優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
優點： "Wheelchair assistance..very dignified"
缺點： "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"
優點： "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
缺點： "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
缺點： "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
優點： "Conformt ,enjoy and on time"
缺點： "flight always late as usual"
優點： "miracle fight landed on time"
缺點： "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
缺點： "short hall business class not comfortable - flight delayed as usual"
缺點： "short haul business class seat very uncomfortablev- flight delayed as usul"
缺點： "delayed as usual"
優點： "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
優點： "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Crew was polite. Clean cabin."
缺點： "Electronic entertainment system appears a bit old. Lacks USB sockets."
優點： "Friendly staff and very accomodating"
缺點： "Did not enjoy the food choice, tv needed repairs"
優點： "Seat uncomfortable even though there was plenty of leg room"
優點： "Good crew, new plane, Ok food, good drinks"
缺點： "The seats are really uncomfortable"
優點： "comfortable seats with good leg room"
缺點： "Cabin crew did not offer much service. No coffee, tea or water offered."
優點： "早餐是粥 很棒"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Friendly staff"
優點： "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
優點： "Great service and smiley staff"
缺點： "the fact that it's a 14 hour flight, i hope someone invents a faster plane soon."
優點： "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
缺點： "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
優點： "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
缺點： "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
優點： "Just great all round"
缺點： "To cold, no sleep,lake of oxygen,bag very dirty"
優點： "Left on time arrived early. Staff excellent."
缺點： "Flight delay."
優點： "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
缺點： "Seat was a touch faulty"
缺點： "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
優點： "Superb crew and excellent service."
優點： "Crew were pleasant and courteous throughout. Food was not bad, but not excellent either, just airline food."
缺點： "Boarding was somewhat chaotic, with people queuing up early and no assigned groups. Seems to be the norm for Cathay unfortunately."
優點： "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
優點： "There is actually meal between hkg and TPE. This is new."
缺點： "The cabin is just too warm."
缺點： "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
優點： "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
缺點： "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."
優點： "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
缺點： "How about some new Hollywood release please"
優點： "Boarding was quick and efficient. Crew did their job pleasantly ."
缺點： "Food was very ordinary, not up to what I expect in business class."
缺點： "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
缺點： "Flight delayed."
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "The leg room"
缺點： "Boarding process"
優點： "Scoot in silence"
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Amazig Airplane"
缺點： "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
優點： "The food was good. The service very good. Check in was so fast."
缺點： "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
優點： "Head rest not comfortable. Short distance okay not long one."
缺點： "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
優點： "Everything worked"
優點： "It was a good flight"
缺點： "The long delay......"
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
缺點： "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
優點： "great check in staff fast boarding comfortable temperature in cabin very good crew"
缺點： "The flight was delayed for over 30 mins."
優點： "Nice aircraft, on time departure and arrival"
缺點： "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
缺點： "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
優點： "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
優點： "comfortable seat"
缺點： "No TV on plane"
缺點： "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
優點： "previous flight arrived a bit late but captain did his best to make up the time"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
優點： "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
優點： "The cost was cheap"
缺點： "There wasn't much room for someone who is 6'4''"
優點： "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
缺點： "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
缺點： "Disorganized boarding"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
優點： "Crew was cordial, helpful and patient."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
缺點： "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
優點： "QUIET ZONE"
缺點： "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
缺點： "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
缺點： "I had lost my luggage from Singapore to Maldives’s airport"
優點： "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
缺點： "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"
優點： "Easy and cheap"
優點： "On time"
優點： "I like nothing about your customer care service"
缺點： "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."
優點： "Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff"
缺點： "More human touch less $$ orientated. Make customer willing to come backs"
優點： "Extra leg room space"
缺點： "Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets"
缺點： "Delay, friendliness of ground staff, overall feeling of saving every penny"
優點： "I like schedule on time and the arrangement on board"
缺點： "I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service."
優點： "It got me there at a reasonable price without being too uncomfortable!"
缺點： "Boarding was a bit of a mess (but I've seen much worse)"
缺點： "Yes but it's a short flight."
缺點： "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"
優點： "Nice and pleasant service during the flight."
缺點： "Nothing much to ask for."
優點： "Crew were kindly , seats very comfortable"
缺點： "Everything was veey good"
優點： "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."
缺點： "The staff from check in counter assistance should be polite ."
優點： "Quick boarding, pleasant staff"
缺點： "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."
優點： "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
缺點： "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."
優點： "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"
缺點： "Was not able to board as the flight was overbooked"
優點： "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
缺點： "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."
缺點： "Jetstar refuses to inform its customers about any upcoming flight delays. People waiting to pick you up: bad luck. Meetings planned after arrival: bad luck. Just sit, shut up and wait until they think the time is right to start boarding, usually an hour after scheduled department time (at least on this trip in both directions). Your ground staff is a total disaster, no matter how much your flight attendants will smile during the flight, they can't compensate for your pre-boarding mess."
優點： "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"
缺點： "Not a heap of leg room but is Jetstar and only a 4 hour flight"
優點： "Fast Check In and Boarding"
缺點： "Old Aircrafe Totally no Service"
優點： "Friendly crew quick and uneventful flight"
缺點： "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."
優點： "Punctuality and cleanliness of the flight"
缺點： "Food and Drinks Menu Pricing"
優點： "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
缺點： "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."
優點： "Friendly crew, food actually very good"
缺點： "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
優點： "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
缺點： "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
優點： "Smooth take off and landing"
缺點： "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
優點： "750pm flight. Hope they add mor late night flight."
缺點： "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
優點： "It was on time and efficient. All staff very helpful."
優點： "friendly crew"
缺點： "flight was delayed. had to change gate"
優點： "Everything was great"
優點： "Fast Check In and Boarding."
缺點： "Totally no services for the passenger and seats are not comfortable."
優點： "Cheerful cabin crew"
缺點： "Not much legroom"
缺點： "Flight delay"
優點： "The flight board on time"
缺點： "The airport didn't show the gate correctly. When the passenger ask the airport staff also don't know everything. My goodness."
優點： "Board on time ."
缺點： "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."
優點： "Easy boarding and relatively smooth flight"
缺點： "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."
優點： "crew members were very friendly and pleasant."
缺點： "flight was delayed but it was okay."
缺點： "餐點簡單普通！在回程check In時時間等待有點久！"
優點： "Cheap ticket pricing. Slightly cheaper."
缺點： "Food add-on is extremely expensive. Ridiculous!"
優點： "Wish get my $60 back"
缺點： "Don’t like the service"
優點： "On time"
優點： "On time"
缺點： "No food or drink offered on flight"
缺點： "I had only one baggageto check in and was forced to pay 30 min before the boarding time."
優點： "Check in counter staff in Phnom Penh Airport were professional and helpful."
缺點： "The aircraft flooring, seats and fitting appeared unattractive and dirty. Staff at checked in in Phnom Penh International Airport were helpful and fantastic."
優點： "I'm quite upset to be informed by the airline that going to Taiwan requires minimum 6 months expiry date. When I purchased the airticket it was also not stated. In the end I have no choice but to postponed my flight until I get my passport renewed."
缺點： "The website did not informed me anything regarding my entry to Taiwan required my passport to have at least 6months minimum expiry date"
優點： "The flight was fine"
缺點： "The seat was terrible, looks like old airplane. No entertainment system. This is really a budget flight."
缺點： "The seats were very tight."