"Better food please"
"Delayed 1 h 40 mins"
缺點： "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
優點： "Organized boarding"
缺點： "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
優點： "Very nice crew."
優點： "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
缺點： "The food! Bring back real food please"
缺點： "Free WiFi"
缺點： "Free WiFi"
優點： "Fast transportation"
缺點： "It could be better if the pandemic was over, I think everything could be better."
優點： "Everything was clean and new feeling"
缺點： "Food on offer was uninspiring."
優點： "Flight on time!!"
缺點： "Cramped space, no leg room. Seat 17A won’t recline"
缺點： "Personal monitors. Free food."
優點： "The crew was friendly, the seats were comfortable, no complaints about the flight."
缺點： "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
優點： "the crew was amazing and the seats were awesome"
缺點： "on this trip nothing"
缺點： "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
優點： "Super comfortable"
優點： "It left on time and arrived on time"
缺點： "Service, comfort and food as I would rate these below 0 if there was that option."
優點： "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
缺點： "Pudo haber sido resolver para no perder la conexión a mi destino final."
優點： "Safe flight"
缺點： "On time departure and arrival."
優點： "Old aircraft. Ucomfortable seat."
缺點： "uncomfortable seat"
優點： "Great service and on time flight. Got a good comfortable seat with nice leg room."
缺點： "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
優點： "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
優點： "On time"
缺點： "Flight attendant had some attitude as if they were not enjoying their work."
優點： "Crew was very helpful and attentive"
缺點： "The 4 hour delay."
優點： "The un seat entertainment"
優點： "Arrived 30 minutes early"
缺點： "We had to wait 40 minutes in the runway before parking at the gate."
缺點： "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
優點： "That I arrived at my destination"
優點： "We were on time. Traveled safely. Uneventful."
缺點： "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
優點： "He crew. They were helpful and friendly"
缺點： "The delay and the plane was old"
優點： "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
缺點： "No entertainment, food selection very limited."
缺點： "The flight attendant was arrogant. This is her job... just for $$$"
優點： "The Crew was nice ."
缺點： "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
缺點： "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
優點： "Quick boarding and on time departure"
缺點： "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
優點： "AA is excellent."
優點： "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
缺點： "Shared TV?!!"
缺點： "They got us off the plane to get on a another plane there for we were delayed"
優點： "New plane, great entertainment. Good service! Clean plane ."
優點： "More confortable seats."
優點： "It was great."
缺點： "Everything was good."
優點： "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
優點： "Nice boarding head schedule friendly service."
缺點： "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
優點： "Todo estubo muy bien"
缺點： "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
優點： "Awesome plane, clean"
缺點： "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
優點： "Nice crew, clean plane, and they had soda and coffee!!!"
缺點： "Full flight, not spaced out like I thought it would be."
缺點： "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
優點： "The service of the air hostess."
缺點： "Definitely more space is better."
缺點： "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
缺點： "Gate changes 6 different time Delays a lot Bad airline horror not recommended"
優點： "Crew was nice friendly and helpful."
缺點： "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
缺點： "Cabin felt quite warm"
缺點： "Sits not suitable for long distance travel"
優點： "Fatal crew attitude and discomfort seats, really reduced seat space."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "I likeKayak is always with me and informing everything."
優點： "fast take off and good service."
缺點： "No snack, one cup of beverage and no movies without paying."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
缺點： "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
優點： "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
缺點： "No warning for cancelation. No explanation of what is happening and no effort to make it better."
優點： "A list we were given a nother. Day to travel"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Great flight"
缺點： "Everything regarding food $ wasn't aware of it"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "That I had to pay for baggage separate from tickets purchased"
優點： "The crew Personnel was courtesy and there were friendly."
缺點： "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
缺點： "Boarding. Board by inside seat to outside seat and it'll go much faster."
優點： "The attention of the captain with the passengers and that we arrived 10 minutes before"
優點： "Good flight"
優點： "The atención!! Was really good"
優點： "Comfort and food"
缺點： "wasn't comfortable and didn't have USB to charge"
優點： "Staff was courteous polite. Pilot kept everyone informed. Smooth, relaxing flight!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Crew was nice and very helpful."
優點： "Movies on personal device"
優點： "Speed when they change us from gate"
優點： "Had a complimentary drink given to three of us because some rain water leaked in as passengers were boarding the plane. The staff was excellent beyond that!!!"
缺點： "Our flight was late leaving and for some reason when I checked in on my phone it said I needed to see an agent for my seat assignment"
缺點： "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
優點： "On-time boarding."
缺點： "Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane."
優點： "Crew was great!"
缺點： "Entertainment system did not work"
優點： "Great experience"
缺點： "Excelent service from kayak and the airline"
優點： "Overall, it was easy going"
缺點： "They didn't even provide nuts!! No snacks at all after the long trip."
優點： "The flight was comfortable, people were courteous, service was as expected."
缺點： "Friendly staff and the flight was comfortable"
優點： "The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff."
優點： "The flight crew was wonderful and was a smooth flight."
缺點： "No entertainment, shared or individual screens are necessary. Especially in over water flight without wifi."
缺點： "That you have to pay for a movie and snacks."
缺點： "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."