The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
優點: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
缺點: "You are best ."
優點: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點: "Not one thing."
優點: "Everything"
缺點: "Connection time at Narita is too long"
優點: "Crew was professional and friendly"
缺點: "Continuous improvement"
優點: "I volunteered when flight attendant asked if I would help in exit row responsibility."
缺點: "I got SSSS on my boarding pass and was subjected to not one but TWO thorough searches at NRT and DFW!!! It was traumatic for me and when an explosives man came up, I was totally upset!!! Please explain what I did in purchasing the ticket that flagged me for this horrible search!!!"
優點: "I think Japan Airlines is the best airline."
優點: "All of the crews were polite and friendly, and the food was tasty."
缺點: "If there're more variety of movies, that would be great."
優點: "The crews were very kind and helpful."
優點: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
缺點: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
優點: "Food was good. Good leg room. Smooth flight."
優點: "她們很对工作有熱誠,很照顧乘客"
缺點: "已經很不错"
優點: "Complementary sake and great rice cracker snacks."
缺點: "Come around more often to collect trash."
優點: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
缺點: "Nothing."
優點: "Easily upgrade to premium economy class"
缺點: "Some staff lack of basic english"
優點: "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點: "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點: "More movie options would have been nice."
優點: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點: "Service and Entertainment were great. Lots of legroom is great."
缺點: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
優點: "Good space between seats. Cleanest of the restroom. Nice crew service"
優點: "Space between the seats."
缺點: "Color of the seats."
優點: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
缺點: "N/A"
缺點: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
優點: "Able to accommodate many dietary requirements and friendly crew"
優點: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
缺點: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
缺點: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
優點: "Food is better than most other airlines. Seamless check in and boarding"
缺點: "Seating space is quite cramped"
優點: "Superb services!"
缺點: "I don't think there's anything I didn't like during my journey"
優點: "The service was great. Food was delicious,"
缺點: "It was a bit too warm in the aircraft."
優點: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點: "Awesome experience, nothing like any other. Will fly again."
優點: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
缺點: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
優點: "Curteous and pleasant."
缺點: "All packed the plane. Tight."
優點: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點: "The flight attendants were very kind and attentive."
缺點: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
優點: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
缺點: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
缺點: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
優點: "prompt check in , ample baggages allowances, food and overall steward services."
缺點: "none"
優點: "Very comfortable, good movie/entertainment choices, great crew"
優點: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
缺點: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
優點: "Nothing"
缺點: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
優點: "Comfortable and spacious for economy class. Very helpful staff."
缺點: "If I have to be picky the movie selection didn't seem great."
優點: "Flight attendants and ticket agents were very nice and helpful."
優點: "The bathroom is super clean."
缺點: "Maybe you can make some alterations with your meal offerings."
優點: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
優點: "Shortest travel time to Japan"
缺點: "OLD PLANES Touchscreens won't 50% of the time"
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
優點: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
優點: "Very caring, and pay full attention to passengers."
缺點: "Better food quality, more movies please."
優點: "Speeding of departure after boarding"
缺點: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
優點: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
缺點: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
優點: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點: "There isn't a bad comment."
優點: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
缺點: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
優點: "I enjoy ANA and choose to fly with them, normally a good flight"
缺點: "All our issues were another passenger, not ANA’s fault"
缺點: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
優點: "On time. Nice 787 Dreamliner. Very comfortable flight."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點: "Seats, food"
優點: "very clean over a 9 hr flight , great seat and flight attendant"
優點: "Service is Stellar"
缺點: "Business class seats were a bit old"
優點: "Good service"
缺點: "baggage was broken."
優點: "Nice smile and service. Food is good as well"
缺點: "Arrived later than schedule"
優點: "More space than usual between chairs. Crew is friendly."
缺點: "Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand."
優點: "Aircraft menu and service"
缺點: "Aircraft seat pitch"
優點: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
缺點: "Again, would prefer a larger selection and more change with movie choices."
優點: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
缺點: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
缺點: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
優點: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點: "Nothing"
缺點: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
缺點: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
優點: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點: "Not much of a choice when it came to films"
優點: "flight attendants excellent"
缺點: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
優點: "Flight was very good - enjoyed meal and entertainment"
缺點: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
優點: "Good experience. Crew are kind and friendly!"
優點: "Good food and service"
缺點: "Delay too much time"
缺點: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點: "Food legroom service friendliness"
缺點: "Could not view flight info on map"
優點: "Great service and great food"
缺點: "No complaints from me"
優點: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
優點: "The food was excellent and the flight attendants were courteous and thoughtful."
缺點: "I slept through a meal."
