過去3天找到最便宜的單程機票是多間航空公司（NT$19,951） 和 美國聯合航空（NT$34,114），最低的來回機票則是多間航空公司（NT$32,528） 和 全日空航空（NT$43,213）。
優點： "Yes, it was great."
優點： "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
缺點： "None so far"
缺點： "Selecting seats online"
缺點： "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
優點： "Very clean. Crew was very good. Food was for the most part fine."
缺點： "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "Flight attendants were amazing and so service oriented!"
優點： "Excellent crew!"
缺點： "It could have been quieter."
優點： "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
缺點： "Less delays"
優點： "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
缺點： "Not a thing."
優點： "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
缺點： "The food and the drink selection."
優點： "Seats were comfortable, crew was good"
優點： "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
優點： "Service Quality"
缺點： "Seat does not recline"
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "Overall the service was good."
缺點： "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點： "Comfortable seat space and food is great"
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
缺點： "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
優點： "Staff and crew and food!"
缺點： "We could not check in online. This was frustrating and we do not know why?"
優點： "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
缺點： "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
缺點： "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
優點： "Great crews and good foot space!"
缺點： "Food was terrible! Getting worse every time !"
優點： "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
缺點： "The entertainment choices for English speakers was a bit limited."
優點： "Not crowded"
優點： "Good price"
缺點： "Stink in the plane"
優點： "Good food and cabin service. Accommodating in connecting flight arrangements."
缺點： "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
缺點： "Food was ok and limited entertainment"
優點： "on time"
優點： "Same as above"
缺點： "Same as above"
優點： "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "Flight on time."
缺點： "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "Good service and not too long of a wait to board the plane."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "I liked the plane! Beautiful and new, the Boeing 787 Dreamliner was a pleasure to ride in. Staff was as pleasant and helpful as they always are on ANA and despite the long delay due to an engine repair, the ANA staff conducted themselves incredibly professionally."
缺點： "It wasn't such a bad experience for me but the plane did have a mechanical failure and the part was not in stock in Cambodia so had to be flown in. That resulted in a 24 hour delay. The ANA staff were excellent and did take care of us well."
優點： "Cabin crew provided great service!"
優點： "ANA flight rarely have big problem, I just let myself relaxed."
缺點： "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
優點： "Pilot's landing was top noch."
缺點： "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
優點： "The food is delicious, for a short 3 hour flight, unlike other airlines which they only give u snacks like cheeze it or crackers"
缺點： "It would be better if there’s a mini screen for movie as well"
缺點： "thanks for all from kayak"
缺點： "Cabin temperature too warm"
優點： "The staff were good"
缺點： "Better seats and it was not Turkish Airline they change to another company"
優點： "Good crew"
缺點： "Vegetarian Food Better Entertainment System On-Time Departure On-Flight Internet"
優點： "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
缺點： "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
缺點： "they allowed either carryon or a personal pack"
優點： "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
缺點： "Not their fault but 14-hour flights are exhausting."
優點： "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
缺點： "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
缺點： "Same problem as the first segment (see above)"
優點： "Service and food"
缺點： "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
優點： "Meals were delicious and Cheese sandwich and muffins were served at request after the meals were served."
缺點： "Comfort of the seats."
優點： "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
缺點： "Delay in departure."
優點： "Good time"
優點： "The security and service throughout the flight was very good for the price we paid."
缺點： "The transit time was a bit short for my trip from NYC to DAC."
優點： "Comfortable and uneventful flight - just the way it should be!"
優點： "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
缺點： "I like everything"
優點： "The service, food, convenience of a direct flight to Istanbul"
缺點： "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
缺點： "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "late departed ,no food,"
優點： "Everything was very good"
優點： "Great experience for my first international flight."
優點： "The crew was very attentive and the food is amazing"
缺點： "After the second hour the temperature inside the aircraft was very warm started to sweat"
優點： "Exxcellent food."
優點： "the Boarding at ATL airport was catastrophe!!!!!!"
優點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
缺點： "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
優點： "Everything, starting from the airport's employee"
缺點： "Too long"
優點： "Great crew"
缺點： "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."
