uncomfortable for 12 hour flight"
優點： "The 2nd flight plane was alright"
缺點： "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
優點： "Comfortable chair foods and wheel chairs awesome"
優點： "I liked sleeping"
缺點： "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
優點： "Great service and a very friendly crew."
缺點： "The food was ok, average and nothing special."
缺點： "Great value ,excellent and friendly service."
缺點： "No, all good"
優點： "Great leg room even for tall person. Food is good and there's enough choices."
優點： "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
缺點： "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
優點： "Crew, food, comfort, entertainment and many good things"
缺點： "I love everything"
優點： "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
優點： "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
缺點： "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
優點： "crew and movives"
缺點： "food was so so."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
優點： "Same as above."
優點： "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
優點： "Your flight always delay. Suck!!"
優點： "We boarded quickly and efficiently. It was a 90 minute flight and they served a sandwich, fruit, salad and water plus juice or soda. Very friendly and efficient flight crew."
缺點： "I have no complaints."
優點： "Great legroom. Food better than last Korean Air flight a few years ago."
缺點： "Changed to smaller aircraft, last row in the aeroplane."
優點： "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
缺點： "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
缺點： "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
優點： "Very professional crew good service"
缺點： "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
缺點： "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
優點： "Tv movie"
優點： "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
缺點： "I wish the flight was 2 hours longer so I could sleep more on the plane."
缺點： "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
缺點： "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
優點： "Once we were on board. the service was good"
缺點： "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
優點： "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
優點： "The Service"
優點： "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
缺點： "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
缺點： "the seats are not reclined, not comfortable at all"
優點： "Comfort as usual"
缺點： "No idea"
缺點： "Old Aircraft Interior, could be more comfortable"
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
優點： "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
缺點： "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
缺點： "Better seats and food. More water please"
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
優點： "The crew was very good."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "Great experience overall"
優點： "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
缺點： "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點： "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點： "Entertainment - didn't have to many movies I liked. Food was ok."
缺點： "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
優點： "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
缺點： "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
缺點： "The dinner was served too late, not right after take off. Also, the portions were way too small."
優點： "Good service"
缺點： "baggage was broken."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "crew from the check in to airplane very good"
優點： "Shortest duration"
缺點： "I'm still stuck in LAX"
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點： "I like the nice and warm service from the crew"
缺點： "Food can be more variable but overall its oke"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
缺點： "The premium economy seat was about average. Comfort okay but not the best for sleep."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
優點： "The pasta meal was quite good"
缺點： "Some more space. Individual entertainment. Air quality"
優點： "Seating had more space, the crew very relaxed and good humour as well as professionalism."
缺點： "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
缺點： "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."
缺點： "Seats and screens, usb charging points"
優點： "The seat was cormfortable and the entertainment was dope!"
缺點： "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
優點： "Good entertainment, seats were ok."
缺點： "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "The service from the check in desk to the stewardess"
優點： "Good legroom on economy"
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
缺點： "Super tiny seats"
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
優點： "We took off and landed safely."
缺點： "Felt very low budget and cramped."
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "Legroom was great!"
優點： "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
缺點： "Food and drinks could be better"
優點： "The overall service x"
優點： "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
缺點： "Plane needs to be retired or retrofitted to accommodate smart device charging."
優點： "Entertainment was good"
缺點： "Flight was late, seats was small, all time something smelled so much."
優點： "Price, new plane, interactive system"
優點： "Nothing in particular"
缺點： "Flight attendants"
優點： "It was on time. Crew were very good."
缺點： "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
缺點： "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
優點： "Seats quite comfortable. Crew ok."
缺點： "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
優點： "Cabin baggage allowance."
缺點： "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
優點： "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
缺點： "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
優點： "Crew was exceptional (as usual), everything ran smoothly and on time."
缺點： "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
優點： "Not much."
缺點： "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
缺點： "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
缺點： "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
優點： "The entire fly, connections, food and both crews excelente. Flight on time."
優點： "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
缺點： "No food for purchase, just a drink and biscuit."
優點： "Food, OK legroom, complimentary wine & beer on a US carrier"
缺點： "Barely functioning ancient touchscreen system"
缺點： "There was no food offered. The stewardess was not happy to be at work."
優點： "not a lot"
缺點： "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
優點： "New regional jet Efficient boarding"
優點： "The flight was comfortable and kept to schedule."
缺點： "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
優點： "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
缺點： "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
優點： "New plane with leather like seats and good entertainment system."
優點： "Fabulous crew and service, absolutely fantastic."
缺點： "Having to get off!"
優點： "- It was on time"
缺點： "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
優點： "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
缺點： "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "The queues at immigration in San Francisco were disgracefully long. it took us 3 hrs to get to our luggage. Advice to US govt to employ more immigration officers. Airlines should report on this"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
缺點： "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
優點： "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
缺點： "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
優點： "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
缺點： "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
缺點： "Aircon too cool"
優點： "The crew were so helpful and nice"
缺點： "Only if teleportation exists"
缺點： "Food could of had a better selection but wasn’t the worst I’ve had"
優點： "Arrived early 787-9"
優點： "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
缺點： "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
優點： "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
缺點： "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
缺點： "My suitcase handle was broken"
缺點： "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
優點： "Comfortable and efficient"
缺點： "No vegan food options left"
優點： "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
缺點： "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
缺點： "Bad smell"
優點： "I liked everything was excellent"
缺點： "There was a 10 minutes delay"
優點： "Aircraft well laid out."
缺點： "Full flight snd everyone seemed to have a carry on bag.."
優點： "The bathroom sign that shows if it is busy without going there"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Awful flight attendants. They all hate their jobs."
缺點： "Middle seat but not that bad in the end. Nice people on both sides. Still i booked 7 months out and wasn’t able to get a window or aisle."
優點： "The pasta dinner in economy was quite good even by airline food standards. Flight attendants very good, very positive attitudes, which always makes for a better flight experience."
缺點： "The United boarding system sucks.....unless you have $$$$."
優點： "On time"
缺點： "No snavks"
優點： "When we were checking in, the personal service from staff was outstanding."
優點： "Good. Seating. Not too crowded"
優點： "all smooth"
優點： "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
優點： "My husband and i we want to seat next to each other"
缺點： "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
優點： "The journey was smooth"
優點： "Nothing really everyhing was mediocre."
缺點： "Delayed baggage, smelly flight, food"
優點： "The flight attendants were polite, helpful and super patient with our kids."
優點： "On time"
缺點： "The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight."
優點： "The cabin crew weren't charging people for alcohol on the flight"
缺點： "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Improve the food and be ahead of the best"
優點： "I liked the good options on the flight and the picture menu, the uncomplicated boarding and great check in service"
缺點： "All good"
缺點： "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
缺點： "Seats were small with not much leg room"
優點： "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
優點： "very kind crew members and flight was an hour early."
缺點： "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
優點： "It was an ok flight i guess but there was no good free in flight entertainment."
優點： "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
優點： "Service,management, food"
優點： "Fast time"
缺點： "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
優點： "It was fine."
缺點： "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
優點： "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
缺點： "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"