缺點: "Not enough English movies/tv shows"
缺點: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
優點: "I liked the friendly staff, the movie selection was also great!"
缺點: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
優點: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
優點: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
優點: "n/a"
缺點: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
缺點: "Missed connecting flight due to delays from first flight"
優點: "Staff pleasant"
缺點: "Entertainment could be improved"
優點: "The service was great, complimentary movie selection was fantastic."
缺點: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
優點: "電影還算新,餐點內容ok。"
缺點: "耳機聲音轉小,但是機內廣播超大聲,透過耳機都覺得耳朵快爆掉,又不能調整,代表機內廣播音量和電影音量設定不對。 派餐太慢,我們水果餐先取得,但跳過我們沒有給飲料。 入境單要2張(我和同伴),只給1張,說晚點給,但是後面座位的人卻有取得,又一直沒有送來,再要求後,才告知已經派送完畢,要我們落地再寫。"
缺點: "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
優點: "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
優點: "Cathay Pacific always has courteous and caring crew. From the pilot to the attendants everyone enjoys their jobs and it shows in the amount of care and effort they put into ensuring that everyone has an exceptional flight."
優點: "Conformt ,enjoy and on time"
優點: "Excellent crew"
缺點: "It was nice experience"
優點: "網上無得book位。"
缺點: "網上無得book位。"
優點: "機組服務人員親切"
缺點: "近兩年來,每五次搭乘有四次延誤,真不知道是什麼問題,從來不說明,就是讓乘客空等。"
優點: "The crew had their hands full. Very friendly throughout the flight"
缺點: "Comfortable legroom and newer movies"
缺點: "Dirty bathrooms, freezing cold cabin, paper thin blankets provided"
優點: "整體舒服,安心"
缺點: "去程和回程的機內椅下,餐枱十分污穢,似乎沒有人做清潔,厠所殘舊,污糟,衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題,但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點: "Comfortable seat, good entertainment, orderly boarding and deplaning."
缺點: "The company cancelled my flight and threatened to recharge for the seats. Had to plead to keep the flight I PAID for. Unbelievable and I will not be booking again with either company or agency in the future."
缺點: "Great service and got back earlier than expected."
缺點: "Delayed without notice."
優點: "Flight excellent. Service and plane"
缺點: "All"
缺點: "Indian vegetarian meal was not great"
缺點: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點: "Up and down at the right time and place. Great experience."
優點: "Boarding was smooth, attendants were great, entertainment had lots of options"
缺點: "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
優點: "Print customer service and polite staff"
缺點: "Limited wheelchair availability"
缺點: "Overall waiting and long flight."
優點: "The airplane was nice and clean"
缺點: "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
優點: "the service"
缺點: "food no to much"
優點: "Smooth flight , crew members were good"
缺點: "Food and chair space The head set was in a sealed bag , when I opened it I found 2 white hair inside !!! The blanket was soiled with chocolate in a sealed bag !! Delayed flight for an hour without timely announcement"
優點: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"
優點: "The crew is excellent. Travelling with baby and they take care of us attentively"
缺點: "Delayed 30min in the end."
優點: "Really good service, food, and entertainment."
缺點: "Should have WiFi on plane for long flights like mine (16hours +)"
優點: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
缺點: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
優點: "空中服務員Janice服務親切、細心,笑容滿面,給我一程愉快的飛行體驗!"
缺點: "名古屋中部機場Delay!"
缺點: "Would have liked to have been offered a beverage more often"
優點: "- Crew friendly and helpful"
缺點: "- very uncomfortable flight - seated with someone who whined and complained the whole way - could not sleep as the person behind me snored loudly the whole night - Was sitting in the isle seat and kept getting hit in the arm every time the trolley went by"
優點: "Nice crews eating for a big guy."
優點: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
缺點: "Nothing"
優點: "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
缺點: "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
缺點: "Hindi movies not that many choices."
優點: "The flight attendance were polite and helpful. They are very generous in pouring the red wine for the passengers. Food/beverages are fine as compared with other cross Atlantic airlines. The captain was very pleasant during his in-flight announcements; complete and thorough. The bathrooms were quite clean."
優點: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
缺點: "The lack of content on the entertainment system, quickly ran out of movies to watch"
優點: "They have nice blankets"
缺點: "The seats were hard to move."
優點: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
缺點: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents. Strange security protocols, going through security transfer between arrivals and departures in Hong Kong, then an additional security bag inspection in the boarding way just prior to getting on the plane."
缺點: "Veg meal and breakfast quality was not good. Delhi to hong Kong and from there to LA. Crew member service was not good for economy class."
缺點: "one of the cabin crews threw the meal to me :("