缺點： "I'm not home yet. The flight was cancelled but the airline never informed us so we spent $50 going to the airport only to be told when we got there that the flight was cancelled. We are still waiting to get home and they've told us 3 days until we can get out. We understand that weather is an issue but the airline has been completely unwilling to communicate, refusing to speak in person at local sales office, not answering phone calls, etc. Hoping they make this right because this has been. A horrible experience"
優點： "Because it was my first time on Turkish Airlines I was a bit apprehensive but the experience was very positive. The crew was friendly, the service good, the food very good and the entertainment excellent. All my flights left on time and arrive on time or earlier. The airplane, an Airbus 300, was new and comfortable."
缺點： "The boarding process at Istanbul was a bit chaotic but the flight left on time. I guess the airport personnel knew what they were doing. Istanbul airport is big and modern. There a lot of nice shops, including Duty Free. One annoying thing was the large number of airport employees using these motorized transports, I.e. wheelchairs, bipeds, tricycles, etc, going at high speed. If you don't get out of their way they will run you over!"
優點： "I like the service given and the space in economy."
優點： "Entertainment on board had a good selection of movies"
缺點： "The flight from Sarajevo was delayed for more than 2 hours, layover in IST was more than 8 hours, no complementary hotel or lounge stay was offered, selection of movie should take into consideration flight duration"
優點： "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
缺點： "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
優點： "Food is always great on Turkish airlines. Entertainment was also great."
缺點： "My flight experience was ruined because TK02 flight was significantly delayed to Istanbul and therefore 25 oassengers did not make it to their flights. The way crew handled this was terrible, they did not care at all! We ended up all waiting for 9 hour at Ataturk Airport."
優點： "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
缺點： "Nothing to dislike."
缺點： "Checked bag got ruined, servie was terrible"
缺點： "My seat space was too small"
優點： "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."
"People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board."
"It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight."
缺點： "Every seat sold. No social distancing. Mask rule not enforced."
優點： "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
缺點： "The entertainment apps were difficult to use"
缺點： "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
優點： "Prior to boarding, we had help with our seating. My wife gets anxiety and our son is three, so I felt like I needed to be there for them both. A crew member ensured we sat together."
缺點： "Everything else."
缺點： "I love it"
優點： "great trip and crew"
缺點： "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
優點： "Nothing special."
優點： "Good service."
缺點： "No power outlets."
優點： "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
缺點： "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
優點： "All was great - we even arrived early."
缺點： "Not even a cracker"
優點： "The cost."
缺點： "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
優點： "Flight crew offered me compensatory AA aadvantage miles for screen not working"
缺點： "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
缺點： "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
優點： "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
缺點： "Never got to take flight. Concerned now that I will lose EQM, EQD from flight because AA rebooked me on DL. Also, original flight was in F. AA rebooked in DL in economy all the way. So I paid F fare for economy flight."
缺點： "The crew met their requirements. I dont think you’ll survive they dont go beyond."
優點： "Latam lounge in Bogota"
缺點： "Pay for premium seats, not enough leg room a rip-off"
缺點： "Left 2 hours late from Bogota"
優點： "Everything was perfect"
缺點： "Everything was good to be honest"
優點： "Boarding process was very good"
缺點： "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
優點： "Everything went very well."
缺點： "No room between seats."
優點： "The flight was on time"
缺點： "The food was so so nothing special"
優點： "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
優點： "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
缺點： "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
優點： "Crew was very helpful"
缺點： "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
缺點： "No entertainment, no food"
優點： "Nice flight attendants!!"
缺點： "We boarded an hour late with no explanation then left even later because we were so far back on the run way. Also the last checking me in was not the kindest! Nor was the man who scanned my ticket to go on the plane."
優點： "Value for money"
缺點： "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
優點： "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
優點： "roomy flight, great movie selection, food was great"
優點： "Their customer service sucks."
缺點： "Their customer service sucks."
優點： "Arriving early"
缺點： "Having to pay for the wine."
優點： "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
缺點： "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
優點： "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
優點： "The flight attendants were the most rude and upsetting people o have ever felt with"
優點： "Check in and boarding was quick"
缺點： "Paying extra for seats"
缺點： "Crowded seating, smaller seats."
優點： "Modern plane"
缺點： "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
缺點： "They wouldn't allow me to check my bag at the main gate so I had to go through security and check it at the boarding gate. Souvenirs were confiscated because the bag couldn't be check sooner. Then they tagged my bag with the wrong name and destination. It was 48 hours later before I got my bag."
