缺點： "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
優點： "Organized boarding"
缺點： "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
優點： "Everything was clean and new feeling"
缺點： "Food on offer was uninspiring."
優點： "Flight on time!!"
缺點： "Cramped space, no leg room. Seat 17A won’t recline"
優點： "Super comfortable"
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
優點： "Old aircraft. Ucomfortable seat."
缺點： "uncomfortable seat"
優點： "Great service and on time flight. Got a good comfortable seat with nice leg room."
優點： "SJU counter crew, in flight crew and flight was SUPER on time!!!"
缺點： "Nothing wrong."
缺點： "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
優點： "On time"
缺點： "Flight attendant had some attitude as if they were not enjoying their work."
優點： "New onboard entertainment"
優點： "Crew was very helpful and attentive"
缺點： "The 4 hour delay."
缺點： "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
缺點： "My screen was not responsive most of the time"
優點： "Í like al the fligth ."
優點： "The un seat entertainment"
優點： "I like it was fast and smooth"
缺點： "Not too much space in the plane"
優點： "That I arrived at my destination"
優點： "We were on time. Traveled safely. Uneventful."
缺點： "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
優點： "Ok time flight"
缺點： "Entertainment system did not work in all stops"
優點： "New 777"
缺點： "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
優點： "He crew. They were helpful and friendly"
缺點： "The delay and the plane was old"
優點： "Large plane, and helpful crew."
缺點： "Not much."
優點： "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
缺點： "No entertainment, food selection very limited."
缺點： "The flight attendant was arrogant. This is her job... just for $$$"
優點： "On time departure"
缺點： "Please use the A330 for the return trip..."
優點： "The crew was always very warming and assisting. Everything was a breeze."
缺點： "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
缺點： "Charge for changing date"
優點： "Quick boarding and on time departure"
優點： "Everithing is excelent."
缺點： "To many delays"
優點： "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
缺點： "Shared TV?!!"
優點： "New plane, great entertainment. Good service! Clean plane ."
優點： "More confortable seats."
缺點： "20 min delay at Dallas International"
優點： "It was great."
缺點： "Everything was good."
優點： "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
優點： "Todo estubo muy bien"
優點： "Easy booking, Great prices"
優點： "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
缺點： "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
United Airlines are very unprofessional, I almost missed my connecting flight because of their poor planning .While coming back my flight got delayed by 11 hours with no compensation from the airlines. They have no food available on board.
You allow people to bring carryons. I purchased my seats. They were not just assigned. When we boarded our overhead compartment was already full and we were told to put our bags on fhe floor so we had it stepped on our whole trip. It should be a rule that the overhead compartment belongs to the people in those 3 seats. It was upsetting we paid to step on our bags. With a bad back I was in pain for a few days
The entire flight was amazing and crew were so awesome. Will fly again with Air Canada …!
Excellent service and very sharp on time
優點： "Flight connections,"
缺點： "The seating was cramped, no entrainment package."
優點： "Everything was great. From food to entertainment was great."
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
優點： "Really disappoint experience with air Canada when we were back from San Juan. We paid $40 for preselected seats but end up with none of them secured. I had to separated from my wife in different row and crowded into a middle seat that is I want totally avoided. Why we paid for such a bad experience?"
優點： "Thank goodness there was lots of room on this plane, makes it much nicer"
缺點： "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
缺點： "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "We have been using Premium Economy on various airlines I’ve the last several years for our frequent travel between the USA and destinations in Europe and Asia. The Air Canada experience was one of the very best (along with Lufthansa). The entertainment system was superior, food was great, service was attentive and comfort was as anticipated. The availability of power for iPads and computers was more than sufficient. I’m sure that a lot of the satisfaction came from flying on a Dreamliner but Air Canada is still at the top in our minds (and future plans)."
