I am allergic to cats and when I boarded I discovered the passenger behind me had a cat and it was under my seat. I knew that if I spent the entire flight with the animal under me I would go into distress so I asked for a solution. The team ultimately moved me from my business class seat, which I paid for, to the back of the plane. To me, that was not a fair or equitable decision, at no point did they discuss moving the cat as an option which I find disappointing.
The flight was delayed for 4 hours. It was awful. They should have offered us those cheap biscuits. It is now 1am and I am just now getting leaving the airport
The puddle jumper from Charlotte to Asheville often appears to be a low priority, if not for American Airlines then Charlotte International Airport. We had a tight connection (45 minutes), made worse by malfunction of gateway which took agonizing time to repair. I got no less than 3 gate changes, all in Concourse E, the farthest away from B where we landed. Fortunately airport people were great with a wheelchair for my wife, without which we would have missed the connection. Then, when we arrived at the resigned gate, the wheelchair attendant had to try times to get gate personnel to direct her to the right gate. Finally, when we went down stairs, we were redirected to a plane at least 300 yards from where we went down the stairs. If all that weren't enough, the two flight attendants appeared more interested in flirting with each other than paying any attention to the travelers. Avoid this connection if you can. Delta much better customer service.
First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding
優點： "Crew was great."
優點： "Yes they were amazing and the seats were comfortable."
優點： "Flight was short"
缺點： "Could have not delayed the flight 3 times."
優點： "Nice gate agent was holding the plane for some of us who were running from International connections"
缺點： "Wish the plane was a little cooler while passengers were boarding"
優點： "The entertainment and crew in flight(not the ticket crew)"
缺點： "First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason..."
優點： "Plane was good, no delays and passport control in Charlotte, NC was quick."
缺點： "I can’t believe we had to board this international flight by riding a bus to the plane and climbing the stairs into the plane."
優點： "Crew was outstanding."
缺點： "I had to check my carry on."
優點： "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
缺點： "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
優點： "Boarding was smooth."
缺點： "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
缺點： "No food on the International flight from Kingston to Miami."
缺點： "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."
缺點： "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
優點： "much improved food quality and entertainment quality then previous international flights on AA."
優點： "The seating arrangement and the friendly nature and helpful service of the attendants."
缺點： "Everything was great"
缺點： "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
優點： "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
缺點： "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
優點： "Entertainment, food, comfort, competence of staff, cleanliness of restrooms - all good. We were seated separately per the booking, and at the gate, the staff there managed to get us together."
缺點： "Was impossible to sleep, but that's par for the course these days. It was a full flight."
缺點： "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."
缺點： "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"
優點： "On time, crew was helpful and kind, entertainment options were vast."
優點： "The free movies on the screens in the back of every seat"
缺點： "Lack of leg room"
優點： "Pleasent crew and a non-turbulance flight."
缺點： "The yougurt splashe all over my shirt when I opened it, too much pressure I guess. No liquor !"
缺點： "The seat I had reserved was given away even though I paid extra for it back in February. American Airlines rep said it was because when i book through a 3rd party like Kayak, they can't guarantee my seat assignment."
缺點： "we were delayed almost 3 hours due to an error with the gate change not being relayed to the Plane nor the Cargo crew."
優點： "Older smaller plane, no wifi"
優點： "Never boarded plane cause dates were wrong"
缺點： "Now me owning up to mistake costing me $500+ extra"
優點： "Flight staff was friendly."
缺點： "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
缺點： "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
優點： "Crew pleasant. Food nice."
優點： "Crew was very nice and attentive."
缺點： "Mechanical delay in Rome after we were boarded. Delay caused missed connection in. Chicago. Rescheduled through Charlotte until we protested and asked for a direct flight to Denver. Got one through United. Plane was small and seats were cramped - much more than on the plane over to Rome."
缺點： "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
優點： "Streaming entertainment with great choices Not too crowded so got my upgrade"
缺點： "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
優點： "The crew was nice"
缺點： "The plane was older than me. There was no personal in flight entertainment on a daytime, 8hr 49min long-haul flight. Further the old "TV" six rows ahead of me was playing something I could barely see but the Audio system was broken for the whole plane so it was torture that the TV was even on. American Airlines needs to send modern equipment. This plane was unaccepatable by today's standards."
優點： "Small snack and drink included. Free checked bags."
缺點： "Very few drink choices. Flight was cancelled mid-air, so we were returned from the air above Cusco to the Lima airport where there were no other flights departing that evening and no compensation for the inconvencience (no hostel voucher, no upgraded tickets on our next flight, etc). Many people ended up missing their long-planned trip to Machu Picchu as the earliest Avianca could get anyone to Cusco was 11:00 the following morning. The staff was unhelpful, and the lines were incredibly long (about 3 hours). Funnily enough, we were supposed to be on an earlier flight, but due to the length of their check in line, we waited over a half hour in line and when we arrived at the desk 56 minutes before our flight, we were unable to check in (since check in stops an hour before the flight). Truly ridiculous. I will definitely think twice before ever booking an Avianca flight in the future."
缺點： "Nothing at all"
缺點： "Staff was not friendly at all"
優點： "Flight was on time. Landed early."
缺點： "old plane. first class sat in front of me was broken and kept reclining into me"
缺點： "Space between seat rows to small"
優點： "Efficient checkin. Left on time."
優點： "Flight attendants very kind"