缺點： "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
優點： "Good options of entertainment."
缺點： "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
優點： "Fast boarding"
缺點： "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
優點： "Accuration and responsability"
缺點： "Long conection"
"An airplane that still has screens (which I appreciated!) but every time there was a PA announcement the sound would cut out for a good 10 minutes AFTER the announcement was over. Eventually I stopped trying to watch a movie because I was missing so much. Also, I really wish they wouldn't rush to get everyone on a plane when the crew is delayed and doesn't get onboard until 5 minutes before they're scheduled to leave. You know that then we're going to sit there for 30 minutes waiting for them to get ready and find us a new takeoff slot, so why didn't you just delay the boarding too? United's Basic Economy is also a scam, but at least I got a window seat. And we all know there are worse options (Spirit)."
優點： "United uses a code share with Avianca for regional flights."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "United is fine."
缺點： "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
缺點： "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
優點： "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
缺點： "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
缺點： "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
缺點： "Sits not suitable for long distance travel"
優點： "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
缺點： "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
優點： "That I was lucky enough to have an entire row to myself"
缺點： "Late departure, unfriendly crew"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "New seats and amenities extremely comfortable"
優點： "Flying on the beauty Dreamlier Boeing 787"
缺點： "Luggage crew too slow in both airports"
優點： "The flight attendant was nice and helpful."
缺點： "There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight."
優點： "fast take off and good service."
優點： "Boarding seemed efficient"
缺點： "In flight entertainment didn't work"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Help changes with my seat assignment"
缺點： "Leg room bad.....attendants. not very happy"
缺點： "Kayak dropped the ball with the last leg connection.. or somebody did..."
優點： "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
缺點： "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
優點： "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
缺點： "Customer service, baggage policy, service at the airport counter, in short everything."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
缺點： "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
優點： "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
缺點： "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
優點： "Movies on plane"
缺點： "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "It was great arriving 20 min early, but no wifi!"
缺點： "I'm 6'3" tall, not freakishly tall by any means, and my knees are pressed up against the seat in front of me. I will never fly United again"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "I could upgrade to a good seat closer to the front. And I was the only one in my row maybe because people had canceled their flights. lol boarding was quick and simple. Good amount of over head space and room. Def easy going simple and had no issues"
缺點： "We only got cups of room temperature water I had to ask for ice and one passenger during boarding was on their phone being disruptive and loud and no one asked him to be quiet seeing as everyone was visibly annoyed."
優點： "Movies on personal device"
優點： "The crew was great"
缺點： "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
缺點： "I called and immediately provided my precheck number. That was not added to my reservation, and I almost missed my flight because of security lines."
優點： "Friendly staff, on time, small snack was good"
缺點： "Very little space in seat"
優點： "They offered complementary snacks and water at the gate when the flight was delayed by 2 hours for mechanical reasons. After such a long and tiring day, when I went to buy a drink onboard, the flight attendant didn't charge me. It was done as a courtesy for the lengthy delays. This was much appreciated and honestly made the irritation with the delays disappear. It's amazing what a little thing like that can do for a person. All the flight attendants were gracious and helpful. Overall, they made the flight good."
缺點： "I had to run to make this connecting flight due to the previous flight leaving an hour late, only to learn the flight was delayed. It was delayed 2.5 hours for maintenance."
優點： "Courteous staff"
缺點： "Rough landing!"
優點： "Airline had group lanes at gate prior to boarding which reduces chaos. STILL, Groups 4 & 5 had to check rollerboards due to no overhead space."
缺點： "No wifi on this flight, but there were screens on the back of each seat. Seating was cramped as usual."
優點： "On time"
缺點： "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
缺點： "3 hr delay. Economy plus section was a bit cramped The seat cushions should be softer....or maybe it was the 8 hr flight."
優點： "The seats were quite comfortable as compared to spirit airlines"
缺點： "We did not know how to check ourselves in and the Airline staff was rude in explaining. We were confused and she left just like that."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Everybody help me good information Thanks"
優點： "The overall punctually of the flight was very accurate and i appreciate that very much."
缺點： "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
缺點： "Was late like 7 hours"
優點： "Punctual, good service"