缺點： "The only complaint would be that the cabin was quite cold on our return trip. I could have been better prepared myself so I need to take most of the blame. The cabin crew did take steps to adjust the temperature but it would be unreasonable to expect the aircraft to meet the comfort expectations of every passenger. Next time I will just bring a light weight hoodie."
優點： "Direct flight"
缺點： "No seat room and arm room and I am not a big person. I'll fly with Virgin next time and have a connection, merely for 14 hours of comfort."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
缺點： "Flight was delayed for 3 and half hours."
缺點： "No movies to watch, they told us to download their app and we would be able to watch movies. Tried to download the app on my phone without success, then tired to download the app on my laptop, again no luck. The staff had no clue how to help me, really old plane."
缺點： "Didn't board as I missed the connection."
優點： "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was very nice."
缺點： "Just stop serving "food." Just stop. Rice, bread and brownies is really not gonna work. Just stop. Admit that any protein or fat is out of budget. Eat before your flight. Seats are not the most comfortable."
缺點： "No vegetarian options"
優點： "The flight crew were helpful and friendly"
缺點： "I was forced to miss my second flight because the first airplane malfunctioned"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "There were no issues on this flight. My screen worked and the flight was ok."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Friendly crew, modern aircraft"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "That we ended the trip safely."
缺點： "Paid the trip to Lufthansa and flown with Rouge not even Air Canada ! Big disappointment, never again."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Everything was great"
缺點： "For such a long flight some free snacks would be nice"
優點： "The duration of the flight"
缺點： "The staff was rude and inattentive, horrible experience."
缺點： "when boarding they didn't have a seat assigned for me so I had to wait till everyone was in there seats ! I was not impressed"
缺點： "We miss the opportunity to order an appetizer on the flight; a fun part of any travel experience."
優點： "The food was great, service was excellent, and entertainment selection was awesome."
缺點： "Would've appreciated more legroom, but the same can be said for just about any airline."
缺點： "Good flight.. but.. (1) GTAA Ground support on luggage is totally inadequate for this aircraft.. a 30 min wait after the long walk from the landing gate and clearing customs. (2) the new flight tracker program is idiotic with unrelated place names flying all over the screen with no clear sense of where we are."
優點： "One flight attendant in particular stood out to me. She was extremely friendly and pleasant the whole flight. Flying is not always the easiest experience, especially during a 12 hour journey. Her positive attitiude definitely made it more bearable. Excellent customer service!"
缺點： "Certain members of crew did not offer the best flying experience. Ranged from being rude and curt with customers, and not being friendly and accommodating - need an attitude adjustment."
缺點： "poor boarding late departure late arrival bad food"
優點： "Short enough flight."
缺點： "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
優點： "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew: food and comfort as good as it gets these days in Economy."
缺點： "Boarding was confusing. Announcements were difficult to hear in the terminal; there was a step requiring all passengers to queue up as if boarding but instead it was a passport/boarding pass check. The two queues were not labeled, there was much line-switching, and the passport-check lines blocked the terminal for travelers for other flights... The incoming plane was late; we wondered why this passport check could not have proceeded while we waited instead of delaying our boarding once our plane arrived."
優點： "Great pilot(s). Took off in storm and had probably the best landing..."
缺點： "Delayed 55 mins, delayed 5 more mins, delayed 20 more minutes by the time we boarded zone 5 they weren't even checking passports. Just scanning boarding passes and letting everyone on. I found most issues with the Orlando airport itself."
優點： "I was really tired and the plane was full but I could nap. Baggage came quickly."
缺點： "No free meal because not technically an international flight I guess."
缺點： "Though not in your control, we had a two hour late start. The gate area was crowded with too little seating. It was so far from the main airport area that refreshments were hard to get. The airline did give some snacks but nothing very substantial. Our 8:30 something flight didn't get off until after 10."
優點： "wonderful plane"
缺點： "NO WIFI!!!"
缺點： "Small legroom, kinda hot inside the plane"
優點： "The food was pretty good, and the staff were nice."